UNITS OF COMPETENCY:Descriptor
This qualification is suited to those working as administrators and project officers.In this role, individuals use well developed skills and a broad knowledge base toapply solutions to a defined range of unpredictable problems and analyseinformation from a variety of sources. They may provide leadership and guidanceto others with some limited responsibility for the output of others.
Certificate IV in Business BSB40215
Possible Job Titles
Office AdministratorCustomer Service AdvisorE-business PractitionerProject OfficersOffice Administration Supervisor
Mode of delivery
This course is delivered to international students in face-to-face classes of 20 hoursper week. An additional 10 hours per week is required to complete unsupervised,independent study.
AssessmentAssessment for this qualification is by written reports, case studies, projects, roleplays, written assessments.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is available to all students applying for thisqualification. Conditions apply. RPL is the recognition of your current skills andknowledge acquired through prior learning from other training, work or lifeexperience.
Target Groups
Students who wish to work in a variety of businesses in a supervisory positions orto further their career or promotional prospects.International students must hold an approved student visa and study according totheir visa conditions.
BSBWHS401 Implement andmonitor WHS policies, proceduresand programs to meet legislativerequirements
CORE UNIT
COURSE DURATION52 weeks
The Illawarra Business College(a division of Focal Holdings Pty Ltd)
A.C.N. 064 243 367RTO ID 90191
CRICOS Provider No.: 01497FHead Office: 44 Raymond StreetBankstown NSW 2200 Australia
+61 2 9791 6555 Fax: +61 2 9791 [email protected] www.tibc.nsw.edu.au
BSBADM405 Organise meetingsBSBCUS401 Coordinateimplementation of customerservice strategiesBSBCUS402 Address customerneedsBSBCUS501 Manage qualitycustomer serviceBSBITA411 Design and developrelational databasesBSBITS411 Maintain andimplement technologyBSBITU401 Design and developcomplex text documentsBSBITU404 Produce complexdesktop published documentsBSBMKG413 Promote products and services
ELECTIVE UNITS
20-1
