Download - COMMUNICATION
COMMUNICATION
WHAT TYPE OF COMMUNICATOR ARE YOU?
COMMUNICATION Only 10% of communication is the
words we say The other 90% consists of: tone of voice
and body language. Communication also involves listening. Barriers to communication may involve:
image and identity issues, unrealistic expectations, lack of trust, prejudice, gender stereotyping, experiences
TYPES OF COMMUNICATION PASSIVEInability or unwillingness to express thoughts or feelingsDon’t stand up for themselves or defend beliefs AGGRESSIVETry to get their way through bullying or intimidationDo not consider rights of othersAttack the other person, not the problem in arguments
TYPES OF COMMUNICATION CONT. PASSIVE-AGGRESSIVEAppear passive on the surface, but are really acting out of anger in a subtle, indirect, or behind-the-scenes way
ASSERTIVEExpressing thoughts or feelings clearly & directly without hurting othersDefend attitudes and beliefs, respect rights of others
EFFECTIVE COMMUNICATION SKILLS NECESSARY: SPEAKING,
LISTENING, AND BODY LANGUAGE MAKE SURE YOUR TONE AND BODY
LANGUAGE MATCH YOUR WORDS GOAL IS TO USE ASSERTIVE
COMMUNICATION USE “I” MESSAGES TO CONVEY YOUR
FEELINGS WITHOUT BLAMING OR NAME-CALLING