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Managing Information Systems and Communication
Technology http://www.slideshare.net/Subjectmaterial
Chapter 17
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Sr.Chapter Chapter HeadingNo.No.
1. 3 Understanding the Global context of business (031012)2. 4 Conducting Business Ethically and Responsibly (250212)3. 6 Organizing the Business Enterprise (030312)4. 7 Understanding Entrepreneurship and Small Business
(100312)5. 8 Managing Human Resources (240312)6. 9 Understanding Employee Motivating, Satisfying &
Leadership (140412)
7. 11 Understanding Marketing Processes and Consumer Behavior (280412)
8. 16 Managing Quality and Productivity9. 17 Managing Information Systems and Communication
Technology10. 19 Understanding Money and Banking 11. 20 Intermediate Term and Lease Financing
Course Outline
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TOC
1. INFORMATION MANAGEMENT: AN OVERVIEW
2.NEW BUSINESS TECHNOLOGIES IN THE INFORMATION AGE
3.TYPES OF INFORMATION SYSTEMS
4.ELEMENTS OF THE INFORMATION SYSTEMS
5.TELECOMMUNICATIONS AND NETWORKS
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4
QUIZ
123
45
6
7
89
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INFORMATION MANAGEMENT: AN OVERVIEW
Information Managers Managers responsible for designing and implementing
systems to gather, organize and distribute information Information Management
Internal operations for arranging a firm’s information resources to support business performance and outcomes
Data: Raw facts and figures
Information: Meaningful, useful interpretation of data
Information Systems: Systems for transforming raw data into information that
can be used in decision making
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IT Basics
• Information Technology (IT)– The various appliances and devices– for creating, storing, exchanging, and
using information– in diverse modes, including visual
images, voice, multimedia, and business data
• E-commerce (Electronic Commerce)– The use of the Internet and other
electronic means for retailing and business-to-business transactions
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NEW BUSINESS TECHNOLOGIES IN THE INFORMATION AGE
Scope of IS Fleet management Electronic order processing Electronic approvals Evaluation of prospective employees Formulation of firm’s business strategy New management processes Processing payroll data New engineering designs Compiling advertising expenditures Applying Quality control standards to production Keeping employee turnover records Comparing costs against budgeted amounts
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Electronic Information Technologies Information-systems applications, based
on telecommunications technologies, that use networks of appliances or devices to communicate information by electronic means
It performs two functions Provides coordination and communication
within the firm Speeds up transactions with other firms
Electronic Business and communication Technologies
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Widely used innovations Fax machines Voice Mail Email Electronic Conferencing Groupware: Lync, group meetings, group email addresses
Data communication networks The internet: A gigantic system of more than 100 million
interconnected computers in more than 100 countries The world wide web: A standardized code for accessing information
and transmitting data over the Internet Servers and browsers Directories and search engines Intranets: Private internal information networks accessible only by
employees Extranets: Allow outsiders limited access to internal information
networks
Electronic Business and communication Technologies
For definitions: p=474
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Networking for Mass Customization
Mass Customization:Flexible production process that generates customized products in high volumes at low costs
Leaner organizationsMore flexible operationsIncreased collaborationGreater independence at company and workplaceImproved management processes
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Hardware• Input/ output device,
CPU, main memory, program
Software• System & Application
programs
Control• Privacy invasion• Security
Database & Applications• Databases• Word processing,
spreadsheets, DBMS, Graphics (ppts)
People
Telecommunications
ELEMENTS OF INFORMATION SYSTEM
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ELEMENTS OF INFORMATION SYSTEM
Computer Networks: A group of two or more computers linked together by
some form of cabling (fiber-optic, coaxial, or twisted wire) or by wireless technology to share data or resources such as a printer
Hardware: Physical components of a computer network
Software: Programs that instruct a computer in what to do
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TELECOMMUNICATIONS AND NETWORKS Multimedia Communication Systems
Connected network of communication appliances; TV or Fax that may be linked to forms of mass media (such as print publications or TV programming) Examples: Fax, TV, Cell phones, printers and
photocopiers that may be linked by satellite with other remote networks
Communication Devices PDAs, GPS, cell phones
Communication Channels Wired or wireless media that make communication
possible Microwave, Satellite, underground cables, fiber optic etc
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TELECOMMUNICATIONS AND NETWORKS
System Architecture: Location of Computer system’s elements Data entry Data processing systems
Networking Wide Area Networks (WANs): Computers linked
over long distances Local Area Networks (LANs) : Computers linked in
a smaller area, such as all of a firm’s computers within a single building
Wi-Fi (Wireless Fidelity): An access point that forms its own small network
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TELECOMMUNICATIONS AND NETWORKS
Connecting the hardware: Modem: Device that provides a computer to computer link
over telephone wire Fiber Optic Cable: Glass fiber cables that carry data in the
form of light pulses
Client-Server Network– Clients
• The laptop or desktop computers through which users make requests for information or resources
– Servers• The computers that provide the services shared by users