oak.co.uk
ResolveDisputes Findcallsquicklyandemailanextractofthecallto
yourclienttoconfirmcontractdetails.
DemonstrateCompliance Formanyorganisationsitisnecessarytoshowthat
FCAruleshavebeenfollowed.
MonitorQuality Reviewcallstoensurethatallclientshavebeen
dealtwithprofessionallyatalltimes.
ImprovePerformance Workwithstafftodeveloptheirtelephoneand
telesalestechniques.
Share Shareconferencecallsandonlinemeetingswith
businesscolleagues.
Play-ReviewcallsvisuallywithinOak’smediastylecallplayer.
recordX award winning fixed and mobile recording for every business.
recordXisaunifiedcallrecordingsolutionthatincludesfixedline,mobileandVoIPrecordinginasinglesolution.recordXisdesignedtoenhanceyourbusinessbyenablingyoutodeliverthebestpossibleservicetoyourcustomers.
Byrecordingalltelephoneordersordiscussions,youcanquicklyconfirmbacktoacustomerwhatwasagreed.Thisenablesanydisputestobequicklyresolvedandforthecustomertoberetainedforfuturebusiness.Italsomeanstheavoidanceoftime-consuminglitigation.
recordXalsoworksalongsideyourstafftohelpthemdeveloptheircustomerserviceskillsaswellasdrivenewsalesthroughbettertelesalestechniques.
recordXmeetstheregulatoryrequirementsdefinedbytheFCAandbyotherregulatorybodies.Itisalsoupdatedregularlytoensurethatitcontinuestomeetthelatestregulationsasandwhentheychange.
UserscansecurelyaccessrecordXbothlocallyandremotelyandreviewrecordingsthattheirsecuritypolicyallows.
recordXworkswithbusinessesandcallcentresofanysize,aswellasmultiplesites,todeliverthemaximumbenefitatthemostcosteffectiveprice.
recordXisscalablefrom4to480portspersystem.
recordXMobileOakinconjunctionwithVoxsmarthaveproducedaseamlessintegrationtorecordBlackberrydevicesdirectlyontotherecordXplatform.Asingleuserinterfaceallowsallcalltypestobeviewedandplayed.
+Modules
recordX
CallRecording&Evaluation
recordX
OPTIONS STANDARD PREMIUM ENTERPRISE
Store&BackupCalls
AutomatedSecureArchive 3 3 3
recordXTrunks(AllExtensions) USBSolution USBSolution PCIeSolution
PRI(ISDN30)/DASS2/SIP Upto30 Upto30 Upto480
BRI(ISDN2) Upto16 Upto16 Upto64
Analogue Upto8 Upto8 Upto64
Selectiverecording/deletion 7 3 3
recordXIndividualExtensions
Digital 7 Upto16 Upto64
Analogue 7 Upto8 Upto64
VoIP/IP 7 Upto100 Upto480
SearchforCalls
Notes 3 3 3
Date,Time,Duration,CLI,DDI 3 3 3
DialledNumber,Direction 3 3 3
Add&SearchFlags 3 3 3
Extension 7 3 3
Department(whenusedwithReport) 7 3 3
CRMandCustomerFields(requiresSDK) 7 3 3
OPTIONS STANDARD PREMIUM ENTERPRISE
PlayCallswithAdvancedMediaPlayer
Reviewmultiplecallsatthesametime 3 3 3
Reviewwholeorpartofacall 3 3 3
Speeduporslowdownplayback 3 3 3
ExtractallorpartofcalltoWAV 3 3 3
Emailcallextracttoclient. 3 3 3
Placemarkersincall&addlabels 3 3 3
AddsearchableNotestocall 3 3 3
Maskoutsectionofwhenexporting 3 3 3
ViewAudittrails 3 3 3
Viewandlistentocallslive 3 3 3
EvaluatecallsusingrecordXEvaluation 7 3 3
Integration
DChannel(CLI/DDI) 3 3 3
SMDR/Extension 7 3 3
CTI/CRM/DatabaseusingrecordXSDK 7 3 3
Security
FCAcompliant 3 3 3
Callsencrypted&tamperproofusing256bitAES 3 3 3
Userdefinedsecuritypolicies 3 3 3
Listentoown/departmentcallsonly 7 3 3
PCIDSScompliant-creditcard 7 3 3
MobileRecordingOurmarketleadingvoicerecordingsolutioncannowrecordmobiletelephonytraffic.ThisenablesorganisationsintheFinancialServicesindustrytorecordmobilecommunicationsinafullycompliantmanner,toensurethatusersadheretomarketregulationsandalsomeetFCA,MiFIDandBS10008standards.
Byscoringcallsagainstmanagerdefinedquestionnaires,bothqualityandperformancecanbemeasuredandusedasthebasisforbothimprovementsincustomerserviceandforrewardschemes.
•DesignCustomQuestionnaires
• CreateSampleCallSetsforEvaluation
•RunGraphicalReports
• IdentifyTrainingNeeds
• MeasurePerformanceImprovementoverTime
CallEvaluation
ThismoduleallowsManagersandSupervisorstocarryouttheobjectiveandautomatedevaluationofcalls.
SDKTherecordXSDKisanoptionalsetoftoolsanddocumentationthatenablessoftware/databaseengineerstointegrateexternalsystemswiththerecordXapplication.SystemsintegratorscanusetherecordXSDKtoforfillavarietyofbusinessrequirementsincludingPCIcompliance.TheSDKallowsthirdpartysoftwarevendorstoinitiatestart/stopcommandsallowingcustomerstocontrolwhichpartofthetelephonecalltherecordXsystemshouldrecordtherebyensuringsensitiveinformationisnotrecorded.
+Modules
callrecordingrecordX
OakisanISO9001:2008QualityAccreditedcompany.Formorethan25years,OakhaspioneeredthedevelopmentofCommunicationsManagementSolutionswhichenhancebusinessperformanceandimprovepersonalproductivity.
E&O
E2/12
oak.co.uk
recordXalsoworksalongsideyourstafftohelpthemdeveloptheircustomerserviceskillsaswellasdrivenewsalesthroughbettertelesalestechniques.
CallRecording&Evaluation
recordX recordX is the perfect solution for
every business.
Ourproductsprovidethebuildingblocksthatwillsupportyourbusiness-changingwithyouandwiththetimes.
CallLogging&ReportingCallRecording&Evaluation
integrated solutions for all markets TICVulcanHouse,PendefordBusinessPark
PendefordWV95HA
Tel:0333 006 3333 Email:[email protected]
www.ticcomms.co.uk
