COMPUTER OPERATORS

VISUAL DESIGN

PROGRAMMING & DEVELOPMENT

Graphic Design Web Site Design

System Analysts

Web Site Design

● Computer Foundations

● IC3 Global Standard

● Security Essentials

● Outlook

● Word

● Excel

● Keyboarding

● Learning Office

● Learning Windows

● Strata IT Fundamentals

● MTA Networking Fundamentals

● MTA Security Fundamentals

● Windows Server 2008 MCITP:

Enterprise Administrator Series

● Routing & Switching Professional

● Wireless/VoIP Administrator

● Exchange Server

● Project Server

● SharePoint Server

● JavaScript Fundamentals

● MTA.NET Fundamentals

● MTA Developer

ADMINISTRATORS

Support Specialists

Network or System Administrators

IT Service Management Database Administrators

Security Specialists

● A+

● Network+

● Law Compliance - Legal Series

● Law Compliance - Protection Series

● Safety Compliance Series

● Communication Series

● Project Management Series

● Customer Service Series

● Telephone Collections Series

● Know Your Talents

● Leadership Series

● Executive Leadership Series

● Successful Management Series

● Team Development Series

● Communication Series

● Diversity Series

● Efficiency Series

● Productivity Series

● Jobs Online

● Learning Online

BUSINESS MANAGEMENT

SAFETY & COMPLIANCE

LEADERSHIP & MANAGEMENT

● MTA Security Fundamentals

● CISSP Series / CISSO

● Hacking Revealed

● Wireless Network Security

● CompTIA Security+

● Advanced Security Practitioner Certification (CASP)

● Windows Server Series

● Telephone Communication Series

● Customer Service Series

● Database Specialist Design

● SQL Server

● Project Management Professional (PMP)

● Windows Server 2008 MCITP:

Enterprise Administrator Series

● MTA Database Administrator

Fundamentals

● Dreamweaver

● HTML Fundamentals

● Certified Java Associate

● JavaScript Fundamentals

● Illustrator

● InDesign

● Acrobat

● Premiere

● CIW Foundations

● Web Site Design

● Dreamweaver

● Photoshop

● HTML 5 Fundamentals

● Flash

● Fireworks

Sales Support

Administrative Specialists

OFFICE SUPPORT OFFICE ADMINISTRATION

CUSTOMER SUPPORT

Accounting & Finances

● Excel - Macros

● Access

● Crystal Reports

● Quickbooks

● Efficiency Series

● Financial Literacy

● Productivity Series

● Communication Series

● Diversity Series

● Security Essentials

● Photoshop

● Acrobat

● Expression Web Basics

● PowerPoint

● InDesign

● Premiere

● SharePoint

● Helping Customers through Quality Service

● Project Management Professional

Receptionist

● Better Business Writing

● Working as a Team

● Better Business Communications

O�ce Manager

● Calming Upset Customers

● Call Center Success

● Conneting with Customers through

Customer Service

● Giving & Receiving Criticism

● Excellence in Supervision

● Handling Conflict & Confrontation

● Coaching Employees to

Deliver Their Best

● Effective Meeting Skills

● Managing Change at Work

● Mentoring

● Motivation and Goal Setting

● Working as a Team

Call Center

● Calming Upset Customers

● Better Call Center Success

● Connecting with Customers

through Customer Service

● Working as a Team

OFFICE INFORMATION SYSTEMS

PROFESSIONAL DEVELOPMENT

COMPUTER & NETWORKING TECHNOLOGIES

● IC3 Global Standard

● Helping Customers through Quality Service

● Telephone Courtesy

● Sexual Harassment

● Successful Negotiation

Area of Expertise

Career Tracks

LearnKey Course Direction●

● ITIL® Foundation

Administrative Support

● Know Your Talents

● Efficiency Series

● Productivity Series

● Telephone Communication Series

● Customer Service Series

● Helping Customers through

Quality Service

● Project

● Sharepoint

● Preventing Sexual Harassment

● Computer Fundamentals

● IC3 Global Standard

● Security Essentials

● Learning Windows

● Learning Office

● Know Your Talents

● Access

● Excel

● Outlook

● PowerPoint

● Publisher

● Word

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