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Gain exclusiveaccess to additionalservices with businessand technical teams
Maximiseyour investment witha strategic long-termpartnership with youevery step of the way
Benefit from greater ROIswhile engaging with a partnerwho understands your business
Ensure peace ofmind when expandingoperations and adaptingto evolving market factors
Customer FIRST is an ongoing relationshipThe difference between a vendor and a partner is Customer FIRST.
5
Focus on optimizingproduction insteadof troubleshootingsoftware concerns
Gain directaccess to expert-level
engineers with extensiveexperience supporting
SCADA
Global customersupport team,
with core SCADAcompetencies
Diverse applicationexpertise with exposure
to complexindustry-specific IT
environments
24x7 global access to technical expertsMinimize your costly downtime
4
Receive regularsoftware updates acrossall connected devices
Benefit from value-rich annualsoftware releases, plus rolling monthlypatches and updates
Mitigate risk ensuringyou are protected againstany identified securityvulnerabilities
Maximize your SCADA investmentStay up to date with regular updates, new features & enhancements.
3
Support & advice at your fingertipsEnsuring that help is at hand, wherever and however you need it.
Comprehensive knowledgebaseto post and review articles ontopical and industry challenges
Global telephonesupport coverage withexperienced engineers
E-ticketing of issues &case management
Support through social mediaforums, online chats andself-paced e-learningmodules andwebinar modules
Mobile app for convenientaccess to knowledgebase& case management
2
Comprehensiveservice coverage foryour SCADA software
Protection for youroperations, throughoutyour plant's lifecycle
Gain assistancewhen incidents happen,to help minimize downtime
Ensure peace of mind,knowing help and support isalways on hand if you need it
Customer FIRST is your Citect SCADA insurance policy1The assurance you need throughout your production lifecycle.
CustomerReasons You NeedFIRST for CitectTM SCADA
Top 5 SCADACitect
