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CN – Brampton International Terminal‘Best Practice’ SeminarToronto, February 9, 2006
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BACKGROUND
Look back to 2 years ago!• Chaos, Bottlenecks, DelaysToday: • Carters embrace NEW
appointment system –
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• Dwell time has been reduced. Fluidity has been increased!
_________ • We have effectively moved
towards a process driven system that works
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What is today’s value proposition?
• For the International Freight Forwarder
• For the Railroad
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• Are we to deliver a QUALITY product or are we to be price driven?
• CN too was caught in a fixed price environment – limiting growth due to non existent profitability
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Today__________________
Quality and efficiencies can only be achieved through
better planning
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At point of receiving
Knowing the constraints at the point of receiving will determine the period of advice required for appointments/reservations
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Origin Pre-Alerts• Planning process must start with origin pre-alert to approximate ETA at BIT and commence file processing
• Frequently monitor vessel ETA – especially for Halifax (30 hrs R/R transit) and Montreal (8 hrs R/R transit)
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Carrier Advice of ArrivalRemember short transit times fromHalifax and Montreal:• Customs Clearance mustcommence immediately uponship’s arrival
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Tracing Processes• Use Port (not carrier) website to
confirm Container grounding at the ports:
• R/R’s do NOT know when Containers will be available at the port facility
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• Then commence tracing process through CN
• Trace through CN website repeatedly to verify ‘Gone to Rail’ status and estimated ETA at BIT
• Use CN’s ‘Quick Trace Option’ to verify ‘arrived’ and ‘deramped’ times
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Remember:
• ‘Arrive Times’ are estimates
• ‘Deramp Times’ are final and start the clock running
• Base your pick-up on ‘Deramp Advice’
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BIT Extraction Activity
• On receipt of initial ETA (Arrive Time) confirm tentative delivery with customer and make p/u reservation with CN (or carter)
• Reconfirm ‘deramp time’ prior to pick-up
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Remember:
The pick-up reservation can be changed if it was done initially with ‘Arrive Time’ estimates provided by CN
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Customer Education
• Customer education is critical to avoid later disputes on storage and other extra fees
• If the new system is unworkable for your customer – then extra costs must be budgeted
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Such budgets can include:
• Options such as movement to MISC at a reduced storage costs
• Usage of external yards• Other, customer driven alternatives
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Conclusion
• Market MUST accept reality that long (and free) storage is not compatible with today’s fluidity requirements to meet ever increasing volumes
• We must understand limitations of facilities available
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Thank You• Coffee Break• Question and Answers thereafter
Steve Valentine, President Cargo Alliance