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Times Higher - QS Times Higher - QS World University RankingsWorld University Rankings
Methodology & Methodology & Malaysia’s PerformanceMalaysia’s PerformanceBen SowterBen SowterHead of ResearchHead of ResearchQSQS
Bangkok7 April 2008
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Establish QS background & credentialsEstablish QS background & credentials Explain research methodologyExplain research methodology New developmentsNew developments Understand limitations of rankingsUnderstand limitations of rankings Provide insight into performance Provide insight into performance
enhancement specific to improved rankingenhancement specific to improved ranking Collect feedback and inputCollect feedback and input
ObjectivesObjectives
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QSQS
A brief introductionA brief introduction
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Nunzio QuacquarelliNunzio Quacquarelli MBA WhartonMBA Wharton
MBA Career GuideMBA Career Guide Approximately 100 staff in 2008Approximately 100 staff in 2008 Asia Office in SingaporeAsia Office in Singapore
Asia Research UnitAsia Research Unit
Founded 1989/1990Founded 1989/1990
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……to enable motivated people around to enable motivated people around the world to fulfill their potential, by the world to fulfill their potential, by fostering international mobility, fostering international mobility, educational achievement and career educational achievement and career developmentdevelopment
Our ChannelsOur Channels primary researchprimary research leading-edge editorial & leading-edge editorial &
publicationspublications developmental events developmental events web solutionsweb solutions
QS Mission…QS Mission…
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www.topuniversities.comwww.topuniversities.com
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Over 1,180,000 visits in 2007Over 1,180,000 visits in 2007 Over 6,000 visits per day in 2008Over 6,000 visits per day in 2008 Increasingly strong prominence in Google & Increasingly strong prominence in Google &
Yahoo searchesYahoo searches Ranked 53,626 in AlexaRanked 53,626 in Alexa Home of the THE – QS World University Home of the THE – QS World University
RankingsRankings Institution ProfilesInstitution Profiles Detailed study abroad informationDetailed study abroad information
www.topuniversities.comwww.topuniversities.com
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New revised and updated New revised and updated edition available nowedition available now
Contains much information Contains much information not available on webnot available on web
Top Universities GuideTop Universities Guide
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Other QS InitiativesOther QS Initiatives
QS World Grad School TourQS World Grad School Tour QS Top Grad School GuideQS Top Grad School Guide QS World MBA TourQS World MBA Tour QS Top MBA Career GuideQS Top MBA Career Guide QS APPLE – Korea July 2008QS APPLE – Korea July 2008 QS Top ApplyQS Top Apply QS Education TrustQS Education Trust QS Intelligence UnitQS Intelligence Unit
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QS Offices & EventsQS Offices & Events
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THE CONTEXTTHE CONTEXTTHE – QS World University RankingsTHE – QS World University Rankings
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Interest in ranking things and peopleInterest in ranking things and people HospitalsHospitals SchoolsSchools Local authoritiesLocal authorities Rich lists; Britain, world, Asian British, footballersRich lists; Britain, world, Asian British, footballers Universities: The Times / US News etc…Universities: The Times / US News etc…
Why rank universities?Why rank universities?
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Higher education becoming more globalHigher education becoming more global Knowledge the key driver of international Knowledge the key driver of international
competitivenesscompetitiveness Increasing desire for comparative Increasing desire for comparative
informationinformation Unique positions of THE and QS as Unique positions of THE and QS as
international and independent experts in international and independent experts in higher educationhigher education
Raises awareness of all 500+ universities Raises awareness of all 500+ universities involved in the projectinvolved in the project
Why World Rankings?Why World Rankings?
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Worldwide, the demand for international education Worldwide, the demand for international education is forecast to increase rapidlyis forecast to increase rapidly
In 2003, an estimated 3.1 million students studied In 2003, an estimated 3.1 million students studied internationallyinternationally
There are likely to be in excess of 5.8 million There are likely to be in excess of 5.8 million international students in 2010international students in 2010
Two-thirds of this global demand will be AsiansTwo-thirds of this global demand will be Asians US domination of international student recruitment US domination of international student recruitment
has begun to falter – tight Visas, increased has begun to falter – tight Visas, increased competition (IIE, NAFSA, CCE)competition (IIE, NAFSA, CCE)
Bologna Accord will create an ‘explosion in English-Bologna Accord will create an ‘explosion in English-language based postgraduate courses in Europe’language based postgraduate courses in Europe’
International Study TrendsInternational Study Trends
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Student Mobility on the RiseStudent Mobility on the Rise
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Government funding of tertiary education being cut Government funding of tertiary education being cut (per capita) in most countries around the world (IFC)(per capita) in most countries around the world (IFC)
Many governments targeting international students Many governments targeting international students as a source of tertiary sector fundingas a source of tertiary sector funding
Australia has estimated that international students Australia has estimated that international students are more important to their economy than are more important to their economy than manufacturing & miningmanufacturing & mining
The UK Government estimates that 270,000 The UK Government estimates that 270,000 students contribute $3 billion in fees & a further $3 students contribute $3 billion in fees & a further $3 billion in other spendingbillion in other spending
International Study TrendsInternational Study Trends
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By 2010By 2010The European Commissions Bologna Accord will The European Commissions Bologna Accord will make room for over 500,000 first degree graduates make room for over 500,000 first degree graduates to study in other EU nations for a Masters degreeto study in other EU nations for a Masters degree
By 2016By 2016In the USA, recent Abraham Lincoln Study Abroad In the USA, recent Abraham Lincoln Study Abroad legislation aims to encourage 1 million students to legislation aims to encourage 1 million students to study overseasstudy overseas
By 2020By 2020Over 3 million Asians are expected to study outside Over 3 million Asians are expected to study outside their home countrytheir home country (Source: IDP – British Council) (Source: IDP – British Council)
International Study TrendsInternational Study Trends
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“”
World University Rankings can help differentiate the active, from the dormant…volcanoes!
Professor Shih, PresidentProfessor Shih, PresidentNational University of SingaporeNational University of Singapore
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AVAILABLE GLOBAL AVAILABLE GLOBAL RANKINGSRANKINGS
THE – QS World University RankingsTHE – QS World University Rankings
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Operated by Shanghai Jiao Tong University in Operated by Shanghai Jiao Tong University in ChinaChina
Focuses principally on research outputFocuses principally on research output Nobel Prizes & Fields MedalsNobel Prizes & Fields Medals CitationsCitations HiCisHiCis
Strongly correlated with educational Strongly correlated with educational reputationreputation
Historical dependencyHistorical dependency Available on Available on www.arwu.org
Academic Ranking of World Academic Ranking of World UniversitiesUniversities
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Criteria Indicator Weight
Quality of Education
Alumni of an institution winning Nobel Prizes and Fields Medals 10%
Quality of Faculty
Staff of an institution winning Nobel Prizes and Fields Medals 20%
Highly cited researchers in 21 broad subject categories 20%
Research OutputArticles published in Nature and Science* 20%Articles in Science Citation Index-expanded, Social Science Citation Index 20%
Size of Institution
Academic performance with respect to the size of an institution 10%
Shanghai Jiao Tong CriteriaShanghai Jiao Tong Criteria
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Webometrics Ranking of World Webometrics Ranking of World UniversitiesUniversities Focuses on web profileFocuses on web profile
Research productivity using Google ScholarResearch productivity using Google Scholar Search Engine performanceSearch Engine performance Site popularitySite popularity Good practices in web managementGood practices in web management
Fully automatedFully automated Tracks in the realm of 14,000 institutionsTracks in the realm of 14,000 institutions
Prone to anomalyProne to anomaly A university domain change can be disastrousA university domain change can be disastrous
Available on Available on www.webometrics.info 23
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Indicator Weight
SizeNumber of pages recovered from four engines: Google, Yahoo, Live Search and Exalead.
20%
Rich FilesAfter evaluation of relevance to academic and publication activities and considering the volume of the different file formats, the following were selected: Adobe Acrobat (.pdf), Adobe PostScript (.ps), Microsoft Word (.doc) and Microsoft Powerpoint (.ppt). These data were extracted using Google, Yahoo Search, Live Search and Exalead.
15%
ScholarGoogle Scholar provides the number of papers and citations for each academic domain. These results from the Scholar database represent papers, reports and other academic items.
15%
VisibilityThe total number of unique external links received (inlinks) by a site can be only confidently obtained from Yahoo Search, Live Search and Exalead.
50%
Webometrics CriteriaWebometrics Criteria
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World University RankingsWorld University Rankings
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THE - QS World University THE - QS World University RankingsRankings Began in 2004Began in 2004 Collaboration between Collaboration between
Times Higher Education Times Higher Education (THE) & QS(THE) & QS THE running since 1971THE running since 1971 THE is a weekly newspaper THE is a weekly newspaper
distributed to academics in distributed to academics in the UK and internationallythe UK and internationally
Formerly associated with The Formerly associated with The TimesTimes
Published annually in the Published annually in the fallfall
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THE METHODOLOGYTHE METHODOLOGYTHE – QS World University RankingsTHE – QS World University Rankings
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Four key themes, as basis for comparison:Four key themes, as basis for comparison:
Research QualityResearch Quality
Graduate EmployabilityGraduate Employability
International OutlookInternational Outlook
Teaching QualityTeaching Quality
Our ApproachOur Approach
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Criteria Indicator Brief Description Weight*
Research Quality
Peer Review Composite score drawn from peer review (which is divided into five subject areas). 3,703 responses.
40%
Citations per Faculty
Score based on research performance factored against the size of the research body
20%
Graduate Employability
Recruiter Review
Score based on responses to recruiter survey. 738 responses 10%
International Outlook
International Faculty
Score based on proportion of international faculty 5%
International Students
Score based on proportion of international students 5%
Teaching Quality Student Faculty Score based on student/faculty ratio 20%
Ranking Criteria & WeightsRanking Criteria & Weights*All decisions regarding the allocation of weightings are the responsibility of the Times Higher Education Supplement
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Began in 2004 with list of the top 500 world Began in 2004 with list of the top 500 world institutions by research impactinstitutions by research impact
Excludes single-faculty institutionsExcludes single-faculty institutions Excludes postgraduate-only institutionsExcludes postgraduate-only institutions Added on recommendation from certain countries Added on recommendation from certain countries
where English publication culture is not strong (e.g. where English publication culture is not strong (e.g. Germany)Germany)
Each year list is re-evaluatedEach year list is re-evaluated Omitted institutions are welcome to make a case for Omitted institutions are welcome to make a case for
inclusion with supporting evidence for their inclusion with supporting evidence for their inclusion relative to an included institutioninclusion relative to an included institution
566 universities considered in 2007566 universities considered in 2007
Selection of Initial ListSelection of Initial List
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“”
Peer review is an effective way Peer review is an effective way to evaluate universities. to evaluate universities. It takes smart people to It takes smart people to recognise smart peoplerecognise smart people
Sir Richard SykesSir Richard SykesRector, Imperial CollegeRector, Imperial College
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Peer review is the centrepiece of this rankingPeer review is the centrepiece of this ranking 5,101 respondents5,101 respondents International spreadInternational spread
Weighted ResultsWeighted Results Subject spreadSubject spread
Arts & HumanitiesArts & Humanities Engineering & ITEngineering & IT Life Sciences & BiomedicineLife Sciences & Biomedicine Natural SciencesNatural Sciences Social SciencesSocial Sciences
Overall score built up from each faculty areaOverall score built up from each faculty area Active academicsActive academics 3 year “latest response”3 year “latest response”
Peer Review of Research OutputPeer Review of Research Output
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3 year latest response3 year latest response Invitation to previous respondentsInvitation to previous respondents World Scientific Database (180,000)World Scientific Database (180,000)
Singapore HeadquartersSingapore Headquarters www.worldscientific.com
Mardev Database (12,000+)Mardev Database (12,000+) Part of Reed ElsevierPart of Reed Elsevier UK HeadquartersUK Headquarters www.mardev.com
Academic Sign-up facilityAcademic Sign-up facility www.topuniversities.com
Peer Review – Selection of PeersPeer Review – Selection of Peers
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Harvard second to BerkeleyHarvard second to Berkeley Oxford and CambridgeOxford and Cambridge Well-liked universities all over the worldWell-liked universities all over the world Little evidence of patriotism biasLittle evidence of patriotism bias UK and North America dominate the top 20UK and North America dominate the top 20
Observations: Peer ReviewObservations: Peer Review
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The Recruiter ReviewThe Recruiter Review
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Another group who have knowledge of Another group who have knowledge of university qualityuniversity quality
Key relevance to “graduate employability” Key relevance to “graduate employability” criteriacriteria
Introduced for 2005 rankingsIntroduced for 2005 rankings Sourced from QS database and media and Sourced from QS database and media and
university referrals (over 120 lists received university referrals (over 120 lists received for 2007)for 2007)
Improved response for 2006 & 2007Improved response for 2006 & 2007 Continuing development focus for 2008Continuing development focus for 2008
Recruiter ReviewRecruiter Review
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UKUK Strong but less so than in previous yearsStrong but less so than in previous years
Some institutions with particular strengths Some institutions with particular strengths do welldo well Bocconi, HECBocconi, HEC
Observations: Recruiter ReviewObservations: Recruiter Review
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Quantitative MeasuresQuantitative Measures
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Research QualityResearch Quality citations/facultycitations/faculty
Teaching QualityTeaching Quality faculty student ratiofaculty student ratio
International OutlookInternational Outlook % international faculty and students% international faculty and students
Graduate EmployabilityGraduate Employability ????
Quantitative MeasuresQuantitative Measures
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All personnel metrics based on FTEAll personnel metrics based on FTE If no FTE data is available an average is If no FTE data is available an average is
calculated based on national or regional calculated based on national or regional normsnorms
FTE numbers are a more accurate measure FTE numbers are a more accurate measure of an institution’s commitment to teaching of an institution’s commitment to teaching and researchand research
Full Time Equivalent (FTE)Full Time Equivalent (FTE)
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Winner – Caltech Winner – Caltech US, French, Swiss, Netherlands etc US, French, Swiss, Netherlands etc
institutions all well placedinstitutions all well placed Both Asian and European amongst the well-Both Asian and European amongst the well-
placedplaced Weak correlation (0.21) with research – but Weak correlation (0.21) with research – but
not zeronot zero FTE numbers have had a profound effect on FTE numbers have had a profound effect on
institutions with an atypical approach to institutions with an atypical approach to part-time or distance learningpart-time or distance learning
Observations: Staff/StudentObservations: Staff/Student
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US shows up badlyUS shows up badly HKUST top in staffHKUST top in staff London School of Economics top in studentsLondon School of Economics top in students Caltech among few US with international Caltech among few US with international
staffstaff
Observations: InternationalObservations: International
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Citations per Faculty ScoreCitations per Faculty Score
Classic measure of research qualityClassic measure of research quality Citations per staff member (not per paper)Citations per staff member (not per paper) 5 year score (changed from 10 in 2006 to increase 5 year score (changed from 10 in 2006 to increase
“topicality”)“topicality”) Source: ScopusSource: Scopus
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Medical faculty is a big plusMedical faculty is a big plus Or major biomedical incomeOr major biomedical income CalTech the winner, then Stanford & MITCalTech the winner, then Stanford & MIT Big country effectBig country effect
Observation: CitationsObservation: Citations
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Method used in various domestic rankings Method used in various domestic rankings such as The Times (UK)such as The Times (UK)
Stabilise data year on yearStabilise data year on year More accurate application of weightings More accurate application of weightings
throughout the samplethroughout the sample Smoothes any anomalies that remainSmoothes any anomalies that remain Essentially smoothes the curve for each Essentially smoothes the curve for each
individual indicatorindividual indicator
Z-Score AggregationZ-Score Aggregation
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The Effect of Z-Score Application The Effect of Z-Score Application on Rankings Indicatorson Rankings Indicators
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2007 Indicator Correlations2007 Indicator Correlations
Peer Review 0.59 Recruiter Review Strong
Peer Review 0.28 International Faculty Weak
Peer Review 0.35 International Students Moderate
Peer Review 0.32 Student Faculty Moderate
Peer Review 0.45 Faculty Citations Moderate
Recruiter Review 0.33 International Faculty Moderate
Recruiter Review 0.37 International Students Moderate
Recruiter Review 0.27 Student Faculty Weak
Recruiter Review 0.12 Faculty Citations Weak
International Faculty 0.66 International Students Strong
International Faculty 0.15 Student Faculty Weak
International Faculty 0.15 Faculty Citations Weak
International Students 0.23 Student Faculty Weak
International Students 0.19 Faculty Citations Weak
Student Faculty 0.21 Faculty Citations Weak
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1.1. Online SystemOnline System More thorough and complete data all the way down the listMore thorough and complete data all the way down the list Less need for averagesLess need for averages
2.2. Peer ReviewPeer Review Countries with disproportionately high response but a small number of Countries with disproportionately high response but a small number of
institutions lose unnatural advantageinstitutions lose unnatural advantage
3.3. FTE DataFTE Data Universities with particularly high or low numbers for part-time will be Universities with particularly high or low numbers for part-time will be
influencedinfluenced
4.4. ScopusScopus Less pronounced bias towards US and English speaking worldLess pronounced bias towards US and English speaking world
5.5. Z-Score aggregationZ-Score aggregation Less advantage for the best institutions in lower weighted indicatorsLess advantage for the best institutions in lower weighted indicators Increased stability year on yearIncreased stability year on year
Effects of 2007 developments…Effects of 2007 developments…
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The ranking has limitations. Lack of data on:The ranking has limitations. Lack of data on: Teaching qualityTeaching quality Student satisfactionStudent satisfaction Investment in infrastructureInvestment in infrastructure
The ranking relies on the best comparable The ranking relies on the best comparable data availabledata available
World University Rankings - World University Rankings - Issues?Issues?
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THE RESULTSTHE RESULTSTHE – QS World University RankingsTHE – QS World University Rankings
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Comparing ResultsComparing Results
THE – QSTHE – QS11 HarvardHarvard2=2= CambridgeCambridge2=2= YaleYale2=2= OxfordOxford55 Imperial Imperial 66 PrincetonPrinceton7=7= CaltechCaltech7=7= ChicagoChicago88 UCLUCL1010 MITMIT
SHANGHAI SHANGHAI 1.1. HarvardHarvard2.2. StanfordStanford3.3. BerkeleyBerkeley4.4. CambridgeCambridge5.5. MITMIT6.6. CaltechCaltech7.7. Columbia Columbia 8.8. PrincetonPrinceton9.9. Chicago Chicago 10.10. OxfordOxford
WEBOMETRICSWEBOMETRICS1.1. MITMIT2.2. StanfordStanford3.3. HarvardHarvard4.4. Penn StatePenn State5.5. BerkeleyBerkeley6.6. MichiganMichigan7.7. WisconsinWisconsin8.8. MinnesotaMinnesota9.9. IllinoisIllinois10.10. CornellCornell
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HarvardHarvard The US – 57 in top 200The US – 57 in top 200 Harvard’s lead the smallest yet Harvard’s lead the smallest yet Oxford and Cambridge also well placedOxford and Cambridge also well placed But that’s only part of the storyBut that’s only part of the story
Key FindingsKey Findings
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The top 200 includes universities in 28 statesThe top 200 includes universities in 28 states US, UK, Canada, Australia, NetherlandsUS, UK, Canada, Australia, Netherlands Korea, China, Japan, SingaporeKorea, China, Japan, Singapore Thailand, MalaysiaThailand, Malaysia Continental EuropeContinental Europe Developing world small but improving (1 in Developing world small but improving (1 in
2004, 2 in 2005, only UNAM in 2006, 3 in 2004, 2 in 2005, only UNAM in 2006, 3 in 2007)2007)
Key FindingsKey Findings
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Where are the top universities?Where are the top universities?
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2007 2006 2005 2004
1 Harvard Harvard Harvard Harvard
2 Cambridge Cambridge MIT Berkeley
3 Yale Oxford Cambridge MIT
4 Oxford MIT Oxford Caltech
5 Imperial Yale Stanford Oxford
6 Princeton Stanford Berkeley Cambridge
7 Chicago Caltech Yale Stanford
8 Caltech Berkeley Caltech Yale
9 UCL Imperial Princeton Princeton
10 MIT Princeton Ecole Polytechnique ETH Zurich
Consistency of ResultsConsistency of Results
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2007
2006
NAME COUNTRYSCOR
E1 1 HARVARD University United States 1002= 2 University of CAMBRIDGE United Kingdom 1002= 3 University of OXFORD United Kingdom 1002= 4= YALE University United States 1005 9 Imperial College LONDON United Kingdom 996 10 PRINCETON University United States 1007= 7 CALIFORNIA Institute of Technology (Caltech) United States 1007= 11 University of CHICAGO United States 1009 25 UCL (University College LONDON) United Kingdom 96
10 4= MASSACHUSETTS Institute of Technology (MIT) United States 10011 12 COLUMBIA University United States 10012 21 MCGILL University Canada 10013 13 DUKE University United States 9814 26 University of PENNSYLVANIA United States 9715 23 JOHNS HOPKINS University United States 9916 16 AUSTRALIAN National University Australia 10017 19= University of TOKYO Japan 10018 33= University of HONG KONG Hong Kong 9519 6 STANFORD University United States 10020= 35= CARNEGIE MELLON University United States 96
The ResultsThe Results
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Top Asia Pacific* SchoolsTop Asia Pacific* Schools
* Excludes Australia and New Zealand
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Malaysia ResultsMalaysia Results
254
313
242
336
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Average Positions for Asian Average Positions for Asian Institutions in the Top 500Institutions in the Top 500
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Peer opinionPeer opinion Citations per paperCitations per paper Not aggregatedNot aggregated
Faculty Level DataFaculty Level Data
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Faculty Level: Top 5sFaculty Level: Top 5s
Arts & HumanitiesArts & Humanities HarvardHarvard BerkeleyBerkeley OxfordOxford CambridgeCambridge YaleYale
Engineering & ITEngineering & IT MITMIT BerkeleyBerkeley StanfordStanford CaltechCaltech CambridgeCambridge
Life Sciences & BiomedicineLife Sciences & Biomedicine HarvardHarvard CambridgeCambridge OxfordOxford Johns HopkinsJohns Hopkins BerkeleyBerkeley
Natural SciencesNatural Sciences BerkeleyBerkeley MITMIT CambridgeCambridge HarvardHarvard PrincetonPrinceton
Social SciencesSocial Sciences HarvardHarvard BerkeleyBerkeley LSELSE YaleYale StanfordStanford
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Faculty Level: MalaysiaFaculty Level: Malaysia
Arts & HumanitiesArts & Humanities USM (227)USM (227) UKM (233=)UKM (233=) UM (233=)UM (233=) UPM (336)UPM (336)
Engineering & ITEngineering & IT UM (166)UM (166) UKM (192)UKM (192) UPM (222)UPM (222) USM (234)USM (234) UTM (328)UTM (328)
Life Sciences & BiomedicineLife Sciences & Biomedicine UM (107)UM (107) USM (122)USM (122) UKM (153)UKM (153) UPM (207)UPM (207) UTM (302)UTM (302)
Natural SciencesNatural Sciences UKM (116)UKM (116) UM (124)UM (124) USM (161)USM (161) UPM (165)UPM (165)
Social SciencesSocial Sciences UM (119)UM (119) UKM (146)UKM (146) USM (208=))USM (208=)) UPM (233)UPM (233) UTM (356=)UTM (356=)
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Available at Available at www.topuniversities.com Top 100 for the following subject areasTop 100 for the following subject areas
Arts & HumanitiesArts & Humanities Engineering & ITEngineering & IT Life Sciences & BioMedicineLife Sciences & BioMedicine Natural SciencesNatural Sciences Social SciencesSocial Sciences
World’s oldest universitiesWorld’s oldest universities Year on year resultsYear on year results
The ResultsThe Results
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THE FUTURETHE FUTURETHE – QS World University RankingsTHE – QS World University Rankings
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Submit a broad range of quantitative and Submit a broad range of quantitative and qualitative data (including those we need for qualitative data (including those we need for the rankings) about your institution using the rankings) about your institution using our online interfaceour online interface
http://schools.qsnetwork.com Populate and enrich your profile on Populate and enrich your profile on
www.topuniversities.com Educate visitors on other aspects of your Educate visitors on other aspects of your
institutioninstitution
Online DatabaseOnline Database
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Supply us with lists of employer contacts for Supply us with lists of employer contacts for the recruiter reviewthe recruiter review Exclusive single use onlyExclusive single use only Benefit your institution in recruiter reviewBenefit your institution in recruiter review Improve the overall strength of recruiter reviewImprove the overall strength of recruiter review
Recruiter ReviewRecruiter Review
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Recruiter Review BreakdownRecruiter Review Breakdown Preview Access to Recruiter SurveyPreview Access to Recruiter Survey Academic Sign Up FacilityAcademic Sign Up Facility Subject FocusesSubject Focuses Personalised RankingsPersonalised Rankings Innovation ShowcaseInnovation Showcase Engagement DatabaseEngagement Database Entry Requirements TranslatorEntry Requirements Translator PhD Matching EnginePhD Matching Engine
Coming Soon!Coming Soon!
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Thank YouThank You
Ben SowterBen [email protected]
Presentation slides available on Presentation slides available on
www.topuniversities.com/professional/seminars/downloads
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