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People
Make the DifferenceGloria L. Sweida
Cal Poly Pomona
Copyright 2012 John Wiley & Sons, Inc.
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What is organizational behavior and why is it
important?
What are organizations like as work settings?
What is the nature of management and
leadership in organizations?
How do we learn about organizational
behavior?
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Organizational behavior
Study of human behavior in organizations.
An interdisciplinary field devoted to
understanding individual and group
behavior, interpersonal processes, and
organizational dynamics.
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Scientific methods models
Simplified views of reality that attempt to
identify major factors and forces underlying
real-world phenomena.
Link presumed causes of events
(independent variables) with outcomes
(dependent variables).
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1-5
Figure 1.1Common Scientific ResearchMethods in Organizational Behavior
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Scientific thinking is important to OB:
The process of data collection is controlled
and systematic.
Proposed explanations are carefully tested.
Only explanations that can be rigorously
verified are accepted.
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Evidenced-based management
Uses hard facts and empirical evidence to
make decisions.
Evidence-based thinking manifests itself
through a contingency approach which
researchers identify how different situations
can best be understood and handled.
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How would the management practices
that might work to motivate news
photographers to be creative differ from
those used to keep construction workers
from deviating from blueprints?
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Contingency thinking
Seeks ways to meet the needs of different
management situations.
Recognizes responses to solutions must be
crafted to best fit the circumstances and
people involved.
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Modern workplace trends
Commitment to ethical behavior.
Broader views of leadership.
Emphasis in human capital and teamwork.
Demise of command-and-control.
Influence of technology.
Respect for new workforce expectations.
Changing concept of careers.
Concern for sustainability.
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Organizational culture
A shared set of beliefs and values within an
organization.
According to Meg Whitman, former eBay CEO, it
is the character of the organization.
Organizational fit matches organizational
culture and individual characteristics.
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Organizational climate
Represents shared perceptions of members
regarding what the organization is like in
terms of formal and informal management
policies and practices.
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Open systems
Obtain resource inputs from the environment and transform
human and material resource inputs into finished goods or
services.
Value Chain
Sequence of activities that results in the creation of good and
services of value to customers.
As a student of CPP are you part of an open-
system?
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Workforce diversity
Presence of Individual differences based on
gender, race and ethnicity, age, able-
bodiedness, and sexual orientation.
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Multiculturalism
Refers to pluralism and respect for diversity in the
workplace.
Inclusion
The degree to which an organization's culture respects
and values diversity.
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Your professor states: One of your assignments
this term is a team project. Please select and
sign up for a team project. Do you . . .
a) Signal your friends in the classroom, and
agree to sign up together for the same team.
b) Wait for everyone to sign up, and thendecide.
c) Just pick a team randomly.
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Manager - Someone whose job it is to directly supportthe work efforts of others.
Effective manager - Helps others achieve high levels of
both performance and satisfactions.. Task performance
Quality and quantity of the work produced or the
services provided by an individual, team, or work unit,
or organization as a whole.
Job satisfaction
Indicates how people feel about their work and the
work setting.
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Managerial skills and competencies
Skill - An ability to translate knowledge into action
that results in a desired performance.
Technical skill -Ability to perform specialized
tasks.
Human skill- Ability to work well with other
people.
Conceptual skill - Ability to analyze and solve
complex problems. 1-22Copyright 2012 John Wiley & Sons, Inc.
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Emotional intelligence
Ability to understand and manage emotions both
personally and in relationships with others.
Self-awarenessunderstand your moods & emotions
Self-regulationthink before acting; control yourself
Motivationwork hard & persevere
Empathy - understand emotions of others
Social skillgain rapport; build good relationships
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Ethical Management includes ethics in
decision-making.
Immoral manager
Amoral manager
Moral manager
Practices ethics mindfulness.
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