Compliance Advisory PanelAnnual Presentation
October 26, 2009
Rick Bossingham, Assistant CommissionerOffice of Pollution Prevention & Technical
Assistance
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Agenda:I. CAP/OPPTA/CTAP PurposeII. Metrics/PerformanceIII. Current ActionsIV. LessonsV. Future PlansVI. Questions
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Compliance Advisory Panel Purpose
• Required per CAA and Indiana Code• To oversee and ensure the effectiveness of
technical assistance efforts• Several Indiana rules address technical
assistance efforts that overlap purpose of CAP
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How does IDEM protect Hoosiers and our environment?
• Implement Federal and State regulations that restrict chemical discharges to the environment
• Monitor affected facilities to ensure compliance with regulations and permits
• Take appropriate action when non-compliance is found
• Assist and encourage others to help protect Hoosiers and our Environment
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Office of Pollution Prevention & Technical Assistance
Focus: Find better ways to assist and
encourage others to protect Hoosiers and our environment
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OPPTA Current Actions• Maintain or increase value of services • Leverage assistance efforts with OLQ, OAQ, and
OWQ outreach to optimize effectiveness• Increase participation in public-private partnership
programs that facilitate environmental innovation that can strengthen the environment and the economy
• Expand use of Lean tools to improve agency-wide processes and value stream flow to customers
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In order to achieve OPPTA goals: Transform knowledge through compliance
assistance
Key Metrics:Compliance Assistance Site Visits
Office & Phone ContactsProgram Participants
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Compliance Assistance Site Visits
2008 Goal: 3372008 Actual: 331
2009 Goal: 3302009 Actual: 239*
*As of September 30, 2009, 72% (239/330) of goal.
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CTAP Technical Assistance Contacts
1257
1639 16521572
946
0
200
400
600
800
1000
1200
1400
1600
1800
1st Qtr FY09 2nd Qtr FY09 3rd Qtr FY09 4th Qtr FY09 1st Qtr FY10
Co
nta
cts
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Notable Successes:Woodworking Sector
Auto Salvage ERPHighway Garage w/OLQ
Secondary Aluminum w/OAQSurface Coating w/OAQ
Marina StormwaterE-DMR Outreach w/OWQ
Business Closure Guidance
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13 13
10
23
9
32
5
37
8
45
1
46
0
5
10
15
20
25
30
35
40
45
50
Nu
mb
er o
f M
emb
ers
Spring 2007Members
Fall 2007Members
Spring 2008Members
Fall 2008Members
Spring 2009Members
Fall 2009Members
Member Announcement
ESP Membership
New Members Per Round Total Members13
2 2
4
6
3
9
1
10
0
1
2
3
4
5
6
7
8
9
10
Nu
mb
er o
f M
emb
ers
1 2 3 4
Application Round
Membership in CLEAN
New Members Total Members
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Lessons for success
• OPPTA/CTAP must lead IDEM as “the thin edge of the wedge” with assistance activities
• Leveraging efforts with OAQ, OLQ, OWQ, and OLC are critical to agency mission
• Constant focus on the needs of the regulated community to better understand and comply with rules
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Future PlansEverything we do, including compliance assistance, is
a process that produces an outcome or a widget.
The Challenge:Engage staff to build internal capacity to guide and
implement ongoing process improvements to achieve long-term success and culture change.
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Where are we at today?We are using tools to eliminate waste and increase
value to stakeholders, including:Kaizen Events
Process & Value Stream MappingStandard WorkP-D-C-A Reports
Voice-of-customer5 Why’s (coming soon)
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