Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Incident Command System (ICS) in the Private Sector
Erica Agiewich
Director, Enterprise Resilience Solutions
March 30, 2014
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Agenda
• Incident Command System (ICS) Overview
• Case Studies
• Global Trends
• Corporate Case Study
• Conclusions
2
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
3
What is the Incident Command System (ICS)?
•A standardized, all‐hazard incident management concept and framework
•ICS enables responders from multiple organizations to quickly form a united response team
•Allows the response team to operate under a common set of incident objectives and planning horizons
•Improves resource usage efficiencies
ICS provides a shared language, process and
chain of command across all public and private response participants
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
ICS History
• In 1970, a severe wildfire season in California highlighted communication and coordination problems among multiple responding agencies
• U.S. Congress mandated a system that would improve interagency communication and coordination
• The result was Incident Command System (ICS)
• Voluntary ICS adoption spread nationally and internationally
• Selective implementation by industry and incident type
4
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
ICS History
• On March 1, 2004, the U.S. Secretary of Homeland Security issued the National Incident Management System (NIMS) to:
Provide a comprehensive national approach to incident management, applicable to all organizations.
Establish standard incident management processes, protocols and procedures so that all responders can work together more effectively.
ICS is mandatory for publicly‐funded agencies in the US (e.g., fire, police, coast guard).
5
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
What Can ICS Be Used For?
•Industrial accidents
•Spills and releases
•Natural calamities
•Human‐caused disasters
• Incidents
• Major catastrophes
• Planned events
• Exercises
6
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
When Has ICS Been Used?
• Hurricane Andrew, 1992
• Oklahoma City, 1995
• September 11, 2011
• Hurricane Katrina, 2005
• Gulf Oil Spill, 2010
7
• Hurricane Irene, 2011
• Super Storm Sandy, 2012
• Arizona Wildfires, 2013
• LAX Shooting, 2013
• Asiana Airlines, 2013
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Asiana Airlines 2013
8
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
ICS at SFO Airport
9
July 611:27 am crash at
landing
July 611:30 am emergency slides deploy
July 62:04 pm Fire Dept press briefing
July 63:00 pm
NTSB press briefing
July 64:18 pm 2 fatalities confirmed
July 67:47 pm All
passengers & crew accounted for
ICS Response
•Table top exercise 3 months prior to event
•Evolving Incident Command
Fire department led initial response – focus on lifesaving
NTSB – focus on investigation
July 78:02 am Flight blackbox transported to DC for
NTSB analysis
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
2010 Gulf Oil Spill
10
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
ICS in the Gulf
11
April 20 Deepwater Horizon rig explosion. 11 rig workers killed
April 22Rig sinks
and oil slick forms
April 25 Well’s blowout
preventer fails
May 2BP begins well relief
July 15BP says it
stopped the leaking
July 27BP CEO
steps down
Sept 19Coast Guard confirms “well kill” operations
successful
ICS Response
•US Coast Guard’s Admiral Thad Allen served as Incident Commander
•Used to manage almost 40,000 response personnel, coordinate among dozens of agencies and companies, and threats to the wildlife
•National, regional and local level response efforts
•24/7 documentation and data management effort
SeptRegional ICPs consolidated into GC‐IMT
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Trends in ICS Adoption
12
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Benefits to the Private Sector
13
Unified Command
Interoperability
Communication
Coordination
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Private Sector Adoption
• ICS remains voluntary in the private sector
Nuclear power companies & hazardous material exceptions
• Accelerated by Presidential Policy Directives in 2008 and 2011
Encourage partnershipsbetween critical infrastructure and government agencies
• More stringent European regulations on emergency preparedness in 2013
14
Appropriate Verticals:
• Any organization interacting with public sector in a major incident (mass casualty, fires, accidents)
• Companies at risk of major natural disasters (earthquakes, tornados)
• Critical infrastructure (power, water, communications)
• Transportation
• Higher education
Executive Team
Corporate Emergency / Crisis Management
Team
Country Regional Emergency / Crisis Management Team
Site or Unit Specific Local Emergency Response Team
• Manages global / executive incidents• Monitors lower level situations• Escalated workflow approvals
• Manages corporate / regional incidents• Monitors lower level situations• Key workflow approvals
• Manages regional incidents• Supports lower level situations via ICS• Coordinates with public authorities
• Site level tactical crisis response• Informs regional support teams
Corporate Deployment Considerations
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Corporate Deployment Considerations
16
• Change management of implementation is critical
Starting a new crisis management program using ICS
Migrating from existing program to ICS
• Adapting to / learning the government language – requires training
• Following ICS chain of command
Not always the most senior person in charge
• Ensuring sufficient subject matter experts in a major event
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
ICS Optimization
17
• Private sector is adopting ICS in order to interoperate in an incident
• Good crisis management is a competitive advantage
• Private sector has driven ICS automation
Real‐time incident status and details
Faster and broader communication capability
Dynamic visual organization charts
Audit trail of active and historical operational periods
ICS form generation, data auto population, workflow approvals, distribution and storage
Single source of truth for data management and retention
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Why Embed ICS?
Respond faster … Respond Smarter
Because now the world is watching
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Corporate Case Study
19
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Corporate Case Study
20
• New oil & gas producer
• Global operations with new operations coming online in Europe, Middle East and Asia
• Corporate crisis management program based on ICS
• 2nd/ 3rd lines execute ICS forms and processes
• Program deployment
ICS theory in a classroom training
Hands on ICS system training
Joint exercises with public authorities
One language
One process
One system
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Conclusions
21
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Global ICS Adoption
• ICS usage is expanding
• Public and private sectors
• Nationally and internationally
• Defacto mandatory for multi‐organization responses
22
• ICS is a proven framework
• Flexible for different organizations
• Scalable for different incident types
• Continued improvement through optimization and automation
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Global Enterprise Resiliency Trends
• Expanding regulatory framework domestically and internationally driving preparedness in general and ICS specifically
• Business imperative to implement resilience programs as companies and supply chains become more global and complex
• Increased focus on proactive risk awareness and analysis rather than reactive posture (big data, HW and SW sensors, system integration)
• Evolving and pervasive social media
• Crisis management is no longer optional
• Speed of reporting and scrutiny means less room for failure
"We're sorry for the massive disruption it's caused to their lives…There's no one who wants this thing over more than I do, I'd like my life back.” Tony Hayward, former CEO of BP in 2010
Copyright IntraPoint © 1999‐2013 INTRAPOINT PROPRIETARY AND CONFIDENTIAL
The Global Leader in Enterprise Resilience
Thank you
Erica [email protected]
408‐394‐8842