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Making an Impact With Multilingual Websites
get global with your local!
Lora Baiocco and Jocelyne AndrewsWestmount Public Library. Quebec, Canada.
Computers in Libraries 2010, Cybertour
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multilingual web services
• website
• (S)OPAC
• social media
• bibliographic enhancements
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Agenda
• Context
• 6 Tips
• 4 Wishes
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where we’re coming from
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why multilingual for us?
• demographics• legal and political• service
• Fully bilingual:– website : www.westlib.org– OPAC : www.westlibcat.org
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why multilingual for you?
• whole community
• physical vs. virtual. Still?
• access = Value – (for customers & decision makers)
• Conversation– how can we be all about the conversation if we’re not
even speaking the same language?
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digital divide
brecha digital
fracture numérique
divario digitale
Image from Flickr by Pete Ashton: http://www.flickr.com/photos/peteashton/146434350
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6 Tips
Image from Jack Newton (jdn): http://www.flickr.com/photos/jdn/2400098202/
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Tip
1
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Use free stuff
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New South Wales State Library, Australia
http://www2.sl.nsw.gov.au/multicultural/glossary/
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UNTERM – United Nations Multilingual Terminology Database
http://unterm.un.org/ http://delicious.com/multibiblio
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Tip
2
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Translate &
Re-use
Image from Flickr by Dylan Otto Krider (memekiller)http://www.flickr.com/photos/memekiller/3498144025
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Consider…
• contact us info
• services
• logos
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Tip
3
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Find opportunities in what you’re already doing
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Help them find you
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http://www.flickr.com/photos/bibliowestmount/4031386701/in/set-72157622585782730/
Tag it!
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Photo by Thomas Hawk on Flickr: http://www.flickr.com/photos/thomashawk/4438276518
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http://www.umanitoba.ca/libraries/services/multilingual.html
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Tip
4
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Design with language in mind
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www.westlib.org/adosteens
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Our teens speak… www.westlib.org/adosteens
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Tip
5
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Use the
Catalogue
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Make materialeasy to find by language
collocate collections!
• create a virtual “branch”
• add a local SH
• offer language as a filter
http://delicious.com/multibiblio
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Tip
6
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Transcreate
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What the eh? is transcreate?
Active process
• Understand
• Adapt
• Create
Photo by Adam (atomatic) on Flickr : http://www.flickr.com/photos/atomatic
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4 Wishes
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Wish
1
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Multilingual Add-ons
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We wish...
Interfaces AND content in multiple languages =
ALWAYS AN OPTION
http://upload.wikimedia.org/wikipedia/en/5/5a/Checkmark.png
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Example: AddThis
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Wish
2
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Re-think Search
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We wish…
More people (vendors included!) would start to leverage available technologies to re-think search
http://www.flickr.com/photos/gerlos/3119891607/
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Example: CACAO Project
• Cross-language Access to Catalogues and Online libraries
• http://www.cacaoproject.eu/
• Translates the search
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Wish
3
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Design Intention
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We wish…
Library services were always designed to serve users in multiple languages FROM THE OUTSET
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Wish
4
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Access for All
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We wish…
For access to information for all library users
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whether they seek it in the ways and languages we’re familiar with or not
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CONTACT US: in English or/ ou en Français
Lora [email protected]
Jocelyne [email protected]
http://delicious.com/multibiblio