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Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1
Cisco Support Community Expert Series Webcast: Licensing Architecture: Cisco Unified Communications Manager Version 9.0
Amit Singh Customer Support Engineer
October 9, 2012
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
• Today’s featured expert is Cisco Support Engineer Expert
• Ask him questions now about CUCM 9.0 Licensing Architecture
Amit Singh
2
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Today’s presentation will include audience polling questions
We encourage you to participate!
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If you would like a copy of the presentation slides, click the PDF link in the chat box on the right or go to
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application
Or, https://supportforums.cisco.com/docs/DOC-27237
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Everyone who joins today’s webcast will receive:
125 Cisco Preferred Access Points!
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a) I don't know
b) Yes, I am aware of it.
c) I have heard about it and would like to know more
Are you aware of the Licensing changes in CUCM 9.0 ?
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Cisco Confidential 7 © 2011 Cisco and/or its affiliates. All rights reserved.
Use the Q&A panel to submit your questions. Experts will start responding those
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Amit Singh
October 9, 2012
Customer Support engineer
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Evolution of unified communications licensing up to 9.x License Types and what suits specific business
requirements
User Count Tool
Enterprise License Manager
Manual versus electronic license fulfillment
Troubleshooting Common Scenarios and live demo
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
CUCM 3.x, 4.x
Paper Licenses
CUCM 5.x,6.x,7.x,8.x
Device License Units (DLU)
CUCM 9.x and Onwards
Enterprise License Manager
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Swift ELM
UCM Pub
UCM Sub
UCXN
Cluster1
Customer Network
ELM tracks the license usage for each product;
evaluates the license status for the enterprise
electronic license request
UCM Pub
UCM Sub
Cluster2
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
• Evolution of unified communications licensing up to 9.x • License Types and what suits specific business
requirements
• User Count Tool
• Enterprise License Manager
• Manual versus electronic license fulfillment
• Troubleshooting and live demo
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License Types Cisco User Connect Licensing: As a user-based license for individual Cisco Unified Communications products, it includes a soft client, applications server software, licensing, and basic unified communications applications. Depending on your needs and device of choice, User Connect Licensing is available in Essential, Basic, Enhanced, and Enhanced Plus versions. Cisco Unified Workspace Licensing: Cisco Unified Workspace Licensing allows organizations to access a wide range of Cisco Collaboration applications and services in a cost-effective, simple package. It includes soft clients, applications server software, and licensing on a per-user basis. Depending on your needs and device of choice, Cisco Unified Workspace Licensing is available in Professional Edition and Standard Edition.
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Essential UCL
1 User Profile 1 Device: Essential IP Voice or Analog devices
Basic UCL 1 User Profile 1 Device Basic IP Voice IM & Presence (CUP)
Enhanced UCL 1 User Profile 1 Device: Enhanced IP Voice/Video IM & Presence (CUP) Jabber Desktop (CTI only)
Advanced UCL
1 Profile 2 Devices: Advance. IP Voice/Video IM & Presence (CUP) Jabber Desktop UC Client
CUWL Standard 1 User profile 2 Devices: Advanced IP Voice/Video IM & Presence (CUP or Webex) Jabber Desktop UC Client
CUWL Premium 1 User profile 4 Devices: Adv. IP Voice/Video IM & Presence (CUP or Webex) Jabber Desktop UC Client Mobile UC/IMS
CUWL Professional
1 User profile 10 Devices: Advanced IP Voice/Video IM & Presence (CUP or Webex) Jabber Desktop UC Client Mobile UC/IMS
Optional Messaging Add-On (Unity Connection)
Messaging Included with
CUWL
Messaging Included with
CUWL
Messaging Included with
CUWL
Optional Telepresence Room Add-On
User Licenses
Value Added Feature Licenses
Commercial License Offerings Example
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• Evolution of unified communications licensing up to 9.x • License Types and what suits specific business
requirements
• User Count Tool
• Enterprise License Manager
• Manual versus electronic license fulfillment
• Troubleshooting and live demo
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Generate Report
Select the License Count Mode
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User Connect License
Cisco Unified Workspace License
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
• Evolution of unified communications licensing up to 9.x • License Types and what suits specific business
requirements
• User Count Tool
• Enterprise License Manager
• Manual versus electronic license fulfillment
• Troubleshooting and live demo
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ELM can be: • Co-res with a UC product, or • Run as a separate server in the
enterprise
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60 Day Grace Period
CUCM Synced with Enterprise License Manager
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a) Yes, I am planning
b) No, don’t have any future plans
c) I am researching on it
Are you planning to Migrate to CUCM 9.0 ?
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
• Evolution of unified communications licensing up to 9.x • License Types and what suits specific business
requirements
• User Count Tool
• Enterprise License Manager
• Manual versus electronic license fulfillment
• Troubleshooting and live demo
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Back Office
Internet
Customer Cisco
SWIFT FNO
License Manager
Manual License Fulfillment – licenses are manually obtained from the Cisco back office and entered into the license manager
Electronic License Fulfillment – licenses are automatically downloaded from the Cisco back office into the license manager.
Online license delivery
Cisco licensing portal access
Product A
Product B
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Manual License Fulfillment – licenses are manually obtained from the Cisco back office and entered into the license manager
Electronic License Fulfillment – licenses are automatically downloaded from the Cisco back office into the license manager.
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Manual Fulfillment
• License for Pre 9.x CUCM Upgrade • License for 9.x Fresh Install
We need to generate the “License Migration request” for a “Pre 9.x CUCM upgrade” and use it to generate required licenses from the Cisco Licensing Website We need to generate a “License request” for a “CUCM 9.x fresh Install” and use it along with a PAK to Generate License from Cisco Licensing Website
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Manual Fulfillment
• License for Pre 9.x CUCM Upgrade • License for 9.x Fresh Install
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Customer
SWIFT
ELM 100 unused DLLs converted to 50 Silver licenses After upgrade: • 200 Silver 9.0 • 100 Gold 9.0
UCM 1 • 150 Silver • 100 Gold • 100 Unused DLUs
9. Upload “License Migration Request” from ELM
8. “License Migration Request” containing upgrade licenses/counts & old host IDs
10. License file
11. Install license file
7. Use pre-9.0 upgrade utility to view & modify licenses to upgrade which includes currently used licenses and recommended licenses for unused DLUs
UCM 2
6. Required Licenses, unused DLUs, & old host ID
Pre-9.0 upgrades only supported via manual fulfillment
PUT or Ordering
Tool 4. 9.0 media
1. install any unfulfilled PAKs 2. (optional) Use new UCT to
determine 9.0 licenses needed and DLU conversion
3. Order no-cost 9.0 media
5. Upgrade cluster
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You will receive a .zip file, containing the .bin license file Ex. 03c07f885cbb145aacde9bf039d7ca2f_20120920012102415.zip contains 03c07f885cbb145aacde9bf039d7ca2f_20120920012102415.bin
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Manual Fulfillment
• License for Pre 9.x CUCM Upgrade • License for 9.x Fresh Install
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As there are no Pre-9.x DLU’s to migrate, we need to use PAK’s along with License Request
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Manual License Fulfillment – licenses are manually obtained from the Cisco back office and entered into the license manager
Electronic License Fulfillment – licenses are automatically downloaded from the Cisco back office into the license manager.
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Electronic PAK Provisioning can be disabled easily
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Pre 9.x DLU’s already being used or new Licenses installed after the Upgrade, before Switch version
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If we tried to add a product instance, which is already added to another ELM Server
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If we try to install a license, generated using the PAK and “Quickstart” tab on Product License registration page
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a) Have additional questions
b) I understand the CUCM 9.0 licensing now
c) I can deploy CUCM 9.0 Licensing now
Did the training helped you to understand the Enterprise License Manager ?
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Cisco Confidential 50 © 2011 Cisco and/or its affiliates. All rights reserved.
Use the Q&A panel to submit your questions. Experts will start responding those
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• Unified Communications Applications – You can ask your questions here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application
• Other Reference: • Cisco Unified Communications 9.0 Licensing
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.html
• Cisco Unified Communications Licensing :
http://www.cisco.com/en/US/products/ps9156/index.html
• Cisco Unified Communications Manager 9.0 Data Sheet :
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps12515/data_sheet_c78-710875.html
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Expert responding some of your questions verbally. Use the Q&A panel to continue asking your questions
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a) Cisco CallManager can be set up to control Cisco IP Phones that have been featured on NCIS.
b) Cisco CallManager had its debut the same year NCIS premiered.
c) Cisco supplies CallManager and IP phones to NBC which host NCIS.
What do Cisco Unified Call Manager and the Television show NCIS have in common?
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Those who fill out the Evaluation Survey will enter a raffle to win:
$50 Amazon Gift Card
To complete the evaluation, please click on link provided in the chat or in the pop-up once the event is closed.
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If you have additional questions, you can ask them to Amit. He will be answering from day October 9th to October 19th https://supportforums.cisco.com/community/netpro/expert-corner#view=ask-the-experts You can watch the video or read the Q&A 5 business days after the event at https://supportforums.cisco.com/community/netpro/ask-the-expert/webcasts
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Russian
Thursday November 1, at
12:00 p.m. Moscow 10:00 a.m. Brussels
Join Cisco Expert:
Anton Tugai
During the live event, Cisco subject matter expert Anton Tugai will talk about the architecture of the Cisco Nexus 5000 and 2000 platforms as well as the Cisco NX-OS operating system. Tugai will highlight how the Cisco Nexus 5000 contributes to the network. He will also provide an overview of the following features specific to Cisco Nexus: Fabric Extender (FEX), Virtual Port Channel (VPC), Config sync, Cisco Fabric Path, and others.
Register at
http://tools.cisco.com/gems/cust/customerSite.do?METHOD=E&LANGUAGE_ID=R&PRIORITY_CODE=4&SEMINAR_CODE=S17224
Topic: Cisco Nexus 5000 and 2000: Architecture and Features Overview
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Topic: Troubleshooting High CPU and other issues in the Cisco Catalyst 4500 Series Switches
Join Cisco Experts: Nikolay Karpyshev and Ivan Shirshin Learn and ask questions about how to troubleshoot issues like High CPU on Cisco Catalyst 4500 Series Switches.
Ends October 19
Join the discussion for these Ask The Expert Events at: https://supportforums.cisco.com/community/netpro/expert-corner#view=ask-the-experts
Topic: Cisco Prime Network Analysis Module (NAM)
Join Cisco Experts: Damien Lim Learn and ask questions about how to configure and troubleshoot the new Cisco Prime Network Analysis Module
Ends October 19
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a) Cisco CallManager can be set up to control Cisco IP Phones that have been featured on NCIS. Cisco IP phones were featured on an episode of NCIS and those IP Phones can be managed using Communications Manager.
b) Cisco CallManager had its debut the same year NCIS premiered. NCIS premiered in 2003. CallManager dates back to 1997, prior to it becoming a Cisco product. CallManager had its debut as a Cisco offering in the year 2000.
c) Cisco supplies CallManager and IP phones to NBC which host NCIS. Cisco did supply equipment to enable voice, video and data traffic for the Olympics, including CallManager, This provided NBC with the infrastructure to cover the recent London Olympic Games 2012, but NBC is not the network that host NCIS. That is actually CBS.
What do Cisco Unified Call Manager and the Television show NCIS have in common?
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Thank You for Your Time
Please Take a Moment to Complete the Evaluation
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Thank you.