Download - Building Trust
![Page 1: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/1.jpg)
Building TrustDr. Christine Riordan
![Page 2: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/2.jpg)
Are You Trustworthy?
![Page 3: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/3.jpg)
Leadership is impossible to achieve without trust.
• Do you think subordinates are willing to be vulnerable to your actions – confident that their rights and interests will not be abused?
• Do you think you can gain access to knowledge and creative thinking of others, if you’re not trusted?
![Page 4: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/4.jpg)
Five Key Dimensions Of Trust
![Page 5: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/5.jpg)
Integrity Refers to honesty and truthfulness
Of the 5, this is the most critical when we assess each other’s trust
![Page 6: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/6.jpg)
Competence Does the person know what s/he is
talking about?
![Page 7: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/7.jpg)
Consistency Reliability and predictability
This one is particularly relevant to managers.
Nothing is noticed more quickly than a discrepancy between what we preach and what we
practice.
![Page 8: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/8.jpg)
Loyalty Willingness to protect and save face
for another person Trust depends on someone not to act
opportunistically
![Page 9: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/9.jpg)
Openness Can you rely on the person to give
you the full truth?
![Page 10: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/10.jpg)
How Do You Build Trust?
![Page 11: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/11.jpg)
Mistrust comes as much from what people don’t know vs. what they know
Openness leads to confidence, so . . .
![Page 12: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/12.jpg)
–Keep people informed –Make decision criteria overtly clear –Explain your rationale –Be candid about problems –Fully disclose relevant information
![Page 13: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/13.jpg)
Be Fair
•Before making decisions and taking action consider how others will perceive them in terms of objectivity and fairness
•Give credit where credit is due
•Be objective and impartial in performance appraisals
![Page 14: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/14.jpg)
Speak Your Feelings and Tell The Truth
![Page 15: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/15.jpg)
• Those who convey only hard facts come across as cold and distant
• If you share your feelings, others will see you as real and human.
• Integrity = someone who tells the truth
![Page 16: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/16.jpg)
Show Consistency
![Page 17: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/17.jpg)
• People want predictability • Take time to think about your
values and beliefs (in large part that is one of the goals of this course), and let them consistently guide your decisions.
• When you know your central purpose, your actions will follow accordingly.
![Page 18: Building Trust](https://reader030.vdocuments.us/reader030/viewer/2022032506/55cdf22fbb61ebd2068b45d1/html5/thumbnails/18.jpg)
Fulfill your promises Are you dependable?
Maintain confidence We trust people who are discreet Demonstrate competence
We admire and respect others who demonstrate technical and
professional ability