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Consumer Protection Act
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Objects of the Act
• Better protection of consumer interests• Protection of consumer rights – hazardous
nature, quality quantity, price, to be heard, redressal, consumer education
• Consumer protection council• Quasi judicial
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Unfair trade practice
• False representation of quality, standard• False representation of quality, standard of service• Rebuilt and second hand goods as new• Represents that goods have certain uses or benefits which
they do not have• Represents that the seller has approval or affiliation which he
does not have • Misleading representation of goods or services• Warranty or guarantee not based on proper test.• Misleads the public regarding the price
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Restrictive Trade Practice
• Delay beyond the period agreed by the trader in supply of goods or services
• Any trade practice which requires a consumer to buy, hire any service precedent to buying or hiring of services.
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Central Consumer Protection Council
• The Minister in charge of consumer affairs in central Govt as chairman
• The minister of state is Vice-chairman• Ministers of food & supplies in state• 8 MP• Commissioner for SC & ST• 20 Representatives of central govt, autonomous
org concerned with consumer interest
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Contd
• 35 Representatives of consumer organizations• 10 women representatives• 20 representatives of farmers, trade and
industry• 15 persons capable of representing consumer
interests• Secretary in the department of civil supplies
shall be the member secretary
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Objects of the Council
• Right to protect against the marketing of goods & services hazardous to life and property
• Right to be informed about the quality, quantity, purity
• Right to be assured to variety of goods and services at competitive prices
• Right to be heard• Right to seek redressal• Right to consumer education
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State Consumer Protection Council
• Objects- Same as Central councilMembership- Minister in – charge shall be the chairman- Official & non-official members prescribed by
state govt- Official & non-official members prescribed by
central govt
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District Council
• Members- District collector- Official & non-official members
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Consumer Disputes Redressal Forum- District Forum
• Composition- Qualified district judge as president- 2 members one should be women• Term of office• Jurisdiction – Claim not exceeding Rs. 20
lakhs
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Procedure for Complaint
• By consumer• Recognized consumer association• One or more consumers• Central or state govt
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Procedure on Receipt of Complaint
• Complaint relating to goods• Denial of allegation• Reference of sample to laboratory• Deposit of fees• Remission of fees• Objections by any parties• Reasonable opportunity of being heard
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State Commission
• Membership• Jurisdiction• Procedure
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National Commission
• Membership• Jurisdiction• Procedure