![Page 1: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/1.jpg)
Company
LOGO
Strategy PlanningStrategy Planning
Erlet Shaqe
![Page 2: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/2.jpg)
Process FlowProcess Flow
• Practical Vision• Underlying Constraint• Strategic Directions• Systematic Actions• Implementation Timeline
![Page 3: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/3.jpg)
Vision: DefinitionVision: Definition
• A mental picture of what the organization should look like in the future
![Page 4: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/4.jpg)
New Definition of MissionNew Definition of Mission
• To assist in increasing the effectiveness and efficiency of all individuals in HP Company.
• Our measures of success is based on the improvement of job behaviors, job performance, problem solved, cost savings to organization, product quantity, product quality, lower absenteeism, lower turnover and customer satisfaction of the training we provide,
![Page 5: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/5.jpg)
ObjectiveObjective
• Transform organization to achieve performance effectiveness
• Create a joyful and meaningful workplace.
![Page 6: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/6.jpg)
Old Definition of MissionOld Definition of Mission
• To provide all types of training support services to all employees
• Our measures of success is based on – Hours of training– Persons trained– Classes delivered– Media Produced– Instructional objectives accomplished– Course catalogs
![Page 7: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/7.jpg)
TransformationTransformation
Traditional Training
Performance Driven
(refer to HPI Model)
![Page 8: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/8.jpg)
ComparisonComparison
• Sample Mission statement• Measures of success• Origin of performance problems• Audience served• Relationship with organizational goals• Perception of others• Staff skills required• Potential survival in difficult times
![Page 9: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/9.jpg)
RolesRoles
Past
Trainer
Future: Facilitator (Process control)Consultant (Provide answer)
Trainer (Skills, attitudes, knowledge)
![Page 10: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/10.jpg)
Skills RequiredSkills Required Consulting Needs assessment Needs analysis Data collection System Design Long range planning Cost-benefit planning Evaluation Research Learning Facilitation Training
![Page 11: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/11.jpg)
Training skillsTraining skills
• Delivering Training• Creating lesson plans• Media Production• Department Budgeting• Course Scheduling• Coordinating events• Developing survey, questionnaires• Manage external vendors or trainers
![Page 12: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/12.jpg)
Old Relationship with OrganizationOld Relationship with Organization
• Support function• Cost center• Little relationship exists between dept
activities and organizational goals
![Page 13: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/13.jpg)
New RelationshipsNew Relationships
• Proactive Function• Profit Center• Documented savings related to
waste, turnover, defects, and downtime
• A high relationship exists with organizational goals
![Page 14: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/14.jpg)
Traditional Training FunctionTraditional Training Function
• Indirect link to organizational bottom line
• Lack of management support• No relation to other organizational
Initiative• Lack of respect and credibility
![Page 15: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/15.jpg)
Strategic DirectionStrategic Direction
Learning Organization that encompasses:
Improving organizational learning capabilities Facilitating organization development or
reengineering Building team based workforce to enhance
productivity Cultivating world class customer care Upgrading operational excellence Building, expanding and manage knowledge
![Page 16: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/16.jpg)
Company
LOGO
Improving organizational learning capabilities
Improving organizational learning capabilities
![Page 17: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/17.jpg)
Organizational LearningOrganizational Learning
• Focus on training and learning • Training and learning must be fun,
practical and interactive• Exploring new ways of training and
learning methods such as Multisensory, NLP, Visual/Music/Multimedia, Dialogue, Facilitative and etc
![Page 18: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/18.jpg)
LearningLearning
• Widening learning channels such as accessing to internet, resource library, audio visual
• Hold in house seminar, conference and workshop to improve convergence and divergence of knowledge
• Encourage Team Learning (training department)
![Page 19: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/19.jpg)
Prioritize Training CoursePrioritize Training Course
Focus on the foundation for first year– Customer Care– Retail Training– Housekeeping– Merchandizing Display– English– Supervisor Development– Team Development– HR competency training
![Page 20: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/20.jpg)
What we do nowWhat we do now
• Conduct fundamental training• Setting up team learning• Applying facilitative and multi-sensory
training
![Page 21: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/21.jpg)
What can we do further?What can we do further?
• Exploring latest training methodology• Widening learning opportunities such
as Certificate Program
![Page 22: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/22.jpg)
Company
LOGO
Facilitating organization development or reengineering
Facilitating organization development or reengineering
![Page 23: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/23.jpg)
Organization Development/Reengineering
Organization Development/Reengineering
• Function as Process facilitator• Using various facilitator tools such as
– HPE: Performance – FishBone– 5 Why– Flow Chart– Run Chart
• Needed for fundamental change due to outdated organization system (;policies, roles and responsibilities etc)
![Page 24: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/24.jpg)
What are we doing now?What are we doing now?• Renovation – mental rehearsal –
Nesan/Laurence• Store clearance – Nesan/Laurence• Price Change - Laurence• Energy level of Cashier –
Guna/Zaidi/Laurence• Motivational level of employees• Collecting problems facing by
employees through customer service training- Trg Dept
![Page 25: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/25.jpg)
JMI: Our first client of ConsultancyJMI: Our first client of Consultancy• Conduct field study and consulting on JMI
from 15th Sept onward (45 days)• Informed Zaidi, the branch manager of JMI. Areas to look into:
– Redesigning jobs or work tasks– Improving information flow– Improving feedback to performer– Improving OJT (on job or off job training)– Using structure practice (OA2)– Improving tools and equipment– Using job or performance aids– Improving reward systems
![Page 26: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/26.jpg)
What can we do further?What can we do further?
• Facilitating the final project management by doing mental rehearsal for Hypermarket
• GAMES for Hypermarket• Examine the organization system of SUBANG• Doing organization studies of SKE and other
branches• Move into troubled branches to find root course
and solutions• Initial projects to rescue critical area of Mydin
![Page 27: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/27.jpg)
Things to rememberThings to remember
• Water and stone• Human psychology• Positive orientated• Ambience• Beware of people
![Page 28: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/28.jpg)
Company
LOGO
Building team based workforce to enhance productivity
Building team based workforce to enhance productivity
![Page 29: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/29.jpg)
Building team based workforceBuilding team based workforce
• Organize Group to become Team• Train team to be Self Directed Work
Team (SDWT) or Self Managed Team (SMT)
• The move will revolutionize the industrial practice of retail industry
• Implement in MNC Manufacturing such as AMD, Nestle and Komag in Malaysia
![Page 30: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/30.jpg)
What is SDWT?What is SDWT?
• Empower to make decisions• Know each other jobs• Supervisors act as facilitator• Accountable for work group• Facilitator, team leader and team
member
![Page 31: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/31.jpg)
Skills needed 1/2Skills needed 1/2
• Leadership• Communication• Interpersonal• Group problem Solving• Peer Coaching and feedback• Consensus decision making• Conflict management• Project management
![Page 32: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/32.jpg)
Skills Needed -2/ 2Skills Needed -2/ 2
• Team dynamics• Process Improvement
![Page 33: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/33.jpg)
Change of Perception of Team Members
Change of Perception of Team Members
• Accept change• Try new things• Take on more responsibilties• Held accountable• Take actions• Act in the best interest of team• Take risks• Be open minded
![Page 34: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/34.jpg)
Experiment on JMIExperiment on JMI
• Halid• 8 45 am• 15 people• Daily meeting and discussion• Rest 30 minutes in afternoon• Scram
![Page 35: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/35.jpg)
Agenda of MeetingsAgenda of Meetings
• Motivation sharing • Improvement projects• Group and individual appraisal• Problems and solutions sharing• Ways to increase sales and customer
base• Ways to upgrade customer service,
grooming housekeeping and mechanizing• Get to know each other activities• Training
![Page 36: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/36.jpg)
Company
LOGO
Cultivating world class customer care Cultivating world class customer care
![Page 37: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/37.jpg)
Customer Care DrivenCustomer Care Driven
• Customer Care• Complete JMI’s Training • Still no positive results. It proves my
hypothesis is right. It is the organizational system (80%) that contribute to the “indifferent” of customer service
![Page 38: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/38.jpg)
What are we doing now?What are we doing now?
• Completed customer care training at H=JMI within six week time
• Completed the manual writing (Farha)• Training at Malacca (5th-13th Sept)
![Page 39: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/39.jpg)
What can we do further?What can we do further?• Weekly focus – Floor Meeting, Daily
Briefing• Competition• Poster• Customer Survey form• Remember customer names• Field study on JMI Organization
System – Manpower, Roles and responsibilities, Leadership style etc….
![Page 40: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/40.jpg)
Operasi Akar 2Operasi Akar 2
• Operational excellency driven – Nesan
• 360 degree feedback for Leadership style
• Set up Ground Rules of Human Relationships
![Page 41: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/41.jpg)
Company
LOGO
Upgrading operational excellenceUpgrading operational excellence
![Page 42: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/42.jpg)
Operational Excellency DrivenOperational Excellency Driven
• Implement housekeeping and mechanizing display
![Page 43: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/43.jpg)
What do we do now?What do we do now?
• Training an audit SKE• Begin training at JMI
![Page 44: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/44.jpg)
Company
LOGO
Building, expanding and manage knowledge
Building, expanding and manage knowledge
![Page 45: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/45.jpg)
Knowledge ManagementKnowledge Management
• E Learning• Internet Strategy• Portal Information• Community of Expert• Best Practice/Lesson-Learned
Sharing• Enlarge learning channels
![Page 46: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/46.jpg)
E LearningE Learning• Build learning module online for managers
and executives to learn• Incorporating LMS into our recording system• Experimenting short and practical topic such
as:– 10 minutes learning on effective email
writing– 10 minutes learning on vendor negotiation– 10 minutes learning on English for
customer service
![Page 47: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/47.jpg)
Internet StrategyInternet Strategy
• Search information for competitive edge
• Teach internet search strategy• Formulate internet user policy to draw
boundaries of surfing and searching• Train buyers, HR, branch executive
etc.• Create directory search for relevant
departments
![Page 48: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/48.jpg)
Portal InformationPortal Information
• Put up useful information on training department
• Provide a online suggestion and feedback format
![Page 49: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/49.jpg)
Community of ExpertCommunity of Expert
• Gather expert for sharing knowledge• Collect list of skills, knowledge,
hobbies and achievement of every employees
• Have info exchange session• Do benchmarking tours
![Page 50: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/50.jpg)
Best Practice/Lesson-Learned Sharing
Best Practice/Lesson-Learned Sharing
Invite experts to share such as Victor and Halim
Facilitate the session to have tangible outcome
![Page 51: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/51.jpg)
Enlarge learning channelsEnlarge learning channels
Access to Public Library Access to Magazines Access to Internet Access to books (RM 300)
![Page 52: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/52.jpg)
What do we do now?What do we do now?
Facilitate Halim’s session Gather the list of skills from HR
personnel Doing some studies on LMS and e
module
![Page 53: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/53.jpg)
What can we do further?What can we do further?
• Have web presence at intranet (Oct)• Put up e Module online (Nov)
![Page 54: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/54.jpg)
Who do what?Who do what?
• List down our expertise• Take one strategy direction to
champion• Teach internet search to access info• Master learning skills• Master facilitation skills• Master training skills• Set up self manage team for ourselve• Team learning on workbook
![Page 55: Company LOGO Strategy Planning Erlet Shaqe. Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation](https://reader038.vdocuments.us/reader038/viewer/2022103121/56649c6f5503460f94921797/html5/thumbnails/55.jpg)
NextNext
• Have weekly meeting• Have weekly strategy discussion to
generate action plan• Have weekly training