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P R E S E N T E D T O
D B H D D C O N T R A C T E D C O M M U N I T Y P R O V I D E R S
2 0 1 5
Core Redesign Initiative Update: Tier 2
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2 Georgia Department of Behavioral Health and Developmental Disabilities
M O N I C A S A X B Y P A R K E R , M A , L P C
D I R E C T O R
Division of Behavioral Health
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3 Georgia Department of Behavioral Health and Developmental Disabilities
DBHDD Vision and Mission
Vision
Easy access to high-quality care that leads to a life of
recovery and independence for the people we serve
Mission
To lead an accountable and effective continuum of care to support Georgians with behavioral health
challenges, and intellectual and developmental disabilities in a dynamic health care environment
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4 Georgia Department of Behavioral Health and Developmental Disabilities
What are we charged with?
The Division of Behavioral Health is the authority for behavioral health programs, services and supports statewide.
Primary areas of focus
Policy and planning
Program development
Budget management and spending plan development
Workforce development (training)
Collaborating with stakeholders within the various systems of care
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5 Georgia Department of Behavioral Health and Developmental Disabilities
Our Offices
Adult Mental Health
Addictive Diseases
Children, Young Adults and Families
Deaf Services
Federal Grants and Special Initiatives
Behavioral Health Prevention Suicide Prevention
Addictive Disease Prevention
Mental Health Promotion
Recovery
Field Operations
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6 Georgia Department of Behavioral Health and Developmental Disabilities
Why Redesign? Access to Care
Safe
Accessible
Efficient
Effective (positive clinical outcomes)
Financially and administratively stable
Accountable
Competent (workforce)
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7 Georgia Department of Behavioral Health and Developmental Disabilities
Challenges & Opportunities
Variability in the Network
Volume of “core providers” does not necessarily equal capacity
Service array varies across the network
Significant variance in infrastructure
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8 Georgia Department of Behavioral Health and Developmental Disabilities
Challenges & Opportunities
Accountability to Fund Sources
Various fund sources
Federal block grant, state appropriations and Medicaid
Ensuring existing funds are appropriately used
Eliminating waste, fraud and abuse
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9 Georgia Department of Behavioral Health and Developmental Disabilities
Challenges & Opportunities
Enhancing basic network infrastructure
ADA Settlement services are major enhancement to services for certain populations
Core service infrastructure needs attention, and funds are limited
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10 Georgia Department of Behavioral Health and Developmental Disabilities
Our Community Provider Network
Region 1: 22
Region 2: 16
Region 3: 102
Region 4: 9
Region 5: 14
Region 6: 21
Total 184 Community Providers
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11 Georgia Department of Behavioral Health and Developmental Disabilities
Provider Tiers
Tier 1: Comprehensive Community Providers (CCP) Community service boards
Safety-net providers
Offer core benefit package
Provide additional specialty services
Tier 2: Community Medicaid Providers (CMP) Ensure choice for individuals receiving Medicaid
Offer core benefit package
Tier 3: Specialty Providers Provide an array of specialty treatment and support needed in
the continuum of care
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12 Georgia Department of Behavioral Health and Developmental Disabilities
“Essential”CORE
Services
Tier 1 Provider
Comprehensive Community Provider (CCP) 1
Safety Net for DBHDD Target PopulationState Funded (Indigent/Uninsured) & Medicaid (MRO)
PsychosocialRehabilitation (PSR)
Program
Peer SupportProgram
Behavioral Health Services
At least one from each group below is required.
Intensive
In-Clinic
Services
“Essential”CORE
Services
Tier 2 Provider
Community Medicaid Provider 2
Only serves Medicaid covered individuals (MRO).AD Services
- SA Intensive Outpatient Services
- Ready For Work Services- Detox Services
- Opioid Treatment-Drug Courts
- etc.
SupportedEmployment
MH / ADClubhouses
Residential- MH Residential Tx- SA Residential Tx- Crisis Apartments
- etc.
Peer Services- Peer Supports
- MH Wellness Centers- AD Recovery Centers
- etc.
Specialty Service Provider 3
Specialty Service Providers may provide one or more specialty service.
Intensive FamilyIntervention
(IFI)
PsychosocialRehabilitation (PSR)
A Tier 2 Provider
may also deliver
Specialty Services
but is not required.
A Tier 1 Provider
may also deliver
Specialty Services
but is not required.
Page 1 of 2
Community Behavioral Health Provider Network Redesign
Intensive
Out-of-Clinic
Services
NOTE: There are some Specialized Services / Programs that DBHDD
will contract for not included in this list of services.
DRAFT (2014.07.17)
Assertive Community
Treatment (ACT)
Community Support Team
(CST)
Intensive Case Management
(this service is optional)
Assertive Community
Treatment (ACT)
Crisis Services
Crisis Stabilization
Unit
Behavioral Health Crisis
Center
Only Comprehensive Providers may
deliver these services.
CrisisServiceCenter
Intensive CaseManagement (ICM)
A Tier 1 Provider
may also deliver
Crisis Services but
is not required.
NOTE: DBHDD reserves the right to contract with providers as needed
for services to special populations or in areas with un-met need.
DRAFT (2014.07.17)
NOTES:
- Must serve both Adults and
Children & Adolescents.
- Must deliver both Mental Health
and Addiction Services.
(May not be an all inclusive list of specialty services.)
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13 Georgia Department of Behavioral Health and Developmental Disabilities
Service Array (Tier 1 & 2)
Core Benefit Package
Psychiatric Evaluation
Behavioral Health Assessments
Case Management and Skill Building
Nursing Evaluations
Individual, Family and Group Counseling
Peer Support Services
Diagnostic Assessment
Addiction Services
Crisis Intervention
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14 Georgia Department of Behavioral Health and Developmental Disabilities
Specialty Service Array (Tier 3)
Housing Supported Employment Youth Clubhouses Peer Wellness Centers Assertive Community Treatment (ACT) Intensive Case Management Addiction Treatment and Support Psychosocial Rehabilitation Behavioral Health Crisis Service Centers Crisis Stabilization Units (Youth and Adults) Intensive Family Intervention Prevention Services Mobile Crisis
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15 Georgia Department of Behavioral Health and Developmental Disabilities
Understanding the System
Tiered System Design Provider Standards Key Performance Indicators (KPIs) Compliance & Monitoring
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16 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 1: Comprehensive Community Provider (CCP)
Function as the safety net for the target population Serve the most vulnerable Respond to critical access needs Community service boards will serve in this
capacity
CCPs will:
Be a community service board
Serve as the safety net for individuals identified as high risk and vulnerable
Serve children, adolescents, emerging adults and adults
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17 Georgia Department of Behavioral Health and Developmental Disabilities
Have electronic information systems capability (electronic health records, health information exchange connectivity)
Competently serve individuals with co-occurring behavioral health and developmental disabilities
Competently serve individuals with mental health challenges, substance use disorders and dually diagnosed conditions
Provide accessible services for deaf and hard of hearing individuals
Tier 1: Comprehensive Community Provider (CCP)
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18 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 1: Comprehensive Community Provider (CCP)
Offer essential core benefit package, plus designated specialty services
Have an active board of directors Be the clinical home for individuals enrolled in
their services Receive DBHDD funds to support infrastructure
needed to be a safety-net provider
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19 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2: Community Medicaid Provider (CMP)
CMP providers offer choice for consumers with Medicaid.
They are required to:
Offer the essential core benefit package of services
Serve Medicaid-covered individuals
Serve both individuals with mental health challenges and substance use disorders
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20 Georgia Department of Behavioral Health and Developmental Disabilities
May also offer specialty services (not mandated)
May be age-focused (e.g. only child and adolescent or only adults, or both)
Tier 2: Community Medicaid Provider (CMP)
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21 Georgia Department of Behavioral Health and Developmental Disabilities
Provider Standards
Tier 1 CCPs and Tier 2 CMPs will be required to operate in compliance with applicable standards. The standards are intended to provide clear guidance for providers on the expectations of operating as a CCP or a CMP.
Tier 1 Standards went live July 1, 2014
Tier 2 Standards will go live July 1, 2015 WITH a baseline year (no penalty year)
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22 Georgia Department of Behavioral Health and Developmental Disabilities
Provider Standards
Are published as policy in PolicyStat
Tier 1 Standards: 01-200
https://gadbhdd.policystat.com/policy/992494/latest/
Tier 2 Standards: 01-230
https://gadbhdd.policystat.com/policy/1478405/latest/
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23 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
The CMP standards provide guidance regarding the unique expectations of being a CMP.
Each CMP is required to operate in compliance with the CMP standards set forth by DBHDD
Standards 1-14 apply to all CMPs
A subset of CMPs (CMP+s) have additional requirements. Required to follow standards 1 through 14 and where
applicable use the “a” version
CMP+s also adhere to standard 15
Each CMP standard has key performance indicators (KPI) that identify targets for expected outcomes.
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24 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 1: Administrative Infrastructure*
TOTAL WEIGHT: 15%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Background checks are completed on 100% of direct care/contact staff and in compliance with DBHDD Policy Criminal History Records Checks for Contractors, 04-104.
25 Attestation signed by CMP
2. Liability insurance is maintained in compliance with DBHDD and DCH Policy.
25 Copy of Insurance Policy
3. A business license/permit for each site is maintained.
25 Copy of State License/Permit
4. A Georgia Secretary of State registration is maintained. 25 Copy of State Registration
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25 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 2: Accreditation, Certification and Licensing
TOTAL WEIGHT: Met/Not Met
KPI INDIVIDUAL KPI WEIGHT (IN POINTS) DATA SOURCE
1. Accreditation is granted by the accrediting body for one or more service types. The provider is responsible for ensuring that all service types provided by the organization are properly accredited as required in Accreditation and Standards Compliance Requirements for Providers of Behavioral Health Services, 01-103.
Accreditation Attestation and Accreditation Letter signed by CMP
2. CARF Accreditation Attestation and Accreditation Letter signed by CMP
3. TJC Accreditation Attestation and Accreditation Letter signed by CMP
4. COA Accreditation Attestation and Accreditation Letter signed by CMP
5. CQL Accreditation Attestation and Accreditation Letter signed by CMP
6. HFR (DATEP) Accreditation Attestation and Accreditation Letter signed by CMP
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26 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 3: Access to Services
TOTAL WEIGHT: 16%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Responsiveness to initial request for service.
•0-2 Business Days – For initial intake scheduled assessment.
26.66 CMP Report
•0-5 Business Days - Intake to scheduled appointment for Treatment.
26.66 CMP Report
• 0-14 Business Days – From intake to First scheduled MD appointment.
26.68 CMP Report
2. Appointment Canceled by Staff is less than 5%
20 CMP Report
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27 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 4: Screening & Assessment for Community Behavioral Health Services TOTAL WEIGHT: 10%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. No-show rate for Initial Intake Behavioral Health Assessment should not exceed 25%.
34 Operational Report signed by CMP
2. No-show rate for Treatment Outpatient Services (Non-Medical: individual, family and group counseling) should not exceed 25%.
33 Operational Report signed by CMP
3. No-show rate for Initial Psychiatric Evaluations should not exceed 25%.
33 Operational Report signed by CMP
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28 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 5: Eligibility for Community Behavioral Health Services
Deferred
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29 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 6: Substance Use Disorder Treatment & Supports* TOTAL WEIGHT: 10%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. A minimum of 9 hours per week of substance use disorder treatment services and supports is available for individuals diagnosed to have a substance use disorder.
15 Weekly Programming Schedule
2. A minimum of one FTE (or two 0.5 FTE) Certified Addiction Counselor, Level II (or equivalent), or fully licensed therapist (LCSW, LPC, LMFT) with substance use disorder treatment experience is required.
15 Attestation signed by CMP and Staff Copy of Certification or License
3. Group counseling is offered 5 hours a week.
15 Weekly Programming Schedule
4. ADSS is provided at 1% of all Core Services Units Paid.
15 ERO Report generated by online website
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30 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 7: Community Behavioral Health Services
TOTAL WEIGHT: 10%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCES
1. Individual satisfaction surveys: maintain an aggregate score of 80% customer satisfaction.
50 Operational Report signed by CMP
2. 80% of individuals discharged will show an improved level of functioning on the ANSA/CANS tool.
50 Operational Report signed by
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31 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 8: Required Staffing*
TOTAL WEIGHT: Met/Not Met
KPI
INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Required staffing pattern is met. Met/Not Met License of the clinical director Attestation signed by staff and CMP
2. Criminal history records checks are completed on 100% of direct care/contact staff in compliance with Criminal History Records Checks for Contractors, 04-104.
Met/Not Met Attestation signed by CMP
3. All requirements regarding staff background checks, CMS exclusion list checks, and staff training must be met by contracted staff and records maintained by the CMP demonstrating compliance.
Met/Not Met Attestation signed by CMP
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32 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Required Staffing Continued: See PDF document
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33 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 9: Administrative Services Organization (ASO) & Audit Compliance
TOTAL WEIGHT: 13%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Provider attainment of 80% justified billing for audited services.
50 ASO Report
2. Provider attainment of 80% on overall ASO audit score.
50 ASO Report
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34 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 10: Recovery-Oriented Care
TOTAL WEIGHT: Met/Not Met
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Provider has completed the Recovery Oriented Inventory – Self Assessment tool (Attachment A).
Met/Not Met Attestation signed by CMP
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35 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 11: Transitioning of Individuals in Crisis
TOTAL WEIGHT:9%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. 90% of individuals are scheduled to be seen by a licensed or credentialed professional (associate or independently licensed clinician, or certified addiction counselor if substance use disorder is indicated) within seven business days of discharge.
50 Operational Report signed by CMP
2. 90% of individuals are scheduled to be seen by a licensed physician/ psychiatrist/physician extender within 14 business days of discharge.
50 Operational Report signed by CMP
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36 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 12: Crisis Management
TOTAL WEIGHT: 10%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. 100% of GCAL no shows have an outreach attempt within one business day of missed crisis (urgent and emergent) appointment.
100 Operational Report signed by CMP
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37 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 13: Quality Management
TOTAL WEIGHT: 3%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Completed and updated quality management plan on file with CMP that meets the requirements outlined in the guidelines.
100 QM Plan Attestation
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38 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 14: Training
TOTAL WEIGHT: 3 %
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Training plan that meets the requirements outlined in the above guidelines is completed and updated annually and on file at the CMP.
100 Annual Training Plan by CMP
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39 Georgia Department of Behavioral Health and Developmental Disabilities
Tier 2 Standards: Overview
Standard 15: Benefits Eligibility – ONLY FOR Tier 2/CMP +
TOTAL WEIGHT 5%
KPI INDIVIDUAL KPI WEIGHT (IN POINTS)
DATA SOURCE
1. Provider has policies and procedures in place for assisting individuals with making application for health benefits and/or other entitlements.
100
Copy of Policy
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40 Georgia Department of Behavioral Health and Developmental Disabilities
Monitoring & Compliance
Report Schedule
Report Technical Assistance
Other Expectations & Helpful Information
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41 Georgia Department of Behavioral Health and Developmental Disabilities
The Future
http://dbhdd.georgia.gov
http://mygcal.com
http://dbhdd.georgia.gov/aso