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BUSI 321BUSI 321 GOLDENGOLDEN CHAPTER 10CHAPTER 10
WORK GROUPSWORK GROUPS
Formal
Informal
Hawthorne Effect
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BUSI 321BUSI 321 GOLDENGOLDEN CHAPTER 10CHAPTER 10
WORK GROUPSWORK GROUPSNorms: Informal
rules.Cohesiveness: “Stick
togetherness” of the group.
Conformity: Accept and abide by the norms.
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BUSI 321BUSI 321 GOLDENGOLDEN CHAPTER 10CHAPTER 10
GROUPTHINKGROUPTHINK
Dysfunctional syndrome that cohesive groups experience that causes the group to loose its critical evaluative capabilities.
Bay of PigsChallenger Shuttle
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BUSI 321BUSI 321 GOLDENGOLDEN CHAPTER 10CHAPTER 10
BUILDING EFFECTIVE BUILDING EFFECTIVE TEAMSTEAMS
LinchPin Concept: Managers overlap groups so they link formal groups to the total organization (Figure 10.2, page 209).
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BUSI 321BUSI 321 GOLDENGOLDEN CHAPTER 10CHAPTER 10
BUILDING EFFECTIVE BUILDING EFFECTIVE TEAMSTEAMS
Team Building: Process in which the group develops an awareness of conditions that keep it from functioning effectively and then requires the group to eliminates those conditions
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BUSI 321BUSI 321 GOLDENGOLDEN CHAPTER 10CHAPTER 10
BUILDING EFFECTIVE BUILDING EFFECTIVE TEAMSTEAMS
Idiosyncrasy Credit. Quality Circle: A group of employees (5 to
15) who meet to discuss quality problems and generate ideas to improve quality.
SDWT!Virtual work teams