(C) The Secretan Center Inc. 1
Values-centered Leadership:
A Model for Work and Life
Values-centered Leadership:
A Model for Work and Life
The Secretan Leadership Retreat
(C) The Secretan Center Inc. 2
The The JourneyJourney
The The JourneyJourney
Old Story Old Story ManagementManagement
Old Story Old Story ManagementManagement
ValuesValues
Old Story Old Story ManagementManagement
Spirit at Spirit at WorkWork
ValuesValues
(C) The Secretan Center Inc. 6
Monday first, Monday first, Tuesday nextTuesday nextMonday first, Monday first, Tuesday nextTuesday next
(C) The Secretan Center Inc. 7
The The Corporation: Corporation:
Apocalypse orApocalypse orNirvana?Nirvana?
The The Corporation: Corporation:
Apocalypse orApocalypse orNirvana?Nirvana?
(C) The Secretan Center Inc. 8
The Pay-off for People-friendly Companies
0
5
10
15
20
25
30
Russell3000
Fortune's100 Best
Annual ReturntoShareholders
10 YearAverageReturn toShareholders
(Fortune, January 12, 1998
100 Best Companies to Work For)
(C) The Secretan Center Inc. 9
OldOldStoryStory
ManagementManagement
Values-Values-centeredcentered
LeadershipLeadership™
SpiritSpiritatat
WorkWork
(C) The Secretan Center Inc. 10
(C) The Secretan Center Inc. 11
The Core Concepts from MANAGERIAL MOXIEMANAGERIAL MOXIE
CORPORATE PURPOSECORPORATE PURPOSE CORPORATE CLIMATECORPORATE CLIMATE THE INSPIRED TEAMTHE INSPIRED TEAM SUPERSTARSSUPERSTARS DELEGATION AND EMPOWERMENTDELEGATION AND EMPOWERMENT OUT-SOURCINGOUT-SOURCING THE “ON” ORGANIZATIONTHE “ON” ORGANIZATION THE DIALSTHE DIALS
(C) The Secretan Center Inc. 13
THE METAPHOR OF THE BICYCLE:THE METAPHOR OF THE BICYCLE:
Corporation Department Team Family School Government Church
(C) The Secretan Center Inc. 14
POWERPOWERAccelerationAcceleration
YOU WOULD GET YOU WOULD GET YOUR POWER AND YOUR POWER AND ACCELERATION ACCELERATION FROM THEFROM THEBACK WHEELBACK WHEEL
YOU WOULD GET YOU WOULD GET YOUR POWER AND YOUR POWER AND ACCELERATION ACCELERATION FROM THEFROM THEBACK WHEELBACK WHEEL
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 15
POWERPOWER DIRECTIONDIRECTIONacceleration acceleration shiftsshifts
AND YOUR AND YOUR SHIFTS IN SHIFTS IN DIRECTION DIRECTION FROM THE FROM THE FRONT FRONT WHEEL...WHEEL...
AND YOUR AND YOUR SHIFTS IN SHIFTS IN DIRECTION DIRECTION FROM THE FROM THE FRONT FRONT WHEEL...WHEEL...
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 16
POWER POWER DIRECTIONDIRECTION
MASTERYMASTERY
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 17
POWER POWER DIRECTIONDIRECTION
MASTERYMASTERY
CHEMISTRYCHEMISTRY
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 18
POWER POWER DIRECTIONDIRECTION
MASTERYMASTERY
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 19
TRY TO DO EVERYTHING AS WELL AS WE CAN:TRY TO DO EVERYTHING AS WELL AS WE CAN:
MASTERYMASTERYIN A WAY THAT IS GOOD FOR PEOPLE:IN A WAY THAT IS GOOD FOR PEOPLE:
CHEMISTRYCHEMISTRYSO THAT WE MEET THE NEEDS OF INTERNAL SO THAT WE MEET THE NEEDS OF INTERNAL
AND EXTERNAL CUSTOMERS:AND EXTERNAL CUSTOMERS:
DELIVERYDELIVERY
TRY TO DO EVERYTHING AS WELL AS WE CAN:TRY TO DO EVERYTHING AS WELL AS WE CAN:
MASTERYMASTERYIN A WAY THAT IS GOOD FOR PEOPLE:IN A WAY THAT IS GOOD FOR PEOPLE:
CHEMISTRYCHEMISTRYSO THAT WE MEET THE NEEDS OF INTERNAL SO THAT WE MEET THE NEEDS OF INTERNAL
AND EXTERNAL CUSTOMERS:AND EXTERNAL CUSTOMERS:
DELIVERYDELIVERY
THE RESULT IS THAT WE:THE RESULT IS THAT WE:
(C) The Secretan Center Inc. 20
THESE ARE THESE ARE THE CORE THE CORE
CONCEPTS OFCONCEPTS OF“THE WAY OF “THE WAY OF
THE TIGER”THE TIGER”and and
“RECLAIMING “RECLAIMING HIGHER HIGHER
GROUND”GROUND”
THESE ARE THESE ARE THE CORE THE CORE
CONCEPTS OFCONCEPTS OF“THE WAY OF “THE WAY OF
THE TIGER”THE TIGER”and and
“RECLAIMING “RECLAIMING HIGHER HIGHER
GROUND”GROUND”
(C) The Secretan Center Inc. 21
BUT THESE THREE PRIMARY VALUES CANNOT “JUST HAPPEN” - WE MUST UNDER- PIN THEM WITH PERMANENT SHIFTS IN ATTITUDE THAT LEAD TO THEIR ACHIEVEMENT...
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 22
WE CALL THESE WE CALL THESE
ACCELERATORSACCELERATORS BECAUSE THEY INCREASE BECAUSE THEY INCREASE
THE POWER OF THE THE POWER OF THE PRIMARY VALUESPRIMARY VALUES
WE CALL THESE WE CALL THESE
ACCELERATORSACCELERATORS BECAUSE THEY INCREASE BECAUSE THEY INCREASE
THE POWER OF THE THE POWER OF THE PRIMARY VALUESPRIMARY VALUES
(C) The Secretan Center Inc. 23
MASTERY DEPENDS ON MASTERY DEPENDS ON
LEARNINGLEARNING
...SO A ...SO A LEARNINGLEARNING CULTURE LEADS CULTURE LEADS TO AND ACCELERATES TO AND ACCELERATES MASTERYMASTERY
...SO A ...SO A LEARNINGLEARNING CULTURE LEADS CULTURE LEADS TO AND ACCELERATES TO AND ACCELERATES MASTERYMASTERY
OUR CURRENT LEVELS OF MASTERY ARE THE OUR CURRENT LEVELS OF MASTERY ARE THE RESULT OF OUR PREVIOUS LEARNING; BUT TO RESULT OF OUR PREVIOUS LEARNING; BUT TO ACCELERATE OUR MASTERY, WE MUST LEARN ACCELERATE OUR MASTERY, WE MUST LEARN
SOMETHING NEWSOMETHING NEW
OUR CURRENT LEVELS OF MASTERY ARE THE OUR CURRENT LEVELS OF MASTERY ARE THE RESULT OF OUR PREVIOUS LEARNING; BUT TO RESULT OF OUR PREVIOUS LEARNING; BUT TO ACCELERATE OUR MASTERY, WE MUST LEARN ACCELERATE OUR MASTERY, WE MUST LEARN
SOMETHING NEWSOMETHING NEW
(C) The Secretan Center Inc. 24
““A person with skills to write a A person with skills to write a complex software program that complex software program that can produce a billion dollars of can produce a billion dollars of
revenue can walk past any revenue can walk past any customs officer in the world with customs officer in the world with
nothing of ‘value’ to declarenothing of ‘value’ to declare.”.”Walter Wriston, The Twilight of Sovereignty, 1992Walter Wriston, The Twilight of Sovereignty, 1992
““A person with skills to write a A person with skills to write a complex software program that complex software program that can produce a billion dollars of can produce a billion dollars of
revenue can walk past any revenue can walk past any customs officer in the world with customs officer in the world with
nothing of ‘value’ to declarenothing of ‘value’ to declare.”.”Walter Wriston, The Twilight of Sovereignty, 1992Walter Wriston, The Twilight of Sovereignty, 1992
The Learning ModelThe Learning Model
(C) The Secretan Center Inc. 26
POWERPOWER DIRECTIONDIRECTION
acceleration acceleration shifts shifts
MASTERYMASTERY
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY
LEARNINGLEARNING
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 27
CHEMISTRY DEPENDS ON CHEMISTRY DEPENDS ON
EMPATHIZINGEMPATHIZING
....SO AN ..SO AN EMPATHIZINGEMPATHIZING CULTURE CULTURE LEADS TO AND ACCELERATES LEADS TO AND ACCELERATES
CHEMISTRYCHEMISTRY
....SO AN ..SO AN EMPATHIZINGEMPATHIZING CULTURE CULTURE LEADS TO AND ACCELERATES LEADS TO AND ACCELERATES
CHEMISTRYCHEMISTRY
IN ORDER TO BUILD RELATIONSHIPS WITH IN ORDER TO BUILD RELATIONSHIPS WITH PEOPLE, WE MUST FIRST “WALK IN THEIR PEOPLE, WE MUST FIRST “WALK IN THEIR
MOCCASINS”, SEE LIFE THROUGH THEIR EYES, MOCCASINS”, SEE LIFE THROUGH THEIR EYES, IMAGINE HOW IT FEELS TO BE THAT PERSON. IMAGINE HOW IT FEELS TO BE THAT PERSON.
THIS IS CALLED EMPATHIZINGTHIS IS CALLED EMPATHIZING
(C) The Secretan Center Inc. 28
POWERPOWER DIRECTIONDIRECTION
accelerationacceleration
MASTERYMASTERY
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 29
DELIVERY DEPENDS ON DELIVERY DEPENDS ON
LISTENINGLISTENING
...SO A ...SO A LISTENINGLISTENING CULTURE LEADS CULTURE LEADS TO AND ACCELERATES TO AND ACCELERATES DELIVERYDELIVERY
...SO A ...SO A LISTENINGLISTENING CULTURE LEADS CULTURE LEADS TO AND ACCELERATES TO AND ACCELERATES DELIVERYDELIVERY
SINCE DELIVERY MEANS MEETING THE SINCE DELIVERY MEANS MEETING THE NEEDS OF CUSTOMERS (BOTH INTERNAL NEEDS OF CUSTOMERS (BOTH INTERNAL AND EXTERNAL), HOW WILL WE KNOW AND EXTERNAL), HOW WILL WE KNOW WHAT THOSE NEEDS ARE UNLESS WE WHAT THOSE NEEDS ARE UNLESS WE
LISTEN?LISTEN?
(C) The Secretan Center Inc. 30
POWERPOWER DIRECTIONDIRECTION
accelerationacceleration
MASTERYMASTERY
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY
LISTENINGLISTENING
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 31
Create Space
We cannot keep chopping wood forever….
We must set aside the time to sharpen the ax
(C) The Secretan Center Inc. 32
SPACESPACESPACESPACE
SEQUENCE …SEQUENCE …
ACCELERATORSACCELERATORSACCELERATORSACCELERATORS
PRIMARY VALUESPRIMARY VALUESPRIMARY VALUESPRIMARY VALUES
(C) The Secretan Center Inc. 33
THE THE VECTOR VECTOR
THE THE VECTOR VECTOR
(C) The Secretan Center Inc. 34
The Vector
Primary ValuesPrimary Values AcceleratorsAccelerators
MasteryMastery
ChemistryChemistry EmpathizingEmpathizing
LearningLearning99
44
55
44
DeliveryDelivery 77 ListeningListening 66
(C) The Secretan Center Inc. 35
Today your ranking looks like this...
Primary ValuesPrimary Values AcceleratorsAccelerators
MasteryMastery
DeliveryDelivery
ChemistryChemistry EmpathizingEmpathizing
ListeningListening
LearningLearning99
77
44
55
66
44
VectorVector
-4-4
-1-1
00
(C) The Secretan Center Inc. 36
…but tomorrow it may look like this:
Primary ValuesPrimary Values AcceleratorsAccelerators
ChemistryChemistry
DeliveryDelivery
MasteryMastery
EmpathizingEmpathizing
LearningLearning
44
77
99
44
66
55
VectorVector
00
-1-1
-4-4
ListeningListening
(C) The Secretan Center Inc. 37
Interpreting Interpreting your own your own
VectorVector
Interpreting Interpreting your own your own
VectorVector
(C) The Secretan Center Inc. 38
PUTTING IT INTO PRACTICE
The weekly review at Loblaws
MASTERYMASTERY - What have we - What have we done exceptionally well done exceptionally well this week at Loblaws?this week at Loblaws?
CHEMISTRYCHEMISTRY - What are - What are we doing that’s good for we doing that’s good for people at Loblaws?people at Loblaws?
DELIVERYDELIVERY - How have we - How have we dazzled Customer’s this dazzled Customer’s this week at Loblaws? week at Loblaws?
CELEBRATES!
HOW
(C) The Secretan Center Inc. 40
Creating a Values Statement - Promanad
Intent does not Intent does not become real until become real until Values are defined Values are defined
and practiced.and practiced.
(C) The Secretan Center Inc. 41
It fits every applicationIt fits every application
The Values Cycle
is like Microsoft WINDOWS
(C) The Secretan Center Inc. 42
A VALUES-INSPIRED CORPORATE CULTURE:
MASTERYMASTERY: Loving what you do: Loving what you do
CHEMISTRYCHEMISTRY : Loving the people you do it with: Loving the people you do it with
DELIVERYDELIVERY : Loving the reason for doing it: Loving the reason for doing it
(C) The Secretan Center Inc. 43
APPLYING THE CONCEPTS
ORGANIZATIONAL VALUES AND ORGANIZATIONAL VALUES AND CULTURECULTURE
BUSINESS PLANSBUSINESS PLANS CUSTOMER SERVICE STANDARDSCUSTOMER SERVICE STANDARDS QUALITY PROGRAMSQUALITY PROGRAMS JOB DESCRIPTIONSJOB DESCRIPTIONS COMPENSATION PLANSCOMPENSATION PLANS PERFORMANCE REVIEWSPERFORMANCE REVIEWS INTERPERSONAL RELATIONSHIPSINTERPERSONAL RELATIONSHIPS TEAM BUILDINGTEAM BUILDING PROJECT MANAGEMENTPROJECT MANAGEMENT EVALUATION OF MEETINGSEVALUATION OF MEETINGS
(C) The Secretan Center Inc. 44
POWERPOWER
acceleration acceleration
MASTERYMASTERY
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 45
POWERPOWER DIRECTIONDIRECTION
acceleration acceleration shifts shifts
MASTERY MASTERY YOUYOU
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPHASIZINGEMPHASIZING
from me tofrom me to
Values-centered Values-centered LeadershipLeadership™
CustomerCustomerAnyone who comes Anyone who comes
to us with a needto us with a need
CustomerCustomer……..Everyone!..Everyone!
(C) The Secretan Center Inc. 48
The reason that the words You and Customer always begin with a
capital letter in The Way of the Tiger is that You, (that is, Your
Customer - internal or external) is always the most important person
in Your life.
(C) The Secretan Center Inc. 49
A SHIFT IN EMPHASIS A SHIFT IN EMPHASIS FROMFROM
MEMETOTO
YOUYOU
(C) The Secretan Center Inc. 50
A SHIFT IN EMPHASIS A SHIFT IN EMPHASIS FROMFROM
MEMETOTO
YOUYOU
(C) The Secretan Center Inc. 51
POWERPOWER DIRECTIONDIRECTION
acceleration acceleration shifts shifts
MASTERY YOUMASTERY YOU
PEOPLEPEOPLECHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING
from things tofrom things to
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 52
A SHIFT IN EMPHASIS A SHIFT IN EMPHASIS FROMFROM
THINGSTHINGSTOTO
PEOPLEPEOPLE
(C) The Secretan Center Inc. 53
POWERPOWER DIRECTIONDIRECTION
acceleration acceleration shifts shifts
MASTERY YOUMASTERY YOU
PEOPLEPEOPLE
KAIZENKAIZEN
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPHASIZINGEMPHASIZING from breakthrough tofrom breakthrough to
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 54
A SHIFT IN EMPHASIS A SHIFT IN EMPHASIS FROMFROM
DOING THINGS DOING THINGS
DIFFERENTLYDIFFERENTLY ((breakthroughbreakthrough))
TOTO
DOING THE SAME DOING THE SAME THINGS BETTERTHINGS BETTER
((kaizenkaizen))
(C) The Secretan Center Inc. 55
A SHIFT IN EMPHASIS A SHIFT IN EMPHASIS FROMFROM
BREAKTHROUGHBREAKTHROUGHTOTO
KAIZENKAIZEN
(C) The Secretan Center Inc. 56
POWERPOWER DIRECTIONDIRECTION
acceleration acceleration shifts shifts
MASTERY YOUMASTERY YOU
PEOPLEPEOPLE
STRENGTHSSTRENGTHS KAIZENKAIZEN
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING from weaknesses tofrom weaknesses to
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 57
A SHIFT IN EMPHASIS A SHIFT IN EMPHASIS FROMFROM
FIXINGFIXING
WEAKNESSESWEAKNESSESTOTO
BUILDING ONBUILDING ON
STRENGTHSSTRENGTHS
(C) The Secretan Center Inc. 58
POWERPOWER DIRECTIONDIRECTION
acceleration acceleration shifts shifts
MASTERY YOUMASTERY YOU
LOVELOVE
PEOPLEPEOPLE
STRENGTHS KAIZENSTRENGTHS KAIZEN
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING
from from competition competition & fear to& fear to
Values-centered Values-centered LeadershipLeadership™
(C) The Secretan Center Inc. 59
LOVE AND THE PRIMARY LOVE AND THE PRIMARY VALUES:VALUES:
MASTERYMASTERY: Love what you do: Love what you do CHEMISTRYCHEMISTRY: Love the people you do it : Love the people you do it
withwith DELIVERYDELIVERY: Love the reason for doing it: Love the reason for doing it
MASTERYMASTERY: Love what you do: Love what you do CHEMISTRYCHEMISTRY: Love the people you do it : Love the people you do it
withwith DELIVERYDELIVERY: Love the reason for doing it: Love the reason for doing it
(C) The Secretan Center Inc. 60
A SHIFT IN EMPHASIS FROM
COMPETITIONCOMPETITION
AND FEARAND FEARTOTO
LOVELOVE
COMPETITIONCOMPETITION
AND FEARAND FEARTOTO
LOVELOVE
(C) The Secretan Center Inc. 62
POWER POWER DIRECTIONDIRECTION
Acceleration Acceleration Shifts Shifts
MASTERY YOUMASTERY YOU
LOVE LOVE
PEOPLEPEOPLE
STRENGTHS KAIZENSTRENGTHS KAIZEN
CHEMISTRYCHEMISTRY
DELIVERYDELIVERY LISTENINGLISTENING
LEARNINGLEARNING
EMPATHIZINGEMPATHIZING
Values-centered Values-centered LeadershipLeadership™
World Wide WebWorld Wide Web
http://www.secretan.comhttp://www.secretan.com