CARLISLE HOUSE SURGERY
NEWSLETTER 2013
Welcome to the Winter Edition of our newsletter. We wish all our
patients a Merry Christmas and Happy and Healthy New Year.
As you know the doctors, staff & patients of Carlisle House support
various charities and we greatly appreciate the support you give
from year to year.
This year Ann Singleton has made 3 beautiful Christmas cakes
which will be raffled for this year’s chosen local charity.
Raffle tickets are available at reception.
Keep Warm, Well and Safe this winter
Keeping Warm
Wear lots of layers and limit the time you spend outdoors
and remember to wrap up warm before you go out.
Keep active. Move around at least once an hour and
don’t sit down for long periods of time. Even light
exercise will help keep you warm.
Make sure your heating is working properly – if in doubt
get it checked out by a professional.
The recommended temperature for your main living
room is around 70f/21c, and the rest of the house should
be heated to at least 64f/18c
Draw your curtains at dusk to help keep the heat in.
Make sure that your heating isn’t obstructed by curtains
or furniture.
Keeping Well
Get the flu jab – ask your GP for details
Avoid any unnecessary trips – get repeat prescriptions in
advance and make sure your food cupboard is well
stocked.
Eat a healthy balanced diet and have at least one hot meal
a day.
Avoid the risk of the vomiting bug with good levels of
hygiene.
Prevent the spread of flu – catch it, bin it, kill it.
Review your medicines – if you are on medication, talk
to your GP or pharmacist about reviewing this to make
sure it is still appropriate.
If you do run out of your routine medications at the
weekend, please contact your regular chemist to see if
they can provide you with a temporary supply. Please
note that the Out of Hours service is not appropriate for
this.
Keep yourself healthy – stop smoking, drink less alcohol
and more water, eat healthily and try to keep active.
If you are struggling with money for food, your local
Foodbank can provide you with a voucher for 3 days
worth of food. To find out more call: 01202 669566
Keeping Safe.
In severe weather don’t go out unless it is necessary –
bins and library books can wait until the weather
improves.
Check local radio or call the Met Office Weather Desk
on 0870 900 0100 for up to date forecasts.
Do any vital jobs in advance of cold weather ie.collect
repeat prescriptions or medication
If you are driving, check the road conditions and travel
news before you set off.
If you do have to go out, wear appropriate clothing and
sensible footwear.
Get extra support – if you think you need extra help,
think about personal alarm pendants so you can get
support when you need it at home.
Dorset Fire and Rescue Service offer a FREE home
safety check – for more information call 01305 252600
We would like to thank all our patients for their
understanding and patience throughout the building work.
Installation of the new reception hatch has now been
completed to include a lowered disabled reception desk.
Screens have been installed behind the reception desk to
provide a greater level of patient confidentiality, building
upon the Carlisle House Surgery Patient Reference Group’s
2011/2012 report’s recommendations.
TEAM NEWS
In July we were joined by Dr Lucy Scott and Jackie joined
the reception team this September to cover Michele who is now on
maternity leave.
Carlisle House Surgery Patient Representative Group
Join our Patient Reference Group (PRG)
……..we would like to hear your views
The Practice would like to invite you to join our PRG and let us
know how you feel we are doing as a Practice.
We would like your opinion on the range and quality of the services
provided by the surgery. The PRG, together with the Practice, will
then agree which priority issues should be covered in our next local
Practice survey.
What will I have to do? The PRG is an email community – simply
register by providing us with your email address. We will then
contact you occasionally to obtain your views.
Request a form for reception or click on the link on our website. (Contact details will be kept securely; they will not be shared and only used
for PRG purposes.)
Surgery times:
Monday AM Drs Rogers, Guduru & Scott
PM Drs Nelms, Rogers & Guduru
Tuesday AM Drs Nelms, Crinion & Guduru
PM Drs Nelms, Crinion & Guduru
Wednesday AM Drs Nelms, Rogers & Guduru
PM Drs Nelms, Rogers, Guduru & Scott
Thursday AM Drs Nelms, Rogers & Crinion
PM Dr Rogers & Crinion
Friday AM Drs Nelms, Guduru & Scott
PM Drs Nelms, Guduru & Scott
Visit our web site to see the rest of our team and services
www.carlislehousesurgery.gpsurgery.net
EVENING SURGERIES
Did you know that Carlisle House Surgery is open longer on
Mondays and Tuesdays?
The evening surgeries are open from 6.30 pm – 8pm on Mondays
and Tuesdays.
These appointment slots may be of interest to those patients who
find it difficult to attend for day time appointments.
Please ask the receptionists about these booking options when
requesting an appointment.
ON-LINE SERVICES
We are now in the process of setting up on-line facilities to enable
patients to order their available repeat prescriptions and view, book,
cancel appointments online at a time convenient to them.
We hope to have this facility up and running by the end of the year.
To register for this service, you will need to complete a form and
provide personal identification at our Reception desk.
Check our surgery notice board and website for further updates.
MISSED APPOINTMENTS:
Between 01/01/2013 and 17/09/2013 996 appointments were not
attended by patients.
If you are unable to attend your appointment for any reason please
let us know as soon as possible. The appointment can then be
allocated to another patient.
For cancellations please telephone:
0844 477 3324 or 01202 280355
Thank you
SURGERY WEB SITE
Visit our Surgery web site to view the Practice services including
Clinic times, and information about our appointments, repeat
prescriptions, patient leaflets and lots of other useful information.
www.carlislehousesurgery.gpsurgery.net
TRIAGE EXPLAINED
We offer daytime appointments, evening appointments and
telephone consultations, but if you have an emergency that can’t
really wait then request Triage
TELEPHONE FOR TRIAGE:
Triage is a system to determine the priority of a patient’s
treatment based on the severity of their condition.
1. Telephone the reception and request Triage
2. A Doctor will telephone you and ask about your symptoms (it
is essential that you keep your telephone line free/answer
immediately)
3. A Doctor will assess and decide what to do to help you.
Will I get an appointment?
They may make an appointment that day, either with
themselves or another Doctor.
They may be able to give advice over the telephone and
book a follow up appointment for another day.
They may be able to reassure you that your symptons are
not serious and transfer you to reception to make a
routine appointment.
They may prepare a prescription for you.
LOCAL OUT OF HOURS SERVICE
NHS 111 is a new service that’s being introduced to
make it easier for you to access local NHS Healthcare Services.
When to use it:
You should use the NHS 111 service if you urgently need medical
help or advice but it is not a life-threatening situation.
Telephone 111 if:
You need medical help fast but it’s not a 999 emergency
You think you need to go to A&E or need another NHS urgent care
service
You don’t know who to call or if you don’t have a GP to call
You need health information or reassurance about what to do next For less urgent health needs contact your GP or local pharmacist in the usual way
For immediate, life-threatening emergencies continue to call 999
Accident and Emergency Departments and when to use them
What are A&E Departments?
A&E departments, sometimes called casualty or emergency
departments, are hospital units where the public can attend without
an appointment for accidents, emergencies and other very urgent
medical conditions which may require the facilities and expertise of
highly skilled hospital teams.
Examples where it is right and appropriate to attend
A&E without delay include:
Injuries from road traffic accidents
Serious falls
Major head injuries
Collapse
Severe breathing difficulty
Severe chest pain
Severe haemorrhage
Poisoning
Extensive burns
Examples of minor problems for which A&E attendance is not appropriate. Generally,
if the person is unwell, but alert and speaking without impaired consciousness or
severe breathing difficulty, then they do not need to attend:
Flu-like illnesses, coughs,earache,back ache and sore throats
Minor breathlessness or wheezing
Abdominal pain (unless extreme or associated with collapse)
Urinary difficulties (unless completely unable to pass water)
Vaginal bleeding (unless very heavy and associated with faintness)
Rashes (unless it appears like spontaneous bleeding under the skin or the person
is very unwell)
Backache
Diarrhoea and vomiting
Simple bites and stings
Social problems
Emergency contraception
Dental problems (except major trauma) Such conditions can generally be safely managed by your GP, practice nurse and sometimes with
advices from pharmacists, by yourself.
SMOKESTOP
If you are serious about wanting to give up smoking
now is a good time with the new legislation. Please contact the local
smoke stop clinic on 0300 30 38 038 or the NHS Smoking helpline
on 0800 169 0 169. You are never too old to quit!
PALS at Carlisle House
The Practice operates the Patient Advocacy Liaison Service
(PALS). Any patient who requires advice regarding a query relating
to their treatment or care may ask for this service. A leaflet
explaining this in more detail is available from reception, but if you
have any questions regarding the service please ask to speak to
Hugh Marsden or Helen Penney.
CARERS GROUP
If you are caring for someone and would you like to meet with other
carers or need advice and support, please contact Nicky at reception.
See our waiting room notice boards and website for information and
details of useful support services provided for carers.
NHS ORGAN DONOR REGISTER
We thoroughly endorse the NHS scheme and a detailed leaflet is
available in the waiting room. If you have questions please speak to
a member of staff.
PRACTICE INFORMATION LEAFLET
Our Practice Information Leaflet sets out general information about
the Practice and we hope you will find this helpful. If you have any
comments or queries please let us know. We will continue to
produce this Newsletter from time to time. We now have a website
address:
www.carlislehousesurgery.gpsurgery.net
For information on NHS services , see the NHS Choices
website www.nhs.uk You can also access this link via the surgery website.
When you receive a letter asking you to book an
appointment, please can you quote the reference on the letter to
ensure that we book you in to the correct clinic. If you have any
queries regarding the request please bring the letter with you. It
would be a great help to us if you ring after 11am.
CAR PARK
When using the car park please be considerate to other patients and
park in such a way that does not inconvenience others. If you think
you may be impeding another vehicle please let reception know
upon your arrival. If in doubt, please use Sainsbury’s car park. The
staff have more important things to do than sort out disputes
between drivers!! NB The Practice is not obliged to provide
patients with car parking
We would remind you that use of the car park is at the car
user/owner’s risk. The practice will not be held responsible for any
loss or damage to a vehicle using the car park.