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Service Letter PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A TEMPERATURE SENSOR IN THE
STEERING SYSTEM AND FLASHING NEW SOFTWARE ON CERTAIN 120M, 12M, 140M, 160M,14M, 16M, AND 24M MOTOR GRADERS
REBE5602 - 00
U- 416
A- 337D- 368O- 371
PROBLEM
Shutdown SIS
Previous Screen
Product: NO EQUIPMENT SELECTEDModel: NO EQUIPMENT SELECTEDConfiguration: NO EQUIPMENT SELECTED
Media Number - REBE5602 - 00 Publication Date - 02/12/2009 Date Updated - 02/12/2009
CONFIDENTIAL
02Dec2009
Safety PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ATEMPERATURE SENSOR IN THE STEERING SYSTEM ANDFLASHING NEW SOFTWARE ON CERTAIN 120M, 12M,140M, 160M, 14M, 16M, AND 24M MOTOR GRADERS
7610 7620 7601 4300
509T PI10780
NOTE: This Program must be administered as soon as possible. Whenreporting the repair, use "PI10780" as the Part Number and "7751"as the Group Number, "56" as the Warranty Claim Description Codeand "T" as the SIMS Description Code.Exception: If the repair is done after failure, use "PI10780" asthe Part Number, "7751" as the Group Number, "96" as the WarrantyClaim Description Code, and "Z" as the SIMS Description Code.
A temperature sensor needs to be installed and new software needs to be
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flashed on certain 120M, 12M, 140M, 160M, 14M, 16M, and 24M MotorGraders.
The additional temperature sensor along with the current hydraulic oiltemperature sensor provides hydraulic system temperature feedback to theoperator for both the hydraulic oil temperature and steering cylinderoil temperature.
The secondary steering system needs to be inspected on certain 12M,120M, 140M, 160M, 14M and 16M Motor Graders. The existing SecondarySteering Harness can have the solenoid wires inverted. If these wiresare inverted when the machine is operating in secondary steering modethe steering system will steer backwards. This failure will result inthe machine steering in the opposite direction to that requested by theoperator.
Certain Transmission ECM harnesses may need to have an A/C wirerelocated. The current placement of the wire could cause the
Transmission ECM to reset and the parking brake to automatically apply.
Software improvements are listed below.
Steering: - A modification has been made to the steering oil temperature monitoringstrategy. The strategy will now be based on the type of hydraulic oilthat is installed in the machine. - A modification has been made to give the ability to select the type ofhydraulic oil that is installed in the machine using CAT ET. - Selected hydraulic oil type may now be viewed through the MessengerSystem.
- Steering oil temperature along with the hydraulic oil temperature maynow be viewed through the Messenger System. - A modification to the joystick angle to wheel angle has been made. Thetransition point of 34 km/h (21 mph) has been removed and the amount ofjoystick travel required at high speeds has been reduced.
Failure to apply the above changes in this service letter may create arisk of injury or death.
Refer to Service Magazine "Improved Monitoring System Is Now Used forthe Steering System on M - Series Motor Graders" for further informationon the changes to the cold steering system oil strategy. Refer to Service Magazine "New Software Is Now Used for the SteeringSystem on M - Series Motor Grader" for further information on the changesto the joystick angle to wheel angle.
Engine: A modification has been made to the ether strategy. Previous softwareallowed ether to be injected when cycling the key directly to the startposition regardless of whether ether was required or not.
Transmission (14M/16M Only): - A modification has been made to add underspeed protection. If theengine drops below 800 rpm under a heavy load, the transmission willautomatically downshift to prevent transmission damage.
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AFFECTED PRODUCT
- A modification has been made to the park brake test. The improved testwill automatically shift the transmission from 5th gear to neutral afterthe engine speed has been lugged back to a speed that adequately teststhe park brake.
Transmission (16M only): - A modification has been made to certain shift parameters.
Refer to Service Magazine "New Software For the Power Train is NowAvailable For certain Motor Graders" for further information on thechanges to the transmission software.
Model Identification Number
*******Group 1*******24M B9K00242 -00341
*******Group 2*******120M B9C00130 -00543
B9N00130 -00269
B9W00100 -00187
D9W00100 -00142
*******Group 3*******12M B9F00012 -00705
B9R00012 -00158
*******Group 4*******160M B9E00115 -00393
B9L00115 -00120, 150- 481
B9T00100 -00157
D9T00100 -00121
*******Group 5*******
14M B9J00105 -01105*******Group 6*******16M B9H00100 -00715
*******Group 7*******140M B9D00129, 763, 1034 - 1035, 1056 - 1057, 1120, 1123, 1127,
1191, 1195, 1220, 1224, 1228, 1286, 1290, 1297 - 1298,1314, 1358, 1370, 1390, 1395, 1399, 1403, 1412
B9G00100 -00251
B9M00129, 132 - 135, 143, 176 - 180, 183 - 185, 188 - 189, 191 -195, 199 - 206, 208 - 210, 215, 217 - 219, 221 - 222, 224 -225,228 - 229, 231 - 232, 234 - 235, 239, 241 - 242, 245 -247, 249,251 - 252, 255 - 256, 260, 263 - 264, 266 - 267, 270, 272, 283 -
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PARTS NEEDED
284, 290 - 291, 302 - 305, 309, 311 - 319, 321 - 342, 344 -350,352, 354, 364, 366, 370, 374, 376, 378, 380, 382, 396 -397, 400 - 401, 406, 411 -412, 419, 421, 428-429, 434,436, 438, 440, 446, 448, 453, 457, 459 -468, 471, 474,479 - 483, 486, 488, 491, 493, 498, 501, 504, 509, 511,514, 516, 521, 525, 529, 531, 533, 536, 538 -539, 543,545, 548
D9G00100, 102, 107, 109- 114, 117 - 119, 121 - 132, 134 - 137,139 - 140, 142 - 145, 149 - 159, 161 - 171, 174 - 182, 184 - 208
*******Group 8*******140M B9D00125 -00128, 130- 762, 764 -1033, 1036-1055, 1058-
1119, 1121-1122, 1124-1126, 1128-1190, 1192-1194, 1196-1219, 1221-1223, 1225-1227, 1229-1285, 1287-1289, 1291-1296, 1299-1313, 1315-1357, 1359-1369, 1371-1389, 1391-1394, 1396-1398, 1400-1402, 1404-1411, 1413-2120, 2122-2173
B9M00125 -00128, 130- 131, 136 - 142, 144 - 175, 181 -182,186 - 187, 190, 196 - 198, 207, 211 - 214, 216, 220, 223,226 -227, 230, 233, 236- 238, 240, 243 -244, 248, 250,253 - 254, 257 - 259, 261 - 262, 265, 268 - 269, 271, 273 -282,285 - 289, 292 - 301, 306 - 308, 310, 320, 343, 351, 353,355 - 363, 365, 367 - 369, 371 - 373, 375, 377, 379, 381,383 - 395, 398 - 399, 402 - 405, 407 - 410, 413 - 418, 420, 422 -427, 430 -433, 435, 437, 439, 441- 445, 447, 449 -452,454 - 456, 458, 469 - 470, 472 - 473, 475 - 478, 484 -485, 487,489 - 490, 492, 494 - 497, 499 - 500, 502 - 503, 505 -508, 510,512 - 513, 515, 517 - 520, 522 - 524, 526 - 528, 530, 532, 534 -535, 537, 540 - 542, 544, 546 - 547, 549 - 924
D9G00101, 103 - 106, 108, 115 - 116, 120, 133, 138, 141,146 - 148, 160, 172 - 173, 183, 1001 - 1004
*******Group 9*******120M NJD00001 -00004
*******Group 10*******
120M PJB00001 -00045
Qty Part Number Description
*******Group 1*******
1 3K0360 SEAL -O- RING
30 5P5677 WIRE -ELECTRICAL
1 5P6944 ADAPTER - STR
1 7J9108 SEAL -O- RING - ORFS
1500 9X1386 SLEEVE (BULK)
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ACTION REQUIRED
Software
1 3553616 Messenger Software
1 3553618 Messenger Software
1 3553620
Messenger Software
1 3553622 Messenger Software
1 3553624 Messenger Software
In order to allow equitable partsavailability to all participating dealers,please limit your initial parts order tonot exceed 45% of dealership population.This is an initial order recommendationonly, and the ultimate responsibility for
ordering the total number of parts neededto satisfy the program lies with thedealer.
Note: Ensure that all applicable portions of this rework are performed.
Groups 2 -8Check the secondary steering system by referring to the appropriateOperation and Maintenance Manual "Secondary Steering Test". Note thatwhile the secondary steering test switch is depressed the secondarysteering pump is providing pressure and the secondary steering valve iscontrolling flow to the steering cylinders.
If the machine passes the secondary steering test, and the wheels steerin the direction requested, no further action is required. If themachine fails the test and the wheels do not move in the directionrequested perform the rework procedure listed below.
Groups 1 -9Install the additional temperature sensor and wiring per Special
Instruction REHS4479 "Installation of a Temperature Sensor in theSteering System for Cold Weather Operation on a Certain Motor Graders".
Groups 1 - 10
NOTE: New machine flash files are released periodically. Ensure you areusing the latest flash files by downloading the files from SISWeb.
NOTE: The Transmission/Chassis, and Implement #1 can be flashed over theJ1939 Data Link. The Messenger ECM is flashed over CDL.
Use Cat Electronic Technician service tool version 2009C or later to
flash the software below in the order listed: - Flash Implement #1 ECM with 351 - 4533 flash file. - Flash the Transmission/Chassis ECM with 352 - 5716 flash file. - Flash 160M Engine ECM with 352 - 4697 flash file.
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OWNER NOTIFICATION
SERVICE CLAIM ALLOWANCES
- Flash 14M Engine ECM with 352 - 4698 flash file. - Flash the Messenger Monitor Display with the flash file containing theappropriate languages. Reference the following list for the appropriatepart number: 355 - 3616 Software - Monitor (English, Portuguese, Spanish, French, German,Dutch). 355 - 3618 Software - Monitor (English, Portuguese, Danish, Finnish,Swedish, Norwegian). 355 - 3620 Software - Monitor (English, Portuguese, Italian, Greek, Hebrew,Turkish). 355 - 3622 Software - Monitor (English, Portuguese, Russian, Arabic,Chinese). 355 - 3624 Software - Monitor (English, Portuguese, Romanian, Slovenian). After the flashing the above ECMs, start the machine, and verify all ECMsystems are functional and delete all diagnostic and event codes.
Using Caterpillar Electronic Technician, check the Transmission ECMserial number which will be displayed on the main screen. If theTransmission ECM Serial Number ends in MS, no further action isrequired. If the Transmission ECM Serial Number ends in JT or IS performthe rework listed below for groups 1 - 10.
Using Caterpillar Electronic Technician, configure the hydraulic oilviscosity type that is installed on the machine. Please refer to Service Magazine Article "A New Parameter Is Now Usedfor Selecting the Hydraulic Oil Type on M - Series Motor Grader" forfurther instructions on configuring the hydraulic oil viscosity type.
Ensure that the operator understands each change prior to releasing themachine back into service. Refer to Service Magazines "Improved
Monitoring System Is Now Used for the Steering System on M - Series MotorGraders", "New Power Train Software is Now Available For Certain MotorGraders" and "New Software Is Now Used for the Steering System on M -Series Motor Grader" for all information regarding changes. Prior toreleasing the machine back into service place printed copy of the threeservice mags on the seat of the cab.
U.S. and Canadian owners will receive the attached Owner Notification.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
NOTE: This is a 7.0 - hour job for Group 1
An additional 0.5 hours will be allowed if the A/C wire needs tobe reworked.
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PARTS DISPOSITION
An additional 0.5 hours will be allowed if the A/C wire needs tobe reworked.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 9*******
100% 100% 0% 0% 0% 0%
NOTE: This is a 7.0 - hour job for Group 9
An additional 0.5 hours will be allowed if the A/C wire needs tobe reworked.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 10*******
100% 100% 0% 0% 0% 0%
NOTE: This is a 1.0 - hour job for Group 10
An additional 0.5 hours will be allowed if the A/C wire needs tobe reworked.
Handle the parts in accordance with your Warranty Bulletin on warrantyparts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation3240 Arrow Drive Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A TEMPERATURE
SENSOR IN THE STEERING SYSTEM AND FLASHING NEW SOFTWARE ON CERTAIN120M, 12M, 140M, 160M, 14M, 16M, AND 24M MOTOR GRADERS
MODELS INVOLVED - 120M, 12M, 140M, 160M, 14M, 16M, AND 24M Motor
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Graders
Dear Caterpillar Product Owner:
A temperature sensor needs to be installed and new software needs tobe flashed on the machines listed above.
The additional temperature sensor along with the current hydraulictank oil temperature sensor provides hydraulic system temperaturefeedback to the operator for both the hydraulic oil tank temperatureand steering cylinder oil temperature.
In addition to the temperature sensor, the secondary steering systemneeds to be inspected on certain 12M, 120M, 140M, 160M, 14M and 16MMotor Graders. The existing Secondary Steering Harness can have thesolenoid wires inverted. If these wires are inverted when themachine is operating in secondary steering mode the steering systemwill steer backwards. This failure will result in the machinesteering in the opposite direction to that requested by theoperator.
Also the transmission ECM harnesses may need to have an AirConditioner wire relocated. The current placement of the wire couldcause the Transmission ECM to reset and parking brake toautomatically apply.
Software improvements are listed below.
Steering: - A modification has been made to the cold hydraulic oil warningstrategy. The cold hydraulic oil strategy will now be based on thetype of hydraulic oil that is installed in the machine and can beviewed through the Messenger System.- A modification to the joystick angle to wheel angle has been made.The transition point of 34 km/h (21 mph) has been removed and theamount of joystick travel required at high speeds has been reduced.
Failure to apply the above changes may result in personal injury ordeath.
You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule thisservice. The dealer will advise you of the time required to completethis service.
Please refer the dealer to their Service Letter dated 02Dec2009 whenscheduling this service.
We regret the inconvenience this may cause you, but urge you to havethis service performed for your added safety and satisfaction.
Caterpillar Inc.
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Rework Procedure
Identification #(s)
Attached to 02Dec2009 Service Letter
Groups 2 -8
Refer to the Service Manual if/as necessary.
1. Shut off machine and shut off electronic disconnect switch.
2. Remove bolts (Item 2 in image 1.1.1). Repeat for the opposite side ofthe machine.
3. Remove cover (Item 1 in image 1.1.1) from the machine.
Image1.1.1
4. Unplug the connector U - C36 located just in front of the cab (refer toImage 1.2.1 for connector location).
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Image1.2.1
5. Inspect the connector. The green wire X754 - U31 should be in pin 3 and
the white wire X755 -U32 should be in pin 4.
6. If the wires are incorrect reverse pin 3 and pin 4 so that they matchthe wiring harness table in Image 1.3.1.
Image1.3.1
Groups 1 - 10
1. Ensure that the main power disconnect is turned off
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2. Disconnect Transmission ECM connector J2
Image1.4.1
3. Remove Endbell cover (126 -1774)
4. Remove the pin and wire E554 PK - 18 from position J2 -20 as shown inimage 1.4.1
5. Remove white plug (8T - 8737) from J2 - 12
6. Reconnect the pin and wire E554 PK - 18 to position J2 -12 as shown inimage 1.4.1
7. Place white plug (8T- 8737) into J2 - 20
8. Perform 10 pound pull test on the wire to ensure that the pin isproperly retained in the J2 connector
9. Replace Endbell cover
10. Reconnect Transmission ECM connector J2
Copyright 1993 - 2009 Caterpillar Inc.All Rights Reserved.Private Network For SIS Licensees.
Mon Dec 7 10:54:08 UTC -0200 2009
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