Cloud servicesKees NeggersKees Neggers
OpportunitiesOpportunities
h h h d & hDutch higher education & research organizationsinterested in using cloud services:
feature richshort development cycles
familiar to their users
cost reductioncost reduction
SURFnet - We make innovation work1
Vendors - offerVendors - offer
-approach Dutch higher education & research (2008)
-Special offers- ‘free’ educational versions of their
online collaboration platforms: online collaboration platforms: Google Apps & Microsoft Live@edu
-However- Unclear specifications- vendors target institutes individually
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Google AppsGoogle Apps
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Microsoft Live@eduMicrosoft Live@edu
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ResponsRespons- Higher education & research organization join
f h dforces: SURF negotiates with vendors1 voice
- Goal: clear understanding on organizational and technical aspectsaspects
equal conditions for all160 member organizations160 member organizations1 million users
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Economy of scaleEconomy of scale
Cloud Cloud vendorvendor
UniversityUniversity
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20K users
Economy of scaleEconomy of scale
Cloud Cloud
SURFSURF
vendorvendor
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1M users
Economy of scaleEconomy of scale
AllAll Cloud Cloud NREN’sNREN’s vendorvendor
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Benefits for vendorsBenefits for vendors- One-stop-shop
d ll h1 gateway to 160 organizations and 1 million tech savvy users
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Functional aspectsFunctional aspects- End-users
favor generic collaboration servicesinstead of course specific online learning systems- E-mail- Document sharing- Presence & Instant messagingPresence & Instant messaging- Webconferencing (videoconferencing and
whiteboarding)
- Both Google and Microsoft offer a compelling set of services
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Functional aspectsFunctional aspects
- System managers
- Need customization: look-and-feel of University
- Access to log filesAccess to log files
- Access to support specialists from vendor
- Not all IT departments are eager d h l dto adopt the cloud
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Non-exclusiveNon-exclusive- Higher education and research need to be able to
l d f l l duse cloud services from multiple vendors
benefit from the diversity of the cloudmix and match
- Interoperability?Interoperability?- web based- rich client applications
multiple operating systems- multiple operating systems- multiple (mobile) devices
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Idendity managementIdendity management- Cloud vendors suggest:
“ k f ”“We take care of your user accounts”
- Higher education and research organizations need to stay in control of their identity management:
For each userFor each user1 user account stored and managed at the home organizationto log in to all internal and external servicesto log in to all internal and external services
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SURFfederatieSURFfederatie
b d l d- Connect SURFnet member organizations and cloud vendors to federated authentication system
SURFfederatie
authentication hubauthentication hubprotocol translation
Each organization has to maintain only- Each organization has to maintain only1 connection
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SURFfederatieSURFfederatie
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SURFfederatieSURFfederatie- Connecting Google:
2 k2 weeks
- Connecting Microsoft:2 years(technical issues)
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Privacy and legal aspectsPrivacy and legal aspects
- Storage of data?l l lLocation – legal implications
- outside of own country- inside European Union- inside United States
- Who has access to data?Who has access to data?data mining?
Data portability- Data portabilityImporting and exporting data migrating to different vendor
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Privacy and legal aspectsPrivacy and legal aspects
- Google data storagel ” h h ld”unclear statement: ”somewhere in the world”
Showstopper for a number of Dutch Universities
- Microsoft data storageregion specificfor Europe: for Europe: Dublin (primary) & Amsterdam (secondary)
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License agreementLicense agreement- Central license agreement for all member
h h dorganizations through SURFdiensten
- Googletook time to establish (1,5 years)no previous experience in dealing with a license through a NRENthrough a NREN
- Microsofthistory of centralized license managementhistory of centralized license management
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PilotsPilots- Start small, scale fast
- Google pilot at Open University- Microsoft Live@edu pilot at University of Tilburg
- Other member organizations benefit from pilot results and experiencepilot results and experience
Share experiences in cloud services community
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Current statusCurrent statusGoogle-5 member organizations use Google
Microsoft-Deploys new production release of Live@edu:compatible with federated authentication (SURFfederatie)October – USA October USA November – Europe
University of Tilburg: live in 2010-University of Tilburg: live in 2010Three other Universities: live in early 2011Number of other Universities are planning the adoption of Live@edu
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Current statusCurrent statusGoogle-Focus on end-users (bottom-up approach)Find it harder to deal with institutions (enterprise ICT)-Unclear data storage policy – is affecting adoption-Fast implementation of new technologies - web centric
MicrosoftMicrosoft-Focus on enterprise (top down approach)-Legacy: cloud services vs local services (Microsoft Office on the desktop)(Microsoft Office on the desktop)
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Other vendorsOther vendors
SURFnet is currently negotiating with:
- Cisco (WebEx webconferencing)o ( b b o g)- IBM (LotusLive)- Adobe- Blackboard- Blackboard
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Collaboration InfrastructureE bli D i S iEnabling Dynamic Services
- Next step in App 1 App 1
connecting and integrating internal IT systems
App 1 App 1
storage computingresources
a yand external cloud services App 1App 1
devices &apps devices &instruments
teams
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Collaboration InfrastructureE bli D i S iEnabling Dynamic Services
- 1 user accountApp 1 App 1
Single sign-on
- Centralized team
App 1 App 1
storage computingresources
a d amanagement
- Data sharing App 1App 1
devices &- Data sharing between online applications, devices
d i t t
apps devices &instruments
and instrumentsteams
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Next stepsNext steps- Working together on e-Infrastructure
Collaboration between e-Infrastructure users and providers
Agreements with vendorsPolicies, standards and interoperabilityPolicies, standards and interoperability
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