CasestudiesandrecommendationsAndrewCosslett–LifeClientAndrew first came toAparo LifeManagementashewas looking for support to coverhiswide rangeofbusinessactivities,aswellasabusypersonalcalendar.Forsimplicity,Andrewwantedonepointofcontactthatwouldsupporthiminallareasofhislife.Hewasawarethathiscommitmentsfluctuatedsohewantedaccesstoflexiblesupportthatwasalsoavailabletohim24/7.AparohasallocatedAndrewwithhisowndedicatedLifeManagerwhoknowshisworldinsideout,andisabletobepro-active,aswellasreactive,tohischangingpriorities.Entirelycomfortableindealingwithhigh-levelstakeholders,Andrew’sLifeManagerisveryawarethateveryinteractiononhisbehalfhastobedealtwithprofessionally,andwiththehighestdegreeofaccuracy.Alongsidethisheisabletorequestface-to-facetimewhenrequired.This isflexibledependingonhisschedule,andhasvariedfromonceaweektoonceamonth,dependingonhiscurrentportfoliocommitments.“IhaveworkedStephLucasforoverthreeyears,theservicethatIhavereceivedfromAparoLifeManagementhasbeenofthehigheststandard.TheattentiontodetailandintegritywithwhichtheyoperatearejusttwoofthemanyreasonsthatIwouldrecommendthemtoanyonelookingforPAservices.”

AndrewCosslett,BusinessExecutiveElvisBurgess–LifeClientBasedinBuckinghamshireElvishasleadaverydynamiclifeandhasarangeofpersonalandbusinessinterests.Wesupportheronanaddhocbasisandactasapointofcontactforanylifechallengesthatshewouldlikesupportwith.Thishasincluded–managingthefullsaleprocessofarecentrentalpropertyfromgivingnoticetothetenantstoconfirmingthesalefundshavebeenreceivedtoherbank.“StephLucasandAparoLifeManagementaretheanswertomanyproblems.IhaveworkedwithStephovermanymonthsandherdiligence,integrity,efficiency,andspeedofactionisamazing.Iamveryhappytorecommendthem.”

ElvisBurgess,RetiredAnnKnight–PropertyClientBasedinRichmondAnnandherfamilyownasecondhomeontheSandbankspeninsularinPoole.Annwaslookingforaservicewhichwouldmeanshedidnotneedtoconcernherselfwiththedaytodayrunningofthepropertyorthehassleofsettingupandpackingdowneverytimethefamilycametovisit.Shewantedherbeachhousetobeanescapefromherbusylife.Aparohavetakenonthefullmanagementoftheproperty.Overseenbyourpropertymanager,wehaveanongoingmaintenanceprogrammetofixproblemsbeforetheyoccurincludingregularpropertycheckstoinspectforanyarisingmaintenanceorsecurityissues,wearealsoonhandforemergencycalloutsshouldtheybeneeded.Alongwiththephysicalmaintenanceofthepropertywealsotakecareofthesoftservices,includingcleardownoncethepropertyhasbeenusedandmakeupforwhenguestsare

expected.Thisincludesorganisingthecleaningandlaundryaswellasbedmakingandfridgestocking,wealsoofferfullconciergeservicesforgueststhatrequiresupportonthelocalareawhenvisitingthisincludesbookingrestaurantsadvisingonattractionsandarrangingtransport.AllAnnandherfamilyneedworryaboutisturningupandenjoyingthebeach.“IwouldhighlyrecommendthepropertyserviceprovidedbyAparo.Nothavingtoworryaboutthebeachhouseisahugebenefittomeandsavesmeasignificantamountoftime.Wearekeptuptodatewithourmaintenanceplanwhichgivesmetherightlevelofoversightformyrequirements.Thepropertyteamareconscientiousandpreparethepropertyforuswithanexceptionallevelofdetail.Theconciergeservicetheyoffertoourguestsisalsosecondtonone,adefinite5starexperienceforpeoplestaying”

AnnKnight,PropertyOwnerDorsetFootCareClinic-BusinessClientDorsetFootCareClinicrunmultiplepodiatryclinicsaroundtheDorsetarea.DFCCfirstapproachedAparoLifeManagementaspartoftheirstartupprocedureforhelptosetuptheirbackendadministrativeprocedures.Aftertakinganindepthbriefwecameupwithadministrationprocessesforthebusinessandhelpedtosourceandimplementanewclientmanagementsystemthatwouldworkforthemovermultiplelocations.Wenowgiveongoingsupporttothebusinessthroughservicessuchascallmanagement,transcription,andbookkeeping.“WecannotthankStephandherteamenoughfortheirhelpwhenwesetupourbusiness.Hergeneralbusinessacumenandabilitytotackleourconstantchangestothebusinessprioritiesatthebeginningwaspriceless.Theirongoingsupportnowallowsustofocusonourclinicalareaswithoutbeingboggeddowninpaperwork!Wecanscaletheirserviceupanddowntosuitourneedswhichisidealforagrowingbusiness.”

VictoriaBishop,DirectorDanielleRead–BusinessClientDanielleReadistheSouth’sleadingauthorityinBrowenhancements.WithVIPandcelebrityclientsonherbooks,herappointmentsscheduleatleastthreemonthsinadvance.DaniellefirstapproachedAparoLifeManagementlookingforhelptomanagethedemandforherservices,aswellasrequestingafulloverhaulofhercurrentadministrationprocedures.AfterafullauditofDanielle’sadministrationprocessesAparosourcedandimplementedanonlinebookingsystemwhichsecurelydealswithherclientandstockrecords,appointmentbookingsandreminders,aswellaskeepingaccuratesalesrecordsforheraccounts.WealsosetupacancellationprocedureandwaitlisttoensurethatDanielle’stimeisefficientlymanaged.Wenowbookandrespondtoenquiriespromptly,givingherclientsthebestpossibleservice,andlettingDaniellegetbacktowhatshedoesbest.“Professional,courteous,andexceptionallywellorganised.IwouldnothesitatetorecommendAparoLifeManagement.Notaskistoosmall,eachandeverypieceofworkcarriedoutisofthehigheststandard,andIamalwayskeptuptodatewithanychangestomyday.Theintroductionoftheservicetomybusinesshasbeenseamlessandtotallyfuss-free.Myclientshavecommentedonhowlovelytheteamaretodealwith,andthiscertainlymakesforahappybusinessowner!Thankyou!”

DanielleRead,Entrepreneur