CASE STUDY | ADVANCED VALIDATION SOLUTION
AUTUMN 2017
THEFT OF
A VEHICLE
The following is an example case study which, thanks to the
implementation of Diglog’s Advanced Validation Solution
facilitated fast-track claim closure for a genuine customer…
Digilog UK Ltd St Mary’s Court, The Broadway, Amersham, Bucks, HP7 0UT UK
Tel: +44 (0)1494 582 021 Email: [email protected] www.digilogUK.com
The insured contacted his insurance company to report the
theft of his vehicle, a Mercedes Vito. He advised that he had
awoken in the morning only to find that his car was missing
from outside his home yet the car keys were still in his
possession. No High Risk system messages were presented
during the initial call to capture the customer’s account
which strongly indicated the claim as genuine.
A few days passed before information was received advising
that the vehicle had been located hidden in a warehouse
in the Netherlands. Later police investigations identified
the vehicle as having been stolen by an organised gang
as a further 25 vehicles were recovered from the same
warehouse. This was a huge operation with all vehicles
having been stolen in the region of the border between the
Netherlands and Belgium.
Thanks to the use of Digilog’s specialist software the
insurance company were able to work swiftly with the police
in order to recover the insured’s car and close the case.
This meant no time or expense was wasted on unwarranted
further questioning or gathering of evidence and the vehicle
was returned to its rightful owner at the first opportunity.
closure for a genuine customer...
18 Ferry Road, London, SW13 9PR
implementation of Diglog’s Solution facilitated fast-track claim
Digilog UK Ltd T: +44 (0)2080 872 724 Email: [email protected] www.digilogUK.com