FlexSetUser Guide
.
(CDRS 200)
Eliezer Katzenstein
Compact Digital Rugged Switch
vant copyright, patent rotecting TADIRAN foresaid information. roduced or disclosed of the Manufacturer. y purposes other than
hanges in equipment
liable. However, no ights of third parties
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615,404
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© Copyright by TADIRAN TELECOM LTD., 2007.
All rights reserved worldwide.
Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,
Table o FlexSet CDRS 200 User Guide
IntroduList of SymbolOvervieBase CKeyset DiagnoFront PFront PFront PBasic T
AccounAccounACD & Call Loa Log Prim Rele Rele Wra WraActivatAlarm
ent ..................................... 21 (for Headset) .................... 22rmanent ............................ 23
emporary ............................ 24............................................ 26lusive Hold ........................ 27acy .................................... 28............................................ 29............................................ 32............................................ 353-Way Conference Call ..... 36............................................ 41............................................ 46 - Station, Outside Line ..... 47 - Call Waiting/Call Offer .. 50............................................ 51............................................ 52S) Switchover ................... 54ty ....................................... 55ty View/Release ................ 56ty Lock .............................. 57............................................ 58............................................ 65) ....................................... 66
ride ..................................... 68
Ta b l e o f C o n t e n t s
f Contents i
ction .......................................................... ivFeature Codes .............................................vs Used in This Guide ..............................viiiw ............................................................... a
abinet ..........................................................bTelephone .................................................. cstics and Built-In Test ................................danel Index ................................................... eanel Components ........................................fanel Features ..............................................gelephony Features .....................................k
t Code - As Required ................................1t Code - Forced .........................................3 UCD Groups ............................................4s Waiting Display (ACD only) ..................5d ID - for ACD Group ................................6-In/Out - for Single ACD Group ................8ary Log-in (ACD only) ...........................10ase/Resume From All Groups .................12ase/Resume From a UCD Group ............13p-Up Code (ACD only) ...........................14p-Up Time On/Off ...................................15ion Code....................................................16(Authorized Attendant) ............................17
Audio Level AdjustmAuto Answer On/OffAuto Set Relocate: PeAuto Set Relocate: TBoss Group .............. Programming Exc Programming Priv Call Forward ...... Using ..................Break-In ..................Broker/Consultation/Call Forward ...........Caller ID Control ....Camp-On: Call BackCamp-On: Off-HookCancellation Code ....Canned Messages ....Class Of Service (COConference, MultiparConference, MultiparConference, MultiparDirectory .................Divert Call ...............Do Not Disturb (DNDDo Not Disturb Over
Table o FlexSet CDRS 200 User Guide
ElapsedExecutiFlash (CFlexiCaFollowForced Group Pres Tem Join Add Sub Con Forc ForcHeadseHelp: RHelp: AHold ..Hot LinHot LinIdle DiIndividLast NuMaking
On/Off ............................ 115 Printout ........................... 116 ......................................... 117.......................................... 119n ...................................... 121......................................... 122
.......................................... 123isplay .............................. 124
al Bell/UNA Pickup) ....... 125.......................................... 126.......................................... 127 Public Address ............... 128 Zone (To Keyset Group) 129 Voice (To Single Keyset) 130uto-Answer ..................... 132urning On/Off .................. 133sing .................................. 134.......................................... 136.......................................... 138.......................................... 140ted ................................... 141mmable Keys (F1-F24) .. 142ilities (F1-F24) ................ 146 Labeling (F1-F24) ......... 148roup Line Key ................ 149
Ta b l e o f C o n t e n t s
f Contents ii
Time Display .........................................69ve Privilege .............................................70alibrated Opening) On Trunk ................71ll ..............................................................72
Me ...........................................................78Release ....................................................80Calls (Conference) ...................................82et Conference Activation .........................84porary Conference Activation .................85ing ............................................................87ition of Participants .................................88mitting Request to Speak .........................89trol over Permission to Speak (Operator) 90ed Release of a Participant ......................91ed Release of an Entire Group Call .........92t Only .......................................................93equesting .................................................94nswering .................................................95
...................................................................96e: Delayed ...............................................98e: Immediate ...........................................99
splay - On/Off ........................................100ual Remote System Services - IRSS ......101mber Redial ..........................................110 Calls: External and Internal .................111
Malicious Call TraceMalicious Call TraceMessage: AnsweringMessage: Leaving ...Message: CancellatioMultilingual Display Mute ........................Name/Dial Number DNight Answer (CentrPage_Q ....................Paging ......................Paging, Announcing:Paging, Announcing:Paging, Announcing:Paging, Receiving: APaging, Receiving: TPaging, Receiving: UPark .........................Passcode ..................Phone Dial Lock ......Pickup: Group, DirecProgramming: PrograProgramming: PossibProgramming: ButtonProgramming: Boss G
Table o FlexSet CDRS 200 User Guide
ProgramReceiviRecordRelay (RemindRing ARoom SSaved NSecondSecuritSeries CSilent MSilent MSilent MSpeak/HSpeed DSpeed DSplit CStop DTime/DTouch-TransfeWaitingWaitingWakeu
tion ................................. 191ing .................................. 193ing: Turning On/Off ....... 195y .................................. A-1...................................... B-1dications ...................... C-1ause Numbers ............ D-1
Ta b l e o f C o n t e n t s
f Contents iii
ming: Preference ..................................151ng Calls / Answering Calls ....................154ing Calls (tbd) ........................................155Accessory) .............................................156er ...........................................................157djustment ...............................................159tatus ......................................................160umber/Repeat Number .........................162
Party’s Speaker Status ..........................163y Line .....................................................164
all .........................................................165onitor ...................................................167onitor, 1-Way Splitting ........................168onitor, 2-Way .......................................169eadset/Handset (HOOK) ......................171ialing: Programming Private Library ...172ialing: Using Private / Public Libraries 176
all ............................................................177ial ............................................................180ate Set (Authorized Attendant) .............181Tone Dialing (DTMF) for OCC ............182r .............................................................183 Calls Display .......................................186 Calls Receiving ....................................187
p ..............................................................189
Whisper Page: ActivaWhisper Page: ReceivWhisper Page, ReceivAppendix A - GlossarAppendix B - Tones Appendix C - LED InAppendix D - ISDN C
Introduction iv FlexSet CDRS 200 User Guide
Welcome to the CDRS system. Much thought has gone into making this system flexible and easy to use.
The CDRS built-in keyset will become an invaluable part of your work environment, providing you with an important tool for your daily communication activities. Although the CDRS built-in keyset is a very advanced instrument, its use is very simple and straightforward. By using features important for you and your organization, your keyset will provide you with immediate communication power.
Many of the features, which have been assigned during initial installation, are provided on an extension (station/subscriber) basis. Feature allocation may also be redefined to suit changing working situations or adapted to your individual requirements by allowing you to program each button on your telephone. Button functions may be modified from the keyset unit (see page 142). Most of the keyset features can be activated by either pressing the programmed key or by dialing the feature access code. This User Guide provides a full description of the capabilities and operation of the keyset. The manual is organized alphabetically, by feature name. The Table of Contents also doubles as an index to the features that the CDRS supports. Use of this guide is straightforward, with each feature listed separately. However, certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing.
The appendices, located at the end of the User Guide, provide basic explanations of special telephony terms used throughout this manual.
Not every feature code in this guide may have been installed in your system, or at your keyset. Also some feature code numbers may be different in your system. When this is the case, please ask your CDRS system manager for information.
I n t r o d u c t i o n
List of Feature Codes FlexSet CDRS 200 User Guide
Account Code ........................ACD & UCD Groups:
Calls Waiting Display (for ALoad ID (for ACD Group)...Log-In/Out (for single ACDPrimary Log-In (for ACD GRelease/Resume From All Release/Resume From a SWrap-Up Code (for ACD GWrap-Up Time (On/Off) .....
Activation Code .................Alarm (Authorized Attendant)Auto Answer On/Off...............Boss Group:
Call Forward All Calls ........Call Forward All External ...Call Forward Busy .............Call Forward BusyExternalCall Forward No Answer....Call Forward No Answer E
.................................................... #1984External.................................... #17709...................................................... #126ive Hold........................................ #187y .......................................... #186 or #6..................................... TRANS 3, #124
............................................... #141 or 8
................................................. #17702
...................................................... #140
.................................................. #17701
...................................................... #142
................................................. #17703
............................................. #147 or #2ternal ......................................... #17705.................................................... #1985................................................. #17704.................................................... #1444
The following feature cod oral FlexiCom sytems. Your Coral system m codes. See your system ad en two sets of numbers indicates a range of code numbers av 5849. These code numbers are used when you do not have a de
Feature Code No.
v
..........................................#1990
CD Group)........................#1982..........................................#1973 Group) ..............................#1974roups) ................................#1442ACD/UCD Groups ............#1975ingle UCD Group..............#1991roup) .................................#1977..........................................#1976........................ #11 or # 1 or 1..........................................#1997............................................#138
............................................#168
......................................... 17707
............................................#167
........................................#17706
............................................#169xternal ............................ #17708
Call Forward Timed.Call Forward Timed Line .........................Programming ExclusProgramming Privac
Break-In.......................Call Forward:
All ............................All External ..............Busy ........................Busy External ..........No Answer ..............No Answer ExternalBusy/No Answer .....Busy/No Answer ExTimed ......................Timed External ........
Caller ID Control..........
L i s t o f F e a t u r e C o d e s
es are the default feature codes for all CDRS, Coral IPx and Cministrator for the correct feature codes. An arrow (→) betweailable for operating that particular feature, for example 5600→dicated key for that feature on your FlexSet.
Code No. Feature
List of Feature C FlexSet CDRS 200 User Guide
Camp-On:Call Back ....Off-Hook (Ca
Cancellation CoClass Of ServicConference (Mu
Conference LConference R
Divert Call .......Do Not Disturb Do Not Disturb,
Elapsed Time DExecutive Prive
Flash (CalibrateFlexiCall:
FlexiCall All..FlexiCall InteFlexiCall ExtePlacing a newCall transfer .Call divert to Enabling VoicCall divert to Call Recordin
...................................................... #189
.................................................. #17713
...................................................... #123
e) ....................................... 5600→5849 Group Call ................................. #1449n Entire Group Call ..................... #1447 Participant.................................. #1446
.................................................... #1302
.................................................... #1443
............................................. #171 or #4
...................................................... #120
...................................................... #137
.................................................. #17714 call ................................................... 1......................................................... 2tation ................................................ 3(IVR) commands............................... 4p Requesting..................................... 6............................................. or #143.................................................... #1301...................................................... #121...................................................... #125n/Off ............................................ #1740intout........................................... #1741
Feature Code No.
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odes (cont.) vi
..................................................TRANS 2, #176ll Waiting/Call Offer)................................ Xfer 8de .....................................#10 or # 0 or 0e (COS) Switchover ..................................#149ltiparty) ......................................... 7098→7099ock .........................................................#1441elease....................................................#1983
.................................................................#1445(DND)........................................................#145 Override ..................................TRANS 3, #124
isplay ........................................................#129lege ...........................................................#170
d Opening) On Trunk................................#150
..............................................................#17710rnal........................................................ #17711rnal.......................................................#17712 call............................................................ 1
.................................................................... 2Coral station ............................................... 3e Mail (IVR) commands ............................. 4desk phone ................................................. 5g / Help Requesting ................................... 6
Follow Me....................Follow Me External......Forced Release...........
Group Call (ConferencAdd-On (Temporary)Forced Release of aForced Release of a
Headset Only ..............Help Requesting..........Hold.............................Hook (Speak/SPKR)....
Idle Display On/Off ......IRSS (Freedom) ..........
Placing a new IRSSCall transfer.............Call divert to Coral sEnabling Voice Mail Call Recording / Hel
Last Number Redial ...LED On/Off..................Loop ............................Loop Originating Only .Malicious Call Trace OMalicious Call Trace Pr
Code No. Feature
L i s t o f F e a t u r e C o d e s ( c o
List of Feature C FlexSet CDRS 200 User Guide
Message:Answering ....Leaving.........Cancellation .
Multilingual DispMute ................
Name/Dial NumbNight Answer (Central Bell/UN
OCC (Other Com
Page_Q ............Paging, Receivin
Auto-Answer.Turn On/Off ..
Paging, AnnounPublic AddresVoice (To SingZone (To Flex
Park ..................Passcode..........Phone Dial Lock
Pickup:Group ...........
.............................................#180 or 77
...................................................... #139ce .................................................. #131
.......................................... 7086→7091
...................................................... #172
.......................................... 7026→7041
Number ...............................#196 or #9.................................................. #17700...................................................... #195
.................................................... #1448
...................................TRANS 9, #1981ming Private Library..................... #193
........................................ #1321, #1322
............# or #1300 (programmable key)
.................................................... #1994zed Attendant)............................... #188
...................................................... #122
.................................................... #1325
...................................................... #173
.................................................... #1744n/Off .......................................... #1745
n t . )
Feature Code No.
odes (cont.) vii
........................................................ #175 or #5
.......................................TRANS 5, #175 or #5
............................................................... #1440lay.......................................................... #1328............................................................... #1320
er Display ............................................... #128
A Pickup) .....................#192 or 78, #180 or 77
mon Carrier) .......................................... #127
..................................................... 7060→7069g:
................................................................. #133
................................................................. #134cing:s .................................................. 7074→7079le Keyset) .....................TRANS 6, #191 or #3
Set Group)................................... 7300→7309...............................................#183 or 79 or #7................................................................. #179................................................................ #148
........................................................ #181 or 76
Directed ...................Programming Key........Programming Preferen
Relay (Accesory) .........Reminder.....................Room Status ................
Saved Number/RepeatSecurity Line................Series Call ...................Silent Monitor:
1-Way (Split) ............2-Way ......................
Speed Dialing: ProgramSplit Call ......................Stop Dial ......................System Directory .........Time/Date Set (Authori
Transfer (Xfer) .............
Waiting Call Display.....Wakeup .......................Whisper Page:
Activation................ Receiving: Turning O
L i s t o f F e a t u r e C o d e s ( c o
Code No. Feature
Symbols Used in This Guide viii FlexSet CDRS 200 User Guide
[CODE] Telephone Keys (Four fixed keys and 24 programmable buttons F1-F24).The key includes a name and an indication LED.
[TRANS]*
TRANS (Transfer) key: When Auto Transfer is defined at the station, pressing TRANS is not required while on an established call. The TRANS key with asterisk indicates features where this is relevant.
M E S S A G E D I S P L A Y Message Display: The LCD display provides information about the status of the telephone. The display represents 80 characters in two rows of 40 characters each.
Volume Controls: The Volume control keys are used to adjust volume and to scroll among items within certain features while these features are displayed, such as Reminder and Private Library.
Activation and Cancellation Codes: Used to activate or cancel certain features. The default codes are #11 and #10. The activation and cancellation codes for your system may be different, see your system administrator. These can be entered by dialing or programming a key with the codes, or adding the codes to the program of a feature key.
ON/OFF When shown in the column labeled Key LED, indicates whether or not the key LED is illuminated.
XXXX/YYYY/ZZZZ The letters xxxx, yyyy and zzzz when shown in the telephone display represent numbers or names of station, subscriber, extension or trunk numbers, or special numbers according to usage.
Note: In this guide, these letters are shown when required as part of the telephone display. Special usage of these letters will be indicated in the text.
S y m b o l s U s e d i n T h i s G u i d e
Overvie FlexSet CDRS 200 User Guide
T dvantages of the FlexSet 280D te ombining excellent voice quality, co ophisticated features and rugged du
T , HOLD, TRANS and HOOK) that ar al pad and programmable buttons w des a Light Emitting Diode (LED) to ton.
T r volume, display language, and are al s two alternately flashing indicators to
T rs, station/subscriber groups, tr s in series — useful for one-button sp patterns.
T dset position. And at the touch of a bu t transmitter with a PTT button and dy
T
w a
he CDRS 200 built-in keyset shares all of the sophisticated features and operational alephone sets; without speakerphone. It is high performance, easy to use instrument; cmfort, and convenience in a state-of-the-art communications tool. The set provides srability for military environments.
he set is equipped with 24 programmable buttons and 4 additional buttons (PICK-UPe programmed system wide for commonly used features. The keyboard includes a diith positive tactile feedback for fast, sure operation. Each programmable button inclu indicate the status of the station, subscriber, trunk, or feature associated with the but
he two multifunction volume/scroll buttons control handset or headset volume, ringeso used for scrolling through display lists. The message waiting indicator incorporate command attention.
he programmable buttons may be assigned to directly access other stations, subscribeunks, trunk groups, or system features. Buttons may also store several dial commandeed dialing, voice response and voice mail system access, and other complex dialing
he handset is activated automatically whenever a call is initiated, regardless of the hantton, calls can be established and features activated. The handset includes an electrenamic receiver provide high quality voice reproduction.
he telephone features are described on the following pages.
O v e r v i e w
Overvie FlexSet CDRS 200 User Guide
Right handle
p cover
Built-in operator keyset(FlexSet 280D)
w b
Connection to CDRX-1
Power lamp
KB0 (CONTROL)
AC power input
Audio (handset/headset)
connector
Fast connectionfor three stationsubscriber ports
GND
ToAlarm Indicators
Five I/O connectors(J1-J5) to MDF
DC power input
B a s e C a b i n e t
Overvie FlexSet CDRS 200 User Guide
isplay panel
1 through F24unction Buttonirectory
1 through F24rogrammable Buttonsith LED indicators
ysP
w c
1 2 3
4 5 6
7 8 9
* #0
ABC
JKLGHI
PRS TUV
DEF
MNO
WXY
HOLD
TRAN
HOOK
F1 F2 F3
F4 F5 F6
F7 F8 F9
F10 F11 F12
F13 F14 F15
F16 F17 F18
F19 F20 F21
F22 F23 F24
AC INPUT
CONTROL
POWER
DC INPUT ON
ON
Mute(speaker) Speaker
LightOn/Off
Messagelamps
D
Dial pad(Key pad)
PTT button(handset)
AUDIO
SUBSCRIBERS
Volume keys
FFD
FPw
Fixed ke-
HOOK
PICK U-HOLD
-TRANS -
K e y s e t T e l e p h o n e
Overvie FlexSet CDRS 200 User Guide
See “Tab
T e s t
w d
le of Alarm Lamps and Pushbuttons” on page 19.
1 2 3
4 5 6
7 8 9
* #0
ABC
JKLGHI
PRS TUV
DEF
MNO
WXY
HOLD
TRAN
HOOK
F1 F2 F3
F4 F5 F6
F7 F8 F9
F10 F11 F12
F13 F14 F15
F16 F17 F18
F19 F20 F21
F22 F23 F24
AC INPUT
CONTROL
POWER
DC INPUT ON
ON
Mute(speaker)
Speaker
LightOn/Off
Displaypanel
ALARM key(#1997)
AUDIO
SUBSCRIBERS
Power
KB0Control
AC DCLow
Battery Major Minor
D i a g n o s t i c s a n d B u i l t - I n
Overvie FlexSet CDRS 200 User Guide
F3
F6
F9
F12
F15
F18
F21
F24
18
17
5
J5
16
tion.
w e
1 2 3
4 5 6
7 8 9
* #0
ABC
JKLGHI
PRS TUV
DEF
MNO
WXY
HOLD
TRAN
HOOK
F1 F2
F4 F5
F7 F8
F10 F11
F13 F14
F16 F17
F19 F20
F22 F23
AC INPUT
CONTROL
POWER
DC INPUT ON
ON
AUDIO
SUBSCRIBERS
7
6
5
4
3
2
1
33 34 29 30 31 32 28 27 26 25 24 23 2022 21 19
1141335 12119
88
10
J4J3J2J1
F r o n t P a n e l I n d e x
Click the number or area for a detailed explana
Overvie FlexSet CDRS 200 User Guide
Ite
1 RS 200 is operating
2 RS diagnostics and Alarm console (known
3 e AC INPUT connector.
4
5
ower is on standby while AC power is perates from the DC power.perates from the DC INPUT. The power
us replacing the AC power.
6 (MPS). e optional DC INPUT, enabling the
7
n t s
w f
m Component Function
POWER Indicator (Green) Lights to indicate that AC or DC power is supplied and the CD
CONTROL Connector(RS-232E)
Enables communication via an ASCII terminal. Connects to CDas KB0) PI interface.
AC INPUT ON Switch Turns the CDRS 200 on when the AC power is connected to th
AC INPUT Connector Connects the AC power cable from an AC power socket.
DC INPUT ON Switch
Connects the CDRS 200 unit to the optional DC power. This psupplied. In the event of the AC power failure the CDRS 200 oIf the AC power is discontinued, the CDRS 200 automatically oprovided by the DC INPUT is fed into the CDRS 200 circuit, th
DC INPUT Connector
Connects the optional DC power from the Main Power SourceIf an AC power failure occurs, the CDRS 200 is powered by thCDRS 200 system to operate continuously.
AUDIO Connector Connects the handset or headset to the cabinet.
F r o n t P a n e l C o m p o n e
Overvie FlexSet CDRS 200 User Guide
8, 9 the cabinet, refer to Chapter 5 of the
10
11-1 directly to the cabinet, refer to Chapter 5 of
16
s for dial numbers or telephony features.number, by using a pre-defined key, also ng a number or dial commands, the
2.
17 recording the key functions manually.
18 status, fault codes, etc. When messages and the equipment generic name.
19-2 same for each keyset system-wide. These be changed, system-wide, by the system
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SUBSCRIBERS Terminals
Enables fast connection of three telephone stations directly to CDRS 200 Installation Manual.
Ground Terminal Connects ground wire.
5 I/O Connectors J1-J5
Enable connection of subscriber, trunk and wireless equipmentthe CDRS 200 Installation Manual.
F1 through F24 Programmable (DSS) Buttons
Twenty four programmable function buttons with LED indicatorProvides a shortcut to a string of dial commands or telephone known as a DSS (Direct Station Selection) key. Instead of dialiprogrammed function key is pressed.See “Programming: Programmable Keys (F1-F24)” on page 14
F1 through F24 Function Button Directory
Directory of programmable function keys (F1 through F24) for See “Programming: Button Labeling (F1-F24)” on page 148.
Display panelLCD Panel with 2 lines and 40 characters each.Displays messages, functional information, alarms, equipmentare not displayed, the display shows the current time and data
2 Fixed Function Keys
These buttons are programmed during installation, and are thekeys cannot be programmed from the telephone, and can onlyadministrator.
m Component Function
F r o n t P a n e l F e a t u r e
Overvie FlexSet CDRS 200 User Guide
19
R key, Speaker key, or hookswitch) is used
key will disconnect the call.
k” condition of keyset station. Off-Hook has radle. Off-hook provides the dial tone,
ook” condition of keyset station. On-Hook on its cradle.
(SPKR) to operate as an On/Off switch.
20
ER key or Transfer key) is used to connect
al dialed subscribers. Allows the user to l, or establish a 3-way conference. the Transfer key. When using Transfer, sfer the call, or activate a feature. Transfer
ng: music, ring-back tone, busy tone or
21 answer any ringing station in your Pickup -UP] key.
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HOOK
The [HOOK] key (default dial number #120, also known as SPKfor making calls, receiving calls and disconnecting calls.
• When the key LED is lit: You are connected. Pressing the lit • Disconnecting calls: Press the lit [HOOK] key.
When pressed as a first key in a sequence indicates an “off hoothe same effect as lifting an home telephone handset from its cwhich then enables you to dial or activate a feature.When pressed as the last key in a sequence indicates an “on hhas the same effect as replacing the home telephone handset
Note: See your system administrator to program HOOK
TRANS
The [TRANS] key (default dial number #122, also known as XFbetween subscribers. When pressed, connects an incoming calling subscriber to locspeak with a called local subscriber before transferring the calWhile engaged on a call you can activate a feature by pressingspecial distinctive dial tone is heard, enabling you to either tranputs the second party on Hold and provides one of the followino sound at all, as defined system-wide. See “Transfer” on page 183.
PICK UPGroup Call Pickup (default dial number: #181 or 76) is used toGroup. The call connects immediately upon pressing the [PICKSee “Pickup: Group, Directed” on page 141.
m Component Function
F r o n t P a n e l F e a t u r e s ( c o
Overvie FlexSet CDRS 200 User Guide
22
ty (subscriber) on Hold while another call is : music, ring-back tone, busy tone or no
23-2 call
25
26
27 ed in the CDRS 200.
28 ed in the CDRS 200.
29 e cabinet.
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HOLD
[HOLD] key (default dial number #171) is used for placing a parmade or received. The held party can hear one of the followingsound at all, as defined systemwide.See “Hold” on page 96.
4Volume Buttons
Used to adjust:• Handset/headset levels during conversation• Ringer level while listening to the ringtone during an incoming• Scrolls display lists
MSG Indicators • Flashes at a fast rate in sync with the ring of the keyset.• Flashes at a slow rate to indicate that a message is waiting.
Dial Pad (Key Pad) Used to dial to subscribers and for dialing operational codes.
MINOR Indicator (Red) Lights to indicate that a minor alarm condition has been detect
MAJOR Indicator (Red) Lights to indicate that a major alarm condition has been detect
AC Indicator (Red) Lights to indicate that the AC power is not being supplied to th
m Component Function
F r o n t P a n e l F e a t u r e s ( c o
Overvie FlexSet CDRS 200 User Guide
30 e cabinet.
31 tion or non-existent. This LED is also lit y voltage is not connected.
32
33
34
35
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DC Indicator (Red) Lights to indicate that the DC power is not being supplied to th
LOW BAT Indicator (Red)
Lights to indicate that the DC supply voltage is below specificawhen the CDRS 200 operates on AC power and the DC suppl
Speaker Transmits alarm alert tones and keyset electronic rings.
MUTE (speaker) Pushbutton Mutes the speaker while pressed.
LIGHT Pushbutton
Toggles (on/off) the light of the:• ALARM LEDs• Keyset display panel
Handset Cradle and Handset PTT Button
Supports the handset. Push To Talk (PTT)
• Pressing this pushbutton activates the microphone.• Releasing mutes the microphone.
m Component Function
F r o n t P a n e l F e a t u r e s ( c o
Overvie FlexSet CDRS 200 User Guide
Mak directly from the dial pad.D not lit) and listen for the ringback tone.
Recans
, or pressing any flashing key (F1-F24).
Disc
Spesub
Mutmic
Diasub feature
Diasub
umber. begin.
r e s
w k
Action How to do it
ing calls
To place a call do any of the following:• Lift the handset and dial from the dial pad.• Lift the handset, press [HOOK], listen for the dial tone, and begin dialing• Lift the handset, press any programmable button F1-F24 that is idle (LE
See “Making Calls: External and Internal” on page 111.
eiving and wering calls
Lift the handset and answer the call by pressing the flashing [HOOK] keyThe caller ID is displayed on the top line.See “Receiving Calls / Answering Calls” on page 154.
onnecting calls Press the lit [HOOK] key.See “Speak/Headset/Handset (HOOK)” on page 171.
aking to scribers Press PTT switch on operator’s handset and talk into the microphone.
ing the rophone Release the PTT switch on operator’s handset.
ling an internal scriber number
Dial the required number and listen for ringback tone.Upon hearing a ringback tone, wait for answer or activate any required (Leave Message, Camp on, Voice page, etc.).
ling an external scriber number
Connect to an external line, usually by dialing 9, then dial the required nIn some systems an outside dial tone must be heard before dialing can
B a s i c T e l e p h o n y F e a t u
Overvie FlexSet CDRS 200 User Guide
Redpho
RinAdju
volume keys:
Cal
transfer an external call to a busy internal
wer).
lly returns to you after a predetermined
To cTran
hone (for example, when a wrong number
CONNECT message.
c o n t . )
w l
ialing to last ne number Press * (See “Last Number Redial” on page 110)
g Tone Volume stment
Adjust the volume of the ring tone and handset by using the or • Handset/headset levels during conversation• Ringer level while listening to the ringtone during an incoming call
See “Audio Level Adjustment” on page 21.
l Transfer
See “Transfer” on page 183.You can transfer an internal call to an internal subscriber. It is possible tosubscriber.
1 Press [TRANS]; the DIAL message appears.2 Dial the desired phone number (it is not necessary to wait for an ans3 Press [HOOK] to disconnect.
Note: A call transferred on Busy or on No Answer will automaticaperiod, accompanied by an appropriate message.
ancel Call sfer
Before disconnecting the call and before the called subscriber lifts the phas been dialed) do the following:
1 Press [TRANS]; the call returns to the operator accompanied by a RE2 To transfer the call again, repeat the call transfer procedure.
Action How to do it
B a s i c Te l e p h o n y F e a t u r e s (
Overvie FlexSet CDRS 200 User Guide
Contranan isub
or announces the calling party to the
ollowing:
cted to the called subscriber.ok, the call is returned to you.
3-W
nd wait for an answer.re connected in a conference and you will
Cal
the ring tone from the called subscriber is
XXX is the number of the calling
( c o n t . )
w m
sultation before sferring a call to nternal scriber
Note: Used, for example, when a user requests to transfer a call,called subscriber.
To speak with the called subscriber before transferring the call, do the f1 Press [TRANS].2 Dial the phone number and wait for answer.3 If the called subscriber accepts the call, disconnect. The call is conne4 If the called subscriber rejects the call, and replaces the phone on ho
ay Conference
See “Broker/Consultation/3-Way Conference Call” on page 36.If you want to add an additional party to a call in progress:
1 Press [TRANS].2 Dial the number of the additional party (local or outside subscriber) a3 After getting the answer, press again [TRANS]. All three subscribers a
see the following message:
YYYY 3WAY XXXXwhere: XXXX represents the phone number of subscriber AYYYY represents the phone number of subscriber B.To disconnect the last connected party, press again [TRANS].
l Pickup
See “Pickup: Group, Directed” on page 141.You can answer to a no answer call destined to a local subscriber whilestill heard:
1 Press [PICK-UP]. You will see the message ANSWER XXXX, where Xsubscriber.
2 Answer the calling subscriber.
Action How to do it
B a s i c T e l e p h o n y F e a t u r e s
Overvie FlexSet CDRS 200 User Guide
Cal
held party can hear one of the following: e. heard.rsation is ended, press [HOLD] and speak
( c o n t . )
w n
l Hold
See “Hold” on page 96.You can put a call on HOLD while another call is made or received. Themusic, reorder tone, busy tone or no sound at all as defined system-wid
1 Press [HOLD]; the HOLD button LED lights and a confirmation tone is2 To resume the first conversation placed on hold after the new conve
with the waiting party.
Action How to do it
B a s i c T e l e p h o n y F e a t u r e s
Acc FlexSet CDRS 200 User Guide
lay Message Key LEDAccou
When are priCall Aof statcan bedate anCode iAccou
To act1. Pre A C C O U N T #
U N T N U M B E R O N2. Dial
3. A C C O U N T #nnnn O N
4. T K / T K G / L I BO N
count numbersplayed when is used)
ount C
Press
Dial ex
Note:
ode - As Required 1
Dispnt Code - As Required #1990
your company is equipped with a Call Accounting System, call statistics nted through the Station Message Detailed Records (SMDR) report. The ccounting System is defined system-wide and among the various types istics that the report gives is cost monitoring or pulse metering, which assigned to a particular client account number. The printout includes the d time that the conversation took place. When activated, the Account s useful in facilitating billing by individuals regardless of Client nt.
ivate Account Code from idle:ss [ACCOUNT CODE] or dial feature code #1990. E N T E R
A C C O the account number.
outside line key or dial the access code for an outside line. E N T E R
ternal number. E N T E R
Last Number Redial code, Saved Number code or Speed Number (Public or Private Library) can also be used instead of an outside line, where applicable.
n = Ac(not diVFAC
Accoun FlexSet CDRS 200 User Guide
lay Message Key LED
To act
1. Pre A C C O U N T #U N T N U M B E R O N
2. Dial A C C O U N T #nnnn O N
3. List I R M E DO N
4. Con N N E C T (trunk #)O F F
No
1. In de during a conversation without placing th
t Code - As Required 2
Disp
ivate during an incoming or outgoing call:
ss [ACCOUNT CODE]1 or press [TRANS]* and dial feature code #1990. E N T E RA C C O
the account number. E N T E R
en for the confirmation tone. C O N F
tinue the call or press [HOOK]. R E C O
te: Depending upon your system definition, up to 16 digits are available for account numbers. Only one account number entry is allowed for a single call. Any additional number will show the message “ALREADY SET”. If you dial a wrong account number (when VFAC is installed in your system), the error message “PASSCODE FAIL” will appear.
some systems, when defined system-wide, pressing a button enables to enter an Account Coe caller on hold.
Acc FlexSet CDRS 200 User Guide
lay Message Key LEDAccou
The foCode i
To ma1. Dial
2. Dial
3. Dial
To red1. Dial
2.
To1.
2.
To1.
2.
ount C
Dial ac
redial Press
Dial ac
dial a Dial sp
Dial ac
ode - Forced 3
Dispnt Code - Forced
llowing procedures describe placing calls when the Forced Account s required.
ke an external call: external line access code or press outside line key or press speed key.
account number.
external number.
ial the last number: the Last Number Redial feature code #143 or press or press [LAST NUMBER].
count number.
a saved number:[SAVED] or dial Saved Number feature code #196.
count number.
public or private speed call number:eed call library number or press speed key.
count number.
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
A matic call distribution. The ACD/U Call Distribution Systems improve in ndling a large volume of incoming ca ourage callers to wait rather than ri
T f the group. When all lines are in us outed to a predetermined telephone nu
C m wide defined rules. The most co as been waiting for a call for the lo ting staff. The UCD system au
e
D & UC
The
D Groups 4
Disp UCD Groups
n ACD/UCD group is a number of stations operating together for the purpose of autoCD groups form the building blocks for modern call centers. The Automatic/Uniformcoming call handling by queuing and routing callers. They are used in businesses halls. ACD/UCD systems prevent from giving busy tone to incoming callers. They enc
ng elsewhere.
he incoming calls are distributed among a group of agents. Agents can log in or out oe, an announcement plays for callers waiting in queue. If the queue is full, calls are rmber.
alls incoming to an ACD/UCD group are answered by free agents, according to systemmon ACD rule enables the longest waiting call to be answered by the agent who hngest period of time. UCD groups do not provide call distribution to the longest waitomatically delivers each incoming call to the next available agent.
following ACD/UCD features are available:
Feature Pag
Calls Waiting Display (ACD only). . . . . . . . . . . . . . 5Load ID - for ACD Group. . . . . . . . . . . . . . . . . . . . 6Log-In/Out - for a Single ACD Group . . . . . . . . . . . 8Primary Log-In - for ACD Group . . . . . . . . . . . . . 10Release/Resume from All Groups . . . . . . . . . . . . . 12Release/Resume from a single UCD Group . . . . . . 13Wrap-Up Code - for ACD Group (#1977). . . . . . . . 14Wrap-Up Time On/Off (#1976) . . . . . . . . . . . . . . . 15
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
This fefor any
To vie1. Pre A C D #
A I T I N G C A L L O N
2. Dial W A I T . nnnacd # ) O F F
3. List
No
To vieTfe F L A S H I N G
1. W A I T . nnnacd# )
Number of waiting calls
D & UC
he CALature c
Press
Note:
D Groups: Calls Waiting Display (ACD only) 5
Disp UCD Groups: Calls Waiting Display (ACD only) #1982
ature provides you with the ability to view the number of calls waiting ACD group.
w the number of waiting calls for any group while in idle:ss [CALLS WAITING] or dial feature code #1982 E N T E R
A C D W
any ACD group number. C A L L SA C D (
en for the confirmation tone.
te: To program a [CALLS WAITING] key, use feature code #1982.
w the number of waiting calls for a specific group:LS WAIT ACD # Key LED flashes when calls are waiting. This
an be used in any call state, including while in conversation.
the flashing [CALLS WAITING ACD#] key. C A L L SA C D (
To program a [CALLS WAITING ACD #] key, use feature code #1982, followed by the specific ACD group number.
nnn =
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
This fethe sysregisterequirenumbelast grgroup
To Loa1. Pre I D
I D O N
2. Dial I D xxxxI D O N
3. I R M E DO F F
number
D & UC
Listen
Note:
D Groups: Load ID - for ACD Group 6
Disp UCD Groups: Load ID - for ACD Group #1973
ature enables the system to identify the ACD group agent when joining tem for the first time during a session. Once your ID number is red in the system for the first time, you can join as many ACD groups as d. As long as you are logged into at least one ACD group, your ID r will remain in the system. However, once you have logged out of the oup, your ID number will be erased from the system. Entering an ACD requires reloading your ID.
d your ID Number:ss [LOAD ID] or dial feature code #1973. E N T E R
L O A D
your ID number (4 digits). E N T E RL O A D
for the confirmation tone. C O N F
Only one ID number is allowed per station, any additional Load ID replaces the current one. The ID number can be changed as many times as needed. You can load a different ID while logged in. This may be applicable if another agent takes over your station and wants to continue operating it without logging in.
X = ID
ACD & FlexSet CDRS 200 User Guide
lay Message Key LED
To loa1. Pre
app I D xxxxI D O N
2. DialID n
3. List I R M E DO N
UCD Groups: Load ID - for ACD Group 7
Disp
d another ID number:ss [LOAD ID] or dial feature code #1973. Your current ID number (xxxx) ears on the display. E N T E R
L O A D your new ID number (4 digits). As the new ID number is entered, the old umber disappears from the display.
en for the confirmation tone. C O N F
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
This fegroup.
To log1. Pre A C D #
O F F
2. Dial I G N ( acd# ) I D : xxxx O F F
3. Dial N ( acd# ) I D : xxxx O N
4. List
To1. A C D #
O N
2. I G N ( acd# ) I D : xxxx O N
3.
4.
number (displayed only when required)
D & UC
Note:
log-o Press
Dial yo
Dial ca
Listen
See N
D Groups: Log-In/Out - for Single ACD Group 8
Disp UCD Groups: Log-In/Out - for Single ACD Group #1974
ature is used when an ACD group member joins or leaves an ACD A user can simultaneously be a member of numerous ACD groups.
-in to a single group:ss [LOG-IN/OUT] or dial feature code #1974. E N T E R
L O G I N
your ACD group number. D E A S SL O G I N
activation code . A S S I GL O G I N
en for the confirmation tone.
When an ACD/UCD ID is required and Log-In is attempted, the display will show: N O I D
L O G I N
ut from a single group:[LOG-IN/OUT] or dial feature code #1974. E N T E R
L O G I N
ur ACD group number. D E A S SL O G I N
ncellation code .
for the confirmation tone.
otes on next page.
X = ID
ACD & FlexSet CDRS 200 User Guide
lay Message Key LED
NotE D O U T
O F F
UCD Groups: Log-In/Out - for Single ACD Group 9
Disp
es:1) When you log-out from all the ACD groups the LOG-IN/OUT LED is extinguished and your ID number is erased from the L O G G
system. The display shows:
2) When logging-in or out from additional groups, the above procedures are repeated as many times as needed.
3) If you log-out from your primary group using this feature code, you also log-out as primary, so the group is no longer marked as primary (see page 10).
4) The LOG-IN/OUT key can be programmed with #1974 plus an ACD group number to use the key as an on/off switch for that group.
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
This feother gprimarOnly wreceiv
No
To log1. Pre A C D #
O F F
2. Dial R Y ( acd# ) I D : xxxx O F F
3. N ( acd# ) I D : xxxx O N
4.
number (displayed only when required)
D & UC
Dial ac
Listen
Notes
D Groups: Primary Log-in (ACD only) 10
Disp UCD Groups: Primary Log-in (ACD only) #1442
ature allows defining one of your ACD groups as having priority over roups of which you are a member. Once you have logged in to your y group, waiting calls are always routed to you from this group first. hen no more calls are waiting on the primary group queue, do you
e calls from your other groups.te: If you did not define any group as primary or logged out from the
primary group, then the first group you logged into (see page 8) is defined as primary by the system.
-In to the Primary Group:ss [PRIMARY LOG-IN] or dial feature code #1442. E N T E R
L O G I N
your ACD group number. P R I M AL O G I N
tivation code . A S S I GL O G I N
for the confirmation tone.
:1) Some ACD/UCD groups may require you to define an ID number before logging in to the group (see page 6).
2) Only one group can be marked as your primary group. When you log in again on a different group as primary, the previous primary log-in is overridden.
3) The PRIMARY LOG-IN key can be programmed with #1442 plus an ACD group number to use the key as an on/off switch.
4) On logging in to mark a group as primary, you are also logged in as a member of the group (see page 8).
X = ID
ACD & FlexSet CDRS 200 User Guide
lay Message Key LED
To LogThe page
No
UCD Groups: Primary Log-in (ACD only) 11
Disp
-Out from the Primary Group:procedure is the same as logging out from a single group (see previous ), except that the primary ACD group number is entered.
te: After logging out so the group is no longer marked as primary by using this feature, you remain logged in as a member of the group (see page 8).
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
You cayou arACD/Ureleasecall w
To rele1. Pre M E D A L L
O F For
Dial S E D A L LO N
2. List
To1. S E D A L L
O N
M E D A L LO F F
2.
R I D L E O N L Y O N
D & UC
resum Press
or
Dial fe
Listen
Note:
D Groups: Release/Resume From All Groups 12
Disp UCD Groups: Release/Resume From All Groups #1975
n temporarily self release from all of the ACD/UCD groups of which e a member. This feature also allows you to resume connections with the
CD groups from which you have been released. You are automatically d from all the groups of which you are a member if you do not answer a
ithin a predetermined time (system-wide defined).
ase from all ACD/UCD groups:ss [RELEASE ALL] key. R E S U
feature code #1975 followed by activation code . R E L E A
en for the confirmation tone.
e connection with all ACD/UCD groups (from idle):the lit [RELEASE ALL] key. R E L E A
ature code #1975 followed by cancellation code . R E S U
for the confirmation tone.
Any attempt to resume, while not in idle, is refused. The E R R OF R O Mfollowing message appears:
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
When UCD g
To lea1. Pre H U N T G R . #
S E H U N T
2. Dial
3. Dial M E DO F F
4. List S E DO N
To retu1. H U N T G R . #
S E H U N T2.
3. S E DO N
4. M E DO F F
D & UC
Press
Dial yo
Dial ca
Listen
Note:
D Groups: Release/Resume From a UCD Group 13
Disp UCD Groups: Release/Resume From a UCD Group #1991
your station is a member of a UCD group, you may temporarily exit the roup and then rejoin when required.
ve a single UCD group:ss [RELEASE HUNT] or dial feature code #1991. E N T E R
R E L E A
your UCD group number.
activation code . R E S U
en for the confirmation tone. R E L E A
rn to a single UCD group:the lit [RELEASE HUNT] or dial feature code #1991. E N T E R
R E L E Aur UCD group number.
ncellation code . R E L E A
for the confirmation tone. R E S U
The [RELEASE HUNT] key can be programmed with the feature code (#1991) plus the relevant UCD group number to use the key as an on/off switch.
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
After acan becustominformsystem
To act1. Pre C O D E
- U P C O D E O N2. Dial
3. List I R M E DO F F
D & UC
D Groups: Wrap-Up Code (ACD only) 14Disp UCD Groups: Wrap-Up Code (ACD only) #1977
n ACD incoming call has been completed, information about the call sent to the CCM. This information might include whether or not the er is satisfied, or the origin of an incoming call. The types of ation that can be sent to the CCM and the relevant codes are defined -wide. (See your ACD supervisor for a list of codes).
ivate the Wrap-Up code:ss [WRAP-UP CODE] or dial feature code #1977. E N T E R
W R A P the required Wrap-Up code (4 digits).
en for the confirmation tone. C O N F
List of Wrap-Up Codes
Wrap-Up Code Meaning
AC FlexSet CDRS 200 User Guide
lay Message Key LEDACD &
The Wtime-odetermto utiliWhen - U P T I M E
To act1. Pre - U P O F F
O F For
Dial - U P O NO N
2. List
To1. - U P O N
O N
2. - U P O F FO F F
D & UC
cance Press
or
Dial fe
Listen
D Groups: Wrap-Up Time On/Off 15
Disp UCD Groups: Wrap-Up Time On/Off #1976
rap-Up Time feature provides an idle ACD/UCD group member with a ut period between consecutive group calls. The time-out period is ined for each group on a system-wide basis. This feature allows an agent ze the Wrap-Up code without interfering with outside calls.in Wrap-Up state, the display shows: W R A P
ivate Wrap-Up Time:ss [WRAP-UP TIME]. W R A P
feature code #1976 followed by activation code . W R A P
en for the confirmation tone.
l Wrap-Up Time:the lit [WRAP-UP TIME]. W R A P
ature code #1976 followed by cancellation code .
for the confirmation tone. W R A P
Act FlexSet CDRS 200 User Guide
lay Message Key LEDActiva
Use thThe foSee yoThe accode, o
ivation
Code ¸ 16Disption Code #11 or # 1 or 1
e Activation code as required when programming features. llowing symbol in this manual indicates an activation code: ur system manager, as to which activation code is used in your system.tivation code can be entered by dialing or programming a key with the r adding the code to the program of a feature key.
Ala FlexSet CDRS 200 User Guide
lay Message Key LEDAlarm
This fe
To exa1. Pre
2. Presof etech
3. Pre
- Display Elements
Wco
TA
location
ault serial number
A L A R M
type of fault
rm (Au
hen an ndition
he Majolarm La
BLSTE
thorized Attendant) 17
Disp (Authorized Attendant) #1997
ature allows the attendant to identify and examine system Alarms.
mine Alarm list:ss [ALARM] or dial Access Code #1997. A L A R M
s Volume-UP to scroll through the alarm numbers and make a note ach alarm number. (These numbers should be reported to the service nician; see next page).
ss [HOOK] to release.
Alarm Message - LED Status Alarm Message
ALARM key is programmed, the LED status indicates the following s:
r/Minor Alarm lamps lit to indicate alarm condition, see “Table of mps and Pushbuttons” on page 19.
OFF: No AlarmsINKING: Alarm condition has occurred
ADY ON: Alarm conditions remains but has been examined by the attendant
f
Alarm (A FlexSet CDRS 200 User Guide
lay Message Key LED
Tyo
Fa
Action
60 s malfunctioning and e.
61 uires immediate service cord will be lost.
Oth hnician.
uthorized Attendant) 18
Disp
Table of Displayed Alarm Types
pe f ult
Description
Data Terminal Ready (DTR) not sent. SMDR printer irequires servic
SMDR backup buffer has reached 75% of its capacity. Only 25% of the number of records defined system-wide can now be accommodated in the space remaining.
The printer reqor the SMDR re
er See next page Call service tec
Alarm (A FlexSet CDRS 200 User Guide
lay Message Key LED
play (on/off)
ringer
he CDRS 200 is operating
d to the cabinet, or that the AC
d to the cabinet, or that the DC
Normal indication when the ltage is not connected
uthorized Attendant) 19
Disp
Table of Alarm Lamps and Pushbuttons
Feature Color Function
LIGHT Pushbutton
Toggles the lighting of the ALARM lamps and keyset dis
MUTE (speaker) Pushbutton
Pressing this pushbutton mutes the alarm speaker alert
Speaker Loudspeaker for alarm alert tones and keyset electronic
POWER Indicator
Green Lights to indicate that AC or DC power is supplied and t
AC Indicator Red Lights to indicate that the AC power is not being supplieline is unplugged
DC Indicator Red Lights to indicate that the DC power is not being suppliesource is unplugged
LOW BAT Indicator
Red Lights to indicate that the DC supply voltage is too low. CDRS 200 operates on AC power and the DC supply vo
Alarm (A FlexSet CDRS 200 User Guide
lay Message Key LED
detected in the CDRS 200
detected in the CDRS 200
uthorized Attendant) 20
Disp
MAJOR Indicator
Red Lights to indicate that a major alarm condition has been
MINOR Indicator
Red Lights to indicate that a minor alarm condition has been
Feature Color Function
Au FlexSet CDRS 200 User Guide
lay Message Key LEDAudio
The auteleph
To adj
• Pres
• Pres
The spindepe
• Han S T V O L . yyyy
rece•
5 speaker and music volume level 0 to MAX = 15) 24dB range
handset volume level 0 to MAX = 7) 12dB range
dio Lev
Ring LSee “R
el Adjustment 21
Disp Level Adjustment
dio level adjustment is used to control the sound that emanates from the one’s loudspeaker and handset.
ust audio level:
s to increase volume.
s to decrease volume.
eaker, background music and handset each has its own audio level and is ndently influenced by volume keys as follows:
dset/Headset: When conversing through the handset or headset, H A N D
iver volume can be adjusted.evel: Allows you to define how the telephone will ring. ing Adjustment” on page 159.
x = 0-1(MIN =
y = 0-7(MIN =
Au FlexSet CDRS 200 User Guide
lay Message Key LEDAuto A
The feused toautomansweTo act1. Pre A N S W E R O F F
O F For
Dial A N S W E R O NO N
2. List
CAUTIO
To1. A N S W E R O N
O N
A N S W E R O F FO F F
2.
to Answ
cance Press
or
Dial A
Listen
er On/Off (for Headset) 22
Dispnswer On/Off (for Headset) #138
ature is designed for users operating in headset mode. This feature can be answer all incoming calls automatically. Incoming calls to your station
atically connect after a predetermined number of rings so that you can r the call immediately. ivate Auto Answer:ss [AUTO ANSWER]. A U T O
feature code #138 followed by activation code . A U T O
en for the confirmation tone.
N ! Leaving your work station while Auto Answer is activated causes your station to answer incoming calls. All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.
l Auto Answer:the lit [AUTO ANSWER] A U T O
uto Answer code #138 followed by cancellation code . A U T O
for the confirmation tone.
Au FlexSet CDRS 200 User Guide
lay Message Key LEDAuto S
When phonethe othnumbeexchanthe neestationBoth sSet Rea rever
To1. A T E
S O U R C E N O . O N2.
3. A T E P A S S C O D E O N
4. I R MO N
5. isplay of thece number O F F
To1.
1 2 3
4 5 6
7 8 9
* #0
ABC
JKLGHI
PRS TUV
DEF
MNO
WXY
HOLD
TRAN
HOOK
F1 F2 F3
F4 F5 F6
F7 F8 F9
F10 F11 F12
F13 F14 F15
F16 F17 F18
F19 F20 F21
F22 F23 F24
AC INPUT
CONTROL
POWER
DC INPUT ON
ON
AUDIO
SUBSCRIBERS
on
- Dial Number- Keyset Definition- COS- Programmable keys- Private Library- Message indication- Group membership- Personal Directory
Source Station(Passcode)
Swapping:
t Relocaten from the
tion station
station'se to be
to Set R
activa Press
Dial yo
Dial yo
Dial ac
The st
rever Repea
WARN
elocate: Permanent 23
Dispet Relocate: Permanent
defined for permanent relocation, this feature enables you to swap s within the same Coral system by assigning one FlexSet the profile of er FlexSet or CDRS keyset, and vice versa. All the phones' properties, ring, programmable keys, membership in groups, etc. are automatically ged. This feature facilitates the phone relocation procedure, eliminating d for traditional phone moves that involve physical disconnection of the wires and reconnection at another location.ource and destination phones (see figure) should be keysets. The Auto locate is activated at the destination station. The phone swap holds until se swap is performed.
te from the destination location:[AUTO SET RELOCATE] or dial the Auto Set Relocate feature code. R E L O C
E N T E R
ur (source) station number.
ur (source) passcode (4 digits). R E L O CE N T E R
tivation code (no confirmation tone is heard). C O N F
ation initializes with the source profile. idle d sour
se the phone relocation:t the above procedure from your original source location.
ING: See warning on (see page 24).
DestinatiStation
1. Auto Se activatio Destina
2. Source passcod entered
Au FlexSet CDRS 200 User Guide
lay Message Key LEDAuto S
When of youextens(sourcwith aplace, vice veThe Athe stotempoyour CSet Reis autoal••
ToRR
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activaepeat thelocate
WARN
elocate: Temporary 24
Dispet Relocate: Temporary
defined for temporary relocation, this feature allows a temporary move r extension from one location to another, while preserving your ion's original setup. Activating Auto Set Relocate exchanges all of your e) phone's programmable keys, numbering, membership in groups, etc. nother (destination) phone within the same Coral system. As this takes the source phone acquires the full profile of the destination phone, and rsa.
uto Set Relocate spares you the inconvenience of having to re-enter all red speed numbers and to reset previously defined features at your rary location. This feature enables you to use any FlexSet available from oral system while keeping your unique extension dial number. The Auto locate is activated at the destination station. The temporary phone swap matically reversed at midnight. Reactivating Auto Set Relocate at the
wapped destination station causes:atic cancellation of the first relocationge of the new (third user's) phone profile with the destination phone
te from the destination (your new) location:e activation procedure described on the (see page 23) for “Auto Set
: Permanent”.
ING: When invoking the Auto Set Relocate feature, incorrect information may be sent to the local Emergency or E911 Center. Before activating this feature, contact your local system administrator to ensure that your new and current system profiles are compatible with the E911 (Emergency) Center.
Auto Se FlexSet CDRS 200 User Guide
lay Message Key LED
To can1. Pre A T E
S O U R C E N O . O N2. Dial
new
3. Dial A T E P A S S C O D E O N
4. Dial I R MO N
5. The isplay of thece number O F F
t Relocate: Temporary 25
Disp
cel from the destination (your new) location:ss the lit [AUTO SET RELOCATE] or dial Auto Set Relocate feature code. R E L O C
E N T E R your (source) station number (the number that is now displayed at your location).
your (source) station passcode (4 digits). R E L O CE N T E R
cancellation code (no confirmation tone is heard). C O N F
station initializes with the source profile. idle d sour
Bo FlexSet CDRS 200 User Guide
lay Message Key LEDBoss G
A ns may or may not simultaneously ri tations when a call arrives and can th can be either transferred to any gr up member can join a conversation fo t only when the original group m sation when allowed system-wide, an
In 149.
T s.
T
ss Grou
p 26Disproup
Boss Group is a number of stations operating together in which the individual stationg, as defined by the system per Boss Group. The appropriate line key flashes at all sen be answered by any group member. When set to ring at a specific station, the calloup member or picked up by any group member when not in exclusive hold. Any gror ‘1A2’ or 3-way conversation by pressing the appropriate illuminated LINE key, buember is not in privacy mode. Additional members can join to make a 4-way converd none of the three participants have Privacy on.
order to program a line key, see “Programming: Boss Group Line Key” on page
he maximum number of lines available for your group is defined on a per group basi
he following Boss Group pages are subdivided into the topics listed below:
Feature PageProgramming Exclusive Hold . . . . . . . . . . . . . . . 27Programming Privacy . . . . . . . . . . . . . . . . . . . . . 28Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Bo FlexSet CDRS 200 User Guide
lay Message Key LEDBoss G
As a Bmode.telephcancelBoss G
To act1. Pre X C L . H O L D
O F For
Dial S I V E H O L DO N
2. List
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O N
X C L . H O L DO F F
2.
ss Grou
cance Press
or
Dial E
Listen
p: Programming Exclusive Hold 27
Disproup: Programming Exclusive Hold #187
oss Group member, you can put your telephone into Exclusive Hold This ensures that a call placed on hold can be retrieved only at the one where Exclusive Hold was originally placed. If Exclusive Hold is led, the call put on hold can be retrieved by any other member of your roup. The feature can be utilized for a specific call or for all calls.
ivate Exclusive Hold for all calls:ss [EXCLUSIVE HOLD]. N O N E
Exclusive Hold feature code #187 followed by activation code . E X C L U
en for the confirmation tone.
l Exclusive Hold for all calls:the lit [EXCLUSIVE HOLD]. E X C L U
xclusive Hold feature code #187 followed by cancellation code . N O N E
for the confirmation tone.
Bo FlexSet CDRS 200 User Guide
lay Message Key LEDBoss G
As a Bprevenconver
To act1. Pre I V A C Y
O F For
Dial C YO N
2. List
To can1. C Y
O N
I V A C YO F F
2.
ss Grou
Press
or
Dial P
Listen
p: Programming Privacy 28
Disproup: Programming Privacy #186 or #6
oss Group member you can put your telephone into privacy mode. This ts other stations within your Boss Group from accidentally joining your sations.
ivate Privacy for all calls:ss [PRIVACY]. N O P R
Privacy feature code #186 followed by activation code . P R I V A
en for the confirmation tone.
cel Privacy for all calls:the lit [PRIVACY]. P R I V A
rivacy feature code #186 followed by cancellation code . N O P R
for the confirmation tone.
Bo FlexSet CDRS 200 User Guide
lay Message Key LEDBoss G
Calls acriteriacalls aInternapage 4numbeUNA/cextern• All C D A L L
Forwdestistill
• Bus D B U S Y
• D N O A N S
• D T I M E D
Period From To
External calls
ss Grou
ForwarBoss G No AnsForwaryour Brings. TimedForwarperiod two sepbetweesecretaperiods
p: Call Forward 29
Disproup: Call Forward
rriving at your boss group can be forwarded, according to certain , to ring at various destinations.The system can distinguish between
rriving from an internal or external source when forwarding. Calls from l and External sources can be forwarded to different destinations (see 3). Possible forward destinations are operator, station/group, external r via public and private speed call library, DVMS pre-recorded message, entral bell, group call, or network number (and the Boss Group itself for al calls). (see page 30) for forwarding procedure).alls ( E ) F Wards all your incoming Boss Group calls to a selected destination. The nation can call back or return calls to your group, and outgoing calls can be placed from within the group.y ( E ) F W
ds your incoming boss group calls to another destination when your roup lines are all busy.wer ( E ) F Wds your incoming Boss Group calls to another destination when none of oss Group lines has been answered within a system-defined number of
( E ) F Wds your incoming Boss Group calls to another destination, for a time determined by the system. The system defined time can include up to arate time periods, for example, between 12:00pm and 12:30pm and
n 6:00pm and 6:30pm, your calls can be forwarded to the group ry. Use the form on the right, to specify the system-defined time .
Time
1st
2nd
(E) =
Boss Gr FlexSet CDRS 200 User Guide
lay Message Key LED
To act
1. Pre D type
(Ca
2. Dial bD type
3. Dial b zzzzzD type
4. Pre
To can1. Pres
Forw D T Y P E
2. List
3. Dial b zzzzzD type
4. Dial bD type
5. Pre
No
ur boss group number or namerward destination
oup: Call Forward 30
Disp
ivate Call Forward:
ss the required [CALL FORWARD] key, or dial the appropriate Call Forward ( E ) F W
ll Forward External) feature code (see table on page 31).
your boss group number. bbbb( E ) F W
the destination number where calls are to be forwarded. bbbb( E ) F W
ss [HOOK].
cel Call Forward:s required [CALL FORWARD] key, or dial the appropriate Call Forward (Call ard External) feature code (see table on page 31). ( E ) F W
en for the dial tone.
your boss group number. bbbb( E ) F W
cancellation code . bbbb( E ) F W
ss [HOOK].
te: Should you hear a reorder tone, call forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward for your boss group.
b = Yoz = Fo
Boss Gr FlexSet CDRS 200 User Guide
lay Message Key LED
oup: Call Forward 31
Disp
Boss GroupCall Forward Type
Feature Codes
Internal and External Calls
External Calls Only
ALL #168 #17707
BUSY #167 #17706
NO ANSWER #169 #17708
TIMED #1984 #17709
Bo FlexSet CDRS 200 User Guide
lay Message Key LEDBoss G
Makin1. Pre O F F
2. Dial O N
No
ReceivWhen x C A L L bbbbb
F L A S H I N G
1. Pre E R xxxxxO N
2.
ler number or name (see page 154)
r Boss Group number or nameTo
Ymreyo
1. yyyyy xxxxxO N
ss Grou
Answe
Note:
join a
ou can ember’order tou recei
Press
Both c
p: Using 32
Disproup: Using
g Calls:ss a free [LINE -nn] key.
required number.
te: The line key LED of all group members changes from off to steady on.
ing Calls / Answering Calls:line flashes and telephone rings or only line flashes: xxxx
ss the flashing [LINE -nn] key or, if phone rings, press [HOOK]. A N S W
r the call.
The line key LED of all group members changes from flashing to steady on.
x = cal
b = you group conversation:
join any group conversation when a line key is on. Except when the s station is set to privacy, in which case the message PRIVACY and a ne is heard. If another member has already joined the conversation, then ve the message ILLEGAL and a reorder tone is heard.
the lit [LINE-nn] key. B T O
onversing parties will hear the Break-In warning tone.
Boss Gr FlexSet CDRS 200 User Guide
lay Message Key LED
Privac
Whiledone bcan bestationtempocomplas prev
No
oup: Using 33
Disp
y during a call: activate/cancel
on a call you can speak privately without other parties joining in. This is y using the Privacy key. The Privacy key turns the feature on and off and pressed as many times as necessary. Once Privacy is defined for your (all calls) the key LED remains illuminated, even if the key is pressed to rarily override the Privacy feature. However, when your call is eted the telephone returns to the permanent status, private or non-private, iously defined for all calls.
te: The Exclusive Hold key operates in the same manner as Privacy, except that the messages are relevant for Exclusive Hold.
Boss Gr FlexSet CDRS 200 User Guide
lay Message Key LED
To pla
For anon pag
No S I V E H O L D
Pre H O L D xxxxxW I N K I N G
No
To tran
No
1. Pre X C L . H O L D
No H O L D xxxxxW I N K I N G
2. List
3. Info
To retu1. Pre E R xxxxx
W I N K I N GO N
oup: Using 34
Disp
ce a call on Exclusive Hold:
explanation of how Exclusive Hold operates see explanation of Privacy e 32. For programming Exclusive Hold see page 27.
te: If your telephone is not in Exclusive Hold mode for all calls, press E X C L U[EXCLUSIVE HOLD] before you press [HOLD].
ss [HOLD]. C A L L
te: The [LINE-nn] LED on hold remains steadily lit at all other system FlexSets.
sfer call to a group member (while in conversation):
te: If your telephone is in Exclusive Hold mode for all calls, press[EXCLUSIVE HOLD] before you press [HOLD].
ss [HOLD]. N O N E
te: [LINE-nn] LED on hold winks on all system FlexSets. C A L L
en for the confirmation tone.
rm the party to whom you want to transfer on which line the call is held.
rn or pickup a call on Hold:ss the winking [LINE-nn]. A N S W
Bre FlexSet CDRS 200 User Guide
lay Message Key LEDBreak
This fecall.To bre1. Pre xxxxx
or
Pre yyyyy xxxxx
BothNo
x B U S Y xxxxx
To rele1.
ak-In
Press
Note:
35
Disp-In TRANS 3, #124
ature enables an authorized user to break into an established two-party
ak into a busy destination:ss [BREAK IN]. B U S Y
ss [TRANS] and dial Break-In code 3. B T O
conversing parties will hear the Break-In warning tone.te: When your phone is defined as an Attendant Console, the display will
show the number or name of both conversing parties: xxxx
ase Break-In (Break-Out):[HOOK].
To program a [BREAK-IN] key, use feature code #124.
Bro FlexSet CDRS 200 User Guide
lay Message Key LEDBroke
Your tfunctioby firsTransfdialedaction“Trans• Brok
privnot conv
• Con
•
•
•
ker/Co
While complethen re
3-Wayongoinconfer
Continaddinginto a mhardwa
Comballowsconfer
nsultation/3-Way Conference Call 36
Dispr/Consultation/3-Way Conference Call TRANS
elephone can be set up to use only one of the following three party ns, as defined through your Class Of Service. Each action is performed
t pressing the TRANS (transfer) key; however, for stations where Auto er is defined, transfer takes place as soon as the required number is . This takes effect only the first time transfer takes place. Subsequent s do require pressing TRANS as defined in this manual. See also fer to Held Call” on page 185.er call: This feature allows you to put a call on hold and then converse
ately with a third party, while switching between the two calls. The party in conversation is automatically put on hold and cannot hear any other ersation.
sultation call: This feature allows you to consult with a third party. consulting, the original caller is put on hold. After consultation is te the two original parties are reconnected and the consulted party is leased. Conference: This feature allows you to bring a third party into an g conversation. All three parties can converse in a three party ence.uous Conference: This feature allows an authorized user to continue participants to an established 3-way call, effectively turning the call ulti-party conference call (up to 6/15 members, depending on system
re).ination Consultation/Broker/3-Way Conference calls: This feature you to change a conversation from broker to consultation to 3-way ence by pressing the transfer key while in conversation. The first
Broker/C FlexSet CDRS 200 User Guide
lay Message Key LED
trantranpartwith
onsultation/3-Way Conference Call 37
Disp
sfer allows you to converse privately with a third party. The second sfer allows you to speak privately with the original party, while the third y is put on hold. The third transfer places you in a 3-way conversation all parties.
Broker/C FlexSet CDRS 200 User Guide
lay Message Key LED
All the
To act1. Pre
2. Dial
3. Pre
The
• Pr
or
• Pr
To act1. Pre
2. Dialcon
3. Pre
onsultation/3-Way Conference Call 38
Disp
following features are activated during an established call:
ivate a Broker call:ss [TRANS]*.
the third party - wait for answer.
ss [TRANS] to alternate between parties (any number of times).
n either
ess [HOOK] in order to allow conversation between the two parties.
ess [FORCED RELEASE] to release all parties and press [HOOK].
ivate a Consultation call:ss [TRANS]*.
the number of the person you want to consult with, then when your versation is concluded
ss [TRANS] to return to the original call (the consulted party is released).
Broker/C FlexSet CDRS 200 User Guide
lay Message Key LED
To act1. Pre
2. Dial
eith
• Prca
or
• Pr
To add1. Dur
2. Dial
eith
• Prpa
or
• Prca
onsultation/3-Way Conference Call 39
Disp
ivate 3-Way call:ss [TRANS]*.
the third party number. When the party answers
er
ess [FORCED RELEASE] to release the third party and to return to original ll (same as consultation call)
ess [TRANS] to connect all three parties.
members to a 3-Way Call (Continuous Conference):ing a 3-way call, press [TRANS].
the additional party number. When the party answers
er
ess [HOOK] to release the new party and return to the original conversing rties.
ess [TRANS] again to connect the new party to the Continuous Conference ll.
Broker/C FlexSet CDRS 200 User Guide
lay Message Key LED
To act1. Pre
2. Dial
3. Pre
4. Whecom
onsultation/3-Way Conference Call 40
Disp
ivate combination of Broker/Consultation/3-Way Conference calls:ss [TRANS]*.
the third party number, wait for answer.
ss [TRANS] to put the third party on hold.
n you have concluded your private conversation, press [TRANS] to plete a 3-Way Conference Call.
Ca FlexSet CDRS 200 User Guide
lay Message Key LEDCall Fo
Calls adestinatimed)externpage 4numbeUNA/cextern• All C D A L L
destplacstati
• D B U S Y
• D N O A N S
• D B U S YD N O A N S
• N D E F
xternal Calls
ll Forwa
Busy: teleph
No Ando not
Busy/N your tnumbe
Undef station
rd 41
Disprward
rriving at your CDRS station can be forwarded to ring at various tions, depending on the state of the terminal (all, busy, no answer, . Your phone can distinguish between calls arriving from an internal or al source when forwarding (see “Internal/External Forwarding” on 3). Possible forward destinations are operator, station/group, external r via public and private speed call library, DVMS pre-recorded message, entral bell, group call, or network number (and the station itself for al calls) (see page 44 for forwarding procedure).
alls: Forwards all your incoming calls to a designated station. The ( E ) F W ination can call back or return calls to your telephone, and you can still
e outgoing calls from your telephone. A user pressing [HOOK] at a CDRS on with activated Call Forward All hears a distinctive dial tone.
Forwards your incoming calls to another destination when your ( E ) F W
one is busy.
swer: Forwards your incoming calls to another destination when you ( E ) F W
answer within a system-defined number of rings.
o Answer: Forwards your incoming calls to another destination when ( E ) F W( E ) F Welephone is busy, or when you do not answer within a predefined
r of rings.
ined: Forwards your incoming calls to another destination when your F W D U
is unplugged.
(E) = E
Call For FlexSet CDRS 200 User Guide
lay Message Key LED
• Tim D T I M E D
peritwobetwthe
riod From To
ward 42
Disp
ed: Forwards your incoming calls to another destination, for a time ( E ) F W
od determined by the system. The system defined time can include up to separate time periods, for example, between 12:00pm and 12:30pm and een 6:00pm and 6:30pm. Please use the form on the right, to document
system-defined time periods.
Time Pe
1st
2nd
Call For FlexSet CDRS 200 User Guide
lay Message Key LED
Interna
In ad riving from an internal or external sourc er, etc.), you can program your phon• For• For• For• ForThis
Po d private speed call library, DVMS prPo acilitating forwarding of internal ca n in Case 5 above.
Resultant Call Destination
Internal Calls Go To:
External Calls Go To:
Your own Station Your own Station
Destination X Destination X
Your own Station Destination Y
Destination X Destination Y
Destination X Your own Station
ward 43
Disp
l/External Forwarding
dition to the forwarding options detailed above, you can distinguish between calls are when forwarding. For each forwarding feature (forward all, when busy, on no answe to forward your calls as follows:ward internal and external calls to the same destinationward internal and external calls to different destinations ward internal calls only, while external calls continue ringing at your stationward external calls only, while internal calls continue ringing at your stationis demonstrated in the following table using the Call Forward All as an example:
ssible destinations for X are: operator, station/group, external number via public ane-recorded message, UNA/central bell, group call, or network number. ssible destinations for Y are the same as for X, plus your own station number, thus flls to another destination, whilst retaining external calls at your own station, as show
Forward Option
Case Call Forward All (#141) Set to:
Call Forward All External (#17702) Set To:
1 Feature not set and Feature not set
2 Destination X and Feature not set
3 Feature not set and Destination Y
4 Destination X and Destination Y
5 Destination X and Destination Y (Programmed as your own station)
Call For FlexSet CDRS 200 User Guide
lay Message Key LED
To ope1. Pres D type
O F Fcod
2. Pre D type xxxxxO Nforw
3. Dial
4. List
To can1. Pre D type xxxxx
O Ncod
2. Pre D type
call
3. Dial
No
ward Feature CodesInternal and External Calls
External Calls Only
#141 or #8 #17702#140 #17701
swer #142 #17703o r #147 or #2 #17705
ined #17717 N/A#1985 #17704
ward 44
Disp
rate Call Forward:s required Call Forward key, or dial the appropriate Call Forward feature ( E ) F W
e (see table below).
ss to scroll through types (All, No Answer, or Busy) of call ( E ) F W
arding. destination number where calls are to be forwarded.
en for the confirmation tone.
cel Call Forward:ss the lit Call Forward key, or dial the appropriate Call Forward feature ( E ) F W
e (see table below).
ss to scroll through the types (All, No Answer, or Busy) of ( E ) F W
forwarding.
cancellation code 4. Listen for the confirmation tone.
te: Should you hear a reorder tone, call forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward at your station.
Call ForType
AllBusyNo AnBusy/NAnsweUndefTimed
Call For FlexSet CDRS 200 User Guide
lay Message Key LED
OperaYou ca“ProgdefineLED ithe LEsingle An exasimila
To act1. Pre D A L L Susan
O N2. List
To can1. Pre
2. List D A L LO F F
No
ernal calls
ward 45
Disp
ting Call Forward - key programmed with destination:n program a feature key for “Call Forward” to a specific destination (see ramming: Programmable Keys (F1-F24)” on page 142). Pressing the d key automatically activates Call Forward to the defined destination; the s lit. When the key is pressed a second time, Call Forward turns off and D extinguishes. Use the Divert Call feature (see page 65), to transfer a incoming call instead of answering the call.mple of Call Forward All to Susan is shown below. The procedure is
r for other Call Forward types.
ivate Call Forward All with destination:ss programmed [(E)FORWARD ALL SUSAN]. ( E ) F W
en for the confirmation tone.
cel Call Forward with destination:ss the lit [(E)FORWARD ALL SUSAN].
en for the confirmation tone. ( E ) F W
te: The Call Forward with Destination can only be activated if you have a programmed key. To program a destination key with Call Forward, use the relevant access code (see page 41), followed by the destination number.
E) = Ext
Ca FlexSet CDRS 200 User Guide
lay Message Key LEDCaller
The Cyour tecalls, dsystemthis feTo ma(The c1. Dial L O W E D
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Make
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or
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Notes
ontrol 46
Disp ID Control #1444
aller ID Control feature enables you to allow or restrict presenting of lephone number to the called party for external calls (as well as internal epending on system-wide settings). Your telephone is pre-set in the to either restrict or display your Caller ID to the called party. Operating
ature overrides this setting on a per-call basis, if permitted by COS.ke a call with a Caller ID Restricted:alled station normally displays your ID) #1444 followed by activation code . I D . A L
ss [ID CONTROL],D I A LI D . R E
call as required.
a call with Caller ID displayed:d station normally does not display your ID)444 followed by cancellation code . I D . R E
the lit [ID CONTROL], then D I A LI D . A L
call as required.
:1) When you have a Caller ID programmed key, the LED is lit when Caller ID Control is restricted from your station.
2) To program a key with the Caller ID Control feature, use feature code #1444.
Ca FlexSet CDRS 200 User Guide
lay Message Key LEDCamp
When outsidback wSee als
To Cam1. Pre xxxxx
O F For
Pre I N G O N xxxxxO N
2. Listline
x B U S Y xxxxxO F F
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mped-on number
mp-On:
Note:
Camp Press
Dial de
Listen availab
Call Back - Station, Outside Line 47
Disp-On: Call Back - Station, Outside Line TRANS 2, #176
a station or a network destination is busy or does not answer, or when an e line is busy, you may request that the system automatically call you hen the required destination number or line is available. o “Camp-On: Off-Hook - Call Waiting/Call Offer” on page 50).
p-On to a ringing/busy station or outside line:ss [CAMP ON]. B U S Y
ss [TRANS] and dial 2. C A M P
en for the confirmation tone. Your phone rings when station or outside is available.
When your phone is defined as an Attendant Console, the display will show the number or name of both conversing parties: xxxx
-On to a destination from an idle station:[CAMP ON] or dial feature code #176.
stination number.
for the confirmation tone. Your phone rings after the camped-on port is le.
X = Ca
Camp-O FlexSet CDRS 200 User Guide
lay Message Key LED
When C A L L ( your#) - O N T O xxxxx F L A S H I N G
1. Ans E R C A M P
or
Sho N A L xxxxx
pres
When 1. Ans - C A L L ( your # )
- O N T O xxxxx F L A S H I N Gor
Sho E R C A M P[CAM
2. Dial I D E xxxxx
n: Call Back - Station, Outside Line 48
Disp
your phone rings (destination station now idle): C A M PC A M P
wer the call (requested station immediately rings) A N S W
uld you hear distinctive dial tone, (system-wide defined), I N T E R
s [CAMP ON] or dial 2 to initiate ringing.
your phone rings (required trunk now idle):wer the call/listen for the outside dial tone C A M P
C A M P
uld you hear inside distinctive tone, (system-wide defined), press A N S WP ON], or dial 2 to initiate outside call.
required outside number (not required in Routing Access dialing). O U T S
Camp-O FlexSet CDRS 200 User Guide
lay Message Key LED
To can1. Pre
2. Scro I N G O N xxxxxO N
3. Dial
4. List M P T YO F F
5. Pre
Not
n: Call Back - Station, Outside Line 49
Disp
cel Camp-On before you are called back:ss the lit [CAMP ON] key or dial feature code #176.
ll with and stop at the destination you want to cancel. C A M P
cancellation code .
en for the confirmation tone if LIST EMPTY is displayed. L I S T E
ss [HOOK].
es:1) If you try to camp again onto an already camped number, you receive the error message: ALREADY SET.
2) To program a Camp On key, use access code #176.3) Camp On is automatically cancelled after a system-wide defined period
after activation.
Ca FlexSet CDRS 200 User Guide
lay Message Key LEDCamp
Upon a call wsecond
To Cam1. Pre
2. Dial xxxxx
Nox B U S Y xxxxx
3. List
4. N A L xxxxx
mp-On:
Wait fo
Off-Hook - Call Waiting/Call Offer 50
Disp-On: Off-Hook - Call Waiting/Call Offer TRANS 8
hearing a busy tone from a Coral station, this feature enables you to send aiting tone to the busy party. When you apply this feature you hear a
ringback tone at your telephone.
p-On a busy station while off-hook:ss [TRANS].
8. B U S Y
te: When your phone is defined as an Attendant Console, the display will show the number or name of both conversing parties: xxxx
en for the ringback tone or second ringback tone (defined system-wide). D I A L 8
r answer. I N T E R
Ca FlexSet CDRS 200 User Guide
lay Message Key LEDCance
Use thThe foSee yoThe cacode, o
ncellatio
n Code ° 51Displlation Code #10 or # 0 or 0
e Cancellation code as required when programming features. llowing symbol in this manual indicates an cancellation code: ur system manager, as to which cancellation code is used in your system.ncellation code can be entered by dialing or programming a key with the r adding the code to the program of a feature key.
Ca FlexSet CDRS 200 User Guide
lay Message Key LEDCanne
This feinternatheir dprograstatus systemorganiteleph
No
To1. S N A M E O F F
O F F
S N A M E O NO N
2.
To1. S N A M E O N
O N
S N A M E O F FO F F
2.
nned M
activa Press
Dial thactiva
Listen
cance Press
Dial thcance
Listen
essages 52
Dispd Messages 7026-7041
ature is used to set one of any 16 canned messages for your station. Any l caller to your station sees this message displayed on the second line of isplay panel until you answer the call. Canned message texts are pre-mmed by your system administrator. They can be used to indicate your (or any other pertinent information) to the calling party. Contact your administrator for the list of canned message texts used in your zation. Use the table below to list the canned messages available at your one.
te: Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature. If your Coral system supports the Room Status feature (see page 160), the Canned Message feature is unavailable.
te or set a Canned Message:[STATUS] key, or S T A T U
e required Canned Message code (see table below) followed by tion code . S T A T U
for the confirmation tone.
l or reset a Canned Message:the lit [STATUS] key, or S T A T U
e required Canned Message code (see table below) followed by llation code . S T A T U
for the confirmation tone.
Canned FlexSet CDRS 200 User Guide
lay Message Key LED
ge Text
Messages 53
Disp
Canned Message - Text and User Access Codes
Canned Message Number
Access Code Canned Messa
0 7026
1 7027
2 7028
3 7029
4 7030
5 7031
6 7032
7 7033
8 7034
9 7035
10 7036
11 7037
12 7038
13 7039
14 7040
15 7041
Cla FlexSet CDRS 200 User Guide
lay Message Key LEDClass
Each sprovidYou mpage A
To sel1. Pre C O S C H A N G E
P A S S C O D E
2. Dial
3. Dial P R I M A R YS : xxx
4. List S E C O N D A R Y S : yyy
To1. C O S C H A N G E
P A S S C O D E
2.
3. S E C O N D A R YS : yyy
4. P R I M A R YS : xxx
ss Of S
return Press
Dial yo
Dial ca
Listen
Notes
ervice (COS) Switchover 54
DispOf Service (COS) Switchover #149
tation has a Primary and Secondary Class Of Service (COS), which es the basis for dialing and feature capabilities for a particular station. ay change from one COS to another. For an additional explanation see -1 in the Glossary provided at the end of this guide.
ect your station’s Secondary COS:ss [COS SWITCH] or dial COS Switchover feature code #149. 2 N D R
E N T E R
your passcode (4 digits).
activation code . Y O U RC O S I
en for the confirmation tone. Y O U RC O S I
to your station’s Primary COS:[COS SWITCH] or dial COS Switchover feature code #149. 2 N D R
E N T E R
ur passcode (4 digits).
ncellation code . Y O U RC O S I
for the confirmation tone. Y O U RC O S I
:1) In order to perform COS Switchover at your telephone, you must first have a defined passcode (see page 138).
2) The selection of secondary COS is denied when your telephone is in Check-out mode.
Co FlexSet CDRS 200 User Guide
lay Message Key LEDConfe
Confeor 15 pthe con
• Mee• Prog
MEET-To Joi
Dial E R ( C O N F # )O NNo
To lea
To
ATo(w1.
2. E R ( C O N F # )O N
3.
nferenc
Press
forcePress
DD-ON add ohile co Press
Press
Press
Note:
e, Multiparty 55
Disprence, Multiparty 7098-7099
rence calls allow several users to join a multiparty conversation. Up to 6 articipants are permitted depending on the system hardware assigned to ference call. You may use any one of the following:
t Me Conference • Conference Release • Group Calls (see page 82) ressive Add-on • Lock
MEn a Conference: (at the assigned hour) assigned conference number 7098-7099 or press [CONF#] A N S W
te: Warning tone is heard by all participants.
ve a conference:[HOOK].
release an entire conference:[FORCED RELEASE] (see page 80).
(while connected to a station/trunk)n an additional participant to a progressive conference:nnected to a station/trunk)[TRANS].
[CONFERENCE#] or dial assigned conference number 7098-7099. A N S W
[HOOK] to leave conference.
Warning tone is heard by all participants.
Co FlexSet CDRS 200 User Guide
lay Message Key LEDConfe
This feparticipartici
To rele1. Pre . I N S P E C T
C O N F N U M O N
2. Pre
3. Dial S E X X X X X ( conf# ) O Nlist (
4. To ahea
5. E M P T Y C O N F N U M O F F
6.
CA
rticipant number or name to beleased
nferenc
When
Press
UTION
e, Multiparty View/Release 56
Disprence, Multiparty View/Release #1983
ature allows an authorized user, from idle, to release a conference pant from an ongoing conference. This feature also allows viewing the pant list.
ase a single participant from conference:ss [CONFERENCE RELEASE] or dial feature code #1983. C O N F
E N T E R
ss [CONFERENCE#] or dial assigned conference number 7098-7099.
participant number or press or to scroll through participant R E L E AC O N Fsee Caution below).
ctivate Forced Release, dial activation code (no confirmation tone is rd).
no participants remain, the display shows: C O N FE N T E R
[HOOK] to exit.
! If you do not enter or display the participant number (trunk or station number), you will remove an unidentified member from the conference. The first to be removed is always the member who joined the conference first, the second to be removed is the member who joined the conference second, and so on. When a member is removed, a warning tone is heard by all remaining participants.
x = Pa re
Co FlexSet CDRS 200 User Guide
lay Message Key LEDConfe
Confean ongswitchthe merejoin
To loc1. Pre E R ( conf# )
O C K ( conf# )
To unl1. E R ( conf# )
N L O C K ( conf# )
nferenc
Press
Note:
e, Multiparty Lock 57
Disprence, Multiparty Lock #1441
rence Lock allows an authorized user to block other users from joining oing conference. The CONFERENCE LOCK key acts as an on/off , locking and unlocking the conference as required. However, if you are mber who locks the conference and then leaves, you will not be able to until unlocked by another member.
k your ongoing conference:ss [CONFERENCE LOCK]. A N S W
C N F L
ock your ongoing conference:[CONFERENCE LOCK]. A N S W
C N F U
This feature can only be activated by using a programmed key. To program a Conference Lock key, use access code #1441.
Dir FlexSet CDRS 200 User Guide
lay Message Key LEDDirect
This ferecordresult The D• Fast• Num• Add
Share• Pub• Hun• Bos•
PacAenCDdi
ectory
All sta
ersonacessibln entrytry by
alls arriirectorysplay a
58
Dispory #1994
ature provides a searchable directory listing. Both Shared and Personal s are combined and organized alphabetically, for easy retrieval. A search can be dialed at the touch of a key. irectory enables: search by name ber retrieval and autodial
/edit entries to the Personal directory
d Directory is composed of the following internal and external numbers:lic Speed Call Libraryt Group s Group
tions defined in the system
l Directory is a self-built database of external telephone numbers. It is e only from the station at which it was entered. to the Personal Directory is distinguished from a Shared Directory a preceding asterisk.ving to your station are matched against entries to your Personal . Incoming calls from contacts listed in the directory are shown on the s they appear in the Directory.
Director FlexSet CDRS 200 User Guide
lay Message Key LED
To seaNo
1. Pre T O R YC H : O N
2. Entealphand
You C H : O N
3. Whican• Pla• Mo• Pe
pa
To pla1. Ret H :
O N2. Dial
If yo N A L called name
If yo runk#/namecalled number
y 59
Disp
rch the Directory: te: Both Shared and Personal directories are accessed by the first
constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first.
ss [DIRECTORY] or dial the Directory feature code #1994. D I R E CS E A R
r all or part of the required name (up to 16 characters) using the anumeric keys (see “Keypad - Alphabetic Mode” on page 62 “Editing Keys” on page 63).
may also use keys to scroll through the Directory. S E A Rname
le the name or number of the retrieved contact party is displayed, you do one of the following:ce a call by pressing asterisk ( ) (see steps below)dify a Personal Directory contact information by dialing #2 (see page 60)rmanently remove a Personal Directory entry by dialing #0 (see ge 60)
ce a call from the Directoryrieve the required name (see steps above). S E A R C
name
asterisk ( ) to call currently displayed contact.
u are calling an internal number, the following display appears: I N T E R
u are calling an external number, the following display appears: O U T tD I A L
Director FlexSet CDRS 200 User Guide
lay Message Key LED
To mo1. Ret H :
e O N
2. Dial :rent name O N
3. If re : modified namerent name O N
4. Prerent number ON
5. If re modified numberrent number ONopti
6. Preor
Dial runk#/nameumber O F F
To rem1. Ret H :
e O N
2. Preapp
CAUTIO
y 60
Disp
dify a Personal Directory entryrieve the required name (see Search on page 59). S E A R C
nam
#2. N A M E cur
quired, enter the modified name (see table on page 63 for edit options). N A M E cur
ss key to initiate Edit Number mode. N U M : cur
quired, enter the modified number (see table on page 63 for edit N U M : curons).
ss key to save the changes.
asterisk ( ) to save the changes and to call the saved contact. O U T tD I A L n
ove an entry from the Personal Directory:rieve the required name (see Search on page 59). S E A R C
nam
ss #0 to delete the entry. The entry subsequent to the one removed ears on the display.
N ! You will not be able to restore the deleted entry.
Director FlexSet CDRS 200 User Guide
lay Message Key LED
To add
1. Pre T O R YH : O N
2. Dial :O N
3. Ente :O Nusin
and
4. PreO N
5. Ente dial numberO N(Do
6. Pre H :e O Na Pe
or
Dial runk#/nameumber O F F
NoF R A N G E
D Y S E T
y 61
Disp
a new entry to Personal Directory:
ss [DIRECTORY] or dial the Directory feature code #1994. D I R E CS E A R C
#1. N A M E
r the name of your contact (up to 16 characters including spaces) N A M Enameg the alphanumeric keys (see “Keypad - Alphabetic Mode” on page 62
“Editing Keys” on page 63).
ss key to move to the Number field. N U M :
r the external telephone number of your contact party. N U M :
not enter the outside line access code).
ss key to save the entry (an asterisk marks the saved entry as S E A R C namrsonal Directory entry)
asterisk ( ) to save the entry and to place a call to the saved contact. O U T tD I A L n
te: 1) Any attempt to make an entry in excess of the number of entries allowed by the system will fail. The following message will appear: O U T O
2) Any attempt to assign a dial number already existing in the Directory to a new contact will fail. The following message will appear: A L R E A
Director FlexSet CDRS 200 User Guide
lay Message Key LED
KeypadU ry. The cursor advances au ey, wait for the cursor to disappear be put the required letters. This table m
4 Times__
__
__
__
__
__
S
__
Z
__
__
__
Fo O 6 MNO
N
y 62
Disp
- Alphabetic Mode se the keypad to make new entries or navigate through the directory to a specific enttomatically when the next key is pressed. If two consecutive letters are on the same kfore proceeding to the next key. The table below indicates the key presses used to inay override the designations on your keypad.
KEYS CHARACTERS
Press: 1 Time 2 Times 3 Times __ __ __
A B C
D E F
G H I
J K L
M N O
P Q R
T U V
W X Y
__ __ __
__ __ __
__ __ __
r example, to enter “ANN” press: 6 MNO 6 MNO2 ABC 6 MN WAITA N
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS
8 TUV
9 WXYZ
*0
#
Director FlexSet CDRS 200 User Guide
lay Message Key LED
Editing
T ur contact and to place a call to the se in the table below.
O are not relevant for the Shared D
iption
ntact from the Personal Directory. eleted entry.
l Directory.
r digit.
itches between name and number
utton, use feature code #128. See ge 124. displayed contact.
y 63
Disp
Keys
he Directory allows you to easily retrieve a telephone number by keying a name of yoarch result as soon as the match is found. The available key combinations are listed
ptions marked with a diamond ( ) are applicable for the Personal Directory only andirectory.
Option Action Descr
Dial Or Press
DELETE ENTRY #0 Erases the currently displayed coThere is no option to restore the d
NEW ENTRY #1 Add a new entry to your Persona
MODIFY ENTRY #2 Edit the displayed personal entry.
BACKSPACE #3 Erase the last entered character o
SPACE #4 Insert a space between words.
NAME/NUMBER #5 [NAME/NUMBER]
A toggle key that, when pressed, swof your contact.To program the [NAME/NUMBER] b“Name/Dial Number Display” on pa
SEND Dials the number of the currently
Director FlexSet CDRS 200 User Guide
lay Message Key LED
hrough Directory entries. Directory tized.
auses all subsequent alphabetic r uppercase.
n, contact your system percase feature code.
auses all subsequent characters to when name entries are comprised
] button, contact your system it feature code.
iption
y 64
Disp
SCROLL Use to scroll, contact by contact, tentries are automatically alphabe
CAPS LOCK [CAPS LOCK]
A toggle key that, when pressed, ccharacters to be either lowercase oTo program the [CAPS LOCK] buttoadministrator for the Lowercase/Up
CHARACTER/DIGIT[CHARACTER/
DIGIT]
A toggle key that, when pressed, cbe either digits or characters. Usedof both characters and digits. To program the [CHARACTER/DIGITadministrator for the Character/Dig
Option Action Descr
Dial Or Press
Div FlexSet CDRS 200 User Guide
lay Message Key LEDDivert
This feanothecall yodiversTypicasecreta
To act1. Pre al display
O F F2. The
con
ert Call
Notes
65
Disp Call #1445
ature enables you to divert an incoming call while actively engaged in r call, or while an idle station is ringing, without first answering it. The u are engaged in is not interrupted, nor is the incoming call aware of the ion. The destination can be any permissible dial number in the system. lly Divert Call can be used to send an incoming call to a boss group, a ry, or to voice mail, by making Library the destination of the diversion.
ivate during ringing:ss [DIVERT CALL to xxxx]. norm
incoming call is diverted to the programmed destination. The current call tinues uninterrupted or the station remains idle.
:1) This feature can be utilized only if you have a programmed DIVERT CALL key with a destination.
2) To program a DIVERT CALL key, use feature code #1445, followed by the destination number. More than one [DIVERT CALL] key may be defined, each with a different destination.
3) Possible destinations are operator, station/group, network number, public speed call library, DVMS pre-recorded message, UNA central bell or group call.
4) Your station must be defined as multi-appearance to be able to divert a new call while engaged in a previous one.
Do FlexSet CDRS 200 User Guide
lay Message Key LEDDo No
This fewill ststill abautomwith D
To act1. Pre x C A L L ( your # )
O F F
No
To act1. T D I S T U R B
O F F
T D I S T U R BO N
2.
ller number or name
Not Dis
Press
or
Dial D
Listen
Note:
turb (DND) 66
Dispt Disturb (DND) #145
ature enables you to inhibit the telephone from ringing, although you ill receive VOICE PAGE calls. However, when DND is activated you are le to make outgoing calls. Any call forwarding to your telephone is atically cancelled when you activate the DND feature. Only a station ND Override privilege can call your station.
ivate while your set is ringing:ss [DND]. xxxx
te: This feature can be utilized only from a programmed DND key.
ivate from idle:[DND], D O N O
o Not Disturb feature code #145 followed by activation code . D O N O
for the confirmation tone.
Should you hear a reorder tone, DND is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate DND at your station.
x = Ca
Do Not FlexSet CDRS 200 User Guide
lay Message Key LED
To can1. Pre T D I S T U R B
O Nor
Dial D I S T U R B O F FO F F
2. List
Disturb (DND) 67
Disp
cel from idle:ss the lit [DND]. D O N O
Do Not Disturb feature code #145 followed by cancellation code . D O N T
en for the confirmation tone.
Do FlexSet CDRS 200 User Guide
lay Message Key LEDDo No
DND O
This feDisturthe DOand yo
To ove1. Pre D I S T xxxxx
or
Pre
2. N A L xxxxx
3.
Not Dis
then Listen
Wait fo
Note:
turb Override 68
Dispt Disturb Override TRANS 3, #124
verride can only be utilized by an authorized user.
ature can be applied to stations that are idle, but have been set to Do Not b or Unattended. After dialing a station and receiving a reorder tone, if NT DIST or UNATTENDED message appears, override can be applied ur call can ring the station.
rride Do Not Disturb status:ss [BREAK IN]. D O N T
ss [TRANS] and dial Break-In code 3.
for the ringback tone I N T E R
r answer.
The override feature uses the same feature code as Break-In (see page 35).
Ela FlexSet CDRS 200 User Guide
lay Message Key LEDElapse
This feoutgoiautomWhen call. T12:59:
To act1. Pre E T I M E O F F
O F F
2. List E T I M E O NO N
To1. E T I M E O N
O N
2. E T I M E O F FO F F
D1. h h : m m : s s
2.
E X P I R E D
psed T
cance Press
Listen
uring a Press
When was se
Note:
ime Display 69
Dispd Time Display #129
ature enables you to display the elapsed time during an incoming or ng external or network call. When activated from idle, Elapsed Time atically displays the duration of a call whenever the call is established. activated during a call, Elapsed Time displays the duration of the current he elapsed time is shown in HH:MM:SS format (up to 13 hours) 59.
ivate Elapsed Time Display from idle (for all calls):ss [ELAPSE] or dial feature code #129 followed by activation code . E L A P S
en for the confirmation tone. E L A P S
l Elapsed Time Display from idle (for all calls):[ELAPSE] or dial feature code #129 followed by cancellation code . E L A P S
for the confirmation tone. E L A P S
call:the toggle [ELAPSE] to activate or deactivate the Elapsed Time display.
the call has ended, the Elapsed Time feature returns to the state it t to before the call began.
The system may be programmed with a limit on duration of your outgoing external calls. Once this limit is reached, the call is automatically disconnected. T I M E
Exe FlexSet CDRS 200 User Guide
lay Message Key LEDExecu
Execufrom a
To act1. Lift
2. Pre T I V E
3. Dial your # )
4. Dial T I V E ( your # ) P A S S C O D E
5. List
6.T I V E
cutive
Dial yostation
Notes
Privilege 70
Disptive Privilege #170
tive Privilege allows you to use the features available at your station ny other station in the system. This feature operates for a single call.
ivate Executive Privilege:handset, or press [SPKR], or press [HOOK] at any telephone.
ss [EXECUTIVE PRIVILEGE] or dial the feature code #170. E X E C U
your own station number. D I A L (
your passcode (4 digits). E X E C UE N T E R
en for the distinctive dial tone.
ur required number. Use this phone as you would from your own D I A LE X E C U.
:1) Some telephones may be denied the Executive Privilege feature (defined by Class Of Service).
2) In order to use Executive Privilege your station must be defined with a passcode (see page 138).
3) Executive Privilege remains in effect for a single call only. Once the call is completed the telephone returns to its original Class of Service.
Fla FlexSet CDRS 200 User Guide
lay Message Key LEDFlash
The FloperatsecondsystemFlash.
Flash c
To flas1. Pre
or
Pre
In
Uco
_____
sh (Cal
cases
se the fmpany
____________________
ibrated Opening) On Trunk 71
Disp(Calibrated Opening) On Trunk #150
ash feature sends a signal through the system to trunk lines in order to e certain types of features that are available on the second system. The system may be a telephone switching center, PABX, or another Coral . In certain countries the term Calibrated Opening is used in place of
an only be activated while connected to an outside line.
h on trunk:ss [FLASH].
ss [TRANS] and dial Flash feature code #150.
where this is required, specific instructions will be given.
ollowing lines to write in the Flash key applications defined by your ’s telephone system.
______________________________________________________________________________________________________________________________________________________________________________________________
Fle FlexSet CDRS 200 User Guide
lay Message Key LEDFlexiC
Calls rinternaanswefrom adestinaanytimThe Fl“courtsystemancillato you
Not
PSTN
Cellular
FCN
7
Coral station
CDRS 200phone
1 2 3
4 5 6
7 8 9
* #0
ABC
JKLGHI
PRS TUV
DEF
MNO
WXY
HOL D
TRAN
HOOK
F1 F2 F3
F4 F5 F6
F7 F8 F9
F10 F11 F12
F13 F14 F15
F16 F17 F18
F19 F20 F21
F22 F23 F24
AC INPUT
CONTROL
POWER
DC INPUT ON
ON
AUDIO
SUBSCRIBERS
xiCall
72Dispall #17710, 17711, 17712
inging at your Coral station can simultaneously ring at any designated l or external phone (e.g. home phone, mobile, second station) and can be
red at either phone. Your phone can distinguish between calls arriving n internal subscriber or external source when ringing at the remote tion (see page 73). Calls can be transferred back to the original phone e during the call.exiCall feature is an ideal solution for office applications requiring a esy” telephone, and applications requiring an extension telephone to a FlexSet. The FlexiCall feature may be used also to “semi-connect” ry devices such as answering machines, fax machines, or data modems r phone, without using a separate telephone number. es:1) The remote destination rings even when your phone is
disconnected.2) The remote destination does not ring if any of the following
features is activated at your Coral station:• Do Not Disturb • Call Forward All• Call Forward Busy • Call Forward Timed • Auto Answer
3) The remote destination does not ring for the following incoming calls:• Group call• Boss Group call (only first member of a Boss Group will ring)• ELA Group call (only one member of an ELA Group will ring)• Bell/UNA • Reminder/Wakeup and Voice Page
Mobile phone
Home phone
FlexiCa FlexSet CDRS 200 User Guide
lay Message Key LED
InternaYou cawhen oas foll• All, • Inte• ExteThis is
l D e s t i n a t i o n
CaExternal Calls r ing at:
Coral station Remote phone
ll 73
Disp
l/External FlexiCalln distinguish between calls arriving from an internal or external source perating the FlexiCall feature. You can set your phone to send your calls
ows:internal and external calls ring at your remote phone.rnal calls ring at your remote phone.rnal calls ring at your remote phone demonstrated in the table below.
F l e x i C a l l O p t i o n R e s u l ta n t C a l
se All (#17710)
Internal (#17711)
External (#17712)
Internal Calls ring at:
Coral station Remote phone
1
2
3 Irrelevant Irrelevant
4
FlexiCa FlexSet CDRS 200 User Guide
lay Message Key LED
To ope1. Pre type
O F F(see
2. Dial type (remote #)O NLibr
stat
A reCenSpe
3. List
To can1. Pre type (remote #)
O Ntabl
2. Dial typeO F F
3. List
No
ll 74
Disp
rate FlexiCall:ss the required [FLEXICALL] key, or dial the appropriate feature code. F L E X
table below).
the remote destination number (internal number or Public/Private F L E X
ary number), at which calls will ring simultaneously with your Coral ion.
mote destination can be: an operator, station, network number, UNA/tral Bell, or external number (stationary or cellular) via Public/Private ed Call Library.
en for the confirmation tone.
cel FlexiCallss the lit [FLEXICALL] key, or dial the appropriate feature code (see F L E X
e below).
cancellation code . F L E X
en for the confirmation tone.
te: Should you hear a reorder tone, FlexiCall is denied at your station (as defined by Class of Service).
FlexiCall Type Feature CodesAll #17710
Internal #17711External #17712
FlexiCa FlexSet CDRS 200 User Guide
lay Message Key LED
ReceivIf yourPSTNyour r
No
When Answ(see
Oncefollow
Pla a new contact.ld be preceded by the outside line access
Tra
.
estination is busy or does not answer) dial 2
.
ll 75
Disp
ing calls at an off-site remote destination remote destination is located outside the enterprise (connected to the
or public cellular network), you can answer all your incoming calls from emote destination.
te: Your remote off-site (non-Coral) phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone.
your telephone rings:er the FlexiCall call as you would answer a regular call
your remote phone user guide).
you have answered a FlexiCall call at your remote destination, the ing options are available:
To Dial Description
ce a new call 1
Your original conversing party will be disconnected.You will hear a dial tone indicating that you can place a call toIf your new contact has an external number, the number shoucode.
nsfer call 2
A dial tone prompts you to enter the required transfer numberTransfer can be screened or unscreened.To return to the original conversing party (when the transfer dagain.(For more information on Transfer options, refer to page 183)
FlexiCa FlexSet CDRS 200 User Guide
lay Message Key LED
SwCoCo
er. Depending on your Class of Service tivated:
l - see page 106
Divsta
disconnected and your conversing party will on the divert party’s display.
Ac one, refer to page 77.
Divph
sferred to your Coral station. Your number will
-out period, the call will return to your remote
CaHe
m-wide defined Navigator application). efined keyset station), see page 94.
ll 76
Disp
itch to Broker/nsultation/3-Way nference call 2
A dial tone prompts you to enter the required third party numbdefinitions, one of the following three party functions will be ac• Broker Call - see page 105 • Consultation - see page 105• 3-Way - see page 105• Combination of Consultation/Broker/3-way Conference Cal
ert call to Coral tion 3 A dial tone prompts you to enter the divert number. You will be
be transferred to the divert number. Your number will not show
cess voice mail/IVR 4 For instructions on accessing voice mail from your remote ph
ert call to your one 5
You will be disconnected and your conversing party will be trannot show on your phone’s display.If your station does not answer within the system defined timephone.
ll Recording / lp Requesting 6 Used to Start/Stop Recording incoming calls (requires a syste
Or send Help request (requires a pre-selected system-wide d
To Dial Description
FlexiCa FlexSet CDRS 200 User Guide
lay Message Key LED
To actYou caoption
1. Ans
2. Dial
3. Dial
4. Wai
5. Dialacce
6. Dialsyst
7. Cho
Noe Mail (IVR) l Number
Voice Mail Remote Access Code
ll 77
Disp
ivate voice mail/IVR from your remote phone:n access your voice mailbox, retrieve messages and setup voice mail s for your Coral station.
wer the remote call.
1. Listen for the dial tone. Your original party will be released.
the voice mail (or IVR) dial number.
t for the automated voice mail answer.
the voice mail remote access code followed by your station number to ss your station’s voice mailbox.
4 as soon as the Automated voice mail answers. This allows the em to recognize the voice mail (or IVR) commands.
ose the required option from the voice mail (IVR system) menu.
te: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.Use the table to the right to record that number and code:
VoicDia
Fol FlexSet CDRS 200 User Guide
lay Message Key LEDFollow
This festationonly fr
You ca
• Forwthat
• Forwkeep
To act1.
2. L L O W M E S O U R C E N O . O N
3. xxxxO N
4. L L O W M E xxxxxO F F
5.
ur station numberxternal number
low Me
Lift ha
Dial Fo or pres
Dial yo
Dial ac
Listen
78
Disp Me #189 / #17713
ature allows you to collect your calls from another station. The source is then put into a Call Forward All state. Follow Me can be activated om the new location.
n choose between two Follow Me options:
arding all your calls to your new location (feature code #189), provided Call Forward All External is not defined at the source station
arding only your external calls to your new location, while internal calls ringing at your desk phone (feature code #17713)
ivate Follow Me:ndset, or press [SPKR], or press [HOOK] at remote location.
llow Me feature code (see table on page 79). ( E ) F OE N T E Rs [(E) FOLLOW ME] .
ur own station number. D I A L x
tivation code. ( E ) F O
for the confirmation tone.
x = Yo(E) = E
Follow M FlexSet CDRS 200 User Guide
lay Message Key LED
To can
1. Lift
2. Dial L L O W M E xxxxxO Nor p
3. Dial
4. Dial L L O W M EO F F
5. List
To can1. Pre D A L L Y Y Y Y Y
O N(see
2. Dial D A L LO F F
3. List
e Feature CodesInternal and
External Calls External Calls
Only#189 #17713
rd All #141 #17702
number of the station with activatedw Me feature
e 79
Disp
cel - from the secondary location:
handset, or press [SPKR], or press [HOOK] from any station.
Follow Me feature code (see table below). ( E ) F O ress [(E) FOLLOW ME]
your own station number.
cancellation code . ( E ) F O
en for the confirmation tone.
cel - from your own station:ss the lit [(E) FORWARD ALL] or dial Call Forward feature code ( E ) F W
table below).
cancellation code . ( E ) F W
en for the confirmation tone.
Featur
Follow MeCall Forwa
y = Dial Follo
For FlexSet CDRS 200 User Guide
lay Message Key LEDForced
This feeach oTo For1. Dial
2. List xxxxx
Nox B U S Y xxxxx
3. Pre xxxxx yyyyy
4. List
5. E D R L S xxxxx
6.
d portection partner of the called port
ced Re
continuor
Press Both p
Press
Notes
lease 80
Disp Release #123
ature allows an authorized user to release two ports communicating with ther.ce Release a port using preprogrammed buttons: port number.
en for busy tone. B U S Y
te: When your phone is defined as an Attendant Console, the display will show the number or name of both conversing parties: xxxx
ss [BREAK IN] key. B T O
en for conversation, you may press [HOOK] in order to allow the ation of the call.
[FORCED RELEASE] and listen for the confirmation tone. F O R C
orts will be disconnected.
[HOOK] to release.
:1) To program FORCED RELEASE key, use feature code #123.
2) To program BREAK IN key, (see page 35).
x = calley = conn
Forced FlexSet CDRS 200 User Guide
lay Message Key LED
To For1. Dial
2. List xxxxx
Nox B U S Y xxxxx
3. Pre xxxxx yyyyy
4. Listcon
or
5. Pre
6. Pre
Release 81
Disp
ce Release a port using TRANS button port number.
en for busy tone. B U S Y
te: When your phone is defined as an Attendant Console, the display will show the number or name of both conversing parties: xxxx
ss [TRANS] and dial 3. You will break into the conversation. B T O
en for conversation, you may press [HOOK] in order to allow the tinuation of the call.
ss [TRANS].
ss [HOOK] to release.
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
GroupTherepredefhave npartici
Each Gmembthroug
WhenmembuUtiapto
TO
Dhba
blocked from joining the conference ped. The conference may, if required, hat are not listed on the system as the mbers. Non-locked Group Calls can ed users in two ways; a non-
he Group Call access number to join tered user can connect the non-up Call.
onference with the ability to speak the mute mode to only hear other rence initiator can initiate a muted the conference initiator can speak. e Group Operator can grant
participants to speak. Group CAll up Call definitions.
orce release a participant or terminate
up Cal
nanswenanswemeout pnswers articipane.
he confperato
ependiear a wy all then ongoi
ls (Conference) 82
Disp Calls (Conference) 5600-5849
Calls are conference calls for up to 100 participants. are two types of group calls: a) preset Group Calls have ined members, b) Add On (Temporary) Group Calls o predefined members; the Group Call initiator adds pants.
roup Call has a unique dial number. Group Call ers can be internal stations or external numbers dialed h Public Library numbers.
a Group Call is placed, all stations defined as registered ers for that particular group ring. The ringing of
red stations are not heard by conference members. red stations continue to ring until the pre-defined eriod expires. As a member joins the conference (i.e.
the incoming group call ring), all actively ting members can be alerted by a defined warning
erence is controlled by a user defined as the Group r.
ng on the system settings, the conference initiator will arning tone when activating the Group Call, as well as participants every time a participant joins (or leaves) ng conference.
Group members may be once the ringing has stopbe locked to those users tconference registered mebe joined by non-registerregistered user can dial tthe Group Call or a regisregistered user to the Gro
Participants may join a cand hear each other, or ingroup members. A confeconference in which onlyDuring the conference, thpermission to individualoptions are set in the Gro
An authorized user can fan entire conference.
Group C FlexSet CDRS 200 User Guide
lay Message Key LED
Use th
Th
Group CallAccess Code
(group#)
Conference Number(conf#)
alls (Conference) 83
Disp
e following form to write in your group call details:
e following Group Call pages are subdivided into the topics listed below:
Group Call Members Group Operator
Feature Page
Preset Conference Activation. . . . . . . . . . . . . . . . . . . 84Temporary Conference Activation . . . . . . . . . . . . . . . 85Joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Addition of Participants . . . . . . . . . . . . . . . . . . . . . . 88Submitting Request to Speak . . . . . . . . . . . . . . . . . . . 89Control over Permission to Speak (Operator) . . . . . . . 90Forced Release of a Participant . . . . . . . . . . . . . . . . . 91Forced Release of an Entire Group Call . . . . . . . . . . . 92
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
PresetstationThis fewith oon the
To cal1. Pre E R ( conf# )
A L L ( group# ) O N2. All t
3. Wai C O M P L E T E DA L L (group#) O Ntime
4.E R ( conf# )A L L ( group# ) O N
5. S W E R ( group # )O F F
= Conference Port dial number or name# = Group Call dial number or name
up Cal
Start smomeon thestoppe
If noneappea
Note:
ls: Preset Conference Activation 84
Disp Calls: Preset Conference Activation 5600-5849
Group Calls are comprised of a number of specified members whose s ring simultaneously when an assigned Group Call number is dialed. ature allows a conference initiator to contact all the registered members
ne button press. The maximum number of participants is 100, depending system configuration.
l a preset group:ss [GROUP CALL#] or dial Group Call access code. A N S W
G R P Che member stations start ringing.
t for members to join, hear warning tone (if defined system-wide) every C O N FG R P C a member answers.
peaking when the CONF COMPLETED message appears ntarily A N S W
G R P C display (the message indicates that all non-answered stations have d ringing).
of the member stations answered, the NO ANSWER message N O A Nrs.
For Group Call access codes, see table on page 83.
conf#group
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
The TeAdd-Obeing membfrom hand/orgroup
To cal
1. Dial N G R P C A L LO NList
2. p#)N G R O U P C A L L O N
3. p#) yyyyN G R P C A L L O N
4.
5. E R ( conf#)A L L ( group# ) O F F
6.
= Group Call dial number or name
= Conference Port dial number or name
tion/Public Library dial number or name
up Cal
Press
Dial redepen
While the list
When
All the
ls: Temporary Conference Activation 85
Disp Calls: Temporary Conference Activation #1449
mporary Conference feature allows an authorized user to establish an n (Temporary) Group Call by adding participants as the conference is
set up. For this purpose, vacant Group Calls containing no preset ers are defined system-wide. The Group Call initiator adds members is/her station. A Temporary Group Call may include internal stations external telephone numbers via a public speed call library. A few preset calls may be joined to an Add-On Group Call via Public Libraries.
l a temporary group:
Add-On Group Call feature code #1449 or press [ADD ON GROUP CALL]. A D D O
en for the dial tone.
[GROUP CALL#] or dial the Group Call access code. (grouA D D O
quired stations and/or Public Libraries (up to 5 or 14 destinations, (grouA D D Oding on the system configuration).
entering participants, you can erase the last entered participant from by dialing cancellation code .
the list of participant is completed, dial activation code . A N S WG R P C
called stations start ringing.
group#
conf#
y = Sta
Group C FlexSet CDRS 200 User Guide
lay Message Key LED
7. Wai C O M P L E T E DA L L ( group# ) O F Feve
8. Star E R ( conf#)A L L ( group # ) O F Fmom
stat
No
alls: Temporary Conference Activation 86
Disp
t for members to join, hear the warning tone (if defined system-wide) C O N FG R P Cry time a member answers.
t speaking when the CONF COMPLETED message appears A N S WG R P Centarily on the display (the message indicates that all non answered
ions stopped ringing).
te: For Group Call access code, see table on page 83.
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
The reincomregisteaccesspage 8
To join1. Ans A L L ( your#)
O N
2. War E R xxxxA L L ( group# ) O N
To join1. E R xxxx
A L L ( group# ) O N2.
(group#)
To1.
2.
up Call initiator dial number or name
up Cal
Press
Warnin
Note:cw
leave Press
Warnin
ls: Joining 87
Disp Calls: Joining 5600-5849
gistered members join a conference being initiated by answering the ing group call. Provided the conference is not locked against non-red participants, they can join the conference by dialing the group call code or can be transferred to the group call by an authorized user (see 8).
a group while your phone is ringing:wer or press the lit [GROUP CALL#]. X X X C
ning tone will be heard by all participants (if defined system-wide). A N S WG R P C
an ongoing group call (after station has stopped ringing):the lit [GROUP CALL#] or dial the Group Call access call. A N S W
G R P Cg tone will be heard by all participants (if defined system-wide).
When the group is defined as blocked against joining an ongoing B U S Y onference, the BUSY message will be displayed and the busy tone ill be heard.
a conference:[HOOK].
g tone will be heard by all participants (if defined system-wide).
x = Gro
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
Allowconferconverthe Grconnec
To add1. Whi E R xxxx
2. Pre
3. Dial
4. War E R ( conf#)
5.
O C K ( C O N F # )
( group# )
w participant dial number or name
= Conference Port dial number or name
up Cal
Both th
Note:
ls: Addition of Participants 88
Disp Calls: Addition of Participants 5600-5849
s an authorized user to transfer a new participant to an established ence. The feature enables a user engaged in a conversation to add his sing party to the ongoing conference. The feature can be enabled when oup Call is not locked against non-registered participants, and ting to the ongoing conference is not restricted.
an additional participant to an outgoing group call:le connected to a station/trunk A N S W
ss [TRANS]*. Listen for the dial tone. D I A L
the Group Call access code or press the lit [GROUP CALL#].
ning tone will be heard by all participants (if defined system-wide). A N S W
e new participant and yourself are connected to the group call.
1) When the group is defined as locked against non-registered participants, and one of the conversing parties is not registered, C N F Lthe reorder tone is heard and the CNF LOCK message is displayed. The registered party joins successfully, while the non-registered party is disconnected. If neither are registered members, both conversing parties will be disconnected
2) When the group is defined such that no new participant can join an ongoing conference, both conversing parties will be disconnected. The busy tone is heard and the BUSY message is displayed. B U S Y
x = Ne
conf#
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
Membspeak only aOperaconferThis feOperaprogre
To sen1. Pre E R xxxx
A L L (group#) O N2. Con
3. E R xxxxN O F F
4. E R xxxxF F O F F
oup Operator dial number or name
up Cal
[REQUE
TRX.O
TRX.Oyou.
Note:
ls: Submitting Request to Speak 89
Disp Calls: Submitting Request to Speak #1443
ers may be permitted to participate in a Group Call with the ability to and hear each other, or in the mute mode. In case of a muted conference Group Call initiator has the right to speak. The user defined as Group tor can set his own station to the audible mode, while connected to the ence, and to grant the right to speak to other participants. ature allows you to request permission to speak from the Group
tor. The request is submitted while your current conference is in ss, without disturbing it.
d a request to speak to the Group Operator:ss [REQUEST SPEAK] or [TRANS]. A N S W
G R P Ctinue attending the current conference, while watching the
ST SPEAK] key LED and the second line of display.
N message prompts that you are given permission to speak: A N S WT R X . O
FF message prompts that the permission to speak is taken away from A N S WT R X . O
To program a Speech Request key [REQUEST SPEAK], use Help feature access code #1443, followed by the Group Operator dial number (see page 94).
x = Gr
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
This fumute mpermisRequeRequeOperabuttonTo res1. List E R conf#
P E A K yyyy W I N K I N G( f a s t f l a s h i n g )
2. Pre E R conf #O F F yyyy F L A S H I N Gperm
3. E R C O N F #F L A S H I N G
To1. E R C O N F #
O N yyyy F L A S H I N G2.
To1.
2. E R C O N F #O F F yyyy S T E A D I L Y L I T
CA
= Conference Port dial number or name
oup Call Operator dial number or name
ation dial number or name
up Cal
Notify
initiat Press
Ask th
retrac Notify
Press
UTION
ls: Control over Permission to Speak (Operator) 90
Disp Calls: Control over Permission to Speak (Operator)
nction is relevant for Group Calls defined to admit participants only in ode. This feature allows the Group Operator to grant a participant
sion to speak - either by operator's own initiative or as a response to the st to Speak sent by a Group Call participant. The operator can ignore the st to Speak, or act as described below. To utilize the feature, the Group tor's FlexSet must be equipped with a display and the DSS (F1-F24) s programmed with participants' dial numbers.pond to the Request to Speak:en for the muted ring and check the station number/name displayed. A N S W
R E Q S
ss the winking DSS button associated with the station that is requesting A N S WT R X . ission to speak.
the participant that permission to speak is given. A N S W
e permission to speak:the steadily lit DSS button associated with the required participant. A N S W
T R X . e participant to start speaking.
t permission to speak:the participant that the permission will be retracted.
the flashing DSS button associated with the participant to be muted. A N S WT R X .
! A Group Operator who left the conference and rejoined in the mute mode must give himself permission to speak by pressing the steadily lit DSS button preprogrammed with his own dial number.
conf#
x = Gr
y = St
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
This fean ongpartici
To rele1. Dial F O R C R E L E A S E
O N
2. List
3. Dial S E yyyy F O R C R E L E A S E O N
4. Dial S E D Y Y Y Y F O R C R E L E A S E O N
5. O F F
# = Group Call dial number or name
tion/trunk number/name
up Cal
Press
ls: Forced Release of a Participant 91
Disp Calls: Forced Release of a Participant #1446
ature allows an authorized user, from idle, to release a participant from oing conference. The feature does not allow the user to view the list of pants.
ase a single participant: feature code #1446 or press [MEMBER RELEASE]. C O N F
en for the dial tone.
the participant number or press the programmed DSS (F1-F24) key. R E L E AC O N F
activation code (no confirmation tone will be heard). R E L E AC O N F
[HOOK] to exit.
group
y = Sta
Gro FlexSet CDRS 200 User Guide
lay Message Key LEDGroup
This fecall.
To rele1. Dial P C A L L R E L .
O N
2. List
3. Pre S E G R P ( group # )P C A L L R E L . O N
4. Dial S E DP C A L L R E L . O N
5. Pre O F F
# = Group Call dial number or name
up Cal
ls: Forced Release of an Entire Group Call 92Disp Calls: Forced Release of an Entire Group Call #1447
ature allows an authorized user, from idle, to release the entire group
ase an entire group call: feature code #1447 or press [GROUP RELEASE]. G R O U
en for the dial tone.
ss [GROUP CALL] or dial the access code of the required Group Call. R E L E AG R O U
activation code (no confirmation tone will be heard). R E L E AG R O U
ss [HOOK] to exit.
group
He FlexSet CDRS 200 User Guide
lay Message Key LEDHeads
The fethe Hedisablebackgrenabli
No
To act1. Dial T O N L Y O F F
O F F
or p T O N L Y O NO N
To1. T O N L Y O N
O N
T O N L Y O F FO F F
adset O
disab Dial H
or pre
nly 93
Dispet Only #1302
ature is designed for users operating in headset mode. When activated, adset Only feature causes calls to be conducted via the headset and s the loudspeaker, along with the features that use these devices, e.g. ound music, voice page, etc. Calls are conducted via the headset
ng a user to make full use of the hands-free operation.
te: 1) The HOOK (SPKR) key should be programmed as an ON/OFF (connect/release) key. See your system administrator.
ivate Headset Only: Headset Only feature code #1302 followed by activation code , H D S E
ress [HEADSET ONLY]. H D S E
le Headset Only:eadset Only feature code #1302 followed by cancellation code , H D S E
ss the lit [HEADSET ONLY]. H D S E
He FlexSet CDRS 200 User Guide
lay Message Key LEDHelp:
The Hyou aryourseyour cagreedplace b
Activa1. Pre
2. Con
No
LED Description
Destination phone rings
Destination received the help signal (call was answered)
ING
Wait for help(request seen and answered)
Press HELP key again,request not answered)
lp: Req
uesting 94DispRequesting #1443
elp Requesting feature allows you to alert a preselected station, while e in conversation. This is of value, for example, if you happen to find lf in a situation where you need help. The Help feature is operated while urrent call is in progress, without disrupting the call. Once you have upon a partner for the help procedure, a predetermined action can take etween you and your partner when Help is activated.
ting Help (while in conversation):ss [HELP].
tinue current call, while watching the Help key LED.
te: 1) This feature can be operated only with a programmed key. To program a HELP key, use the access code #1443, followed by the destination number. The destination must be another keyset equipped with a display.
2) Many keys can be programmed, each with a different destination.
HELP Key
ON
WINKING
OFFAfter WINK
OFFAfter ON
He FlexSet CDRS 200 User Guide
lay Message Key LEDHelp:
The Hstationa requ
When 1. Ans X X X X X
2. List
3. Pre E R H E L PX X X
4. Tak
No
ation number or name requesting help
lp: Answ
ering 95DispAnswering
elp answering feature allows you to receive a call for help from another . It is suggested that an agreed upon action takes place when you receive est for help from your help partner.
your phone rings:wer the call and check the station number displayed. H E L P
en for the confirmation tone.
ss [HOOK] to release. A N S WS T . X X
e help action as agreed.
te: If engaged in a call when help is requested, a muted ring tone and message is received. Terminate call or put it on hold and answer, so the requesting station knows that you have received the request for help.
x = St
Ho FlexSet CDRS 200 User Guide
lay Message Key LEDHold
A calliparty cat all aTo pla1. Pre H O L D xxxxx
O Nor
Pre H O L D O NL I N E W I N K I N G
2. List
To pla
Wupan
To1. E R X X X X X
O N
2.
ld
hile enon preother c
return Press
or
Press
or
Press
Dial ac
96
Disp#171 or #4
ng party can be placed on HOLD while another call is made. The held an hear one of the following: music, reorder tone, busy tone or no sound s defined system-wide.ce a call on hold:ss [HOLD]. C A L L
ss [TRANS]* and dial access code #171.
en for the confirmation tone.
ce a call on automatic hold (optional when defined at this station):
gaged on a call, the connected party will be automatically put on hold ssing another LOOP/LINE/DSS key, in order to answer or place all.
to the call on hold:the winking key at which the call is being held. A N S W
the lit [HOLD] key (see Note 1, on the next page).
the lit [HOLD] key (see note 2, on next page) or dial #171.
tivation code .
Hold FlexSet CDRS 200 User Guide
lay Message Key LED
To retu1. Pre
The H O L D xxxxx
2. Theor
Predisp
3. Dial E R xxxxx
Not
L L xxxxxF L A S H I N G
97
Disp
rn to the call on multi-hold:ss the lit [HOLD] key (see note 2) or dial #171. held calls are returned in “First In/ First Out” order. C A L L
n either: dial the required held party number
ss to scroll through the hold list until the required number is layed.
activation code . A N S W
es:1) This option can only be activated if allowed by system (auto active) system-wide or the HOLD key is programmed by access code #171 or followed by activation code .
2) This option can be activated by the HOLD key if allowed by system (auto active not defined) system-wide and HOLD key is programmed only by access code #171.
3) If you do not return to the call on hold within a predetermined R E C Aamount of time the call will automatically return to you.
4) If your telephone is programmed with Hard Hold the message CALL ON HOLD will appear after you have placed a call on hold. When Hard Hold is activated on a call your station will be considered busy for additional incoming calls. However, outgoing calls can still be made.
Ho FlexSet CDRS 200 User Guide
lay Message Key LEDHot Li
Upon not diaautomdefinethe attdestina
To act1. Pre
2. List
3. Wai T D E L xxxxx
4.
t Line: D
Wait fo
Note:
elayed 98
Dispne: Delayed
pressing [HOOK] you will receive an internal dial tone. However, if you do l a number within a system-wide defined time-out your telephone will
atically be routed to a pre-defined destination. This feature cannot be d at your telephone, but is typically defined by the attendant. In addition endant can cancel the feature or set up Hot Line Delayed for other tions.
ivate Hot Line Delayed (when defined at your telephone):ss [HOOK]. D I A L
en for the dial tone.
t for a certain period of time until the hot line destination rings. H O T S
r answer.
During dial tone, you can dial the other number to override the feature.
Ho FlexSet CDRS 200 User Guide
lay Message Key LEDHot Li
Immedto a prbut it ithe fea
To act1. Pre
2. The
3. Wai T . xxxxx
t Line: I
mmediate 99Dispne: Immediate
iately upon pressing [HOOK] your telephone may be automatically routed edefined destination. This feature cannot be defined at your telephone, s typically defined by the attendant. In addition the attendant can cancel ture or set up Hot Line Immediate for other destinations.
ivate Hot Line Immediate (when defined at your telephone):ss [HOOK] or press any call key.
hot line destination telephone will ring immediately.
t for answer. H O T S
Idle FlexSet CDRS 200 User Guide
lay Message Key LEDIdle Di
When name asystem
To can1. Pre I S P . O N
O N
2. Dial I S P . O F FO F F
3. List
To retu1. I S P . O F F
O F F
2. I S P . O NO N
3. am/pm) mm/dd/yyyy xxxxser name (user#)
am/pm) dd/mmm/yyyy xxxxuser name (user#)
Site name, up to 20 characters
Displa
Press
Dial ac
Listen
y - On/Off 100
Dispsplay - On/Off #137
in idle mode, the first line of the display shows the time, date and site nd the second line indicates the name and station number where defined -wide. You can switch the idle display on or off.
cel Idle Display:ss the lit [IDLE DISPLAY] or dial Idle Display code #137. I D L E D
cancellation code . I D L E D
en for the confirmation tone. display goes blank
rn Idle Display[IDLE DISPLAY] or dial Idle Display code #137. I D L E D
tivation code . I D L E D
for the confirmation tone. display returns hh:mm( u
American Presentation of Date Display
hh:mm (
European Presentation of Date Display
xxxx -
Ind FlexSet CDRS 200 User Guide
lay Message Key LEDIndivid
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Remote System Services (Freedom) - IRSS 101
Dispual Remote System Services (Freedom) - IRSS # 17714
SS feature, also known as Freedom, enables you to connect an off-site oral phone (such as your home phone or mobile) to the Coral and make rom within the system. Many of the Coral’s extensive features (e.g. r, conference call, voice mail, access to public and private libraries) are le from this off-site phone. The off-site telephone operates as a virtual in the Coral network, retaining the original features of the external one in addition to the Coral features.
ble IRSS (for remote phone providing Caller ID):te: To enable the IRSS feature at your Coral station, you must first
program a Private/Public Library number with your off-site phone number (see pages 172-176). Use the table to the right to record library numbers that contain your IRSS destination:
[IRSS] or dial feature code #17714. I R S S
for the dial tone.
Private/Public Library number defined with your off-site phone I R S S r.
for the confirmation tone.
l IRSS:[IRSS] or dial feature code #17714. I R S S
for the dial tone.
ncellation code . I R S S
for the confirmation tone.
n = Priva
PrivatLibrary
Individu FlexSet CDRS 200 User Guide
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al Remote System Services (Freedom) - IRSS 102
Disp
IRSS callsRSS calls placed from phones that send Caller ID, the IRSS feature must nabled at your Coral station. See steps below. IRSS calls placed from phones that do not send Caller ID information, RSS feature must be enabled using the Executive Privilege feature. See 103.
ce a call from IRSS phone providing Caller ID:e a call to your Coral station.
en for a distinctive dial tone.
your 4 digit passcode (if required by Class of Service).
en for the dial tone.
the required destination number. ible destinations can be: external number (stationary or cellular), ork number, or a Coral destination, including station, trunk/trunk group,
service, routing access, public/private library, or voice mail.ote: If your destination is an external number, it should be preceded by
an external line access code.f your destination is voice mail (IVR access code), skip to page 107.f your destination is a FlexiCall All feature, skip to page 108.o enable another IRSS phone, skip to page 109.
en for the ringback tone.
t for an answer.
can activate any of the options described in the table on page 104.
Individu FlexSet CDRS 200 User Guide
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al Remote System Services (Freedom) - IRSS 103
Disp
ce a call from IRSS phone that does not provide Caller ID:pplies for IRSS calls from off-site phones that do not possess a Caller ID r and, therefore, cannot be identified by the Coral.es:1) Some telephones may be denied the Executive Privilege feature
(defined by Class Of Service).2) In order to use Executive Privilege your station must be defined
with a passcode (see page 138).e a call to the Executive Privilege number (contact your system inistrator for that number).
en for the dial tone. your own Coral station number.
your 4 digit passcode. Listen for the distinctive dial tone.
the required destination number. ible destinations can be: external number (stationary or cellular), ork number, or a Coral destination, including station, trunk/trunk group,
service, routing access, public/private library, voice mail.ote: If your destination is an external number, it should be preceded by
an external line access code.f your destination is voice mail (IVR access code), skip to page 107.f your destination is a FlexiCall All feature, skip to page 108.o enable another IRSS phone, skip to page 109.
en for the ringback tone.
t for an answer.
can activate any of the options described in the table on page 104.
Individu FlexSet CDRS 200 User Guide
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Option
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Tr
ansfer can be screened or unscreened. on is busy or does not answer) dial 2
SwCoCo
Depending on your Class of Service ated:
ee page 106
Dist
nnected and your conversing party will be e divert party’s display.
Acm fer to page 107.
CaHe
ide defined Navigator application). ed keyset station), see page 94.
al Remote System Services (Freedom) - IRSS 104
Disp
s available while in an established IRSS call
Dial Description
ace a new call 1 Listen for a dial tone indicating that you can place a call to a new be disconnected.
ansfer call 2
A dial tone prompts you to enter the required transfer number. TrTo return to the original conversing party (when transfer destinatiagain.(For more information on Transfer options, refer to page 183).
itch to Broker/nsultation/3-Way nference call
2
A dial tone prompts you to enter the required third party number.definitions, one of the following three party functions will be activ• Broker Call - see page 105• Consultation - see page 105• 3-Way - see page 105• Combination of Consultation/Broker/3-way Conference Call - s
vert call to a Coral ation 3 A dial tone prompts you to enter a divert number. You will be disco
transferred to the divert number. Your number will not show on th
cess voice ail/IVR 4 For instructions on accessing voice mail from an IRSS phone, re
ll Recording / lp Requesting 6 Used to Start/Stop Recording outgoing calls (requires a system-w
Or send Help request (requires a pre-selected system-wide defin
Individu FlexSet CDRS 200 User Guide
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BrokerWhileoptionmore iConfer
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al Remote System Services (Freedom) - IRSS 105
Disp
/Consultation/3-Way Conference call engaged in an established FlexiCall or IRSS call, you can use one of the s listed below, as defined by your Coral station Class of Service. For nformation on these options, see “Broker/Consultation/3-Way ence Call” on page 36.
ivate a Broker call: 2.
the third party and wait for an answer.
2 to alternate between parties (any number of times).
n you press [HOOK], the other parties will remain in conversation.
ivate a Consultation call: 2.
the number of the person you wish to consult with.
n your conversation is concluded, dial 2 to return to the original call. consulted party will be released.
ivate a 3-way Conference call: 2.
the number of the person you wish to add on to the call.
n the party answers, dial 2 for a 3-way call.
Individu FlexSet CDRS 200 User Guide
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To act1. Dial
2. Dial
3. Dial
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al Remote System Services (Freedom) - IRSS 106
Disp
ivate a combination of Consultation/Broker/3-way Conference calls: 2.
the third party number and wait for an answer.
2. The third party is put on hold.
n you have concluded your private conversation, dial 2 to complete a ay Conference call.
Individu FlexSet CDRS 200 User Guide
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Voice Mail Remote Access Code
al Remote System Services (Freedom) - IRSS 107
Disp
ess voice mail/IVR from an IRSS phone:n access your voice mailbox, retrieve messages, and setup voice mail s for your Coral station.
e an IRSS Call: r a phone that provides Caller ID, repeat steps 1-4 on page 102.r a phone that does not provide Caller ID, repeat steps 1-4 on page 103.
the voice mail (or IVR) dial number.
t for the automated voice mail answer.
the voice mail remote access code followed by your station number. You gain access your station’s voice mailbox.
4 as soon as the automated voice mail answers. This allows the em to recognize the voice mail (or IVR) commands.
ose the required option from the voice mail (IVR system) menu.
te: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.Use the table to the right to record that number and code:
VoicDia
Individu FlexSet CDRS 200 User Guide
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al Remote System Services (Freedom) - IRSS 108
Disp
ivate the FlexiCall All feature from your IRSS phone: information on the FlexiCall feature, refer to “FlexiCall” on page 72).e an IRSS call: r a phone that provides Caller ID, repeat steps 1-4 on page 102.r a phone that does not provide Caller ID, repeat steps 1-4 on page 103.
the FlexiCall All feature code #17710.
en for the dial tone.
the destination number. Calls ringing at your desk phone will ltaneously ring at that destination. ible destinations are: operator, station, network number, UNA/Central or external number (stationary or cellular) via Public/Private Speed Library
en for the confirmation tone.
cel the FlexiCall All feature from your IRSS phone:eat steps 1-3 above.
cancellation code .
en for the confirmation tone.
Individu FlexSet CDRS 200 User Guide
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al Remote System Services (Freedom) - IRSS 109
Disp
ble a new IRSS phone from your current IRSS phone:
te: To enable the IRSS feature at your Coral station, you must first program a Private/Public Library number with your off-site phone number. Use table on page 101 to record Library numbers that contain your IRSS destinations.
your current IRSS phone, place a call to your Coral station:
r a phone that provides Caller ID, repeat steps 1-4 on page 102.r a phone that does not provide Caller ID, repeat steps 1-4 on page 103.
en for the dial tone.
IRSS feature code #17714.
en for the dial tone.
a Private/Public Library number defined with your new off-site phone ber.
en for the reorder tone. You are now disconnected. You can now access r station from your newly assigned IRSS phone.
cel the IRSS feature from an IRSS phone:
eat steps 1-4 above.
cancellation code .
en for a short burst of confirmation tone. IRSS is cancelled at your on.
Las FlexSet CDRS 200 User Guide
lay Message Key LEDLast N
The la
To act1. Pre L N O . xxxx
F o r i n t e r n a l n u m b e ror
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zz = outside telephone number
t Numb
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Note:
er Redial 110
Dispumber Redial or #143
st number dialed is automatically stored in memory.
ivate last number redial:ss on the dial pad. R E D I A
ss [LAST NUMBER] key. O U T yD I A L z
ature code #143.
When dialing over an outgoing trunk, in some cases (as defined by Class of Service) the Last Number feature code must be followed by a Forced Account code. When Forced Account code is required, the distinctive dial tone will be heard after pressing or dialing #143.
xxxx =yyyy =zzzzz
Ma FlexSet CDRS 200 User Guide
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lls: External and Internal 111
Dispg Calls: External and Internal
g can be accomplished in several ways, depending on what is most ient for you. The following dialing methods can be used:
the handset and dial from the dial pad.the handset, press HOOK, listen for the dial tone, and begin dialing ctly from the dial pad.the handset, press any programmable button F1-F24 that is idle (LED not nd listen for the ringback tone.the handset, press any idle (LED not lit) loop, loop originating only, or , and after hearing dial tone, begin dialing.ain cases special messages, not documented in this guide, will be shown display; should these appear ask your system manager for an
on. When using the phone, you must use the handset or headset when .
Many features, for example Camp-On and Break-In, can be used when dialing either external or internal numbers.
ctions on disconnecting calls see “Speak/Headset/Handset (HOOK)” 171.
Loop and Loop originating can only be used with a programmed key.
To Program Use
Loop #121
p Originating Only #125
x = Intern
Making FlexSet CDRS 200 User Guide
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Calls: External and Internal 112
Disp
ke internal calls: required station/subscriber number or press programmed DSS (F1-F24)
I N T E R
ke external or network calls: outside line access code or press outside line key.
required external number, or O U T x y
ss speed key (without dialing external number) or
private or public speed call library number (see “Speed Dialing: ramming Private Library” on page 172).
es:1) In some systems an outside dial tone must be heard before dialing can begin.
2) In some systems using Automatic Routing Selection, internal dial tone or no tone is heard after dialing the access code.
3) In some cases (as defined by Class of Service) dialing must begin with a Forced Account code before the called number can be dialed. When Forced Account code is required, the distinctive dial tone will be heard after dialing the external line code.
4) See also “Caller ID Control” on page 46.5) Pressing [#] or [STOP DIAL] key after the external number commands
the system to send the call immediately towards the destination without inter-digit delay.
x = Exy = O
Making FlexSet CDRS 200 User Guide
lay Message Key LED
E X P I R E D
$ $ $ xxxxx.y
$ $ $ zzzzzzzz
xxxxx.y$$$
zzzzzzzz$$$
R mmmmmm
99 currency units
0 to 99,999,999 currency units
ter units
Calls: External and Internal 113
Disp
6) Some systems might be programmed with a limit on duration of T I M E outgoing external calls. Once the limit is reached, the call will be automatically disconnected.
7) In certain systems the cost, or number of meter units, of the call are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format defined for your system.
C O S T
C O S T
C O S T
C O S T
M E T E
$$$ = currency unit
xxxxx = cost 00,000 to 99,9
y = cost 1/10s
zzzzzzzzz = cost 00,000,00
mmmmmm = number of me
Making FlexSet CDRS 200 User Guide
lay Message Key LED
C .
S D N R O U T E
R O U P #
S C . X X X X X B U S Y
O K B Y X X X X XA L C L E A R
S K . X X X X XR E J E C T E D
S K . X X X X XE
No
Calls: External and Internal 114
Disp
8) On external calls routed via an ISDN trunk, call messages are displayed (i.e. connection status, call fail, etc.)
NO B.C.: If the Bearer Capability of the trunk or dial service you are N O B .attempting to connect does not match your station’s COS
NON ISDN ROUTE: If your station’s COS is set to ISDN only and N O N Icall attempts are made through a trunk group not defined as ISDN only
QUE GROUP #: In certain systems if no trunk is available the call Q U E Gmay be held in a queue and this displays the number of the queue.
BUSY: The party called is engaged. C O D IU S E R
NORMAL CLEAR: The called party has hung up (on hook, idle). O N H ON O R M
CALL REJECTED: The call cannot be completed because the C O D IC A L L called party does not allow it.
CAUSE #: ISDN protocols define error messages, with codes C O D IC A U Sindicating the cause of failed connections. The
meanings and actions to take are listed in Appendix D - ISDN CAUSE#
te: Most messages are for system managers and technicians and will not be seen during normal operation.
Ma FlexSet CDRS 200 User Guide
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Call Trace On/Off 115
Dispous Call Trace On/Off #1740
s of incoming calls can be recorded using Malicious Call Trace. They are to the record when your station rings even if you do not answer. The r of calls stored for your station is defined by your system administrator. this number is exceeded, details of the next call received replace the record. a preprogrammed key, the feature may be activated while a call is in ss. Details of the current call and subsequent ones are recorded until you the feature. Should you hear a reorder tone, Malicious Call Trace is at your station (as defined by the Class Of Service). To use the feature, t the Attendant to activate Malicious Call Trace at your station.ivate malicious call trace:ss [MALICIOUS CALL TRACE]. C A L L
ature code #1740 followed by activation code . C A L L
for the confirmation tone.N O T RACE RECORD: indicates there are insufficient system resources for
ture to be available at your station at present.
l malicious call trace:the lit [MALICIOUS CALL TRACE]. C A L L
ature code #1740 followed by the cancellation code . C A L L
for the confirmation tone.
Ma FlexSet CDRS 200 User Guide
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Note:
Call Trace Printout 116
Dispous Call Trace Printout #1741
alicious call trace printout shows the calls traced for your station. The t can be requested at any time from your station or from the Attendant.
t the malicious trace record:ss [MALICIOUS PRINT]. C A L L
feature code #1741 followed by the activation code .
en for the confirmation tone.
L TRACE OFF: indicates that the Malicious Call Trace feature is not ently active, and the reorder tone is heard. See previous page to activate C A L L
ature
The details recorded are: Originating number (for external calls: ANI if available or else trunk number), your station number and the time of calls. The listing is not deleted when printed out. It can be reprinted later, including subsequent updates.
Me FlexSet CDRS 200 User Guide
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To autWhen di
1. D A N T xxxxxA G E W A I T I N G O N
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3.
mber or name of the station thatt the message
ssage:
splay:
Lift ha
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Wait fo
Answering 117
Dispge: Answering #175 or #5
sage waiting can be indicated in one of the following ways:
dic display and muted ringinginated message key (when programmed on your telephone)
t-in message lamp illuminated (enabled or disabled system-wide).
ges can be left by a caller or by voice mail. Retrieving a message can be med in either of two ways, both of which are defined system-wide: e (automatic) or manual. When the [HOOK] key is pressed the message n be identified as follows: Hotline (ringback tone), Manual (regular dial
omatically receive Hotline Attendant Message:you hear periodic muted ringing and see a message flashing on the
ndset and press the lit [MESSAGE] key or press any call key. A T T E NM E S S
for the ringback tone. I N T E R
r answer.
x = Nu lef
Messag FlexSet CDRS 200 User Guide
lay Message Key LED
To ma1. Lift
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2. Prethro S G xxxxx
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2. List
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e: Answering 118
Disp
nually receive your message:handset and press the lit [MESSAGE] key or feature code #175. call back message: C A L L
ssing either or allows scrollingugh the message list. attendant message A T T M
waiting:
ither
ain the message left by the attendant or another station:
activation code . I N T E R
en for the ringback tone.
t for the answer
cel a call back message left by another station:
cancellation code (no confirmation tone will be heard).
ss [HOOK].
Me FlexSet CDRS 200 User Guide
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MessawaitinmessaequippTo lea1. Pre A G E xxxxx
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Leaving 119
Dispge: Leaving TRANS 5, #175 or #5
ges can be left at either Keyset, FlexSet or SLT stations with a message g lamp, at station groups, or at network numbers. When you try to leave a ge at a station and receive a reorder tone, the station is probably not ed with a message lamp. In this case the display will show ILLEGAL.ve a message on a busy call or ringback:ss [MESSAGE]* M E S S
ss [TRANS]* and dial 5.
en for the confirmation tone.
also leave a call back message by the following method when you t the station you are calling is unattended.
a message at a vacant desk or forward station (from idle):[MESSAGE]* or #175. M E S S
ation, boss group or network number.
for the confirmation tone.
Messag FlexSet CDRS 200 User Guide
lay Message Key LED
When 1. Ans M S G . ( your# )
A G E A N S W E R
2. Deli E R xxxxx
No
e: Leaving 120
Disp
your phone rings:wer the call and check the station number displayed. X X X X X
M E S S
ver the relevant message. A N S W
te: 1) To program a MSG key, use access code #175.
2) A message left to a boss group turns ON the message lamp of the first boss group members only.
Me FlexSet CDRS 200 User Guide
lay Message Key LEDMessa
The or
To can1. Dial A N C E L
2. Dial xxxx
3. List E L L E D
ssage:
Cancellation 121Dispge: Cancellation #1440
iginator of the message can also cancel the message.
cel a message: Message Cancellation code #1440. M S G C
station or network number. D I A L x
en for the confirmation tone. C A N C
Mu FlexSet CDRS 200 User Guide
lay Message Key LEDMultili
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4. List
Aso
ltilingua
ll messurce is
l Display 122
Dispngual Display #1328
n select the language that will be shown on your phonedisplay. Up to nguages may be chosen, as defined system-wide.
ect the preferred language:ss [MULTILINGUAL DISPLAY] or dial feature code #1328. L A N G U
ssing allows scrolling through the various choices, then when see your preferred language
activation code .
en for the confirmation tone.
ages will now be shown in the requested language, until another selected.
Mu FlexSet CDRS 200 User Guide
lay Message Key LEDMute
DuringPTT bkey toon/off
To tur1. Pre O F F
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te
Note:
123
Disp#1320
a conversation the other side can hear your voice when you press the utton on your handset/headset. To override this feature, press the MUTE prevent the other party from hearing your voice. The MUTE key is an switch and can be pressed as many times as necessary.
n off the microphone during a call:ss [MUTE].annot hear your side of the conversation, even when pressing the PTT .
rn to two-way conversation:ss the lit [MUTE].
This feature can only be activated if you have a programmed MUTE key. To program a MUTE key, use access code #1320.
Na FlexSet CDRS 200 User Guide
lay Message Key LEDName/
When brieflyincom
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Num
No
me/Dia
l Number Display 124DispDial Number Display #128
required, during a call or feature activation, the dial number can be displayed instead of the name. This feature can be activated both on ing and outgoing calls.
play the dial number:ss [NAME/NUMBER].
ber will flash on display for a system-wide time period.
te: This feature can only be activated if you have a programmed NAME/NUMBER key. To program a NAME/NUMBER key, use feature code #128.
Nig FlexSet CDRS 200 User Guide
lay Message Key LEDNight
Calls mringinganswePickupGrouppickup
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Note:
er (Central Bell/UNA Pickup) 125
DispAnswer (Central Bell/UNA Pickup) #192 or 78, #180 or 77
ay be answered after the attendant leaves or when a central bell is . Normally this feature is activated for incoming calls during the night
ring period. There are two ways to do this: Group Pickup and Directed . Pickup: Allows you to pickup any central bell that rings within your group, by dialing the Night Answer group pickup feature code.
wer incoming calls within your pickup group:ss [NIGHT ANSWER] or dial Night Answer code #192.
wer the call. A N S W
Pickup: Allows you to pick up any ringing central bell in the system, g the directed pickup feature code and the required bell number.
er a UNA call ringing within the system:[DIRECT PICKUP] or dial Direct Call Pickup code #180. D I R E C
for the dial tone.
e number of the ringing bell. D I A L (
r the call. A N S W
UNA (Universal Night Answering) Pickup is also known as Bell Pickup.
x = C
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPage_
You mnumbeto pickreorde
To pla1. Pre E R xxxxx
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Pre Q U E U E xxxxxO N
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rked station or trunkge_Q number
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Note:ap
126
DispQ 7060-7069
ay place calls on a special hold (call park) by using the Page_Q dial r, and then either pick the call up at another station or page someone else up the call. The held party may hear one of the following: music, r tone, busy tone or no sound at all as defined system-wide.
ce a call in Page_Q:ss a free [PAGE_Q ZZZZ] A N S W
ss [TRANS]* and dial a free Page_Q number 7060-7069 P A G E
en for the confirmation tone.
k up a call placed in Page_Q handset of any telephone.
signed Page_Q number or press the lit [PAGE_Q ZZZZ]. A N S W
r the call
available communication means notify another user to pick up the call.
nnouncing a call for pick up includes both the name of the person tified and the relevant Page_Q number.
If the call is not picked up within a predetermined time, it will N A N Sutomatically return to the originating station from which Page_Q was laced.
x = Paz = Pa
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
T ouncements and emergency public ad l stations which enables pages to a pu ou to page specific departments or ar
Y• ty ••
T
e
890234
ging
127Disp
he Coral on-site voice paging system can be used for locating personnel, general anndress. Coral’s paging system combines a line of speakers and amplifiers with internablic address or to any keyset. The zoning capabilities of the Coral systems enables yeas when needed.
ou can customize paging options by programming your station: to automatically respond to the voice page by opening the speaker to the calling par to allow or deny paging to automatically access voice page when calling other stations
he following paging options are available:
Feature Pag
Paging, Announcing: Public Address . . . . . . . . . . . . 12Paging, Announcing: Zone (To Keyset Group) . . . . . 12Paging, Announcing: Voice (To Single Keyset) . . . . . 13Paging, Receiving: Auto Answer . . . . . . . . . . . . . . . 13Paging, Receiving: Turning On/Off . . . . . . . . . . . . . 13Paging, Receiving: Using . . . . . . . . . . . . . . . . . . . . 13
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
When a systeassoci
To pag1. Lift
2. Pre
3. Ann E R xxxxxO N
4. PreO F F
Pag
blic address number or name
ging, An
ing: Pu
1.
2.
3.
4.
5.
6.
nouncing: Public Address 128
Disp, Announcing: Public Address 7074-7079
a public address system is attached to the Coral, a page may be made via m station. The form below may be used to write in locations and their ated access codes.
e:handset.
ss [PAGE XXXX] or dial access code.
ounce your message. A N S W
ss [HOOK] to release.
blic Address - Access Codes
Area/Location Access Code
7074
7075
7076
7077
7078
7079
x = Pu
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
You caT208Mthis patheir a
To ope1. Lift
2. Pre D P A G E xxxxxO N
3. List
4. Beg
5.
on/Area ACCESS CODE
7305
7306
7307
7308
7309
ging, An
Press
1
2
3
4
5
nouncing: Zone (To Keyset Group) 129
Disp, Announcing: Zone (To Keyset Group) 7300-7309
n page a preprogrammed group of keysets (FlexSet, DKT, T207M or ) within a zone, area or dispersed within your company. Use the form on
ge to write in the various paging zones or areas in your company and ssociated access codes.
rate Zone Page:handset.
ss [ZONE PAGE X] or dial the Zone Page access code. Z O N E
en for the Voice Page tone.
in paging when tone stops.
[HOOK] to release.
Location/Area ACCESS CODE
Locati
. 7300 6.
. 7301 7.
. 7302 8.
. 7303 9.
. 7304 10.
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
Annoucan bestation
To voi1. Pre
or
Pre P A G E xxxxx
To voi1. Lift
2.
3.
4.
5. E R xxxxx
6.
ging, An
Either
Dial ke
or
Dial V
Listen
Begin
Press
nouncing: Voice (To Single Keyset) 130
Disp, Announcing: Voice (To Single Keyset) TRANS 6, #191 or #3
ncing a voice page to a single keyset (FlexSet, DKT, T207M or T208M) used, for example, as an intercom in order to converse between two s, or as a simple pager.
ce page a single Keyset that is either busy or does not answer:ss [VOICE PAGE] during the call.
ss [TRANS] and dial Voice Page feature code 6. V O I C E
ce page (from idle):handset.
press [VOICE PAGE] or dial feature code #191.
yset number
oice Page keyset number (see Note 3).
for the Voice Page tone.
paging when tone stops. A N S W
[HOOK] to release.
Paging, FlexSet CDRS 200 User Guide
lay Message Key LED
Not I S V P xxxxx
Announcing: Voice (To Single Keyset) 131
Disp
es:1) When you hear a reorder tone the station is protected from D N T Dreceiving voice pages, the display shows:
2) To program a Voice Page key, use access code #191.
3) Each keyset has a unique voice page number, which is defined through the numbering plan.
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
This fepage 1define(see pconverimmedthe HOheadseTo act1. Pre A N V P O F F
O F F
Dial A N V P O NO N
2.
To1. A N V P O N
O N
A N V P O F FO F F
2.
ging, Re
Listen
cance Press
or
Dial Vcode
Listen
Note:
ceiving: Auto-Answer 132
Disp, Receiving: Auto-Answer #133
ature is relevant only when “Paging, Receiving: Turning On/Off” on 33 is turned ON. The Auto Answer provides you with the ability to
the way you can answer a voice page call, either handsfree or manually age 134). Essentially this feature is an intercom allowing persons to se between stations. When set to automatic, conversation takes place iately after pressing the PTT button. Manual operation requires pressing OK key before conversation can take place. You must use the handset or t when speaking.ivate Voice Page Auto Answer:ss [AUTO ANS VP] or A U T O
V.P. Auto Answer feature code #133 followed by activation code . A U T O
for the confirmation tone.
l Voice Page Auto Answer:the lit [AUTO ANS V.P.] A U T O
oice Page Auto Answer feature code #133 followed by cancellation . A U T O
for the confirmation tone.
This feature automatically answers voice page calls only.
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
This feand/orturned
To allo1. Pre O F F
O F For
Dial O NO N
2. List
To inh1. O N
O N
O F FO F F
2.
ging, Re
Press
or
Dial V
Listen
ceiving: Turning On/Off 133
Disp, Receiving: Turning On/Off #134
ature allows you to block your phone from receiving private (intercom) zoned voice pages through the handset or headset. Voice page can be on or off according to individual station needs.
w your phone to accept paging calls:ss the toggle [VOICE PAGE ON/OFF] V O I C E
Voice Page On/Off feature code #134 followed by activation code . V O I C E
en for the confirmation tone.
ibit your phone from receiving paging calls (RECOMMENDED !!!):the lit [VOICE PAGE ON/OFF] V O I C E
oice Page On/Off feature code #134 followed by cancellation code . V O I C E
for the confirmation tone.
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPaging
Pagingbe turnactivatWhen the spetransmstation(see p
To ans
No
1.
2. C A L L (your #)
3. E R xxxxx
W
W
ge sender
ging, Re
Voice
When
The wAuto-A
hen AuConver
hen MaPress tConver
ceiving: Using 134
Disp, Receiving: Using
can take place through the handset or headset, however, the feature can ed on and off (see page 133) as required. Receiving page calls can be ed at your station when the set is either idle or during conversation. paging is directed at your station the voice paging tone is heard through aker. This feature is particularly useful as an intercom when the itting station uses a programmed key (see page 130) and the receiving is equipped with an headset and is programmed for automatic answering age 132).
wer a Voice Page call:
te: During conversation, either place call on [HOLD] or hang up [HOOK], then continue with the following steps:
page (warbling) tone heard.
tone stops, you will hear the speaker through the handset or headset. xxxxx
ay in which you answer is defined through the Voice Page A N S Wnswer feature (see page 132).
to Answer is defined:se after pressing the PTT pushbutton.
nual Answer is defined:he flashing [HOOK], thense after pressing the PTT pushbutton.
x = Pa
Paging, FlexSet CDRS 200 User Guide
lay Message Key LED
To stoPres
Receiving: Using 135
Disp
p an outgoing zoned voice paging:s the lit [HOOK].
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPark
AllowThe patone o
To par1. Pre P A R K xxxxx
O Nor
Pre PA R K E D L I N E W I N K I N G
2. List
To pic1.
2. P A R KO N
3. yyyyO N
4. E R xxxxxO F F
rk
Lift ha
Press
Dial st
Answe
136
Disp#183 or 79 or #7
s you to put a call on hold at one station, and pick it up at another station. rty put on park can hear one of the following: music, reorder tone, busy
r no sound at all as defined system-wide.
k a call:ss [CALL PARK] C A L L
ss [TRANS]* and dial Park Feature code #183.
en for the confirmation tone.
k up a parked call from another station:ndset from any station.
[CALL PARK] or any dial Park Feature code #183. C A L L
ation number at which call was parked. D I A L y
r the call. A N S W
Park FlexSet CDRS 200 User Guide
lay Message Key LED
To pic1. Pre
or
Pre
2. Dial
3. Ans
Not
L L xxxxxF L A S H I N G
137
Disp
k up a parked call from same station where call is parked:ss the winking key at which the call is being parked
ss [CALL PARK] or dial Park Feature code #183.
activation code .
wer the call.
es:1) More than one call can be parked at a single station, but are retrieved on a first-in, first-out basis (FIFO). That is, the first parked call (first-in) will be the first call that is picked up (first-out). However, if multi-parking is required, it is recommended that the Page_Q feature be used instead (see page 126).
2) If the parked call is not picked up within a predetermined time, the R E C Acall automatically returns to the originating station from which the park was made.
3) Activation code can be programmed into the key after feature code #183.
Pa FlexSet CDRS 200 User Guide
lay Message Key LEDPassc
You cawill alPrivileeasily Definiperfor
CAUTIO
To ent1.
2. N E WO D E
3. T E RO D E
4. O D E C O N F I R M E D
sscode
Press
Dial yo
Redial
Listen
138
Dispode #179
n define a private unique passcode for your station set. The passcode low you (if defined in your COS) to operate Phone Lock, Executive ge, Auto Set Relocate, IRSS, or COS Switchover. The passcode can be changed.ng a passcode for the first time or changing a passcode must be med from your own telephone. Passcodes consist of four digits.
N ! Once a passcode has been defined, the code is known only to you and the system administrator. If you forget the passcode you will not be able to utilize the features that require the code. Therefore, write your passcode number in a secure place for future reference.
er a Passcode for the first time:[PASSCODE] or dial feature code #179.
ur new passcode (4 digits). E N T E RP A S S C
your new passcode. R E E NP A S S C
for the confirmation tone. P A S S C
Passcod FlexSet CDRS 200 User Guide
lay Message Key LED
To cha1. Pre
2. Dial O L DO D E
3. Dial N E WO D E
4. RedO D E
5. List O D EI R M E D
e 139
Disp
nge Passcodess [PASSCODE] or dial feature code #179.
your present passcode (4 digits). E N T E RP A S S C
your new passcode (4 digits). E N T E RP A S S C
ial your new passcode. E N T E RP A S S C
en for the confirmation tone. P A S S CC O N F
Ph FlexSet CDRS 200 User Guide
lay Message Key LEDPhone
You cadialinglockin
To loc1. Pre
2. Dial E U N L O C K P A S S C O D E
3. Dial E U N L O C KO F F
4. List E L O C K E DO N
To1. E L O C K E D
P A S S C O D E
2. E L O C K E DO N
3. E U N L O C KO F F
4.
one Dia
unloc Press
Dial yo
Dial ca
Listen
Note:
l Lock 140
Disp Dial Lock #148
n lock your telephone in order to prohibit unauthorized persons from from your station. However, you can still answer incoming calls. After
g your station, you must unlock it in order to use the station once again.
k your telephone:ss [LOCK] or dial #148.
your passcode (4 digits). P H O NE N T E R
activation code. P H O N
en for the confirmation tone. P H O N
k your telephone:[LOCK] or dial #148. P H O N
E N T E R
ur passcode (4 digits). P H O N
ncellation code . P H O N
for the confirmation tone.
In order to dial lock your telephone, you must first have defined a passcode (see page 138).
Pic FlexSet CDRS 200 User Guide
lay Message Key LEDPickup
You mways t
Grouppre-pr
To ans1. Pre
2. Ans E R xxxxx
Direcby dia
To1. T E D P I C K U P
2. yyyy
3. E R xxxxx
4. E R xxxxx
ller number or namenging phone number
kup: Gr
answ Press
Listen
Dial th
Answe
oup, Directed 141
Disp: Group, Directed #181 or 76, #180 or 77
ay answer other ringing telephones within the system. There are two o do this: Group Pickup or Directed Pickup.
Pickup: Allows you to pick up any telephone that rings within your ogrammed pickup group, by dialing the Group Pickup feature code.
wer a call within your Pickup group:ss [PICKUP] or dial Group Call Pickup code #181.
wer the call. A N S W
ted Pickup: Allows you to pick up any ringing telephone in the system, ling the directed pickup feature code and the required telephone number.
er any call within your system:[DIRECTED PICKUP] or dial Directed Call Pickup code #180. D I R E C
for the dial tone. D I A L y
e number of the ringing phone. A N S W
r the call. A N S W
x = Cay = Ri
Pro FlexSet CDRS 200 User Guide
lay Message Key LEDProgra
The Cin add
Fixed FlexSeand ca
The Cfrom taccessSeverafor oneother c
Sinmla
E C T E D K E YR A M A B O R T E D
S Y S T E M K E YR A M A B O R T E D
gramm
ome of stallatiay havebeling
Note:
ing: Programmable Keys (F1-F24) 142
Dispmming: Programmable Keys (F1-F24) #139
DRS built-in keyset comes equipped with 4 system defined (fixed) keys ition to the 24 user programmable keys.
keys are preprogrammed during installation, and are the same for each t system-wide. Fixed keys cannot be programmed from the telephone, n only be changed, system-wide, by the system manager.
DRS built-in keyset allows you to program most programmable keys he keyset itself. The programmable keys may be assigned to directly other stations, station groups, trunks, trunk groups, or system features. l dial commands in a series may be programmed under one key, useful -button speed dialing, voice response and voice mail system access, and omplex dialing patterns.
the programmable keys at your set may be defined as protected during on. These keys cannot be programmed from the telephone. Some keys been preprogrammed during installation. For instructions on button
refer to page 148.
If you attempt to program a fixed or protected key, one of the following P R O TP R O Gerror messages appears along with a warning tone:
F I X E DP R O G
Program FlexSet CDRS 200 User Guide
lay Message Key LED
If manprograneed t
To pro1. Dial
2. Pre
3. Red
4. Rep
5. Pre
Tip:
ming: Programmable Keys (F1-F24) 143
Disp
y keys need to be programmed, you may program one of the mmable keys with the code #139 for Program in order to alleviate the o enter the code each time you program a key.
gram an automatic key: Programming feature code #139.
ss selected key to be programmed.
ial Programming feature code #139.
ress selected key.
ss [HOOK].
Once you have programmed all your keys, you can reporgram the PROG key for another feature.
Program FlexSet CDRS 200 User Guide
lay Message Key LED
To che1. Pre C O N T
N T N T S xxxx
2. Pre N T N T S yyyyI N U E D
3. Pre dddddddddd
4. Pre R A M E N D
To pro1. Pre
2. Pre R A MT B U T T O N .
3. Dial C O N TN T N T S O N
4. Pre C O N T xxxxO N
5. Pre R A M E N DO F F
6. Ref
Rep
ming: Programmable Keys (F1-F24) 144
Disp
ck key contents:ss [PROG] or dial #139. P R O G
K E Y C
ss the assigned key (contents are displayed). either K E Y CC O N T
ss to check any additional codes on this button. or E X T . d
ss [HOOK]. then P R O G
gram a key:ss [PROG] or dial #139.
ss selected key. P R O GS E L E C
the required digits (see page 146) for more details). P R O GK E Y C
ss selected key again. P R O G
ss [HOOK]. P R O G
er to page 148 for instructions on button labeling.
eat the above procedure for each key to be programmed.
Program FlexSet CDRS 200 User Guide
lay Message Key LED
To can1. Pre R A M
T B U T T O N .
2. Pre C O N TN T N S X X X X O N
3. Pre N T N T SO N
4. Pre R A M E N DO F F
5. Pre
Repea
ming: Programmable Keys (F1-F24) 145
Disp
cel key contents:ss [PROG] or dial #139. P R O G
S E L E C
ss selected key. P R O GK E Y C
ss K E Y C
ss selected key again. P R O G
ss [HOOK].
t the above procedure for each key to be cancelled.
Pro FlexSet CDRS 200 User Guide
lay Message Key LEDProgra
rocedure/Example
S key for extension 4577: code #139, press the key you want en the extension number 4577. To
he key again.
to turn the music feature on and off: code #139, press the key you want en the feature code #135. To
he key again.
to simultaneously turn off the music lls to a library number programmed
code #139, press the key you want en the feature code #135. Dial twice, OK code #120. Enter feature code ample of a library number). To he key again.
r this to work properly, one of the two previously activated.
gramm
SeFe
ing: Possibilities (F1-F24) 146
Dispmming: Possibilities (F1-F24) #139
Key Contents Key Description PDSS (Direct Station Selection)
Permits you to make or transfer a call to an extension or trunk by using a defined key, and provides a busy lamp indication for stations or trunks programmed under a DSS key.
To program a DSEnter the programto program and thconclude, press t
Single Feature Permits you to activate or cancel a single Coral feature.
To program a keyEnter the programto program and thconclude, press t
ries of atures
Permits you to program a series of features under a single key; useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing procedures. The HOOK code #120 must be programmed twice between each successive feature sequence.
To program a keyand transfer all cafor voice mail:
Enter the programto program and thin succession, HO#141 7000 (an exconclude, press t
NOTE! In order fofeatures must be
Program FlexSet CDRS 200 User Guide
lay Message Key LED
ons above and dial twice, in K code #120 after library code 7000.
to simultaneously turn on both the splay features:
code #139, press the key you want en the LED On/Off feature code
e code #135. cession, HOOK code #120. Enter 7. To conclude, press the key again.
to dial (914)354-8132 over trunk
code #139, press the key you want en enter the trunk group 9 number
rea code 914 and the number lude, press the key again.
rocedure/Example
ming: Possibilities (F1-F24) 147
Disp
Feature key without confirmation tone or display
Permits you to activate or cancel a feature or series of features without hearing a confirmation tone or seeing a display. The HOOK code #120 must be programmed after each successive feature sequence.
Follow the directisuccession, HOO
Series of features with LED indication
Permits you to activate or cancel a series of features with the LED being controlled by the key pressing order. When the key is pressed the first time, the LED will light and the features will be activated. When the key is pressed again, the LED will be extinguished, regardless of the current state of the features.
NOTE! The LED On/Off feature code #1301 must be programmed before the first feature code is entered in order to function properly.
To program a keymusic and idle diEnter the programto program and th#1301 and featurDial twice, in sucfeature code #13
Outside telephone number (Speed Key)
Permits you to program a key to dial an outside telephone number.
To program a keygroup 9:enter the programto program and thfollowed by the a3548132. to conc
Key Contents Key Description P
Pro FlexSet CDRS 200 User Guide
lay Message Key LEDProgra
The frrecordbuttonfelt ma
F1 through F24Programmable Buttons
24 nameplatesF1 through F24Function ButtonDirectory
gramm
ing: Button Labeling (F1-F24) 148Dispmming: Button Labeling (F1-F24)
ont panel of the CDRS cabinet includes 24 nameplates, allowing you to the destination beside each programmable button. After programming a , write down its destination on the adjacent nameplate with an erasable, rker.
1 2 3
4 5 6
7 8 9
* #0
ABC
JKLGHI
PRS TUV
DEF
MNO
WXY
HOLD
TRAN
HOOK
F1 F2 F3
F4 F5 F6
F7 F8 F9
F10 F11 F12
F13 F14 F15
F16 F17 F18
F19 F20 F21
F22 F23 F24
Pro FlexSet CDRS 200 User Guide
lay Message Key LEDProgra
PROGREach kprograGroupGroup
To pro1. Pre R A M
T B U T T O N .
2. Pre C O N TN T N T S O N
3. Dial C O N T # 1 2 6 L I N E # O N
4. n G R O U P # O N
5. C O N T bbbbbO N
6. R A M E N DO F F
7.
e numberss group number
gramm
Dial lin
Dial B
Press
Press
Note:
ing: Boss Group Line Key 149
Dispmming: Boss Group Line Key #126
AM LINE KEYeyset in a Boss Group can be programmed with line keys. The use of mmed line keys assists in defining the various ways in which a Boss can answer incoming calls (see page 26) for explanation of Boss ).
gram your line keys:ss [PROG] or dial #139. P R O G
S E L E C
ss selected [LINE nn] key for the required line. P R O GK E Y C
LINE feature code #126. P R O GE N T E R
e number (00-first line, 01=second line, etc. as defined) L I N E nE N T E R
oss Group number. P R O G#
selected [LINE nn] key again. P R O G
[HOOK].
Do not perform the above steps if your keyset has a button preprogrammed with a number of the trunk reserved for your Boss Group. This button will be used as a line key.
n = Linb = Bo
Program FlexSet CDRS 200 User Guide
lay Message Key LED
To che
1. Pre R A MT B U T T O N .
2. Pre C O N T L I N E nn O N
3. Pre
4. Pre R A M E N DO F F
ming: Boss Group Line Key 150
Disp
ck a programmed line key:
ss [PROG] or dial #139. P R O GS E L E C
ss the assigned [LINE nn] key. P R O Gbbbb
ss
ss [HOOK]. P R O G
Pro FlexSet CDRS 200 User Guide
lay Message Key LEDProgra
You cathe sys(press
No
Use ta
Tip:
To1. R E N C E
2.
R E N C EI D E zzzzz
R E N C E
R E N C EN A T I N G L O O P
R E N C Eb L I N E nnnn
gramm
progr Dial P
Select
OUTSI - press
LOOP
LOOP
LINE -
ing: Preference 151
Dispmming: Preference #131
n assign a line preference priority to your keyset. This priority informs tem as to which line, loop or trunk is selected when you make a call the HOOK key, or dial a number on the dial pad).
te: If you intend to select an OUTSIDE line as the first priority, you must program a LOOP, LINE or ELA to be able to use dialed features. When activating a feature, press the LOOP, LINE or ELA key first, then dial the feature access code.
ble on page 153 to list the programmed priorities.
This feature is useful if you make mostly trunk (external) calls. Assign a preference to an outside line(s), and each time you make a call, you will be connected directly to an external trunk.
am the Preference Priority:reference feature code #131. P R E F E
required destinations, a maximum of six priorities in any order.
DE line (trunk/trunk group/dial service or routing access) P R E F EO U T S a programmed key or dial access code
- press a programmed key P R E F EL O O P
ORIGINATING ONLY - press a programmed key P R E F EO R I G I
press a programmed key P R E F Ebbbb
Program FlexSet CDRS 200 User Guide
lay Message Key LED
3. Dial E N T E R E D
4. List
To che
1. Pre R E N C E
2. Dial R E N C E/line/outside
3. Pre N D
4. List
To can1. Pre
2. Dial R E N C E
3. Dial R E M O V E D
4. List
ming: Preference 152
Disp
activation code . P R E F .
en for the confirmation tone.
ck list of priorities:
ss idle [LOOP] or [LINE] key. P R E F E
Preference feature code #131. P R E F Eloop
ss to scroll through the list. L I S T E
en for the confirmation tone.
cel a Preference Priority List:ss idle [LOOP] or [LINE] key.
Preference feature code #131. P R E F E
cancellation code . P R E F .
en for the confirmation tone.
Program FlexSet CDRS 200 User Guide
lay Message Key LED
ming: Preference 153
Disp
Priority Destination
1.
2.
3.
4.
5.
6.
Re FlexSet CDRS 200 User Guide
lay Message Key LEDReceiv
There
- Lift - Lift x C A L L yyyy
Not
# R E S T .F L A S H I N G
A I L . C A L L yyyyF L A S H I N G
O K B Y zzzz xxxxA L C L E A R
O K B Y zzzz xxxxE #
= Caller ID, name, or number
Your number
Trunk number
ceiving
Calls / Answering Calls 154Disping Calls / Answering Calls
are several ways in which you can answer incoming calls:
the handset and press the flashing HOOK buttonthe handset and press a flashing key (F1-F24, DSS, Loop, Line, etc.) xxxx
es: 1) You must use the handset or headset when speaking.
2) Calls via ISDN trunks display the caller’s number or name unless restricted. An ‘I’ before the Caller I.D. indicates an international call via ISDN.
3) #REST.: Caller ID is restricted by the caller. zzzz
4) #UNAVAIL.: Caller ID is not supported on this route. # U N A V
5) NORMAL CLEAR: The caller has hung up. O N H ON O R M
6) CAUSE #: ISDN protocols define error messages, with codes indicating the cause of failed connections. The meanings and O N H O
C A U S actions to take are listed in Appendix D - ISDN CAUSE#.Most messages are for system managers and technicians and will not be seen during normal operation.
7) See also Waiting Calls Receiving, on page 187,Second Party’s Speaker St atus, on page 163, andVIP Tone, on page B-3.
xxxxx
yyyy =
zzzz =
Re FlexSet CDRS 200 User Guide
lay Message Key LEDRecor
This feparty, progreThe CCMC (a progis usedcall to
Activa1. Pre
2. Con
S1.
Not
Key Description
Destination APDL rings
Destination received the start recording signal
ING Start speaking
tbd
cording
top Cal Press
e: 1) T
Calls (tbd) 155
Dispding Calls #1443
ature allows you to start recording while in conversation with a second 3-way or multi-party conference. It is operated while the current call is in ss, without disrupting the call.oral system must be equipped with a uCMC, iCMC, CMC, WiCMC or for Windows. The feature is activated by pressing a toggle RECORD key rammed HELP key with APDL as the destination). The RECORD key as a trigger for a predefined destination (APDL) to start recording the
the user’s voicemail box..
ting Call Recording (while in conversation):ss [RECORD].
tinue current call, while watching the Record key LED.
l Recording (while in conversation):[RECORD] again.
his feature can be operated only with a programmed key. To program a Start/Stop Record key [RECORD], use Help feature access code #1443, followed by the APDL dial number (see page 94)
RECORD LED
ON
WINKING
OFFAfter WINK
OFFAfter ON
Re FlexSet CDRS 200 User Guide
lay Message Key LEDRelay
You casuch acompaare ins
To sw1. Pre ( relay# ) O F F
O F For
Dial ( relay# ) O NO N
2. List
To sw1. ( relay# ) O N
O N
( relay# ) O F FO F F
2.
External Device RelayCode708670877088708970907091
lay (Acc
Press or
Dial R
Listen
Note:
essory) 156
Disp(Accessory) 7086-7091
n switch a relay on or off in order to activate certain external devices, s an external alarm, or electric lock. These devices are installed by your ny. Use the form below to write down the types of external devices that talled and their associated codes.
itch on a relay:ss [RELAY] R L A Y
Relay code followed by activation code . R L A Y
en for the confirmation tone
itch off the relay:the lit [RELAY] R L A Y
elay code followed by cancellation code . R L A Y
for the confirmation tone
To program a RELAY key, use the relevant relay code.
1.2.3.4.5.6.
Re FlexSet CDRS 200 User Guide
lay Message Key LEDRemin
You caremindthree mthan oone.
To ent1. Pre D E R
M P T Y O F F
2. Dialwhe T I M E
O N
3. DialD E R H H : M M pm
O N4.
5.
To1. D E R H H : M M pm
O N
2.
3.
ourMinutesam as required
minder
use lea
Dial 2
Listen
check Press
Scroll
Press
157
Dispder #172
n program your telephone to ring at a designated time, thereby ing you of a scheduled event. If you do not answer, your telephone rings ore times, at one minute intervals, before the feature is cancelled. More
ne reminder times can be entered by repeating the procedure for each
er a reminder time:ss [REMINDER] key or dial #172. R E M I N
L I S T E
activation code . (In some old versions 14.67 or lower, skip this step n the reminder time list is empty). E N T E R
in the time you want to be called (4 digits are required [12 hour clock - ding 0] e.g. 0805 for five past eight) R E M I N
for AM or 7 for PM.
for the confirmation tone.
Reminder list:the [REMINDER] key or dial #172. R E M I N
with to see next reminder entry.
[HOOK] to release.
HH = HMM = pm or
Remind FlexSet CDRS 200 User Guide
lay Message Key LED
To ans
At the 1. Ans
F L A S H I N G2. List
then E R R E M I NO N
3. Pre
or
Dial Z E O NO N
4. List
No
To can1. Pre
2. Scro D E R H H : M M : pm am O N
3. Dial E L L E D
4. List
er 158
Disp
wer a Reminder ring:
requested time your telephone will ring.wer the call. R E M I N
en for the distinctive dial tone either A N S W
ss [HOOK].
Snooze feature code 4. S N O O
en for the confirmation tone.
te: When you activate the Snooze feature, Reminder recycles and your telephone rings again after a system-wide time period.
cel a Reminder time:ss the lit [REMINDER] or dial #172.
ll with and stop the reminder you want to cancel. R E M I N
cancellation code . C A N C
en for the confirmation tone.
Rin FlexSet CDRS 200 User Guide
lay Message Key LEDRing A
Ring aaccord
To adj
1. Pre L E V E L xxxx
5 ring volume level (MIN = 0 to MAX = 15)
g Adjus
tment 159Dispdjustment
djustments allow you to define how the CDRS telephone will sound ing to your personal preference.
ust RING LEVEL while your phone is ringing:
ss or keys. R I N G
x = 0-1
Ro FlexSet CDRS 200 User Guide
lay Message Key LEDRoom
You mfollowavailab
No
To act1. Pre S N A M E O F F
O F F
S N A M E O NO N
2.
To1. S N A M E O N
O N
S N A M E O F FO F F
2.
om Sta
Dial thcode
Listen
cance Press
Dial thcance
Listen
tus 160
Disp Status 7026-7041
ay change any one of the 16 room status choices for your station. Use the ing form to write in the various room statuses and related access codes le at your telephone.
te: This feature is applicable for Hotel/Motel use. (In cases where this is required, specific instructions will be given).Check with your system administrator whether your Coral system supports the Room Status or Canned Messages feature. If your Coral system supports the Canned Messages feature (see page 52), the Room Status feature is unavailable.
ivate or set the Room Status:ss [STATUS] key, or S T A T U
e required Room Status code (see table below) followed by activation . S T A T U
for the confirmation tone.
l or reset the Room Status:the lit [STATUS] key, or S T A T U
e required Room Status code (see table below) followed by llation code . S T A T U
for the confirmation tone.
Room S FlexSet CDRS 200 User Guide
lay Message Key LED
tatus 161
Disp
Room Status - Names and User Access Codes
Room StatusNumber
Access Code Name
0 7026
1 7027
2 7028
3 7029
4 7030
5 7031
6 7032
7 7033
8 7034
9 7035
10 7036
11 7037
12 7038
13 7039
14 7040
15 7041
Sa FlexSet CDRS 200 User Guide
lay Message Key LEDSaved
An extlater. Atone o
To sav1. Pre N U M B E R
or
Pre
2. List N N E C T ( trunk# )
3. Con
To1. N O . (trunk #)
ddddddddd .
utside telephone number
ved Nu
redial Press
or
Dial S
Notes
mber/Repeat Number 162
Disp Number/Repeat Number #196 or #9
ernal number that you have dialed can be stored in memory and called number can be saved during a conversation or when you hear a busy
r when the dialed number is not answered.
e a number:ss [SAVED #] S A V E
ss [TRANS]* and dial Saved Number feature code #196.
en for the confirmation tone. R E C O
tinue with call or hang up by pressing [HOOK].
the Saved Number:[SAVED #] S A V E
D I A L d
aved Number feature code #196.
:1) In some cases, as defined by Class of Service, the Saved Number feature code must be followed by a Forced Account code. When Forced Account code is required a distinctive dial tone will be heard after dialing #196.
2) As opposed to Last Number Redial, the Saved Number will remain in memory until another number is saved by repeating the above procedure.
d = O
Se FlexSet CDRS 200 User Guide
lay Message Key LEDSecon
This fewith isdisplaythey swsecondmode,
Detect• A Sp
line
E R ( 2 n d P A R T Y )A R T Y ) S P K R O N
• Whe••
cond Pa
When During
rty’s Speaker Status 163
Dispd Party’s Speaker Status
ature alerts you when the loudspeaker of the party you are conversing activated for handsfree or group conversation. A Speaker tone and message notify you when the called/calling party is in SPKR mode, or if itch to SPKR mode during a call. Therefore, when advised that the
party’s keyset (FlexSet, DKT, T207M or T208M) is in speakerphone you can choose to refrain from publicizing private information.
ing whether your party’s loudspeaker is activated:eaker tone is heard and the SPKR ON message flashes on the second of display:
A N S W( 2 n d P
n you answer a call initiated with an activated loudspeakerthe called party answered you with an activated loudspeaker a call, when the second party activates the loudspeaker
Se FlexSet CDRS 200 User Guide
lay Message Key LEDSecur
This feWhen are bloreceivbreak To act1. Pre E C U R O F F
O F For
Dial E C U R O NO N
2. ListYou
To1. E C U R O N
O N
E C U R O F FO F F
2.
curity L
cance Press
or
Dial S
ListenBreak-
ine 164
Dispity Line #17700
ature ensures that Break-In cannot be accomplished by another station. Security is applied, Call Waiting tones and Break-In from other stations cked. When Security is on, a caller who tries to break into your station
es a reorder tone. Only a station that has Security override privilege can into your secured telephone.ivate Security Line:ss [SECURITY] L I N E S
Security feature code #17700 followed by activation code . L I N E S
en for the confirmation tone.r phone is now blocked against break-in attempts.
l Security Line:the lit [SECURITY] L I N E S
ecurity feature code #17700 followed by cancellation code . L I N E S
for the confirmation tone.in attempts are allowed.
Se FlexSet CDRS 200 User Guide
lay Message Key LEDSeries
The syparty. Series
To ma1. Pre
or
Pre
2. List
3. Con N N E C T (calling #)
4.
ries Cal
Press
Transfreturn
Note:
l 165
Disp Call #195
stem allows you to mark an external call before you transfer to a third This causes the call to return to you after the third party hangs up. A Call can only be marked while engaged in conversation.
rk a call as a Series Call:ss [SERIES]
ss [TRANS]* and dial Series Call code #195.
en for the confirmation tone.
tinue with the call or transfer as required. R E C O
[HOOK] to release.
erring the call is made as usual. However, the marked call will now to you when the third party hangs up.
Marking a call that has already been marked displays the ALREADY SET message.
Series C FlexSet CDRS 200 User Guide
lay Message Key LED
When 1. The S (calling #)
F L A S H I N G
2. Ans E R ( C A L L I N G #)
3. Ask
or
Set
or
Han
all 166
Disp
your telephone rings (third party hangs up): call returns to you. S E R I E
wer the call. A N S W
the calling party if transfer to another party is required,
up the call as a series call,
g up by pressing [HOOK] key.
Sile FlexSet CDRS 200 User Guide
lay Message Key LEDSilent
This feadditioconferparty. be heaport, ybe con
2-waAlloTheor w
N
nt Mon
1-way (Allowconveidle.
The 1-w• to li• to li
port
itor 167
DispMonitor
ature enables an authorized user to monitor and/or record (may require nal hardware) any system port, station, trunk, etc. (except data and ence) in any state, without audio or visual warning to the monitored The monitoring party can hear both sides of the conversation but cannot rd by them and cannot break in on the conversation. While monitoring a our telephone returns a busy signal to all incoming calls. Monitoring can ducted as a 2-way Silent Monitor or 1-way (Split) Silent Monitor:
y Silent Monitor (TRANS 9, #1981):ws the Silent Monitor user to listen in on both sides of a conversation. 2-way Silent Monitor can be activated from an idle station before calling, hile attempting to call a busy or no answer destination.ote:The 2-way Silent Monitor requires: MRC, U-RMI Office, U-MR Office,
CNSsl, 8DRCM, 8DRCF or a CNF card to be installed in the system. When a CNF card is installed it must be defined as C3-WAY.
Split) Silent Monitor (#1448): s the Silent Monitor user to listen in only on one side of a 2-way rsation. The 1-way (Split) Silent Monitor can be activated only from
ay Silent Monitor provides two options: sten in on a transmission of a selected port (first conversing party)sten in on any port (second conversing party) contacting the selected or being contacted by that selected port.
Sile FlexSet CDRS 200 User Guide
lay Message Key LEDSilent
The 1-2-wayat a tim
To act1. Dial S I L E N T M O N
2. Dial M O N ( port # )
then
• To M O N ( port # )N A L D E S T
or
M O N ( port # )E R D E S T
W
1.
2.
R E D ( port # )
= Original destination (1st part) port number or name
nt Mon
• To m
hile mo
Monito
To can
Note:
itor, 1-Way Splitting 168
DispMonitor, 1-Way Splitting #1448
way (Split) Silent Monitor feature allows monitoring each party of the conversation separately. Only one of the conversing parties can be heard
e. The feature can be activated from idle only.
ivate a 1-way Silent Monitor: Split Silent Monitor feature code #1448 or press [SPLIT MONITOR]. S P L I T
the port number of the original destination (1st party). S P L I T
monitor the 1st conversing party, dial cancellation code , S P L I TO R I G I
onitor the 2nd conversing party, dial activation code . S P L I TP A R T N
nitoring:
ring volume can be adjusted by pressing .
cel Split Silent Monitor, press [HOOK].
When you hear the reorder tone, it means that the port is protected against monitoring (secured). The following message will be displayed:
S E C U
port #
Sile FlexSet CDRS 200 User Guide
lay Message Key LEDSilent
This feboth pactivatfeaturechosenport, y
To act1. Pre O R ( port#)
or
Pre
To1. T M O N I T O R
2. O R ( port#)
R E D ( port# )
S O U R C E
nt Mon
activa Press
Dial rethe dia
Note:
itor, 2-Way 169
DispMonitor, 2-Way TRANS 9, #1981
ature allows an authorized user, while monitoring a selected port, to hear arties of the 2-way conversation. The 2-Way Silent Monitor can be ed while attempting to call a busy or not answering destination. The can also be activated from an idle station before calling. Once the station initiates a call, you can start monitoring. While monitoring a our telephone returns a busy signal for all incoming calls.
ivate 2-Way Silent Monitor on a busy call or ringback:ss [MONITOR]. M O N I T
ss [TRANS] and dial Silent Monitor feature code 9.
te 2-Way Silent Monitor from an idle station (before calling):[MONITOR] or dial #1981. S I L E N
quired port number. The Silent Monitor session will start as soon as M O N I Tled port establishes a conversation.
When you hear the reorder tone, one of the two conditions exists:
1) Either the port is protected against monitoring (secured) or S E C U
2) All conference card ports are engaged (no resources). N O R E
Silent M FlexSet CDRS 200 User Guide
lay Message Key LED
1. Mon
2. To c
3. To w R P A G E (port# )
No
onitor, 2-Way 170
Disp
itoring volume can be adjusted by pressing .
ancel Silent Monitor, press [HOOK].
hisper page, press any [WHISPER] key (see also page 191). W H S P
te: To program the Monitor key, use feature code #1981.
Sp FlexSet CDRS 200 User Guide
lay Message Key LEDSpeak
You caLED iTo ans1. Pre
To dis1. Pre
Not
eak/Hea
dset/Handset (HOOK) 171Disp/Headset/Handset (HOOK) #120
n answer and disconnect calls by pressing the HOOK key. When the key s lit, you are connected. Pressing the lit key will disconnect the call.wer or make call:
ss the [HOOK] key.
connect the call:ss the lit [HOOK] key.
es:1) This feature can only be activated if you have a programmed HOOK(SPKR) key. To program a SPKR key, use access code #120.
2) Contact your system administrator who can program the HOOK(SPKR) key to operate as an On/Off switch.
Sp FlexSet CDRS 200 User Guide
lay Message Key LEDSpeed
You may e used to speed dial long numbers. Each entry is xternal or internal dial number. You can also use ernal destinations such as Call Forward, Divert a ernal access code into the Private Library number The spee re, dialing the same private library number Private Library number at another station.
ation)
eed Dia
ling: Programming Private Library 172Disp Dialing: Programming Private Library #193
program your telephone with your own private Speed Dial directory, which can bcalled a Private Library Number. The Private Library can be programmed with an ea Private Library to dial external or network numbers for features that allow only intnd Hunt features. When entering external dial numbers, make sure to include the extas well. d dial numbers are programmed per station and are unique to each station. Therefo
at one station will most likely include a different destination than dialing the same Use the table below to write down your Coral Speed Dial numbers.
Private Library - Speed Dial Numbers
Private Library Number
Private Library Contents (Destin
7000
7001
7002
7003
7004
7005
7006
7007
7008
7009
Speed D FlexSet CDRS 200 User Guide
lay Message Key LED
You mprivatecan beTo pro1. Dial T L I B R A R I E S
O N
2. Dial T L I B aaaaa
3. Scrothen
4. Dial T L I B aaaaax
or
Pre
Posdial
5. Dial T L I B aaaaax ddddddddddpag
6. Pre
No
tside line access coderary numbertside telephone number
ialing: Programming Private Library 173
Disp
ay be allowed to program or update your telephone with your own (personal) Speed Dial directory. This directory of speed dial numbers accessed only at your station line.gram or change a Speed Dial number: PRIVATE SPEED CALL feature code #193. P R I V A
the relevant Library Number (7000 7009) or P R I V A
ll through the library by pressing the or ,
the outside line access code. P R I V Axxxx
ss a programmed outside line feature key.
sible outside line access codes are: trunk number, trunk group number, service, routing access, or another public/private library number.
the outside telephone number (use special codes shown in table on P R I V Axxxxe 175).
ss [HOOK] to release or continue scrolling with the volume keys.
te: A new number programmed into a previously defined private library number will replace the old number.
x = Oua = Libd = Ou
Speed D FlexSet CDRS 200 User Guide
lay Message Key LED
To del1. Dial T L I B R A R I E S
O Nor
Dial
or
Scro T L I B aaaaa
2. Dial T L I B aaaaaE L L E D
3. Pre
ialing: Programming Private Library 174
Disp
ete a single number from memory: PRIVATE SPEED CALL access code #193. P R I V A
the relevant Library Private Number (7000 7009)
ll through the library by pressing the or . P R I V A
cancellation code . P R I V AC A N C
ss [HOOK] to release or continue scrolling with the volume keys.
Speed D FlexSet CDRS 200 User Guide
lay Message Key LED
The fo one number.
No ystem (defined system-he error message LENGTH
umber of digits
ay)
lay)
ialing: Programming Private Library 175
Disp
llowing table defines the special codes that may be used as part of the outside teleph
Table of Special Dial Codes
te: The number of digits that can be programmed, including dial codes, is limited by the swide). Should you try entering a longer digit string than allowed, the system will give tEXCEEDED, and programming will stop.
Codes Description
X Used to delay dialing by X seconds (X = 1 to 9)
#0 Stop dial (end of outside number)
#1 Outpulsing wait period during which user is able to dial any n
#2 All digits following will be Dial Pulse
#3 All digits following will be Touch-Tone Dialing (DTMF)
#4 Inhibits display (for Call Accounting System and phone displ
#5 Enables display (for Call Accounting System and phone disp
#6 Wait for second Dial Tone
#8 Display ‘-’ (for Call Accounting System and phone display)
#9 Calibrated Opening on trunk (Flash)
Dial out
## Dial # out
Sp FlexSet CDRS 200 User Guide
lay Message Key LEDSpeed
Dialinbasicasystemcompa
To diaDial aaaa xxxxx
ddddddddd
Not
D E S T N U M
utside line access codebrary number or nameutside telephone number
eed Dia
ling: Using Private and Public Libraries 176Disp Dialing: Using Private and Public Libraries
g a number through your Private Library or system Public Library is lly the same, therefore the process is described generally for both dialing s. If Public Speed Dialing is available on your system, consult your ny directory for library numbers.
l a Public or Private Speed call number:Speed call library number (Private or Public). L I B . a
D I A L d
es:1) In some cases (as defined by Class of Service) the Speed Dialing number must be followed by a Forced Account code.When a Forced Account code is required, the distinctive dial tone will be heard after dialing the speed call library number.
2) Certain speed dialing numbers require that you dial the relevant outside line access code. When required, the dial tone will be heard after dialing the speed call library number. The display will show: E N T E R
x = Oa = Lid = O
Sp FlexSet CDRS 200 User Guide
lay Message Key LEDSplit C
Split cdefine3-wayExcludin anythe Exon holExcluExclu
No
T
atus
e (first party)
ation (second party)
lit Call
he follo
177
Dispall #1321, #1322
all allows you to alternate between two other parties, by pressing keys d as Exclude Source and Exclude Destination. The feature also allows conversation by merely pressing one of the keys, Exclude Source or e Destination, when the key is steadily lit. This feature can be activated
sequence, any number of times. When you speak privately, with either clude Source or Exclude Destination, the other party is automatically put d.de Source: is the first party with whom a connection was made.de Destination: is the second party with whom a connection was made.
te: This feature can only be activated if you have programmed keys.• To program the EXCLUDE SOURCE key, use feature code #1321• To program the EXCLUDE DESTINATION key, use feature code
#1322
wing table allows you to identify the progress of split calls.
LEDsSt
Exclude Source Exclude Destination
On Flashing Speaking privately with sourc
Flashing On Speaking privately with destin
On On 3-way conversation
Split Ca FlexSet CDRS 200 User Guide
lay Message Key LED
To act1. Pre E R ( source# )
E X C L E X C LS R C E D E S T2. Dial
eith E Rination# ) F L A S H O N
3. Youwhil
4. Pre N N E C Tce#) F L A S H O N
5. Pre N N E C T ( dest# )F L A S H O Npart
or
You
6. Pre ce#) 3 - W A Y# ) O N O N
If yo
7. Preand
ll 178
Disp
ivate Split Call on conversation:ss [TRANS]*. A N S W
destination number, wait for answerer A N S W
( dest can now alternate between the two parties and speak privately with one e the other is put on hold by pressing the relevant flashing key.
ss the flashing [EXCLUDE SOURCE] to speak privately with the first party. R E C O( sour
ss the flashing [EXCLUDE DESTINATION] to speak privately with the second R E C O
y
can press the steady on key and then converse 3-way:
ss the lit [EXCLUDE SOURCE] or [EXCLUDE DESTINATION], then ( sour( dest
u want to converse privately again with any party:
ss either [EXCLUDE SOURCE] or [EXCLUDE DESTINATION] key. the other party will again be put on hold.
Split Ca FlexSet CDRS 200 User Guide
lay Message Key LED
If you conve
8. Pre
If you
9. Pre
ll 179
Disp
want to release the destination (second) party and return to 2-way rsation with the source:
ss [TRANS]*
want to release all parties:
ss [FORCED RELEASE].
Sto FlexSet CDRS 200 User Guide
lay Message Key LEDStop D
Stop Dnumbehas bestreamcall im
When 1. Pre
or
Pre
p Dial
Note:
180
Dispial # or #1300
ial accelerates sending your call to the external destination or network r. This feature enables you to tell the system when dialing out on trunks en completed. You can send a signal to the system indicating the end of a of dialed digits. In response to your command the system sends your mediately towards the destination without waiting interdigit time out.
you have finished dialing an outside line:ss [#] on the dial pad.
ss the [STOP DIAL] key.
To program a STOP DIAL key, use feature code #1300.
Tim FlexSet CDRS 200 User Guide
lay Message Key LEDTime/D
The at
To cha1. Dial 1 0 : 0 9 am
3 1 : 1 2 : 0 72. Dial
3 1 : 1 2 : 0 7leadi
3. Dial
4. Dial KI R M E D
5.
To1. 1 0 : 0 9 am
3 1 : 1 2 : 0 7
2.
3. 1 0 : 0 9 am M M : D D : Y Y U S A
1 0 : 0 9 am D D : M M : Y Y E U R O P E
4. KI R M E D
5.
e/Date
Hear c
chang Dial TI
Press
Dial da
or (s
Dial E
Dial A
Hear c
Set (Authorized Attendant) 181
Dispate Set (Authorized Attendant) #188
tendant may change the system time and date.
nge time: TIME DATE SET Access Code #188. T I M E
D A T E in the time (4 digits required [12 hour clock] use T I M E
D A T E ng zeros, e.g. 0805 for 5 past 8).
2 for AM or 7 for PM.
Activation Code or press . C L O CC O N F
onfirmation tone.
e date:ME DATE SET Access Code #188. T I M E
D A T E
.
te: month, day, year (2 digits each) T I M E D A T E
ystem-wide defined)
uropean date: day, month, year (2 digits each). T I M E D A T E
ctivation Code or press . C L O CC O N F
onfirmation tone.
Tou FlexSet CDRS 200 User Guide
lay Message Key LEDTouch
Enableand staConfeIVR, sDTMFAutoTtrunks
To sen1. Pre
norm
2.
ch-Ton
Dial th
Note:
e Dialing (DTMF) for Other Common Carriers (OCC) 182
Disp-Tone Dialing (DTMF) for Other Common Carriers (OCC) #127
s you to send DTMF tones using the dial pad over non-DTMF trunks tions during any call (to trunk, to FlexSet, 3-Way Conference, Meet-Me
rence, etc.). In this way you can control any device (such as Voice Mail, tart/stop recording a call, etc.) requiring DTMF response. The sent tones are heard by all parties to the call. Keysets defined with ransfer must use this feature even when sending DTMF tones to DTMF and stations.
d DTMF signaling during a trunk call:ss the toggle [OCC] to activate DTMF mode (press again to return to
al mode).
e required digits.
This feature can only be activated if you have a programmed OCC key. To program an OCC key, use feature code #127.
Tra FlexSet CDRS 200 User Guide
lay Message Key LEDTransf
You casystemcall yoports. automregula“Symbtransfe• Scre
befo• Uns
tran
To1.
2.
3. N A L xxxxx
4.
5.
nsfer
announbusy, honly) t
perfo Press
Dial th
Listen
Wait fo
Annou
183
Disper #122
n transfer both internal and external calls to other users within your or outside it. A call can be screened or unscreened. Transfer routes a u received to an idle station. It can also link a call you held to other When Auto transfer is defined at your station, dialing a number will atically transfer that number. Remaining procedures are the same as r transfer (see “Glossary” in Appendix A, at the end of this manual, and ols Used in This Guide” on page viii, for a fuller explanation of Auto r).ened Transfer (Consultation Transfer): You may announce the call re transferring.creened Transfer (Direct transfer, Blind transfer, Unsupervised sfer or Cold transfer): You may transfer the call without a prior
cement or without notifying the recipient. When the destination is anging up will in effect cause the system to camp on (external call o the busy station.
rm screened transfer of an established call:[TRANS]* (see page viii).
e required number or press a DSS (F1-F24) key. D I A L
for the ringback tone I N T E R
r answer
nce call, then
Transfe FlexSet CDRS 200 User Guide
lay Message Key LED
6. Pre E R xxxxx
7. Pres N N E C T yyyyy
or d
To per1. Pre
2. Dial
3. List N A L xxxxx
4. Pre
When When autom
Should xxxxx yyyyyS W E R xxxxx messa
Should xxxxx yyyyyxxxxxmessa
When
1. Firs
2. Preor
tion unanswered or still busyiginal caller (first party)
r 184
Disp
ss [HOOK] to complete transfer, or A N S W
s [TRANS] to return to the calling party (when transfer destination is busy R E C Ooes not answer).
form unscreened transfer of an established call:ss [TRANS]* (see page viii).
the required number or press a DSS (F1-F24) key. D I A L
en for the ringback or busy tone I N T E R
ss [HOOK] to transfer call.
transfer is not completed:an unscreened call is either busy or unanswered, the call will atically return to you after a system-wide time-out period.
the station remain unanswered (NANS) you will receive the following N A N SN O A Nge:
the station still remain busy (SBSY) you will receive the following S B S Y B U S Y ge:
either of these above messages are received (telephone rings):
t answer the return call then either
ss the [CAMP ON] key (for an explanation of Camp On, see page 47)
x = Stay = Or
Transfe FlexSet CDRS 200 User Guide
lay Message Key LED
Ask
No
To tranTypicaparty,
1. Dial
2. Pre
3. Pre
4. Pre
To conAfter ptransfe
1. Pre
No
r 185
Disp
calling party if they want to transfer to another party or to hang up.
te: When you press the Camp On key the call will automatically camp on to the station from which the call was transferred. This procedure can be carried out any number of times.
sfer a held call:lly, use transfer of a held call to connect an incoming call to the held such as when you have to locate someone for a caller.
a number or receive a call while the first call is in hold.
ss [TRANS].
ss the winking button associated with the held call.
ss [HOOK] to transfer a call.
tinue as Broker/Consultation/3-Way Conference Call:ressing the winking button associated with the held call, before rring the call:
ss [TRANS] as required (see page 36).
te: The held port must be on a DSS (F1-F24), Loop, Line or Trunk key.
Wa FlexSet CDRS 200 User Guide
lay Message Key LEDWaitin
This fefor yo
To vie1. Pre N G nn
Numb
No
umber of waiting calls
iting Ca
lls Display 186Dispg Calls Display #1325
ature provides you with the ability to view the number of calls waiting u.
w the amount of waiting calls while in conversation:ss [CALLS WAITING]. W A I T I
er of waiting calls flashes on the display.
te: This feature can only be activated if you have a programmed key. To program a key, use access code #1325. See also “ACD & UCD Groups: Calls Waiting Display (ACD only)” on page 5.
nn = N
Wa FlexSet CDRS 200 User Guide
lay Message Key LEDWaitin
The prindicatone, oknow
• Con E R xxxx
• Pres
• Rele
• Conincoonly
•
•
•
•
ginal conversing party’s number or
iting caller’s number or name
iting Ca
Press [
Press [
Press [ACD g
Press [option HF par[TRANS
lls Receiving 187
Dispg Calls Receiving
esence of the waiting call tone or voice paging tone or muted ring tes that another call is waiting for you to answer. When you hear this r the second row displays any of the special call waiting messages, you
that a call is waiting and you have the following choices:
tinue the current call and ignore the waiting call. A N S Wyyyy
s [HOLD], then when you hear a ring, answer the waiting call.
ase the current call, wait for a ring, and then answer the waiting call.
tinue the current call and press any flashing button to have a new ming call join the conversation in a 3-way mode (this option is available if your keyset is defined with the Auto_Join parameter).
DIVERT CALL] if available (see page 65).
CALLS WAITING] to view the number of waiting calls (see page 186).
CALLS WAITING ACD#] to view the number of waiting calls for a specific roup (see page 5).
TRANS] to put the current call on hold, answer the waiting call (this is available only if your keyset is defined with Answer Call Waiting with ameter). Depending on your Class of Service definitions, any further ] will establish one of the four call types described on the next page.
x = oriname
y = wa
Waiting FlexSet CDRS 200 User Guide
lay Message Key LED
All themore ipage 3
To act
1. Pre2. The
• Pror
• Pr
To actWhecall
To act• Pr
caor
• Pr
To act1. Pre
2. Whecom
Calls Receiving 188
Disp
following features are activated after the waiting call is answered. For nformation, see also “Broker/Consultation/3-Way Conference Call” on 6.
ivate a Broker call:
ss [TRANS] to alternate between parties (any number of times).n either
ess [HOOK] in order to allow conversation between the two parties
ess [FORCED RELEASE] to release all parties and press [HOOK].
ivate a Consultation call:n your conversation is concluded, press [TRANS] to return to the original (the consulted party is released).
ivate 3-Way call:ess [FORCED RELEASE] to release the third party and to return to original ll (same as consultation call)
ess [TRANS] to connect all three parties.
ivate combination of Broker/Consultation/3-Way Conference calls:ss [TRANS] to put the third party on hold.
n you have concluded your private conversation, press [TRANS] to plete a 3-Way Conference Call.
Wa FlexSet CDRS 200 User Guide
lay Message Key LEDWakeu
You caanswefeaturewakeu
To ent1. Pre U P
M P T Y O F F2. Dial
whe T I M EO N
3. Dial080 U P H H : M M pm
O N4.
5.
To1. U P H H : M M pm
am O N
2.
3.
Hour Minutes am
keup
Dial 2
Listen
Note:
check Press
Scroll
Press
189
Dispp #173
n program your telephone to call you at a designated time. If you do not r you will be called three times more, at one minute intervals, before the cancels. In some systems if you do not answer by the third ring, the p call will be routed to the attendant and a wakeup report will be printed.
er a Wakeup request:ss [WAKE UP] or dial #173. W A K E
L I S T E
activation code . (In some old versions 14.67 or lower, skip this step n the wakeup time list is empty). E N T E R
in the time (4 digits required [12 hour clock] using leading zeros e.g. 5 for five past eight) W A K E
for AM or 7 for PM.
for the confirmation tone.
Should you hear the reorder tone, Wakeup is denied at your station (as defined by Class of Service). In order to make use of this feature request the attendant to activate the Wakeup at your station.
Wakeup list:[WAKE UP] or dial #173. W A K E
with to see next wakeup entry.
[HOOK] to release.
HH = MM =pm or
Wakeup FlexSet CDRS 200 User Guide
lay Message Key LED
To ansYour thear eimusic
F L A S H I N G
1. Pre E R W A K EO N
or2. Dial Z E O N
O N
3. List
4. Han
No
To can1. Pre U P H H : M M pm
O N2. Scro
3. Dial
4. List E L L E D
190
Disp
wer a Wakeup call:elephone will ring at the requested time. On answering the call, you will ther a recorded message, music or the distinctive dial tone. If you hear or the distinctive dial tone: W A K E
ss [HOOK] A N S W
Snooze feature code #4. S N O O
en for the confirmation tone.
g up.
te: When you activate Snooze, Wakeup will recycle and your telephone will ring again after a system-wide defined time period.
cel a Wakeup request:ss the lit [WAKE UP] or dial #173. W A K E
ll with and stop at the reminder you want to cancel.
cancellation code .
en for the confirmation tone. C A N C
Wh FlexSet CDRS 200 User Guide
lay Message Key LEDWhisp
This feactualltone, ithe conconverto keep
To act1. Pre R P A G E
O N
2. Dial E R P A G Ed # or name ) O Nstat
3.
4.
5.
isper P
Listen
Begin hear y
Discon
age: Activation 191
Disper Page: Activation #1744
ature allows an authorized user to break into an ongoing call, without y interfering, by whispering to one of the conversing parties. Whisper n and out, is heard by the side whispered to. The second party engaged in versation hears neither tone, nor the whisper. The whisperer cannot hear sing parties, until the party whispered to answers. The party whispered s hearing the second party and hears the whisperer in lowered volume.
ivate Whisper Page:ss [WHISPER] or dial feature code #1744. W H S P
required station number or press DDS key pre-programmed with this W H S P( calleion dial number
for the whisper tone.
whispering when the tone stops (second conversing party does not ou).
nect when the conversation is concluded.
Whispe FlexSet CDRS 200 User Guide
lay Message Key LED
Not
H I S P R d # or name )
O K B Yd # or name)
r Page: Activation 192
Disp
es:1) The feature can also be activated while you are silent monitoring the whispered party (see page 169). Then you can be heard by the whispered party as well as hear the two conversing parties.
2) When you hear reorder tone the station is protected from receiving whisper paging calls, the display will then show: D N D W
( calle3) If receiving party rejects your whisper page, you will hear reorder
tone and the display will show: O N - H O(calle
4) Whisper Page may not be sent to FlexAir handsets (T-402, T-404, T-408, T-304) and IP stations (T207M, T208M, T207S, T208S and FlexSet-IP 280S).
Wh FlexSet CDRS 200 User Guide
lay Message Key LEDWhisp
This fewhispehearinvolumPage tthe whthe fol
To rec1. List
2. ListR P A G E xxxx F L A S H I N G
To1.
2.
3.
N N E C T xxxx O N
isperer number/name
d conversing party number/name
isper P
reject Press The W
Contin
If requwhispe
Notes
age: Receiving 193
Disper Page: Receiving
ature allows a user engaged in a conversation to receive a message red by another station. The user engaged in the conversation keeps
g the second conversing party and hears the whisperer in lowered e. The second conversing party does not hear the whisperer. The Whisper one is heard before the message is delivered by the whisperer and after isperer disconnects. When the user hears the Whisper Page tone he has lowing choices:
eive Whisper Page:en for the whisper tone.
en to the whispered message when the tone stops.W H S P
an ongoing Whisper Page (Do Not Disturb Whisper):[DND WHISPER] upon receiving notice of an incoming whisper page. hisper Page message disappears.
ue talking privately with the second party.
ired, press [DND WHISPER] again to enable your keyset to receive other r calls.
:1) If the second party hangs up the call while you are in whisper R E C Omode, you may continue to converse with the whispering party
without the need to reestablish the call.2) To program a [DND WHISPER] key, use feature code #1745 (see also
“Whisper Page, Receiving: Turning On/Off” on page 195).
x = Wh
y = 2n
Whispe FlexSet CDRS 200 User Guide
lay Message Key LED
To put1. Ask
2. Predial E R xxxx
O N(or tcon
3. Talk
4. Afteorig
No
To init1. Dou
whisR P A G E xxxx F L A S H I N Gnum
3way yyyyO NNo
r Page: Receiving 194
Disp
the second party on hold and talk privately to the whisperer: the party you are conversing with to hold on.
ss the flashing DSS (F1-F24) key pre-programmed with the whisperer number A N S Whe flashing second LOOP key). Those keys are then lit. The original versing party is put on hold.
to the whisperer.
r the whisperer disconnects, you are automatically reconnected to the inal conversing party.
te: If you double-press the flashing DSS (F1-F24) key, this will initiate a 3-way call, i.e. the whisperer will hear you and the second party.
iate a 3-way call and add the whisperer:ble-press the flashing DSS (F1-F24) key pre-programmed with the perer dial
W H S Pber (or the second LOOP key). Those keys are then lit.
xxxx
te: While in established 3-way call, pressing [TRANS] allows you to switch between different three party functions defined for your keyset (see page 36).
Wh FlexSet CDRS 200 User Guide
lay Message Key LEDWhisp
This feDND Wneeds.active from iwhispe
To inh1. Pre H I S P E R O F F
O F For
Dial H I S P E R O NO N
2.
To1. H I S P E R O N
O N
2. H I S P E R O F FO F F
3.
isper P
Listen
enabl Press
or
Dial D
Listen
age, Receiving: Turning On/Off 195
Disper Page, Receiving: Turning On/Off #1745
ature allows you to block your keyset from receiving Whisper Page. hisper Page can be turned On or Off according to individual station
If you invoke DND Whisper while in conversation, the feature will be for the duration of that conversation only. If you activate DND Whisper dle, the feature will block your keyset from receiving all the following r pages.
ibit your keyset from receiving whisper calls:ss [DND WHISPER] D N D W
DND Whisper feature code #1745 followed by activation code . D N D W
for the confirmation tone.
e your keyset to receive whisper calls:the lit [DND WHISPER] D N D W
ND Whisper feature code #1745 followed by cancellation code . D N D W
for the confirmation tone.
FlexSet CDRS 200 User Guide
Acces n access to an outside line or a
Atte nsferring them to their required des-criber feature controls.
e number to which a call is to be S key is not necessary. This
fer” on page A-5).
Cen hical location.
C available to the telephone line user. l telephone is marked with two d differently. In order to increase econdary COS, but only one COS ode the telephone is marked by a ee ”Canned Messages” on
CO e public network (through the ation/subscriber. (Number listed in
A-1
s Code Number A series of digits which must be dialed or keyed in order to gaiCDRS feature.
ndant/Operator The individual responsible for answering incoming calls and tratinations, as well as attending to trunk, system and station/subs
Auto transfer When auto transfer is defined at a station/subscriber, dialing thtransferred will automatically transfer the call; use of the TRANfeature is typically utilized by attendants (see also “Transfer/X
tral Office (CO) Area switching facility serving customers in a defined geograp
lass Of Service(COS)
A Class Of Service (COS) consists of a list of features that are However, the user may be denied certain features. Each internaclasses-of-service, Primary and Secondary, which can be defineflexibility, CDRS allows switching between the Primary and Scan be utilized at a time. When the telephone is in check-out msystem-wide defined COS and the user is denied this feature (spage 52).
Trunk Number(Incoming)
The number that is dialed by an outside telephone user from thCentral Office) in order to call into the CDRS for an internal stthe local telephone directory).
A p p e n d i x A - G l o s s a r y
Glossar FlexSet CDRS 200 User Guide
' is stored. Programming the s field or remotely modifiable.
t digits by pressing the number on ation. Dial also means pressing a
Mrecorded announcements into the mple: transfer messages, or
subsa defined key. F1-F24 can also be r this can be done by pressing the ed stations.
nt code before having access to an access an outside line without COUNT #" on the display. After g the intended number.
refore available for use.
you will receive a reorder tone or n, as defined in your system.
o n t . )
y (cont.) A-2
Converse Push To Talk (PTT)• Pressing this pushbutton activates the
microphone.• Releasing mutes the microphone.
Database The memory in which the 'flexible database system informationdatabase is usually carried out during installation, however, it i
Dial For the purpose of this guide “Dial” means entering the relevanthe DIAL PAD that operates a feature or sends a call to a destinkey programmed with the feature or destination (F1-F24).
Digitized Voiceessage System
(DVMS)
DVMS is the utility that provides the means for embedding preCDRS system. Recorded messages can be informative, for exaadvertisements.
Direct Station/criber Selection
(F1-F24)
Permits you to make or transfer a call to an extension by using used on all accessible system ports. Instead of dialing a numbeprogrammed key. Also provides busy lamp field for programm
Forced AccountCode
A feature that forces the station/subscriber user to dial an accououtside line. A display equipped FlexSet userAn attempting to dialing the account code will receive the message "ENTER ACdialing the account code, the user will be able to continue dialin
Idle A station/subscriber or extension that is not ringing or busy, the
Intercept If you misdial or dial an unauthorized code (restricted to you), will be routed directly to the attendant/operator/master extensio
A p p e n d i x A - G l o s s a r y ( c
Glossar FlexSet CDRS 200 User Guide
ietary telephones.
r making and receiving calls when r an ELA group. When several line ne instrument.
for making and receiving calls.
L ed only for making calls. When it is a multiline instrument.
e handset from its cradle at home.
e telephone handset on its cradle at
Outs ccess to a trunk or trunk group.
ithin the system.
R er that is busy or that does not ou after a predetermined time-out
o n t . )
y (cont.) A-3
FlexSet This is the general term used to describe the FlexSet type propr
Line The line key (requires a pre-programmed key F1-F24) is used fothe station/subscriber is defined as a member of a Boss group okeys are in use the station/subscriber will act as if it is a multili
Loop The loop key (requires a pre-programmed key F1-F24) is used When several loop keys are in use the station/subscriber will act as if it is a multiline instrument.
oop OriginatingOnly
This key (requires a pre-programmed key F1-F24) is used is usseveral loop keys are in use the station/subscriber will act as if
Off-Hook Pressing HOOK key. Has the same effect as lifting the telephon
On-Hook Pressing the lit HOOK key. Has the same effect as replacing thhome.
ide Line AccessCode
A series of digits that must be dialed or keyed in order to gain a
Port Provides access to a device, station/subscriber or trunk from w
ecall-Automatic The call that you have transferred to another extension/subscribanswer, or that you have put on ‘hold’, which has returned to yperiod.
A p p e n d i x A - G l o s s a r y ( c
Glossar FlexSet CDRS 200 User Guide
rious libraries, for example, Private med by pressing the key;
hone (formerly called IST).
Sta it performs many activities .
unction, such as ACD/UCD group, er of many ACD/UCD groups and/
re a frequently used number and ing the single key. Speed keys can
function. If the function is not change equipment freed for other
o n t . )
y (cont.) A-4
Scroll This feature enables you to display and check the contents of vaSpeed-Calling, Reminder Calls, etc. Upward scrolling is perfordownward scrolling is performed by pressing the key.
SLT Single Line Telephone - This is the standard off-the-shelf telep
tion/Extension/Subscriber
Each CDRS internal telephone is called a station/extension anddealing with input and output along the communications system
Station Group A number of stations linked together (members) for a common fBoss group, oe ELA group. A station can be defined as a membor Boss groups and/or ELA group.
Speed Key This is a programmable key that allows you to permanently stothen make a call or transfer a call to another telephone by pressbe programmed for both external and internal calls.
Talk Push To Talk (PTT)• Pressing this pushbutton activates the
microphone.• Releasing mutes the microphone.
Time-Out A predetermined period of time allowed to complete a specificcompleted, for example dialing, the caller is dropped and the exusers. See also “Recall-Automatic” on page A-3.
A p p e n d i x A - G l o s s a r y ( c
Glossar FlexSet CDRS 200 User Guide
e TRANS (Transfer) key. TRANS you to either transfer the call, or ovides one of the following: music, ide. If your CDRS is connected to the TRANS key. The TRANS key o flash on trunks. In some systems, carried out by dialing ‘1’ instead
d automatically when you dial a
the customer’s location.
utgoing function.
riber user in order to gain access to
authorization account code before ifies the presence of the account de is found, dialing is allowed. ode.
o n t . )
y (cont.) A-5
Transfer/Xfer While engaged on a call you can initiate a feature by pressing thprovides you with a special distinctive dial tone, which enablesactivate a feature. TRANS puts the second party on Hold and prreorder tone, busy tone or no sound at all, as defined system-wanother PABX you may have to use the FLASH key instead ofis used for local CDRS features, while the FLASH key is used tif you are not connected to a DTMF destination, transfer can beof pressing the TRANS key. In some systems transfer is applienumber (see also “Auto transfer” on page A-1).
Trunk An outside line from the telephone company that terminates at
Trunk Group A number of trunks linked together (members) for a common o
Trunk Number(CDRS)
The access code number that is dialed or keyed by station/subsca specific outside line.
Verified ForcedAccount Code
(VFAC)
A feature that forces the station/subscriber user to dial a secret accessing an outside line. Before dialing is allowed, VFAC vercode. If the code is not present, dialing is blocked. When the coExcept for verification, VFAC is the same as Forced Account C
A p p e n d i x A - G l o s s a r y ( c
FlexSet CDRS 200 User Guide
s of calls and features. While using erent locations as each system is instead their general use is ous features and listen to the
Bre party has broken into, or is leaving
B ird party is listening (not used in
Busy trunk) is busy.
C ating that another call is waiting to
Co feature (for example Camp-On, or
B-1
Tones are audible signals of various frequencies that give information about the statuthe CDRS system, many different tones will be heard. These tones may vary for diffcustomized during installation. Therefore, the sounds of the tones are not described,discussed below. In order to familiarize yourself with these tones, try accessing variresultant tone signals.The most frequently heard tones are:
ak-In/Break-OutTone
A warning tone received by a station user indicating that a third(breaking out), an existing conversation.
reak-In WarningTone
Tone heard during the entire break-in period. Indicates that a thNorth America).
(Engaged) Tone When the destination you have dialed (extension, subscriber or
all Waiting Tone Tone heard while engaged on a call or activating a feature indicbe answered.
nfirmation Tone Tone heard when you have successfully accessed or activated aCall Forward).
A p p e n d i x B - To n e s
Tones ( FlexSet CDRS 200 User Guide
Disti are in use at your telephone, for eive calls, with either Call Forward ard between patterns of digits when hen the following features are when the handset is lifted:
l pad.
O
ure, or you have misdialed, etc., or:
m on-hook and call later
Se call is waiting to be answered.
t . )
cont.) B-2
nctive Dial Tone(DDT)
The Distinctive Dial Tone (DDT) indicates that certain featuresexample, when you have programmed your telephone not to recAll, or Do Not Disturb, and you lift the handset. DDT is also hedialing certain features, for example, Account Code feature. Wapplied at your telephone, the distinctive dial tone will be heard
• Call Forward All• Do Not Disturb• Messages Waiting• Secondary COS
Inside Dial Tone After pressing HOOK key.
Key Click When defined, a tone heard when pressing a number on the dia
utside Dial Tone When connected to an external (trunk) line.
Reorder Tone A tone you will receive if you have tried to access a denied feat
• You have stayed hearing dial tone too long before dialing• The station you have called has not answered in time. Perfor• The station you have called is in Do Not Disturb status
Ringback Tone A tone heard when the destination you have dialed is ringing.
cond RingbackTone
Indicates that the destination you have dialed is busy, and your
A p p e n d i x B - To n e s ( c o n
Tones ( FlexSet CDRS 200 User Guide
Ied by the CDRS system. However, by giving an indication as to the
erphone mode.
ressed indicating that there is a
criber designated as VIP. Enables
Vo
Whi third party wants to break into the not hear the tone.
t . )
cont.) B-3
Ringingnternal/External
Internal ring (also for network calls) characteristics are determinexternal incoming calls ring twice as fast as internal calls, therecalling source.
Speaker Tone Indicates that the second conversing party's FlexSet is in speak
Stutter A tone heard when the handset is lifted and the HOOK key is pmessage waiting for you.
Tick Tone A tone indicating that you may continue dialing.
VIP Tone A warbling tone heard when receving a call from a station/subsyou to identify an incoming call as a high priority call.
ice Paging Tone A warbling tone when using the paging facility.
sper Page Tone A tone heard while engaged in a conversation, indicating that aconversation with a whisper. The second conversing party does
A p p e n d i x B - To n e s ( c o n
FlexSet CDRS 200 User Guide
Fea
s typically indicate that a feature is al information (flashing). The LED ith a display.
is idle.
400/100mS). Typicallyne does not ring.
800/200mS). Typically indicates that a
hen defined as DSS, indicates that the , line or speaker indicates that a call is
the relevant feature for explanations
M ystem-wide.
POW erating
i o n s
C-1
tureKey
Feature Key LED indications visually show the state of certain features. LEDeither activated (steady on) or is pending further commands or needs additionindications usually go hand-in-hand with various messages when equipped w
Off Indicates that the feature is inactive or the DSS destination
WINK A signal that flashes at a fast rate of 120 pulses per minute (indicates that a call is on hold or park, normally the telepho
FLASHING A signal that flashes at a slow rate of 60 pulses per minute (call is pending, in most cases the station will also ring.
STEADY ON Indicates that a feature programmed on that key is active. Wport designated by this key is in use. When defined as a loopin progress.
Note: In special cases the key may operate differently. Seeof various messages that can appear.
SG. Message waiting indication. The message lamp may be enabled or disabled sThe lamp does not interfere with a programmed MSG key.
ER Lights to indicate that AC or DC power is supplied and the CDRS 200 is op
A p p e n d i x C - L E D I n d i c a t
FlexSet CDRS 200 User Guide
Ala
to the cabinet, or that the AC line is
to the cabinet, or that the DC source
ormal indication when the CDRS 200 onnected
etected in the CDRS 200
etected in the CDRS 200
C-2
rms
AC Lights to indicate that the AC power is not being supplied unplugged
DC Lights to indicate that the DC power is not being supplied is unplugged
LOW BAT. Lights to indicate that the DC supply voltage is too low. Noperates on AC power and the DC supply voltage is not c
MAJOR Lights to indicate that a major alarm condition has been d
MINOR Lights to indicate that a minor alarm condition has been d
FlexSet CDRS 200 User Guide
Caus ACTION
0
1 ber and call again*
2 m manager
3 m manager
4
5
6 m manager
7
8
9
10
11
16
m b e r s
D-1
e # CODE MEANING
valid cause code not yet received
unallocated (unassigned) number check num
no route to specified transit network notify syste
no route to destination notify syste
send special information tone
misdialed trunk prefix
channel unacceptable notify syste
call awarded and being delivered in an established channel no action*
prefix 0 dialed but not allowed
prefix 1 dialed but not allowed
prefix 1 dialed but not required
more digits received than allowed
normal clearing (message displayed as text) no action*
*If the message returns frequently notify system manager
A p p e n d i x D - I S D N C a u s e N ul
ISDN C FlexSet CDRS 200 User Guide
17
18
19
21
22 ber and call again*
23
24
25
26
27
28 ber and call again*
29 m manager
30
Caus ACTION
e r s ( c o n t . )
ause Numbers (cont.) D-2
user busy (message displayed as text) call later
no user responding call later
no answer from user (user alerted) call later
call rejected call later
number changed check num
reverse charging rejected
call suspended
call resumed
non-selecting user clearing
destination out of order call later
invalid format (address incomplete) check num
facility rejected notify syste
response to status inquiry
*If the message returns frequently notify system manager
e # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN C FlexSet CDRS 200 User Guide
31
33
34
35
37
38 ll later
39
40
41
42
43
44 m manager
45
46
Caus ACTION
e r s ( c o n t . )
ause Numbers (cont.) D-3
normal unspecified no action*
circuit out of order
no circuit/channel available call later*
destination unattainable
degraded service
network out of order wait and ca
transit delay range cannot be achieved
throughput range cannot be achieved
temporary failure call later*
switching equipment congestion call later
access information discarded no action*
requested circuit/channel not available notify syste
preempted
precedence call blocked
*If the message returns frequently notify system manager
e # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN C FlexSet CDRS 200 User Guide
47 m manager
49 m manager
50 m manager
51
52
53
54
55
56
57 m manager
58
63 m manager
65 nation is correct, try again from mpatible terminal, notify system
message returns
66 m manager
Caus ACTION
e r s ( c o n t . )
ause Numbers (cont.) D-4
resource unavailable, unspecified notify syste
quality of service not available notify syste
requested facility not subscribed notify syste
reverse charging not allowed
outgoing calls barred
outgoing calls barred within GUG
incoming calls barred
incoming calls barred within GUG
call waiting not subscribed
bearer capability not authorized notify syste
bearer capability not presently available call later
service or option not available, unspecified notify syste
bearer capability not implemented check destidifferent comanager is
channel type not implemented notify syste
e # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN C FlexSet CDRS 200 User Guide
67
68
69 m manager
70 m manager
79 m manager
81 m manager
82
83
84
85
86
87
88 nation is correct, try again from mpatible terminal, notify system
message returns
Caus ACTION
e r s ( c o n t . )
ause Numbers (cont.) D-5
transit network selection not implemented
message not implemented
requested facility not implemented notify syste
only restricted digital information bearer capability is available notify syste
service or option not implemented, unspecified notify syste
invalid call reference value notify syste
channel does not exist
a suspended call exists, but this call identity does not no action*
call identity in use no action*
no call suspended no action*
call having the requested call identity has been cleared no action*
called user not member of GUG
incompatible destination check destidifferent comanager if
*If the message returns frequently notify system manager
e # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN C FlexSet CDRS 200 User Guide
89
90
91 m manager
92
93 m manager
95 m manager
97 m manager
98 m manager
99 m manager
Caus ACTION
e r s ( c o n t . )
ause Numbers (cont.) D-6
non existent abbreviated address
destination address missing, and direct call not subscribed
invalid transit network selection (national use) notify syste
invalid facility parameter
mandatory information element is missing notify syste
invalid message, unspecified notify syste
message type non-existent or not implemented notify syste
message not compatible with call state or messages type non-existent or not implemented
notify syste
information element non-existent or not implemented notify syste
e # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
CDRS-200 F lexSe t
Us e r Gu ide
1 Ed i t ion 2007t h
http://www.tadirantele.com
International HeadquartersTadiran Telecom Ltd.18 Hasivim Street P.O.Box 7607Petach Tikva 49170 IsraelTel. +972-3-9262000, Fax. +972-3-9262310
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