Download - Changes in Application Architecture
Prepare for Dramatic Changes in Application Architecture
#ECMChanges
ANALYST WEBINAR
Craig Le Clair VP, Principal Analyst Serving Enterprise Architecture Professionals Forrester Research, Inc. @csleclair Bob Canaway Chief Marketing Officer Nuxeo @bobcanaway
Presenters:
#ECMChanges
The digital transformation company
Nuxeo helps organizations become agile and people work better by giving developers the power of deep content so they can convert documents into software.
Content Management Maturity C
onte
nt C
ompl
exity
/ V
olum
e
Records Management
Document Management
ECM Suites (DAM, CM, DM)
Application Platforms
Big Systems Era Desktop Era Cloud Era
Paper Scanned Paper Office Files
Pictures
Video
Structured Content
Data
• Get Away From MONDANE & LEGACY
• Model the Business
• Keep Future Demands in Mind
• Manage Complex Information
• Relationships
• Custom Metadata
• Custom Workflows & Process
• Manage Scale Across the Enterprise
Building Applications with ECM
Welcome to Deep Content CIOs need to switch from
“LEGACY FIRST” to “DIGITAL FIRST”
The Age of Deep Content
• Drive Digital Transformation with content that is human-readable & computer ready
• Enables organizations to move faster with agile workflows, rich content model, and advanced analytics
• With a better collaboration model for people and computers to work together
8
In Short, Software is Eating the World. -Marc Andreessen
Prepare for Dramatic Changes in Application Architecture
Craig Le Clair Vice President and Principal Analyst
© 2014 Forrester Research, Inc. Reproduction Prohibited
© 2015 Forrester Research, Inc. Reproduction Prohibited
We Have Entered The Age Of The Customer
Source: “Competitive Strategy In The Age Of The Customer” Forrester Research, Inc., October 2013
10
© 2015 Forrester Research, Inc. Reproduction Prohibited 11
High-scoring customer experience companies far outperform their peers
-3%
51%
78%
-20%
0%
20%
40%
60%
80%
100%
Customer experience index laggards
Overall S&P performance Customer experience index leaders
Forrester’s Customer Experience Index mapped to S&P stock performance over last 7 years
Leaders outperformed the
market by 27% and laggards by 81%
Source: Forrester Research, Watermark Consulting
Digital Disruption Is The New Strategic Risk
Mobile payment
Digital wallet
Mobile point of sale
Digital Disruptors Promise To Revolutionize Financial Services
Source: Forrester Research. Note that logos are hyperlinked.
Mobile point of sale Convert smartphones and tablets
into a mobile point of sale terminal, helping small merchants to accept
card payments.
Mobile payment Let customers initiate a payment
using a mobile phone.
Digital wallet Lets customers initiate payments
from multiple sources and manage related features such as offers and
coupons, enhanced product information, electronic receipts and
loyalty rewards.
Enterprises have two key imperatives: digital customer experience and digital operational excellence
March 2014 “The Digital Business Imperative”
© 2014 Forrester Research, Inc. Reproduction Prohibited 15
Tech Radar: Digitizing Operational Processes
Emerging ECM Architectures Will Add Document Collaboration And Social Capability
And Will Address Age Old Challenges
§ Experience In Key Transactional Apps.
§ Improved Search And Content Sharing.
§ A Stronger Emphasis On Consolidation And Repository Integration.
§ Lighter – More Adoptable - On Premise Solutions That Must Compete With Cloud-first Competitors.
Architectures Must Also Address Emerging Opportunity
§ Ramping Analytics To Drive Insight And Reduce Administrative Burden.
§ Accelerating Their Move To Cloud.
§ And Move Quickly To Fill Gaps In Their Mobile Road Map.
§ Stronger And More Open APIs That Spur Innovation. § Improved Process Support With Spa Potential. § Improve Document Collaboration And Social Support
© 2013 Forrester Research, Inc. Reproduction Prohibited 19
© 2014 Forrester Research, Inc. Reproduction Prohibited
How The Cloud Enables Business Agility
© 2014 Forrester Research, Inc. Reproduction Prohibited 21
Bring a Customer Centric View to your Firm’s Architecture
Forthcoming “Bringing A Customer Centric View To Your Firm’s Architecture”
Presentation Wrap Up
#ECMChanges
Followed by Q&A
• Many enterprise business processes revolve around content • Control & approval (invoices, orders, payments)
• Rich content & forms (form filing , processing
• Collaboration
• Collection management
• Case management (workflow)
• Customer management & fulfillment
Content-Centric Business Apps
Build valuable business applications
● Select the building blocks you need ○ Content Repository ○ Workflow ○ Digital Assets Management ○ Template management
● Define your domain model ○ Content Types, Processes, Navigation, UI
● Add custom components as needed
○ Leverage your existing applications and services ○ Integrate very custom business logic if needed
The Nuxeo Approach
● Deploy on AWS ○ Auto-Scaling ○ Cloud services
● Deploy on any Infrastructure
○ Images or OS packages ○ Monitoring ○ Automated deployment scripts ○ Pluggable backends
● Support Cloud-based File Sharing
● Support for Docker lightweight containers ○ Full management and provisioning via nuxeo.io
Cloud Ready
Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage
Business Logic
Data Presentation
Conversion Kit Workflow Engine
Authentication & Identity Management Extensible Back Office
Optional add-ons, extensions, integrations, and feature sets (20+)
REST API
CMIS
Client SDKs: Java
JavaScript Python
iOS Android
WebDAV
Nuxeo Drive (multi-device file sync)
The Nuxeo Platform
Q&A How does this feed back into the cycle from the data stream providing content instead of a data stream that is based on content?
@Nuxeo #ECMChanges
Q&A This all makes sense from the perspective of a new effort, but what’s the best way to ensure we can utilize this thinking on our existing applications?
@Nuxeo #ECMChanges
Q&A Does everything have to move to the cloud? We have difficulty convincing our security and risk management group that the positives outweigh the negatives.
@Nuxeo #ECMChanges
Q&A What is the single most important technology to focus on? Mobile? Customer experience management?
@Nuxeo #ECMChanges
Craig Le Clair VP, Principal Analyst Forrester Research, Inc. @csleclair Bob Canaway Chief Marketing Officer Nuxeo @bobcanaway
Thank You!
@Nuxeo #ECMChanges