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Collaboration Best Practices
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Derwyn Harris @Derwyn Co-‐founder and Product Manager at Jama So;ware I am NOT a scrum master nor have I been cerCfied on anything I have been on many Agile teams some good, some bad I have been a developer, BA, Project Manager, Product Manager, consultant, and trainer I have also been in sales, services, support I have worked for, met with, or consulted for over 100 companies I learn something new every day
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What is the What • Communication gaps • General confusion • Missed deadlines • Missed expectations • Redundant conversations • Rework • Duplicate work • Meetings to “get aligned”
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Organization
Collaboration Process
Teams
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Sociocracy
soh-see-ok-ruh-see
sōs(h)ēˈäkrəsē
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“Sociocracy is a system of governance, using consent-based decision making among equivalent individuals and an organizational structure based on cybernetic principles.”
wikipedia
“Sociocracy is an elegant operating system for organizations. It establishes a dynamic leadership structure that engages the energy and creativity of all members of the organization.”
Sociocracy.info
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Circles
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Double Linking
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Hierarchy
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Communication
Collaborative, Empowered, Informed Rigid, Inefficient, Disconnected
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The Agile Manifesto
Individuals and interactions over process and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
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Agile Manifesto
◦ Interactions◦ Collaborative◦ Adaptive◦ People◦ Feedback loops
Agile Methodologies
o Sprintso Standupso Backlogso Velocityo Kanban
VS
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Strategy
Release
Iteration
Daily
Process
OR
Collaboration
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Lean Development
1. Eliminate waste2. Amplify Learning3. Decide as late as possible4. Deliver as fast as possible5. Empower the team6. Build Integrity In7. See the whole
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The Scrum Circle• Process Facilitator (P)• Dev/QA (P)• Product Owner (P)• SME (P)• Stakeholder (C)• Manager (C)
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How do you collaborate at work
“…the realiza+on that agility is in fact a business virtue is changing the role of internal communica+ons” -‐ Joe Whited (Sprint Business) h5ps://futureofwork.sprint.com/featured/three-‐things-‐changing-‐way-‐talk-‐work
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Human Nature
“Language is originally and essen+ally nothing but a system of signs or symbols, which denote real occurrences, or their echo in the human soul.” -‐ Carl Jung, Psychology of the Unconscious
“Human behavior flows from three main sources: desire, emo+on, and knowledge.” -‐ Plato
InterpretaGon
Words
Thought
Memory
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Group Think• Introverts & Extroverts• Diversity• Association• Starting point• Language• Brainstorming & Reflection
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|. || | |.|
|||..||?
Telephone
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CollaboraGon as a concept hasn’t matured or evolved
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Customer
Sales
Marketing
Services
Exec
Product Team
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Product Team
Marketing
Sales
Executives
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Start SimpleAnalysis
– Evaluate who is in meetings and how many– How do conversations/decisions get made?– Do you have cadence or flow?– Knowledge transfer
Get Started– Define circles (may already exist)– Give circles control– De-emphasize titles– Measure & reward– Be Authentic
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Benefits• Innovation• Quality• Accuracy• Alignment• Joy & Happiness
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References• Sociocracy
– http://www.sociocracy.info/• Agile
– http://en.wikipedia.org/wiki/Agile_software_development– http://en.wikipedia.org/wiki/The_Chicken_and_the_Pig
• Lean– http://en.wikipedia.org/wiki/Lean_manufacturing– http://en.wikipedia.org/wiki/Lean_software_development
• Collaboration– Group Genius by Keith Sawyer
• http://amzn.com/B0095XK76A– Quiet: The power of introverts in a world that can’t stop
talking by Susan Cain• http://amzn.com/B004J4WNL2