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Copyright © 2011 Enterprise Developer News, LLC All rights reserved
Scott Kirkland Vice President of Product Management
Expert Voices
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BPM in 2011
Scott Kirkland
Vice President of Product Management
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BPM Has Only Addressed the Tip of the Iceberg
Nearly 80% of
processes are
unstructured...
…and have not
been automated.
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In a 45 hour work week,
how many hours are
UNPRODUCTIVE?
Business Productivity is at a Historic Low
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What Kills Productivity?
What % of workers ignore company rules…
because they have developed better ways to get work done?
40%
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What % of time is wasted
What Kills Productivity?
not being able to
ACCESS INFORMATION,
at the right time.
85%
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Global 360’s Process & Document
Management
Leverages Microsoft
Participants Managers Builders
Knowledge worker applications
Business Monitoring & Measurement Application Design & Development
Researcher Processor Supervisor Manager Dept Manager Executive Analyst Developer Installer
Document Management Case Management Process Management
viewPoint™
User Applications Dashboards, Forms, Productivity Tools
Process Design Modeling , Collaboration, Simulation
Document Repository & Data Access
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BPM in 2011:
Future of Productivity
Persona-based BPM
Social/Collaboration throughout process lifecycle
Adaptive Case Management
Mobile Process Applications
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Trend #1:
Persona-based Business Processes & Applications
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Trend #2:
Adaptive Case Management
Highly Predictable
Structured Process
Straight-through processing
Unstructured Processes
“Case” management
User-driven
What is the Nature of Your Work?
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Adaptive Case Management Platform
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Problem:
Results:
With10X volume growth in processing
incoming disputes from card issuing banks
and cardholders, IMS needed to eliminate its
paper‐based and manual processes, but still
comply with industry and regulatory mandates.
Comprehensive end‐to‐end solution for
Service Request processes, eliminating
paper‐based hand‐offs between departments,
improving first call resolution by 5% and
reducing case resolution cycle time by 5%.
Customer Success # 1675
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Trend #3:
Social & Collaboration Across Process Lifecycle
FROM
Organization Driven
• Business transactions
• Data models
• Transaction rules
• Participant roles
• Transaction integrity
• Application security
• Compliance
TO
Participants Driven
• Personal capabilities
• Personal interactions
• Personal histories
• Social networks
• Preferences
• Mentoring
• Tribal knowledge
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Social computing accelerates the interactions
of everyone in the BPM lifecycle
Managers
Builders
Customers/Partners Experts
Participants
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People Gather the details about the
people within the organization
Project Docs Collaborate on the documentation
Customized ROI based upon TO BE simulation and findings
ROI Calculation
Publish Visio Diagram to SharePoint Server 2010
analystView & Visio
Social Collaboration During Process Discovery
IT / BA Global360
LOB
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Trend #4:
Mobile Process Applications
Increasing complexity of
interaction and user experience
Variety of devices and
development platforms
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www.Global360.com
Twitter: @Global360IncBPM
www.Global360.com/Profiles
Learn more about the future of BPM