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BOARDROOM METRICS SUCCESS STORY
Jacques Robichon – Chief Operations Executive
Jacques Robichon joined Boardroom Metrics four years ago. An ex-‐Bell Canada senior sales and operations executive living in Ottawa, Jacques reached out to Boardroom Metrics upon his return to Canada from Europe. Jacques’ goal was to find consulting and/or interim management opportunities. In Jacques’s case, success came quickly. The day after he signed on as a Boardroom Metrics Accomplished Executive, the son of a company founder in Ottawa reached out to Boardroom Metrics seeking advice on his suitability to become the Company’s CEO. This aspiring CEO had discovered Boardroom Metrics through a Google
search that lead him to a heavily downloaded, on-‐line CEO evaluation that Boardroom Metrics had posted. With both parties in Ottawa, Boardroom Metrics introduced Jacques to the son. This lead to a meeting with the founder/owner – and a consulting, coaching relationship was started with the company. That relationship lasted over a year, until the company was sold. Over that time, Jacques worked on a daily basis with both father and son – not just on the CEO role but also on improving the overall operation of the company. Ultimately, Jacques assisted the owner in selling the company. Jacques’ next role with Boardroom Metrics was as a coach to the leadership team of a TSX-‐listed technology company. In this case, Boardroom Metrics executives were already working with the Company on corporate strategy, recruiting and CEO coaching. Through this work, a conflict in the management team was identified. In order to help resolve the conflict, the client approached Boardroom Metrics about providing a coach with senior leadership, international and business development experience. Following an agreed coaching plan prepared by Jacques and agreed by the client, Jacques provided weekly coaching until the conflict was resolved. Most recently, Jacques has been appointed COO of a very unique Boardroom Metrics’ client – a company that provides live experience photography services to leading attractions around the world.
This client originally found Boardroom Metrics through an on-‐line search they conducted for proposal writing services. Boardroom Metrics has a number of experts who provide these services and the Company’s on-‐line visibility is significant. Responding to the client’s need, Boardroom Metrics provided a senior RFP writer to help them with a critical proposal. With senior Boardroom Metrics management providing project oversight, a strong relationship was established with the client’s founder and CEO. Working closely with him, other needs were soon identified. An initial need for project management leadership was filled from through the Boardroom Metrics extended network. Then, when the client identified the need for senior operations assistance, Jacques was introduced. Working with the Company’s CEO and with Jacques, Boardroom Metrics management helped draft the role description and terms of a COO agreement. Now, Jacques has assumed the role and is helping the Company expand its operations in Canada and around the world. Summarizing the keys to Jacques success with Boardroom Metrics, there are several.
1. Jacques expertise is well defined. He is an experienced senior operations expert. He is an obvious choice for those roles.
2. Boardroom Metrics is highly visible on social media for critical issues that companies face – like measuring the CEO, or writing an important RFP. This ensures a constant flow of new client opportunities.
3. By building strong relationships with client management, Boardroom Metrics develops an understanding of the multiple issues a client is facing. So, one engagement can easily lead to another.
4. Finally, by maintaining a strong expert team and an active expert support network, Boardroom Metrics is able to meet multiple expertise requirements that a client might have. This is good for the clients and for Boardroom Metrics expert who can find their expertise is required in even the most unexpected client situations.
About Boardroom Metrics The workforce is rapidly evolving. A growing wave of work is now being handed to independent experts including consultants, contractors, freelancers, and others. In the future, almost everyone will work for themselves at some, likely substantial point in their careers. Boardroom Metrics provides programs and services to support the success of independent experts. Our goal is to reduce the stress and hassle of independent contracting, enabling our members to focus on what they do best. Our core services include:
• Marketing • Social Media Awareness and Visibility
• Client Leads • Client projects • Training • Team members with additional skills • Networking • Administrative support including invoicing and collection
Contact and More Information If you are an independent expert, contractor or freelancer and would like to better understand how Boardroom Metrics might enable you to more successful give us a call at 416-‐573-‐9396 or write Karen McElroy at [email protected]