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3rd October 2013at
Advanced Learning Centre
1
CommunicationA vital tool in any Manager’s Tool-kitA vital tool in any Manager’s Tool-kit
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InspirationInspiration
IT IS SIMPLY IMPOSSIBLE TO BECOME A GREAT
LEADER WITHOUT BEING A GREAT
COMMUNICATOR
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What’s there for today!!What’s there for today!!
We’ll share knowledge
We’ll have Fun
We’ll Play Roles
We’ll learn
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Communication – A vital toolCommunication – A vital tool
Building Trust
Personal rapport
Specific Idea
People Focus
Goal oriented
Lead people
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Key functions of a ManagerKey functions of a Manager
Planning
Organizing
Directing
Leading
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Communication – A bottle-neck processCommunication – A bottle-neck process
DESIRED RESULT CUSTOMER DELIGHT PROFIT GROWTH
EGO INFORMATION OVERLOAD TIMING PERCEPTION
LANGUAGE LACK OF TRUST CULTURAL DIFFERENCE
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Walk the TalkWalk the Talk
Dr Kalam has a very idealistic view on success and failure. He says that when failure occurs, a leader should humbly own it and acknowledge it. When Success comes, the leader should again have the humility to give credit to all the people who worked for it.
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Building TrustBuilding Trust
If people trust you they will listen to you. If they do not then no matter how great a communicator you are your message will go waste.
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Personal RapportPersonal Rapport
“People do not care how much you know until they know how much you care for them”
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Personal RapportPersonal Rapport
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ClarityClarity
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Role-PlayRole-Play
MORAL… USE COMMUNICATION
“To make the TEAM aware of GOAL”
“To Have PEOPLE-FOCUS”
“To focus on TIMING (Q2)”
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Thank You
Summary of LearningsSummary of Learnings
Communicating Goal to The Team
People-Focus
Importance of Time
Clarity
Personal Rapport
Trust
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Communication for LIFE…..Communication for LIFE…..