Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved.Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved. 1
Vishal JainVersion 01a, 17 March 2010
Mobile Technology
Emerging Trends: Banking and Financial Services
Presented at the Indian Business Chamber of Luxembourg
Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved.Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved. 2
Personal Banking as we know
Source: www.cartoonstock.com Copyright
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Mobile Managing your Money and More
1 2 34 5 67 8 9* 0#
Stock tips, news feeds, balance alert
Trade confirmation, portfolio enquiry
Transaction alert
Bill reminder, pay bills, transfer funds
Buy grocery, pay using your phone
Book your ticket, travel with a bar coded ticket on phone
All body sensesiseeihearIsmellitouchItalk
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Forecasts
Source: Edgar, Dunn & Company
KPMGGSMAJuniper
Research
Gartner
2011
Mobile Money Transfer Market
$21 Billion
2012
Mobile Money Market
$5+ Billion
2014
Mobile Money Transfer Market
$65 Billion
ABI Research
Frost & Sullivan
2013
Mobile Money Market (Western Europe)
€4-5 Billion
2011
Mobile Payments
103.9 Million users
Juniper Research
GSMA & EDC
2015
Mobile Wallets
1.4 Billion users
2011
Mobile Banking
816 Million users37 Billion transactions
2015
Mobile Commerce
$119 Billion
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The imperative
Source: TowerGroup Source: ITU
• 960 million mobile subscribers in Europe • Forrester - By 2014, nearly 40% of consumers in Western Europe will be tapping into
the web via their mobile phone• ITU - the number of mobile cellular subscriptions globally to reach five billion this
year• IDC - world's mobile worker population will pass the one billion mark this year and
grow to nearly 1.2 billion people - more than a third of the world's workforce - by 2013
• Eurostat – around 30% of women and 35% of men in the EU region used the internet banking (exception being Nordic, Lux and Estonia – 65%+ users)
• IMS Research - Smartphone shipment growth is expected to accelerate in the future at a CAGR of 24.5% between 2010 and 2015
Source: Eurostat, 2008
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So what is mobile technology in banking and financial services
• Transactions & Queries• Account related requests• Portfolio Management• Fund Transfer• Card services• Statements• Quotes/Feed• ATM/Branch Search
Banking
Payments
• P2P and P2M payments• Remittance• Mobile wallet transfers• Mobile airtime top-up• Utility Bill payments
---BANK---Are you sure you want to transfer USD 50 to Navin?
Send TPIN to confirm
---BANK---Are you sure you want to transfer USD 50 to Navin?
Send TPIN to confirm
Commerce
• Rail/Bus/Air Ticketing• Shopping• Movie/Match/Event Ticketing• Merchant payments• Loyalty coupons
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Why is mobile technology different
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Does it stick together
Mobile Application Platform
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Are we ready
Clarity of regulationsMonetisation on
existing infrastructureAML/KYC Concerns Legacy Infrastructure
Consumer Attention Affordable Data PlansCross Industry
Partnership
Tight Capital
Mature technology
Mobile Banking
Mass ScaleAdoptio
n
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So who is doing what
MVNO +
Mobile Financial Services
IndependentMobile
Financial Services
Financial Network
RetailNetwork
TelecomNetwork
BankNetwork
Device/ancillary Manufacturers
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Internet
Emerging Technology Landscape
Emerging Developed
Unbanked
Banked
NFC
ATM+
Internet+
Branch
MobileUI
SMS
SMS
Agents
SMS
MobileUI
ATM
Branch
SMSMobile
UI
Agents
Focal touchpoint Secondary
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Drivers for adoption
Emerging Developed
Unbanked
Banked • Affluence
• Convenience
• Cost of delivery
• Cost of delivery
• Mainstream
• Security
• Speed
• Viability
• Security
• Convenience
• Convenience
• Cost of delivery
• Usability
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Zylog
• Founded in 1995• Listed in India (NSE/BSE)•Located in 13 countries and working with customers in 20 countries•Headquartered in Edison, NJ
• USD 410 million (FY11)• Large Investors – Sundaram
BNP Paribas, UTI Ventures• 50% of revenues from banking
and telecom• Top 10 customers contribute
40% of revenue
• 3600 Professionals• 150+ mobile computing team•ISO 9001 certified and SEI-CMMI Level 4/5 Standard
Ranked 68 amongst the Top 500 Indian IT companies
• First to demonstrate wireless solutions in the Middle East in 2000• 10 years of experience in mobile deployment for banking and financial services• Bank.Companion – Zylog’s proprietary end to end mobile platform available in North America, Europe and Asia• Live in 40 Banks and Financial Institutions, 10+ government establishments, 10+ media houses, 20+ large enterprises, 10 telecom operators• Exclusive partner of Dubai e-government for Wireless Enabling of all the Government Departments in the UAE• Working with the top 3 banks in our installed markets• Around a million users are currently subscribed to our mobile platform
Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved.Copyright © 2009 Zylog Systems (EUROPE) Ltd. All rights reserved. 14
Contact Information
Europe Headquarters
271-273 King Street, II Floor
London House, Hammersmith
London W6 9LZ
Phone: +44 (0) 20 8846 9922
Web: www.zylogsystems.co.uk
Development Centre 155, Thiruvalluvar SalaiKumaran Nagar, SholinganallurChennai, India 600 119Phone: +91 44 3915 7000
Asia Pacific Headquarters#13-09 Ngee Ann City Tower B391B Orchard RoadSingapore 238874Phone: +65 6238 1401
Global Headquarters85 Lincoln HwyEdison, New JerseyUnited States, 08820Phone: 732-549-9770
Thank You
Q&AVishal Jain
Regional Manager
Banking & Financial Services
+44 (0) 75 0732 9407