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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
1/32
@bktrbllfrsghp Fx`fllfk`f hk ]hifs bj @gekdf
Mr. Serhtbsg Aesu
Eudust 11, 1350
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
2/32
Jlbw bj Mhs`usshbk
E``bukthkd ekm Qfpbrthkd hk @gekdhkd Fkvhrbkifkt
Gbw Juturf hs Vkjblmhkd Htsflj
Mbkt @gellfkdf Xbur LhihtsLhiht Xbur @gellfkdfs
@gekdhkd Mhifkshbks bj @bktrbllfrs Qblf
Tgfk juturf lbbns gezy, ht hs thif tb db ae`n tb aesh`s
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
3/32
Hmfel - Ibktgly + ieky ibrf bkf-bjjs
@bk`fptuel, Hksthtuthbkel, Qfduletbry, Lfdel
Ptenfgblmfrs, Dbvfrkek`f Drbup ekm Iekedfifkt
]rekse`thbk ; Ifesurf ; Qf`bdkhsf ; Qf`brm ; Qfpbrt
E``bukthkd ekm Qfpbrthkd hk @gekdhkd Fkvhrbkifkt
Tget hs tgf jrfqufk`y2
Jbr wgbi ht hs mbkf2
Tget erf tgf Jreifwbrns2
Tget mb wf mb2
Setg tb tgf Shkke`lf2 @gellfkdfs, rhsns ekm sustfkek`f
Lft us rfvhsht fe`g qufsthbk hk fvfry stfp hk jbrwerm petg
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
4/32
Dlbael
@buktry
Fkthty
Mhvhshbk
E``bukthkd ekm Qfpbrthkd hk @gekdhkd Fkvhrbkifkt .. 1
Ppek ekm pfrspf`thvf bj @brpbretf
jhkek`hel rfpbrthkd
Ptenfgblmfrs Ekelysts
@ephtel / Mfat Iernft ]rekse`thbks
Iulthplf Qfduletbrs
Qflfvek`f
Brmfr bj tgf mey - Ppffm, Qflheahlhty, Qflfvek`f ekm Zeluf @rfethbk
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
5/32
6
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
6/32
Hk`rfesf hk
Pgerfgblmfrs
Tfeltg
Iexhihsethbkbj Zeluf
Emmhthbks &
Hkkbvfkthbk*
Zeluf @rfethbk 9
*Hkkbvfkthbk 9
Hkkbvethvf ekm Hkvfkthvf Zeluf @rfethbk[ Aryek Mysbk, jbrifr @FB bj @b`e @ble
Srf-essfss hi pe`ts
bj sffms hk tgf
Tbia bj ]hif
Zeluf ges e velufbkly h j h ts
veluf hs velufm.[
Lft Hkkbvfkthbkhsi]Iaf bur Iektre
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
7/32
Gbw tb epprbe`g
tgf prb`fss bj
veluf `rfethbk
5.Gelj jhllfmwhtg wetfr
1.Gelj fipty
0.]gf dlesshs jull - gelj
jhllfm whtg
wetfrekm
gelj whtg
ehr.
Pbur`f? Vknkbwk
Pu``fssjul
@bktrbllfrsghpprfsuppbsfs
pbshthvf
etthtumf ekm
epprbe`g
tbwerms
aushkfss
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
8/32
7
]gf Ptbry bj E Pghp Qfpehr ekm Htfihsfm Ahll
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
9/32
Gbw juturf hs ukjblmhkd htsflj2
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
10/32
*Pbif bj su`g Hktekdhalf Je`tbrs erf fxplehkfm
hk @brpbretf Qfpbrts, aut ieky erf kbt.
Hktfr-fx`gekdf
aftwffk ]ekdhalf Essfts ekm
Hktekdhalf Je`tbrs*hk ek fktfrprhsfs
Iernft Zeluf
Zeluethbk bj lhstfm Hkmhek
Fktfrprhsfs erf bk tgfhr
wey tb shihler treksjbriethbk
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
11/32
]gf Tbrlm hs `gekdhkd@brpbretf Qfpbrthkd iust tbb
Pbur`fTbrlm Aushkfss @buk`hl jbr Pustehkealf Mfvflbpifkt - Zhshbk 1363 55
]gf wbrlm pbpulethbk hs hk`rfeshkdly uraekDlbael pbpulethbk ay typf bj erfe ekm ay rfdhbk?5863-1363
Dlbael f`bkbih` pbwfr hs sghjthkd]bp 53 f`bkbihfs ay DMS hk 1363
]gf dlbael ihmmlf `less hs rephmly fxpekmhkdSbpulethbk hk lbw- ekm ihmmlf-hk`bif buktrhfsferkhkd $=,333-$54,333 pfr `ephte (pur`geshkdpbwfr perhty)
Drffkgbusf des fihsshbks nffp rhshkdDGD fihsshbks ay rfdhbks
Fkvhrbkifktel mfdremethbk ofbpermhsfspfbplfs quelhty bj lhjfSfbplf lhvhkd hk erfes bj wetfr strfss ay lfvflbj strfss
]gf wbrlm `bulm af rukkhkd but bj sbifrfsbur`fsDlbael supply jbrf`ests e``brmhkd tb tgf hiplh fm ulthietf rf`bvfrealfrfsbur`fs bj bkvfkthbkel bhl, metf bj pfen prbmu`thbk ekm tgf pbst-pfen eddrfdetf mf`lhkf retf
Drbwtg
Mfdremethb
k
Pbur`f? VK Sbpulethbk Mhvhshbk, Tbrlm SbpulethbkSrbspf`ts? ]gf 1337 Qfvhshbk, 1337
Pbur`f? Dblmiek Pe`gs, AQH@s ekm Afybkm, 1334 Pbur`f? Tbrlm Aekn, Dlbael F`bkbih` Srbspf`ts, 1334
Pbur`f? VK Sbpulethbk Mhvhshbk, Tbrlm SbpulethbkSrbspf`ts? ]gf 1337 Qfvhshbk, 1337 Pbur`f? Dblmiek Pe`gs, AQH@s ekm Afybkm, 1334 Pbur`f? Tbrlm Aekn, Dlbael F`bkbih` Srbspf`ts, 1334
Sbpulethbk hk`rfesf tb 7.6 Alk.
hk 1363 jrbi 1.= hk 5863
Pghjt bj F`bkbih` Sbwfr -
Tfst tb Fest - Hkmhe 07 ]rlk.
Ihmmlf `less pbpulethbk -
=33 Ilk. tb 5133 .
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
12/32
]gf fvbluthbk bj Qfpbrthkd
51Pbur`f? Hktfdretfm Qfpbrthkd @buk`hl
1333
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
13/32
Hktfdretfm Qfpbrthkd *]gf Juturf
50
*Mbkt lft btgfrs mfjhkf ybu ! @biiukh`etf wget ybu erf tryhkd tb mbe. Ptretfdhfs a. Sfrjbriek`f `. Srbpf`ts m. Dbvfrkek`f ekm
f. Srbpbshthbks jbr rfethkd ekm prfsfrvhkd velufs hk sgbrt, ifmhui ekm
lbkd tfriSeul Mru`niek, @FB bj Hktfrkethbk el Hktfdretfm Qfpbrt hk d @buk `h l
HQ@s jhkel mrejt jbr `bksultethbk ges affk pualhsgfm
Fxpf`tet hbks jrbi Ekelysts wh l l hk`rfesf iekh jb lm
Pbur`f? Hktfrkethbkel Qfpbrthkd @buk`hl
? Sw@s Tbrlm Tet`g, Hssuf 5, 1350
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
14/32
Ifteibrpgbshs hk Hkmhek Qfduletbry ekm @brpbretf Fkvhrbkifkt
Kfw @bipekhfs Ahll
@JB ekm @P mfshdketfm es NISs@JB tb shdk Ekkuel JPs
Ihkbrhty Pgerfgblmfrs iey kbihketf Mhrf`tbrs hk lhstfm `bipekhfs
@less E`thbk Puht pfrihttfm tb af jhlfm edehkst e `bipeky
Sfrhbmh`el rbtethbk bj Eumhtbrs
KJQE tb elsb prfs`rhaf ibkhtbr Eumhthkd Ptekmerms
Ieky ibrf ifesurfs jbr strh`t fkjbr`fifkt bj dbvfrkek`f
]ex E``bukthkd Ptekmerm nkb`nhkd tgf mbbr
DP] ekm DEEQ erf bk tgfhr emvfkt wey
Hkm EP iey kbt af jer afghkm
Qhkd jfk`hkd bj telfkts whll pbsf e prbalfi
H] fkealfifkt bj systfis - Ek hipfrethvf ekm kbt ek bpthbk eky ibrf
Jrff lek`f Ekelysts `bkthkuf tb rfiehk but bj rfduletbry `lut`g
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
15/32
Kfws Htfi hk ]gf F`bkbih` ]hifs, Eudust 56, 1350
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
16/32
Pustehkealf Zeluf @rfethbk hs tb Hkvfst whtg
=S Epprbe`g ; Ferk ; Qfhkvfst ]gf oburkfy dbfs bkf
Lft us lbbn jbrwerm tb epprbe`g Hkvfstbrs
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
17/32
Mf`fiafr, 1355
54
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
18/32
Qfmu`thbk
bj ~ $ 10
trhllhbk
Fifrdhkd F`bkbih` Fkvhrbkifkt jbr Fquhty @ephtel
57
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
19/32
58
Fifrdhkd F`bkbih` Fkvhrbkifkt jbr Fquhty @ephtel 1
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
20/32
Mbkt `gellfkdf ybur Lhihts, Lhiht ybur @gellfkdfs
@rhshs hs e drfet
bppbrtukhty tb af westfm
Lft us e`ghfvf
e stetf bj rfemhkfss
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
21/32
% edf @gekdf hk ]urkbvfr
_bkf - E
_bkf - A
]erdft - Tgfrf tb db jrbi wgfrf 22
@bkmu`t trfkm ekelyshs ; Iep prfsfkt pbshthbk ; Jhx stretfdh` hktfkt ; Hkhthetf E`thbk
Xfstfrmey
]bmey
]bibrrbwAus hkfss pfr jbriek`f
iekedfifkt hs el l
eabut ienhkd sfksf bj
Tget hs geppfkhkdkbw ekm
Tget sgbulm geppfk
hk jbrwerm petg
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
22/32
Mbfs ybur fkthty br drbup gevf
Hkgfrfkt suastek`f tb pbshthbk htsflj whtg sustehkfm pfrjbriek`f2
E stbry tb tfll whtg muly fvhmfk`fm plek2
Shllers bj strfkdtg tb suppbrt prfsfkt e`thvhthfs whtgbut tgf HSB jukms2
Lfemfrsghp eahlhthfs whtg `gekdf iekedfifkt ettrhautfs jbr juturf kffms2
Qfemhkfss hk jhkek`hel ekm rfpbrthkd systfis rfemy jbr bvfrsfes HSB
Uufsthbks jbr Hktrbspf`thbk hk tgf Dhvfk Fkvhrbkifkt
11Tbrlm hs jest `bkvfrdhkd tbwerms Bkf Zhlledf
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
23/32
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
24/32
@rhth`el Eumht Srb`fss jbr Jhk`l. Qfpbrthkd hk tgf VN VN Lhsthkd EutgbrhthfsJhkek`hel Qfpbrthkd Sre`th`fs
Ptetutbry Eumhtbrs tb rfvhfw ekm prbvhmf `bijbrt tb Aberm afjbrf H]J Iffthkd
bk Fxtfkt, Uuelhty, Ppffm, Fjjf thvfkfss ekm ]bp Mbwk Qhsn Brhfktfm
Epprbe`g jbr
Fktfrprhsf Qhsn Iekedfifkt Jreifwbrn (FQI)
Juk`thbkhkd bj Eumht @biihttff
Hktfrkel eumht hk`lumhkd s`bpf ekm epprbe`g
@JBs bvfrshdgt
Bpfrethbks rfpbrthkd hk`lumhkd prb`urfifkt ekm tfkmfrhkd
Eris lfkdtgaeshs bj `bkmu`thkd hktfr Drbup @b. trekse`thbks
Zblethlhty iekedfifktHktfrfst, @urrfk`y Fx`gekdf , @biibmhty, Sblh`y
H] Dfkfrel @bktrbl (H]D@) ekm Hkjbriethbk Pejfty
Jbriel mb`uifktethbk ekm rfvhfw bj PBSs
Mhrf`tbrs Qfspbkshahlhthfs Ptetfifkt tb hk`lumf ejjhriethvf stetfifkts bk
]ruf ekm jehr vhfw bj essfts, lheahlhthfs, jhkek`hel pbshthbk ekm prbjht
IM&E hk`lumfs jehr rfvhfw bj mfvflbpifkts ekm pfrjbriek`f
Mfs`rhpthbk bj prhk`hpel rhsns ekm uk`frtehkthfs
Hj ybu mbkt nkbw wget ybu mbkt nkbw, tgfk ybu mbkt nkbw gbw tb jhx ht1=
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
25/32
16
Hkmfpfkmfk`f ekm Zeluf Brhfktethbk
Qhsn ekm Sfrjbriek`f Iekedfifkt
Mhs`lbsurfe
km]reksperf
k`y
Lfdele
kmQfduletbry
Ab
ukmerhfs
Aushkfss Sre`th`fs ekm Ftgh`s
@brpbretf
Dbvfrkek`f
@brpbretf Dbvfrkek`f dbfs gekm hk gekm whtg @brpbretf Qfpbrthkd
Elhdk stretfdh` bvfrshdgt rblf whtg Qhsn Hktfllhdfk`f ekm @bkdruetfm Dbels
J hlht th j FQI h tg Btg K j @ t ll gh
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
26/32
1:
Je`hlhtethbk bj FQI hs tgf Btgfr Keif bj @bktrbllfrsghp
Fxtfrkel QhsnsQfjbris, Iernft, ]f`gkblbdy,
@bipfthtbr, Keturel, Lfdel & Qfduletbry, Sblhth`el
Hiedf
Frbshbk
Jhkek`hel@urrfk`y Fx`gekdf
Lhquhmhty
@rfmht
Mhrf`t ekm Hkmhrf`t ]exfsFxtfrkel Qfpbrthkd DEES @bkvfrshbk
Slekkhkd
Jreum
@bst bj
@ephtel Hkjb.
Qflhe-
ahlhty
Bpfrethbkel ekm
Fkvhrbkifktel@ustbifrPu``fss Dbel @bkdrufk`f
Gfeltg
&
PejftyGuiek
Qfsbur`f
Hiedf
FrbshbkArekm
Frbshbk
Srbmu`t / Pfrvh`f
Jehlurf Sblluthbk
Q&M
Ptretfdh`
Lfemfrsghp, Srbmu`t Srbjhlf, Srbmu`t
Lhjf @y`lf, Aushkfss Sbrtjblhb, Aushkfss
Ibmfl, @biiukh`ethbk,
Brd. Ptru`turf, Aushkfss Ellhek`fsPf`rf`y
@biplhek`f
E`t hbk- Iep fvfry @esg Dfkfrethbk Vkht vs. Qhsns ekm Ihthdethbk Ptfps
@rfetf ekm Qfvhfw tg f Qhsn Qfdhstfr
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
27/32
@gellfkdfs hk Jbrwerm Setg
Kbtf? Hkmhe hs prfsfktly sujjfrhkd jrbi ZV@E Pykmrbif(Zblethlhty,
Vk`frtehkty, @biplfxhty ekm EiahduhtyJ@s `ekkbt pekh`
Hkjbriethbk `bktfkt
Srbtf`thvf `bkjhmfkthelhty vs. `biplftf treksperfk`y
@biplftfkfss vs. Hkveshbk ay ekelysts
Ibrf vblethlhty hk Hk`bif Ptetfifkt
Qflfvek`f jbr stenfgblmfrs
Qf`bdkhthbk ekm trekse`thbk prb`fsshkd whtg jlfxhahlhty jbr
@brpbretf rfpbrthkdPuastek`f bvfr Jbri, lfssfr prfs`rhpthvf
]ex E``bukts ekm QfturkGhstbrh`el @bst vs. Jehr Zeluethbk
@bvfkekt `biplhek`f - Evbhmhkd `biifkts ukmfr @EQB ekm dbhkd
@bk`frk
Lfest pbsshalf epplh`ethbk bj Qfduletbry jreifwbrn bj e``bukthkd
Geaht bj tgrbwhkd ewey fxf`uthvf suiieryMfvhl hs hk mftehl
Vklferkhkd ekm rflferkhkdQfsfer`g, Qfemhk d, Afk`gi ernhkd
Duhmek`f bj FE@ bj H@EHQfple`fm ay HJQH@, PH@ ekm HkmEs
Qfvhsfm P`gfmulf ZH, Duhmek`f Kbtf,
Hkm Es dbhkd jbrwerm
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
28/32
@gekdhkd Mhifkshbks bj Jhkek`hel @bktrbllfrs Qblf
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
29/32
18
@JB Ptumy Hkmhe Sbhkt bj
Zhfw
Jbur Jhkek`f prbjhlfs af`bif epperfkt wgfk rfspbkmfkts erf
sfdifktfm ay fjjh`hfk`y ekm aushkfss hkshdgt
Jhkek`f Srbjhlfs
Pbur`f? HAI Hksthtutf jbr Aushkfss Zeluf, ]gf Dlbael @JB Ptumy 1353
Jhkek`f
Fjjh`hfk`y
Aushkfss Hkshdgt
Lbw Ghdg
Lbw
Ghdg
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
30/32
Pbur`f? ]gf `gekdhkd rblf bj tgf jhkek`hel `bktrbllfr, Frkst & Xbukd, 1337
]gf `urrfkt fkvhrbkifkt ges gem e lerdf hipe`t bk tgf rblf bj tgf @JB,
wgh`g whll hk turk `gekdf tgf rblf bj tgf Jhkek`hel @bktrbllfr
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
31/32
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7/22/2019 Controllership Excellence in Times of Change - GLM, August, 2013
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gekn Xbu