Download - Champs 2

www.champs2.info www.champs2.info

Mumtaz Mohammed


Birmingham City Council

Realising more than £2 billion of benefits (£1.574 billion

cashable) over ten years for an investment of £683 million

Increased job satisfaction Increased job satisfaction

Improved efficiency Improved process efficiency

Step - change in service quality Step - change in service quality Customers

Efficiencies

Staff


BCC Business Transformation

Customer First

Working for the

Future

Excellence in

People Mgmt

Corporate Services

Excellence in

Information Mgmt

Children,

Young

People &

Families

Adults &

Communities Housing Environment

ICT


CHAMPS2 origins

• To reduce the risk of Business Transformation

• Common approach & single language

• Repository of best practice, avoiding re-inventing the wheel

• Method for business transformation rather than incremental change

• Change management method in addition to project management

• Vision led benefits driven approach

• Method sensitive to public sector

Birmingham City Council needed a method:


The transformation journey

• The result of change and its effect on customers,

employees or efficiency. OUTCOMES

• A broad, aspirational image of the future that an

organisation is aiming to achieve. VISION STATEMENT

• Measurable improvement resulting from an

Outcome. What difference the change will

make.

BENEFITS

Strategic

Need

Strategic

Outcome

Vision-led

Benefits-driven


‘Creating the new service/solution and testing’

‘Proving the new service/solution works as designed & getting the business ready to use it’

‘Embedding and stabilising the new solution’

‘Making sure the Benefits are achieved’

‘Where do we want to get to?’

‘How are we going to get there?’

‘What will the new solution look like?’

‘Why do we want to Transform?’

CHAMPS2: A Common sense approach


CHAMPS2: A Common sense approach


Phase 0: Transformation Initiation

• Phase 0 makes 'space' for the new change initiative

• Top down approach by leadership

• Core product: Strategic Business Case


Phase 1: Visioning

• Phase 1 describes the future for the business area

• Vision & Future Operating Model

• Core product: Outline Business Case


Phase 2: Shaping and Planning

• Logical design of processes, organisation structure and technology

• Key products and suppliers are selected

• Measurable Benefits are identified

• Core product: Full Business Case


Phase 3: Design

• Processes, organisation structure and technology designed in detail

• Design Blueprint produced

• Benefits validated and FBC revised


Phase 4: Service Creation & Realisation

• All components are created/purchased

• 3 levels of testing: unit, system, integration

• Benefits validated


Phase 5: Proving & Transition

• User Acceptance Testing & Operational Acceptance Testing

• Transition – preparing people for change

• Going live

• Benefits enabled


Phase 6: Stabilisation

• New ways of working embedded in the business

• Early Benefits are realised


Phase 7: Benefits Realisation

• Majority of Benefits are realised in phase 7

• Improvements need to be aligned to Vision and support Benefits


CHAMPS2 structure


Business Transformation programme

Non-transformational programme

Project portfolio

Prototype or

proof of concept

Proof of concept

Scaling CHAMPS2


Quality Management Framework

Product

Quality

Plan

Product

Quality

Plan

Product

Quality

Plan

Phase

Exit

Criteria

Checklist

Product

Quality

Plan

Phase

Quality

Plan


6

6

0

1

2

3

4

5

4

5

7

7

4

5

Time

Programme

work streams

Applying CHAMPS2


Benefits management

• Non–financial benefits - customer satisfaction, reputation

• Financial benefits

– Cashable - delivering same for less money

– Non-cashable - delivering more for same money

Defined -value

calculated Identified

Refined definition and value

Validated Solution is ready

Enabled

The difference is

made

Realised


Benefits journey


Benefit card


CHAMPS2 gates


• Entire on-line method free to use www.champs2.info

• Around 3000 registered website members from 50 countries

• Part of APMG portfolio of products (alongside Prince2, MSP)

• CHAMPS2 qualification awarded by APMG at:

- Foundation level

- Practitioner level

• Accreditation available for training organisations and consultancies

Sharing CHAMPS2

http://www.champs2.info/


Find out more…

www.champs2.info

• Process guide

• Process map

• e-Learning

Reference manual

Download - Champs 2

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