Download - By John Skinner and Jeremy Klipple
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HOW TO WRITE GOOD INSTRUCTIONS AND
COMMON RETAIL EQUIPMENT
By John Skinner and Jeremy Klipple
http://www.wikihow.com/Write-Clear-Instructions
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Steps Step 1: Know exactly how to do the task
This means you know how to do this- you're not guessing or reading someone else's ideas. You have done this yourself
Step 2: Plan how to write the steps in order Instructions are written in small increments (manageable
tasks that are clear, easy to follow to completion). Step 3: Write instructions beginning with a verb
The reader must DO something each time Step 4: Write each step as a small piece
This means, each step should be small, a baby step in the whole process.
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Step 5: Include warnings as pre-stepsExample: check (or close) the drain plug,"
must be a step before "add oil to the tank.“ Step 6: Write steps logically in order
Don't depend on the reader going down the page and reading all the tips and warnings before beginning to do the process.
Step 7: Review and edit your instructions carefully
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Step 8: express steps in the positive For example, instead of saying "don't forget
the salt," write "add salt when the eggs boil." Step 9: Avoid expressing opinions,
preferences or choices
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A few benefits of clear instructions Employees will have few questions to
ask the manager. Things will be done quicker and more
efficient. It will reduce procedural mistakes and
costly errors.
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20 common equipment used in a retail store
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#1
POS System- computerized cash register
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#2
Counterfeit money detector- helps employees know if the money is real or not.
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#3
5 disc dvd/cd player- plays the music in the store.
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#4
Direct thermal printer- prints labels for the store.
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#5
Cash drawer- holds the cash
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#6
Network server and phone system- allows managers and employees to communicate and take phone calls.
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#7
Receipt printer- prints the receipt for the customer.
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#8
Signature and smart card reader- allows customer to use credit cards and sign electronically.
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#9
Money counter- counts the cash for the manager at the end of the day.
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#10
Price computing scale- weighs the item and gives the price.
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#11
Datalogic Scanner- shows price of the item and counts inventory.
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#12
Barcode scanner- scans the item at the register.
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#13
ATM machine- allows customers to get cash
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#14
Hot display case- keeps items warm while they are waiting to be purchased.
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Refrigerated bakery display case- keeps items refrigerated while they wait to be purchased.
#15
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#16
Freezer display case- keeps items frozen while they are waiting to be sold
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#17
Pager system- allows managers to get a hold of employees.
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#18
Headset- allows employees to communicate when they are not face to face.
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#19
Plastic security tags- prevent theft in a store.
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#20
Handheld plastic security tag remover- removes the security from the clothing