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Body language
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Major areas of nonverbal behaviors
are:
Eye contact
Facial expressions
Gestures
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Posture and body orientation
Proximity
Paralinguistic
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EYE CONTACT
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EYE CONTACT Good eye contact helps the audience
develop the interest in the speaker.
Eye-contact helps regulate the flow ofcommunication and reflects interest inothers.
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EYE CONTACT Direct eye-contact conveys interest,
warmth, credibility and concern.
Shifty eyes suggest dishonesty.
Downward gaze may be a sign ofsubmissiveness or inferiority.
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FACIAL EXPRESSIONS
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FACIAL EXPRESSIONSThere are six categories of facial
expressions:
Happiness Sadness
Anger
Disgust
Surprise
Fear
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FACIAL EXPRESSIONS
HAPPINESS
Whoever is happy will make others happy too.
-Mark Twain
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FACIAL EXPRESSIONSSADNESS
Sadness dulls the heart more than thegrossest sin
-Author Unknown
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FACIAL EXPRESSIONSANGER
Anger is one letter short of dangerAuthor Unknown
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FACIAL EXPRESSIONSDISGUST
A disgusting expression
on the face is considered
negative and should beavoided in formal
gatherings.
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FACIAL EXPRESSIONS
SURPRISE
The eye-brows and the eyesare most affected in an expression of
surprise.
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FACIAL EXPRESSIONS
FEAR
There is nothing to fear, but fear itself.
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GESTURES Gestures communicate as effectively as
words, sometimes even better.
Gestures support the verbalcommunication.
They sometimes detract from what yousay.
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GESTURES
There are some negative gestureswhich should be avoided:
Pointing at people- It is perceived asaccusatory.
Fiddling with your items-It gives the
impression that you are nervous. Dragging the feet-It implies lethargy.
Head Down- It suggests timidity.
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GESTURES
Drooping shoulders- It impliesweariness and lethargy.
Weak handshake-It implies meek and
ineffectual personality. Shifty eyes- It suggests nervousness.
Arms crossed on the chest- It is a
defensive gesture.
Shaking feet or legs- It showsindifference and disinterest.
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Avoid these hand gestures
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Use these hand gestures
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POSTURE AND
BODY ORIENTATION
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POSTURE
Body posture can be open or closed.
Interested people pay attention andlean forward.
Leaning backwards demonstratesaloofness or rejection.
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POSTURE
A head held straight up signals aneutral attitude.
A head down is negative andjudgmental.
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POSTURE
Some negative postures should beavoided:
Rigid Body Posture-Anxious/ Uptight
Hunched ShouldersLacks interest/
Feeling inferior Crossed Arms-Protecting the body/
Negative Thoughts
What impression do the following people give
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What impression do the following people giveyou?
What impression do the following people give
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What impression do the following people giveyou?
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PARALINGUISTICS
Components of Para linguistics are:
Rate of speed- When a speakerspeaks too fast, he is seen as morecompetent.
Pitch-Pitch should be changed inaccordance with the context of spokenwords.
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PARALINGUISTICS Volume- It refers to loudly we
speak.Loud people are perceived as
aggressive or over-bearing. Soft-spokenvoices are perceived as timid or polite.
Fillers- Words like umhh ahaaaare used to gather thoughts.
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Aggressive People
Body language
Stiff and straight
Points, bangs tables to emphasize points
Folds arms across body
Verbal language
I want you to
You must
Do what I tell you!
Youre stupid!
Aggressive peopleare basically
insecure.. Try to
avoid them.
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Submissive people
Body Language
Avoids eye contact
Stooped posture Speaks quietly
Fidgets
Verbal Language
Im sorry
Its all my fault Oh dear
Submissive peoplehave a great sense
of inferiority
A i P l
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Assertive People Body language
Stands straight Appears composed
Smiles
Maintains eye contact Verbal language
Lets
How shall we do this? I think What do you
think?
I would like
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Thank You