Download - Book
2012
Comenius Multilateral
Partnership Bulgaria Estonia
Greece Italy Northern Ireland
Poland Portugal Spain Poland
England
BOOK WITH CONSUMER RIGHTS AND RESPONSIBILITIES
BULGARIA
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
According to one of our children called Viki lawyers need to protect the consumersrsquo interests
RIGHT TO QUALITY OF GOODS AND SERVICES
People are entitled to television and internethellip
People are entitled to a service of quality
People are entitled to quality on clothing and shoes
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumers are entitled to receive information in an accessible way about what are their rights and who can protect their interests
The consumers have the right to buy goods with quality for the money they give
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains
Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes
ESTONIA
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
BULGARIA
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
According to one of our children called Viki lawyers need to protect the consumersrsquo interests
RIGHT TO QUALITY OF GOODS AND SERVICES
People are entitled to television and internethellip
People are entitled to a service of quality
People are entitled to quality on clothing and shoes
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumers are entitled to receive information in an accessible way about what are their rights and who can protect their interests
The consumers have the right to buy goods with quality for the money they give
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains
Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes
ESTONIA
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
According to one of our children called Viki lawyers need to protect the consumersrsquo interests
RIGHT TO QUALITY OF GOODS AND SERVICES
People are entitled to television and internethellip
People are entitled to a service of quality
People are entitled to quality on clothing and shoes
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumers are entitled to receive information in an accessible way about what are their rights and who can protect their interests
The consumers have the right to buy goods with quality for the money they give
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains
Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes
ESTONIA
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
People are entitled to quality on clothing and shoes
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumers are entitled to receive information in an accessible way about what are their rights and who can protect their interests
The consumers have the right to buy goods with quality for the money they give
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains
Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes
ESTONIA
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
Gabi says that children have the right to know what kind of material are made the toys of be safe and if they are not harmful to human health When she went to the store she wanted to see the label of each product to know how much it costs and what the product contains
Selin is 6 years old and she said that people are entitled to buy beautiful clothes can choose and have a variety to wear beautiful clothes
ESTONIA
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ESTONIA
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
GREECE
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
TEN PRINCIPLES FOR CONSUMER PROTECTION
The consumer has the following rights
1 To buy what he wants when he wants
2 If not return it
3 High safety standards
4 To know what he eats
5 Fair contracts
6 Change their minds
7 To compare prices easily
8 Be not deceived
9 Protection during the holidays
10 Effective redress for transnational claims
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
TEN KEY POINTS
Do not be afraid to complain
Learn about your rights
You are more likely to solve the issue if you are calm and clearly
express your views
Focus on the facts
Say what you expect an apology a replacement product a refund
better service or compensation
Make sure you talk with someone who is authorized to act
Keep a record of important information receipts warranties
contracts letters dates and name caller talks
If you need to send any of the above keep one copy and the
original
Once you realize the problem act immediately
You should always present yourself name address phone
address and email (if any) data file with your company
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ITALY
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ldquoBuy what you want
where you wantrdquo
ldquoPossiamo comprare
ciograve che vogliamo
dove vogliamordquo
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ldquoIf it doesnrsquot work send it backrdquo
ldquoHigh safety standards for
food and consumer goodsrdquo
rdquo
ldquoPossiamo restituire
ciograve che non funzionardquo
ldquoNorme di sicurezza
elevate per alimenti e
altri beni di consumordquo
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ldquoKnow what you are eatingrdquo
ldquoInformiamoci su ciograve che
mangiamordquo
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ldquoSometimes consumers can
change their mindrdquo
ldquoMaking it easier to compare pricesrdquo
ldquoPossiamo cambiare idea
sugli acquistirdquo
ldquoIl confronto dei
prezzi deve essere
piugrave facilerdquo
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ldquoConsumers should not be
misledrdquo
ldquoProtection while you are on holidayrdquo
ldquoI consumatori non
vanno ingannatirdquo
ldquoLa tutela dei
consumatori durante
le vacanzerdquo
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
ldquoEffective redress for cross-border disputesrdquo
ldquoMezzi di ricorso efficaci per le controversie
transfrontaliererdquo
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
NORTHERN
IRELAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
BINGO IS A NO NO
UNLESS YOUrsquoRE OLD
ENOUGH TO GO GO
You can go in when yoursquore 14 but you
Have to be 18 to play
Here are some other
things that you shouldnrsquot
buy if you are
under 18
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
You have to be over
16 to take tobacco It is the law but people break it
It is VERY dangerous because you could die
Many young people pick up these habits every
year ndash in fact 90 of all adult smokers started
when they were kids Each day more than 3900
kids become regular smokers Chewing tobacco
(smokeless or spit tobacco) can lead to nicotine
addiction oral cancer gum
disease and an increased risk of
cardiovascular disease including
heart attacks
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
When you buy an item take it home and you
discover that it is broken go right back to the
store it came from and you demand to get
another one If they donrsquot have any you demand
for your money back and show them the receipt
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
If you have a receipt
get your money back
or get a refund
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Consumer rights are if you buy something and it is broken like a jumper or a t-shirt with holes as long as you have your receipt you can get your money back
A dirty seller is a seller
who will make a deal with
you and then when the item is being
bought they put the price up A dirty
seller may also tamper with the item and
then charge you for them to fix it
What we can do
We can be more careful when wersquore buying
things and ask lots of questions
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Gambling is the getting of
money or something of material
value (referred to as the
stakes) on an event with an
uncertain outcome with the
primary intent of winning
additional money andor
material goods Typically the
outcome of the gambling is
evident within a short period
Football
and golf
are sports
that can
be bet on
Horses are a good
sport for betting on
and you can get lots
of money from it
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Under age gaming is strictly against the law
Avoid
This
Sign
Stick to Pokemon they are more fun and
have no trace of violence
If a shop keeper sells you a game
that is over your age he
is breaking the law
When you make an
Apple account it will ask you for your
age When you put in what age you
are it will not allow you to download
apps over your age
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Missold games means that someone is selling
you a second hand game that they say is in perfect
condition but could not work when you use it or its
been hacked
If you are sold a Missold game you have as many
rights as an adult so you have to get your money
back if you are not happy If they wonrsquot give you
your money back call the police and get them
involved because they will sort the people out
If a game says a
number in the bottom left corner it
is the age you have to be to buy it
You can play a game that is above your age if your
parent or guardian allows you
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Make sure that you buy you phones from a
legal website or shop and keep the receipt
If your phone is broken when you buy it send
it back as soon as you find out it is broken
Donrsquot wait until itrsquos too late
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
If something is broken you
should bring it back to the
place you bought it and get a
refund
If itrsquos broken DONrsquoT WAIT
UNTIL ITrsquoS TOO LATE
If you wait too long you will
NOT get your money back
You can get your money
back if it is broken or you
just donrsquot like it
You can be any age to get a refund
but you have to have your receipt
from when you bought the item
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
POLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
PRAWA I
OBOWIĄZKI
KONSUMENTA
CONSUMER RIGHTS AND
RESPONSIBILITES
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
1 Czytaj uważnie wszystkie informacje na etykietach opakowań To Twoje prawo i obowiąz
(Read very carefuly all of the information on the labels of packages Itrsquos your right and responsibility)
data produkcji
data ważności
nazwa produktu
producent produktu
składniki
informacje dotyczące wartości
odżywczych
wagę produktu
production date
expiration date
name of product
productrsquos producer
ingredients
information about nourishment
weight
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
2 Twoim prawem i obowiązkiem jest uważne czytanie wszystkich znakoacutew i symboli na opakowaniach (Your right and responsibility is to carefully read all signs and symbols on the packages of the
products)
Produkt powstał zgodnie z wymogami Unii Europejskiej (European Conformity)
Produkt nie był testowany na zwierzętach (Not tested on animals)
Opakowanie należy wyrzucić do kosza (Package should be tossed into the garbage)
Opakowanie po produkcie może zostać ponownie wykorzystane
(Package can be reused)
Produkt bezpieczny dla ozonu (Safe for ozone)
Produkt nieodpowiedni dla dzieci poniżej 3 roku życia (Inadequate for children under 3)
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
3 Masz prawo wybierać taki towar jaki Ty chcesz jakiego potrzebujesz lub jaki Ci się podoba Masz prawo wybierać produkt biorąc pod uwagę jego skład jakość wygląd oraz producenta
(You have the right to choose all of the products you want need or like You also have the right to choose articles and view their ingredients quality design or producer)
TEN CZY TEN
THIS OR THIS
ONE
4 Masz prawo do dokonywania zakupoacutew także po obniżce cen To Ty wybierasz towar po obniżonej cenie Pamiętaj jednak że Twoim obowiązkiem jest sprawdzenie i dowiedzenie się dlaczego cena towaru została obniżona oraz czy produkt ktoacutery chcesz kupić ma jakieś uszkodzenia (You also have the right to buy products on sale You have the right to choose the article you want to
buy But remember that it is your responsibility to check and get to know why the price has been
reduced and if the product you want to buy has any damages)
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
5 Zawsze czytaj instrukcję obsługi zakupionego sprzętu lub zabawki Remember to read the directions when using any equipment or toy you bought
6 Twoim obowiązkiem jest korzystanie z zakupionych rzeczy zgodnie z ich przeznaczeniem Czytaj uważnie wszystkie informacje ktoacutere dotyczą obsługi oraz korzystania z zakupionych przez Ciebie przedmiotoacutew It is your responsibility to use things you bought in a manner consistant with itrsquos purpose Read
carefuly all the information important to the proper handling and using of products you bought
Jak mam z to złożyć Może powinienem przeczytać instrukcję obsługi How should I assemble it Maybe I should read a directions for use
Myślałem że mogę używać
odkurzacza do odkurzania ubrań
I thought that I could use the vacuum cleaner for cleaning my clothes
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
7 Zachowaj paragon na 2 lata Możesz w tym czasie zareklamować zakupiony towar jeżeli ulegnie zniszczeniu Możesz dokonać jego naprawy lub wymiany a w niektoacuterych przypadkach domagać się zwrotu pieniędzy Masz na to 2 miesiące po znalezieniu wady lub usterki Keep a receipt for 2 years During this time you can claim proof of purchase for the product you bought in case of its damage You can ask to have it repaired or exchanged and in some situations you can also demand your money to be returned You have 2 months to do it if any damage or defect has been found
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
8 Zachowaj paragon po każdych zakupach spożywczych Jeżeli chcesz zareklamować jedzenie masz na to 3 dni od dnia dokonania zakupu lub momentu otwarcia produktu jeżeli przechowywany był w szczelnym opakowaniu Keep a receipt after each grocery shopping If you want to claim the food you have 3 days to do it
since the date of purchase or the moment when product was opened if it was kept in an airtight
container
9 Twoim prawem i obowiązkiem jest zapoznanie się z listą praw i obowiązkoacutew konsumenta Your right and responsibility is to read the list of Consumer rights and responsibilities
Dzisiaj jest 10032012 r
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
10 Jeżeli ktoacutereś z Twoich praw nie jest przestrzegane masz prawo i obowiązek zgłosić to do miejskiego lub powiatowego Rzecznika Konsumentoacutew If any of your consumer rights are not obeyed your right and responsibility is to inform the Regional Consumerrsquos Spokesman about it
Complaint to the Regional Consumerrsquos Spokesman
about obeying my consumer rights byhellip
acute
Skarga do
Rzecznika
Konsumentoacutew
o nie
przestrzeganie
moich praw
przez
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
PORTUGAL
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
MAIN CONSUMER RIGHTS
RIGHT TO QUALITY OF GOODS AND SERVICES
The goods and services that the consumer purchases must meet the purposes for which they are intended The trader must ensure their quality and compliance It is assumed that the goods and services comply with the contract if
- They correspond to the given description by the seller and possess the
presented qualities
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
- They answer to the consumer needs
- They have the expected quality and performance for that type of good and
match what is advertised in advertising and labeling
RIGHT TO PROTECT THE HEALTH AND PHYSICAL SECURITY
The goods or services provided should not admit risks to health or physical safety
There are products that by their nature can endanger the health and safety of
consumers (pesticides insecticides and detergents eg)
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
In these cases manufacturers are required to inform consumers about the risks
(irritant flammable or harmful to the environment) setting clear warnings on the
labels and symbols
There should also be given simple rules on how to handle the products safely
referring for example that one should wear gloves and mask
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
RIGHT TO EDUCATION AND TRAINING FOR THE CONSUMER
The consumer information is essential since it is one of the ways that he has to
assert his rights
AIM ndash Develop a critical attitude and make informed choices based on
- The relation between quality and price of products and services
- Contract conditions
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
- The analysis and consideration of the alternatives on the market
RIGHT TO LEGAL PROTECTION AND AN ACESSIBLE JUSTICE
Consumers can go to court to defend their rights and interests
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
MAIN CONSUMER RESPONSIBILITIES DUTIES
Consumers have a set of responsibilitiesduties
Duty of solidarity the duty to organize themselves as consumers in order to
develop the necessary influence to promote and protect their interests
Duty of critical consciousness duty to be aware and be critical relatively to
prices and quality of products and services one use
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Duty to act duty to enforce their views and demand fair treatment If you
remain passive you will continue to be explored
Duty of social solidarity the duty to consider the impact that the choices one
makes in terms of consumption has on other citizens especially the poorest
at local national and international levels
Duty of environmental awareness duty to think about the environmental
consequences of consumption The consumer must assume their individual
and social responsibility in the preservation of natural resources and
protecting the planet
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
SPAIN
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Deure de la Solidaritat
Deure de la Consciencia Critica
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
Deure d actuar
Dret a la proteccio juridical I justicia accessible
TURKEY
ENGLAND
TURKEY
ENGLAND
ENGLAND