Comprehensive Mobile Calls Recording and Logging to Ensure Seamless Business Operations.Singtel’s Mobile Voice Recording (MVR) provides comprehensive mobile voice recording and call logging to help businesses fulfill regulatory requirements, compliance and improve customer service.
Singtel Business
Product FactsheetMobile Voice Recording (MVR)
Mobile Voice Recording (MVR)Businesses today rely increasingly on mobile technology for
daily correspondence. Relationship Managers (RMs) in
financial institutions for example are constantly using their
mobile phones to communicate with clients on the go. With
the rise in mobile communication traffic, managing and
archiving voice recordings is becoming a challenge.
With Singtel’s unique comprehensive MVR solution, you can
capture and record communication easily with minimal
service disruption.
Features
Call routing technology
• Network-based MVR service
• No conferencing required, calls are routed to the
customer through the logger directly
Convenient call log initiation
• Automatic activation of the recording session
Real-time voice capture
• No change to customer experience
Caller identification
• Preserved for user and client
• Recordings are tagged by Caller ID, date and time
for easy retrieval
Recordings database
• Backup can be performed though
• Singtel’s network or at customer premises
• Facilitates storage of recordings in voice loggers at
organisation’s own premises
Benefits
Compatibility
• Works on all mobile platforms
• Works with existing infrastructure
Cost savings
• Savings through network-based routing
• Substantial savings on voice traffic minutes
Seamless user experience
No noticeable call delays
No hardware or software required
Flexible integration
• Works with existing voice loggers
• If necessary, voice loggers can be purchased
separately
How It Works
Solution Comparison
Singtel Call Flow
Relationship Manager launches call to customer via Singtel MVR box
Singtel MVR boxcalls up customerSingtel MVR Box
No ConferenceInitiated
Relationship Manager
Customer
IN Network
Singtel SIM
WAN router
SIP LAN
PSTN
Singtel Mobile
Network-basedMVR platform
Service enablers IN network routes calls for
specific subscriber
Application services
Provisioning services
Enhanced SIP services
Secure enterprise connectivityi.e. Meg@pop
Real-time RTP feed (SIPREC)
Managed services Storage services
Playback services
Archival services
Logger
* Available in phase 2 to be released in 2013
Other solution Singtel network based solution (phase 1)
Recording technology 3-way conference calling Network-based routing
Additional mobile call charges Doubled for all calls No extra call charges
Outbound roaming Yes (might not work on some telco networks) Yes* (works on all telco networks)
Inbound roaming Yes (might not work on some telco networks) Yes (works on all telco networks)
Redundancy measures Application based failover Server based failover (no installation of apps needed)
Call experience Significant delay for inbound calls No delay (normal mobile call experience)
Copyright © 2015 Singapore Telecommunications Ltd (CRN:199201624D). All rights reserved.All other trademarks mentioned in this document are the property of their respective owners.
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AwardsAegis Graham Bell Awards 2014Innovation in Telecom Network Infrastructure
Asia Communications AwardsBest Enterprise Service – Connectivity-aaS (2013)Best SME Service – myBusiness (2013)Project of the Year – G-Cloud (2014)
Computerworld SG Customer Care AwardsTelecommunication Services (2008 - 2014)Cloud Services (2012, 2013)Systems Integration Services (2014)
Frost & Sullivan APAC ICT Awards 2013Data Communications Service Provider of the Year (2013)ASEAN LTE Service Provider of the Year (2014)
IDC Innovation Awards 2013Service Provider of the Future
Telecom Asia Awards 2012Best Asian Telephone CarrierBest Regional Mobile Group
About SingtelSingtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 500 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States.