Download - CID Introduction
11
CID Introduction
22
CID&OOW Service Process Flow Chart
33
Surface – Painting Peel Off
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Painting peel off [Figure1-5]
LCD bezel or top case worn or painting peel off
Exchange or thicken the rubber - Free Free
- Exchange related parts Charge Charge
LCD cover or bottom case worn or painting peel off
- Exchange related parts Charge Charge
4
1 2
3 5
44
Surface – Painting Peel Off
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Painting peel off [Figure 6-8]
X88V, F6VE LOGO painting peel off
Exchange or thicken the rubber Exchange related parts Free Charge
F83 Series top case painting peel off[Figure 8]
- Exchange related parts Charge Charge
6
7 8
55
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Broken [Figure 9-13]
A8/Z99/Pro80 Series, LCD cover broken near hinge [Figure 9,10]
Exchange related parts - Free Free
A8/Z99/Pro80 Series, hinge and stud broken [Figure 11-13]
Exchange related parts - Free Free
9 10
11 12 13
66
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Broken [Figure 14-18]
X80/X81 Series, LCD cover broken near hinge[Figure 14,15]
Exchange related parts - Free Charge
X80/X81 Series, hinge and stud broken [Figure 16-18]
Exchange related parts - Free Charge
14 15
16 17 18
77
Surface - Broken
19 20
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Broken [Figure 19-21]
F80/X82/F81/X85/F83/X88 Series, the hinge riveted broken[Figure 19,20]
Exchange related parts - Free -
M51Tr hinge broken [Figure 21]
Exchange related parts - Free -
21
88
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Broken [Figure 22-30]
Not caused by hit or droped TBD - - -
Caused by hit or dropped or customer induced
Exchange related parts - Charge Charge
22 23
24 25 26
99
Surface - Broken
27 28
3029
1010
Surface - Cracks
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Cracks [Figure 31-36]
The cracks expand from screw, the rubber not remove by customer[Figure 31-33]
- - Free -
The cracks not expand from screw [Figure 34-36]
- - Charge Charge
31 32
34 35 36
33
1111
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
TOP Case Broken
[Figure 37-42]
Caused by hit or dropped or customer induced[Figure 37-39]
- - Charge -
Not caused by hit or droped[Figure 40-42]
- - Free -
37 38
40 41 42
39
1212
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Broken [Figure 43-46]
M50Vn Touchpad broken[Figure 43,44]
- - Charge -
K42Jr TOP Case stud broken, not noticeably contrived damage[Figure 45,46]
- - Free -
43
45 46
44
1313
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Bottom Case Broken
[Figure 47-52]
F3/X53/Z53 Series bottom case hinge broken, not caused by hit or dropped or customer induced[Figure 47-49]
- - Free -
Caused by hit or dropped or customer induced[Figure 50-52]
- - Charge -
47 48
50 51 52
49
1414
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
LCD latches drop off [Figure 53]
LCD latches drop off Reinstall - Free Free
53
Surface - Broken
1515
Surface - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Broken [Figure 54-57]
F9 series hinge broken[Figure 54,55]
- - Free -
X50C hinge loosened, rivet drop off[Figure 56,57]
- - Free -
54
56 57
55
1616
Battery
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Battery Broken [Figure 58-62]
Battery broken and no burned - - Charge Charge
58 59
61 62
60
1717
Battery
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Battery latches broken
[Figure 63-64]
K40 Series Battery latches broken - - Charge Charge
63 64
1818
Keyboard
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Keycap drop off [Figure 65]
Keycap drop off (including its bracket)
Reinstall - Free Free
- Exchange the keyboard Charge Charge
65
1919
Keyboard - Oxidation
6766
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Keyboard Oxidation
[Figure 66-67]
Liquid soak into the keyboard and the top case.
-Exchange the parts
which was soaked by the liquid
Charge Charge
2020
Keyboard - Broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
KeycapTwist [Figure 68-70]
Keycap twisted heated by the outside - Exchange the keyboard Charge Charge
Keycap twisted by other reasons TBD - - -
706968
2121
Keyboard / Touch Pad Abraded
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Keyboard or Touch Pad abraded
[Figure 71-74]
Keyboard or Touch Pad was polished by the abrasion.
- Exchange the keyboard or Touch Pad Charge Charge
The sign on the keyboard or Touch Pad was drop off
- Exchange the keyboard or Touch Pad Charge Charge
7473
7271
2222
Adapter – Surface Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Adapter surface damaged
[Figure 75-76]
Adapter surface has water mark or melted or broken.
- Exchange the adapter Charge Charge
75 76
2323
Adapter – Surface Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Adapter surface damaged
[Figure 77-79]
Adapter surface broken and no burned - Exchange the adapter Charge Charge
77 78 79
2424
Adapter – Surface Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Adapter surface damaged
[Figure 80-83]
Adapter surface and not caused by hit or customer induced
- Exchange the adapter Free -
82 83
80 81
2525
Adapter – Cable Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Adapter Cable damaged
[Figure 84-87]
Cable broken and the plastic outside abraded - Exchange the adapter Charge Charge
84 85
86 87
2626
Adapter – Cable Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Adapter Cable damaged
[Figure 88-92]
Cable port burned - Exchange the adapter Free -
Cable port broken - Charge Charge
88 90
91 92
89
2727
Adapter – Label Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Adapter label damaged [Figure 93]
Label removed, scribbled or damaged seriously - Exchange the adapter Charge Charge
Label Damaged
93
2828
Surface damaged
Mouse – Surface Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Surface Damaged [Figure 94]
The surface of the mouse split or damaged. - Exchange the mouse Charge Charge
94
2929
Mouse – Cable damaged
Cable twisted
Wire broken
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Cable Damaged [Figure 95-96]
Cable twisted or wire broken - Exchange the mouse Charge Charge
95 96
3030
Mouse – Label Damaged
Label tear up by
customer
Label damagedand
disassembled
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Label Damaged [Figure 97-98]
Label tear up by customer or disassembled after damaged
- Exchange the mouse Charge Charge
97 98
3131
ODD – Mechanical Damaged
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Mechanical Damaged [Figure 99]
The hook broken, damaged or missed so that the ODD couldn’t read the disk.
- Exchange the ODD Charge Charge
99
3232
ODD – Mechanical Damaged
ODD bracket broken
ODD tray out of shape
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Mechanical Damaged
[Figure 100-102]
Includes: ODD bracket broken, ODD tray out of shape, data cable damaged, etc.
- Exchange the ODD Charge Charge
100 101 102
3333
ODD
Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Separate from the main machine
[Figure 103]
ODD separates from the main machine, data cable damaged
- Exchange the ODD Charge Charge
103
Separate from the main machine and damage
3434
LCD
Damage Comments Repair Way Charge
LCD Broken [Figure 104-108]
Panel crack and mural are considered caused by drop, press or misuse
Replace the panel Yes
104 105
107106 108
3535
LCD
109 110 111
43
112 113 114
Damage Comments Repair Way Charge
LCD Showed Abnormal
[Figure 109-114]
LCD Showed Abnormal and mural are not considered caused by drop, press or misuse, no liquid inside
- No
3636
LCD
115 115 115
115 115 115
Damage Comments Repair Way Charge
Black speck[Figure 115-116]
Black speck and mural are not considered caused by drop, press or misuse
- No
Golden speck[Figure 115-116]
Golden speck with black liquid crystals and light line - Yes
3737
LCD
116 116 116
116 116 116
Damage Comments Repair Way Charge
Black speck[Figure 115-116]
Big black speck seems liquid crystals overflow and mural are not considered caused by drop, press or misuse
- No
3838
LCD
Damage Comments Repair Way Charge
Rust[Figure 117]
The rim of LCD rust and mural are not considered caused by drop, press or misuse, no liquid inside
- No
117
3939
LCD
Damage Comments Repair Way Charge
LCD bezel drop off
[Figure 118]
There are crack between LCD bezel and LCD panel, and mural are not considered caused by drop, press or misuse, no liquid inside
- No
118
4040
LCD
Damage Comments Repair Way Charge
Liquid inside[Figure 119-120]
LCD Liquid inside - Yes
120
119
4141
LCD
Damage Comments Repair Way Charge
Entry of foreign matter
[Figure 121]
Entry of foreign matter into LCD and mural are not considered caused by
drop, press or misuse- No
121
4242
I/O Port
122 123 124
Damage Comments Repair Way Charge
LAN connector broken
[Figure 122-124]LAN connector pins broken - Yes
4343
I/O Port
126
125
127
Damage Comments Repair Way Charge
USB connector broken
[Figure 125-127]
USB connector pins broken and drop off - Yes
4444
I/O Port
128129
Damage Comments Repair Way Charge
USB connector broken
[Figure 128-129]K40/K50/K70/F82/PRO88 series USB connector pins broken
- No
4545
I/O Port
Damage Comments Repair Way Charge
I/O Port broken[Figure 130-134]
Audio connector brokenDC Power Jack broken
- Yes
130 131
132 133 134
4646
I/O Port
135 136 137
Damage Comments Repair Way Charge
DC Power Jack burned
[Figure 135-137]
DC Power Jack burned and not caused by hit or customer induced - No
4747
Machine Oxidation
Damage Comments Repair Way Charge
Liquid inside [Figure 138-139]
It may be caused by misuse, ex:(a) Customer try to self-repair and use wrong
way to clean to get the oxygenation.(b) Splashed by liquid.
Check other parts and complete function first. Replace the damage parts
Yes
138 139
4848
Machine Burned
Damage Comments Repair Way Charge
NB Burned [Figure 140-141]
Require to check the cause of such case carefully and seriously. If unable to judge the endures responsibility, please feedback to ASUS HQ.
Replace the hole NB TBD
140 141