© Copyright 2020 Socitm Advisory Limited
Bridging to Digital -
Socitm Digital Maturity ApproachKatherine Lyon
© Copyright 2020 Socitm Advisory Limited
What is digital – some views
Definition of Digital.
Applying the culture, processes, business
models & technologies of the internet era to
respond to people's raised expectations.
Tom Loosemore, Partner at Public Digital.
© Copyright 2020 Socitm Advisory Limited
Digital delivery has been informed by GDS best practice and sharing from design thinking …
© Copyright 2020 Socitm Advisory Limited
✓ Developed with Welsh Government and Coventry City Council
✓ Used with a further 10 + local authorities in the last 9 months
✓ Is now being further developed
✓ and we need you help so that we co-design the approach for members and the wider public sector.
Socitm Digital Maturity Approach
#BridgingToDigital
© Copyright 2020 Socitm Advisory Limited
• Service Design’ principles at the core
• Design with people
• Builds with digital, data and technology
• Delivery approaches appropriate to the situation
Building the Socitm Digital
Maturity Approach
Outcomes
Human Empathy
The Essentials
Jobs-to-be-done
© Copyright 2020 Socitm Advisory Limited
Supporting Digital leadership
1. Putting citizens needs at the heart of the design of services,
2. Use collaborative and co-creation approaches to service design
3. Facilitate design thinking across key stakeholders
4. Understand that digital delivery is not all about technology
5. Ensure accessibility and access to digital services is fully inclusive
6. Highlight and enhance the importance of ‘cultural change and adoption’
7. Devise a holistic approach to the design and build of digital applications, platforms and infrastructure
8. Promote and use open and agile software development methodologies and techniques
9. Ensure the best and ethical approach for data and analytics
10.Maximise learning and promote awareness of proven methods
Socitm Digital Maturity
Approach
#BridgingToDigital
© Copyright 2020 Socitm Advisory Limited
Socitm Digital Maturity Approach
And then we need to bridge all the skills and tools needed to deliver
The tool links to all the best practice - it does not re-invent the wheel eg Service Design links to Nesta , Design Council, Delivery P3M3, Agile
So we’re keen to hear from you
❑ What’s missing ?
❑ How could this approach help you ?
❑ What’s important since COVID-19 ?
❑ What is most useful to further share?