Decided sale dept.

Apply 5 C’s: 1. Character 2. Capacity 3. Capital 4. Collateral 5. Condition

assign

Geographically

Allocate TRO

TRO Assesses customer & collect Documents to send Comments feedback

assign

3rd party finally analyze customer assessment & Documents to returned EPGL, RM With suggest

feedback

Party receive the Vehicle & pay to the 1st Installment within 45 day’s

All TRO review the monthly target within 5th of each month. Contact over the phone/Physical to the party to pay the 1st installment within 45 days

Fist 15 day’s vehicle Reg: Purpose.

Within 30 day’s use the vehicle to his business.

TRO flow his target list & Contact over the phone/Physical to the party before 7 day’s due date of payment. Before of due date TRO Contact the party for monthly installments.

TRO receive Bank deposit slip & issue the ‘Money Receipt’ to Customer within 7 (seven) days from payment receipt also maintain both of ‘Collection Card’ (customer & TRO) receive each installment.

End of the day TRO must be send ‘Daily Collection Report/Bank deposit’ thought courier to EPGL assigned person daily basis.

Head of Recovery or assignee person receive the courier/ Bank deposit & pose to respected dept. or persona.

Customers will be deposit the installment amount in selected Bank & TRO must help to Customer for get the deposit slip in Bank.

Commercial Vehicle Installment Collection Process Flow chart

Traditionally Commercial vehicle sale procedure flow to HP sales Strategic but Methods of Installment Collections process use to Moderate HP Strategic & Action in Bangladesh.

TRO: Territorial Recovery Officer 01. Documenting the Credit Relation & Assesses Customer

Assessment02. Line of Installments collection by “TRO”

Latter of Action or Legal Notice

Don’t Pay Yes to pay

Default/ > 1.5 Installment

Supervisor /Team involvement & Monitoring

Don’t Pay

Default/ 1.5 >2 Installment

Demand of 1st Latter of Action for Seize the Vehicle

Default/ 2 > 3 Installment

Demand of remainder Latter

Default/ 3 > 4 Installment

Demand of 2nd Latter of time brier for Seize the Vehicle

Don’t Pay/Seize

Sue or Not Sue

Engage Managerial Negotiation and Judgment in Default

Legal Notice / Legal Procedures

Miss Payment!

3rd Party Do this All Jobs

Yes to pay

Yes to pay

Yes to pay

Yes to pay

Don’t Pay

Don’t Pay

Commercial Vehicle Installment Collection Process Flow chart

03. Latter for future Legal Action