Download - Buzzient overview siia_preview_final.pptx
![Page 2: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/2.jpg)
The Problem
Social Media is invisible to customer service apps
Companies don’t know what customers are saying… to them, about them, or to the 1,000,000,000+ other social users
1 Property of Buzzient, Inc.
![Page 3: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/3.jpg)
The SoluOon: Buzzient
Buzzient makes Social Media visible to exisFng customer service applicaFons
via SaaS subscripFons
Property of Buzzient, Inc.
2 Property of Buzzient, Inc.
![Page 4: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/4.jpg)
How We Do It
Buzzient EnterpriseTM harvests key words from sources such as TwiJer & Facebook and provides a centralized plaMorm to listen, engage, analyze and respond to social media interacFons directly within third party Customer Service and CRM applicaFons
Property of Buzzient, Inc.
3!Property of Buzzient, Inc.
![Page 5: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/5.jpg)
The App: Buzzient Enterprise™
Buzzient captures, analyzes, and enables social media to be used with mul$ple customer service applicaFons
4 Property of Buzzient, Inc.
![Page 6: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/6.jpg)
Integrated within CRM . . . Transparent App
IntegraFon
Social Media Engagement for Customer Service
![Page 7: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/7.jpg)
Or the Standalone SaaS App
6
![Page 8: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/8.jpg)
7
Great Pedigree
Management/Board:
Customers/Partners:
Property of Buzzient, Inc.
![Page 9: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/9.jpg)
Case Study: Retail
The Company • Leading High End Retailer • MulFple Brands
• Williams-‐Sonoma • PoJery Barn • PoJery Barn Kids • PoJery Barn Teen • West Elm
Crisis Management; Social Media Analy7cs and Social Commerce with Standalone Buzzient
8 Property of Buzzient, Inc.
![Page 10: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/10.jpg)
Case Study: Retail
The Challenges • Monitoring user feedback comments to improve and reinforce brand/promo performance
• Monitoring Aggregate SenFment across brands consistently
• Periodic ExecuFve Reports
Crisis Management; Social Media Analy7cs and Social Commerce with Standalone Buzzient
9 Property of Buzzient, Inc.
![Page 11: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/11.jpg)
Case Study: Retail
The Buzzient SoluOon • Provided a way to monitor Facebook and TwiJer reviews in real Fme
• Buzzient SenFment Index provides line of business managers yardsFck social customer saFsfacFon
• Daily tracking of promoFons, senFment and campaigns
• Input to Social Commerce, where reviews drive purchases
Crisis Management; Social Media Analy7cs and Social Commerce with Standalone Buzzient
10 Property of Buzzient, Inc.
![Page 12: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/12.jpg)
Case Study: Retail
The Company • Leading High End Retailer • MulFple Brands
• WS • PoJery Barn • PB Kids • PB Teen • West Elm
The Challenges • Monitoring user feedback comments to improve and reinforce brand/promo performance
• Monitoring Aggregate SenFment across brands consistently
• Periodic ExecuFve Reports
The Buzzient SoluOon • Provided a way to monitor Facebook and TwiJer reviews in real Fme
• Buzzient SenFment Index provides line of business managers yardsFck social customer saFsfacFon
• Daily tracking of promoFons, senFment and campaigns
• Input to Social Commerce, where reviews drive purchases
The Results
• Downloads have increased 20% • Review scores have increased • Revenue growth of 300%
Crisis Management; Social Media Analy7cs and Social Commerce with Standalone Buzzient
11 Property of Buzzient, Inc.
![Page 13: Buzzient overview siia_preview_final.pptx](https://reader034.vdocuments.us/reader034/viewer/2022051816/544579e2b1af9fcb068b4569/html5/thumbnails/13.jpg)
We’re Looking For…
• Social Commerce and App IntegraFon Partners
• Investors • $1M-‐$2M Fundraise Now
• $4-‐6M Fundraise in Q3 2013
12 Property of Buzzient, Inc.