Download - Copy of switch client presentation
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An app to track work orders in university facilities management departments
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● Takes pride in his work
● Not tech savvy● Would like an easy way to make note
of other repairs he sees while working
Meet Joe
Goal: To keep the office updated on the status of his jobs
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Joe’s day
Joe opens Switch to check his tasks for the day.
The most important task is to fix the Dean’s
Office AC.
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➔ Joe decides to take care of the Dean’s AC
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➔ Joe decides to take care of the Dean’s AC
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➔ Joe decides to take care of the Dean’s AC
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But a piece is missing!Joe pauses the task
➔ He is prompted to add a note
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The Hold Box contains all the paused tasks
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Worker Dispatcher Clients
In the loop
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Goal: To ensure Switch is functioning well.
● Are orders being dispatched?
● Are orders being updated?
● Is there a closed loop between
dispatcher and technician?
Sandra - IT Developer
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Is Switch Working?
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Switch can help CMU transition from paper to digital and take advantage of
the benefits of real-time data capture.
The Future
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