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Presented by ZOOM International
ZOOM CallREC®
SPANless recording
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Multimedia recording and quality management solution
Presented by ZOOM International
• About ZOOM
• How does it work?
• SPANless benefits
• SPANless disadvantages
• ZOOM solution specifics
• Summary
Content
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Multimedia recording and quality management solution
Presented by ZOOM International
• Founded in Prague, Czech Republic in 1999
• Global reach and presence
– Regional offices in USA, Russia, UAE
• Exclusively focused on solutions for Unified Communications
• ZOOM International has been a Cisco Technology Developer Partner since 2005
• Over 250 Cisco UC customers in 34 countries
About ZOOM International
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Multimedia recording and quality management solution
Presented by ZOOM International
• ZOOM has 100% indirect sales strategy
• It is easy to become a ZOOM partner
• ZOOM strength is in pre-sales support and professional remote implementations
• ZOOM has extensive knowledge of Cisco UC/UCC environments and speaks the Cisco language
• With ZOOM you can delivery quality project today!
About ZOOM International
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Multimedia recording and quality management solution
Presented by ZOOM International
• CallREC supports all Cisco PBXs and all versions
– Using JTAPI, SIP or SCCP and SPANless recording methods
• CallREC supports integration with UCCE and UCCX
• CallREC is pure SW solution with easy installation
• CallREC is offered in versions for SMB, Enterprise and contact centres
• CallREC provides rich features for both plain UC evidence recording and call centres as well
About ZOOM CallREC®
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Multimedia recording and quality management solution
Presented by ZOOM International
SPANless Recording
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Multimedia recording and quality management solution
Presented by ZOOM International
• SPANless recording method uses Silent monitoring
and recording interface of CUCM
• SPANless is supported by CUCM 6.0 and higher
• SPANless requires 3rd generation phones
– 7906G, 7911G, 7921G with Aug 2008 maintenance update, 7925G, 7931G, 7941G, 7941G-GE, 7942G, 7945G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975G, and IP Communicator 7.0(1) (and later).
SPANless recording prerequisites
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Multimedia recording and quality management solution
Presented by ZOOM International
• Two recording modes are available with CUCM interface:• Automatic recording: Records all calls on line appearance.
Invoked by CUCM.• Selective recording: Allows user to record ad-hoc. Also allows
recording server to record based on business rules and events.
• ZOOM still provides its unique Pre-recording feature
SPANless – how doest it work
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Multimedia recording and quality management solution
Presented by ZOOM International
SPANless – how doest it work
• A customer calls in. • The call is routed to an Agent
who answers the call. • Cisco Unified Communications
Manager automatically sends two call setup messages to the Agent device.– 1st call is Agent stream– 2nd call is Customer
stream • Communications Manager
INVITES Recorder to both calls via SIP Trunk.
• Recorder accepts both calls and receives RTP streams from Agent device.
Customer
2 answer1 dial
Agent
Customer Agent
CUCM
Recorder
3 setup
4 setup
5 invite
6 invite
Source: Cisco Systems
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Multimedia recording and quality management solution
Presented by ZOOM International
from SPAN dependent recording...
PSTN/WAN
CCM Cluster
CallREC
Server #2
CallREC
Server #3
UCC
Enterprise
CallREC
Server #1a
CallREC
Server #1b
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Multimedia recording and quality management solution
Presented by ZOOM International
... to unified recording solution
WAN
CCM Cluster
ZOOM CallREC
Cisco JTAPI
Voice Stream
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Multimedia recording and quality management solution
Presented by ZOOM International
• Free resources for network monitoring
• Some network architectures cannot be realized with
SPAN port
• Easier administration – no configuration of SPAN ports
necessary (OPEX)
– What if you want to move some department?
– Internal calls recording = RSPAN, VLAN split to meet SPAN capacity
• Higher reliability – system resources are better utilized
• Reduced CAPEX – need for fewer elements at the
branches
SPANless benefits
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Multimedia recording and quality management solution
Presented by ZOOM International
• 100% reliability of call recording, storage and playback
• Better control over branch locations
• Security: Both authenticated and encrypted mode can
never be recorded.
– Cisco plan support for CUCM 8.x
• Geo redundancy available with high bandwidth
utilization
• Built-in support of recording notification tones
SPANless benefits
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Multimedia recording and quality management solution
Presented by ZOOM International
Geo-redundancy with SPANless
WAN
CCM Cluster
CallREC Server #1
CallREC
Server #2
!
CallREC
Server #3
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Multimedia recording and quality management solution
Presented by ZOOM International
• Higher network traffic
• For PSTN recording only GW span works as simple trunk recording
• TAP switches are able to handle high traffic in large architectures with
centralized GW.
• 3rd generation phones only
• New devices 69xx, 89xx, 99xx. 69xx are not supported with
SPANless
• No active-active redundancy
• Interruption in recording if failure happens during the call
• If WAN capacity is limited, redundant recorder can be refused (network
intelligence)
SPANless disadvantages
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Multimedia recording and quality management solution
Presented by ZOOM International
• ZOOM CallREC ® supports all advantages of CUCM
recording interface:
• Geo-redundancy
• Load balancing
• Centralized architecture
• ZOOM CallREC® keeps own on-demand recording
method compatible with SPANless:
• Pre-recording and Post-recording feature enabled
• Authenticated mode supported
ZOOM solution
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Multimedia recording and quality management solution
Presented by ZOOM International
• ZOOM CallREC® supports combination of both
methods on one server:
• Customer does not have to replace all phones today
• GW trunk recording as a backup/redundant solution
• ZOOM CallREC ® identifies if devices are configured
for SPANless and expect the call on SPAN port
• If call forking is not coming (WAN limitation) CallREC
checks data on SPAN port
ZOOM solution
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Multimedia recording and quality management solution
Presented by ZOOM International
Internet: www.zoomint.comE-mail: [email protected]
EuropeHavlíčkovo nám. 2Prague, 130 00, Czech Republic
Phone: +420 222 554 111Fax: +420 222 554 114
North America761 Old Hickory Blvd, Suite 201Brentwood, TN 37027, USA
Phone: +1 615-732-6147Fax: +1 615-732-6309
Russian Federation17B, Butlerova streetMoscow, 117146, Russia
Phone: +7 495 967 9079Fax: +7 495 225 8500