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July 28, 2011
Better Buildings Neighborhood Program Multi-family/Low Income Peer Exchange Call: Tenant Education and Training Call Slides and Discussion Summary
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Agenda
• Call Logistics and Attendance What tenant education questions or needs do you have?
• Tenant Education Resources and Program Experience: Emily Mitchell, Enterprise Community Partners (ECP)
William Ho, ECP, Alameda County, CA
• Grant Project Discussion: • What is your program doing?
• How can tenant education complement other aspects of your program?
• What works well (and what doesn’t)?
• What resources can you share? What resources do you need?
• Potential Future Call Topics
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Participating Grant Programs
• Phoenix, AZ
• New Hampshire
• Kansas City, MO
• New York
• Connecticut
• Oakland, CA
• Alameda County, CA
• San Francisco, CA
• Chicago, IL
• Columbia, MD
• Michigan
• Portland, OR
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Enterprise Green Communities
Resident Engagement
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In 2004, Enterprise launched
Green Communities with a bold
aspiration to prove that:
Green affordable housing can
deliver health, economic and
environmental benefits to
residents.
Green and affordable can be
one and the same.
Enterprise Green Communities
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Integrative
Design
Energy
Efficiency Location +
Neighborhood Fabric
Materials Beneficial
to the Environment Healthy Living
Environments
Water Conservation
2011 Enterprise Green Communities Criteria
Operations + Maintenance
Site Improvements
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Green Manuals
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Introduction to Training in a Box
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Topics Covered
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20
6
16
4
1
15
10
Sample TIAB Exercise Worksheet
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Where to find the tools
www.greencommunitiesonline.org
www.greencommunitiesonline.org/tools/toolkits/
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Sustainability Training Grants
• Online application process through Enterprise
• For affordable housing developers and building owners, Grant Awards of $5,000
• Goals: Design and distribution of a resident and/or building maintenance manual
OR
Development and implementation of a training curriculum for residents and/or building maintenance staff
For more information, see:
www.greencommunitiesonline.org/tools/funding/grants/sus
tainability/
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Sustainability Training Grants
• Online application process through Enterprise
• For affordable housing developers and building owners, Grant Awards of $5,000
• Goals: Design and distribution of a resident and/or building maintenance manual
OR
Development and implementation of a training curriculum for residents and/or building maintenance staff
For more information, see:
www.greencommunitiesonline.org/tools/funding/grants/sus
tainability/
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Alameda County, CA
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Green Retrofit Lending
&
Customizable Resident
Engagement Cards
Alameda County: Tenant
Education and Outreach
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• An innovative effort to improve energy and water efficiency in older affordable multifamily buildings
• Provides free energy audit, technical support, and favorably termed debt.
• Leverages other resources
• Located in SF Bay Area
• Operated in partnership with the Low Income Investment Fund (LIIF)
The Bay Area Multifamily (BAM) Fund
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Improve property cash flow
Improve health of buildings and residents
Reduce greenhouse gas emissions
Link to green jobs programs
Enable retrofits to occur more quickly than a full rehab
Prove the concept that energy savings can be projected with accuracy and monetized to drive debt that can be raised from the capital market
Goals of the Program
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• Free Energy Audit
• Low Interest Loan
• Assistance in assembling additional capital, rebates and incentives
• Quality assurance and verification inspection
• Training for property operations and maintenance staff
• Resident education and training
Program Components
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Resident Education Cards
Product
•Set of electronic “Cards” in a Power Point format
•Potential end uses:
Power Point presentation…
Printed signs…
Flashcards…
Bound as a resident handbook…
Resident Education Cards
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Purpose of Cards and Customization Process
Create an educational tool that…
Teaches
residents about green living
choices in their building
Allows for
customization
to fit different audiences and
properties
Offers
flexibility
to use in multiple ways
Resident Education Cards – The Big Picture
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• Laundry
• Product Selection
• Product Storage/Disposal
• Safe & Effective Cleaning Habits
Green Cleaning & Maintenance
• Lighting
• Heating
• Appliances & Electronics Energy Conservation
• Indoor: Kitchen & Bath
• Outdoor: Landscaping Water Conservation
• Waste Reduction
• Recycling & Composting
• Household Hazardous Waste Waste & Recycling
• Indoor Pest Prevention & Control
• Bed Bugs
Integrated Pest Management
• Indoor Environmental Quality
• Transportation & Connections
• Community Gardens & Green Spaces
• Food & Nutrition
Healthy Living
Categories
6 Cards
2 Cards
4 Cards
2 Cards
12 Cards
5 Cards
Categories
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Information included on cards Information on the Cards
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1. East Bay Asian Local Development Corporation (EBALDC)
2. Satellite Housing
3. Resources for Community Development (RCD)
Highlights: Customization Progress
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• Goal of Project Help EBALDC save water
Educate residents about bed bugs
Help residents understand the mutual benefits of energy conservation to EBALDC and themselves“
• Scope of Work Undertaken Customize entire set of cards for EBALDC
Get buy-in from resident services team in using the cards
East Bay Asian Local Development Corporation (EBALDC)
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East Bay Asian Local Development Corporation (EBALDC)
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East Bay Asian Local Development Corporation (EBALDC)
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East Bay Asian Local Development Corporation (EBALDC)
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• Goal of Project Create awareness among residents that Satellite is working hard to green their
operations
Sharing information about how these actions are beneficial for their own lives, their community, and the environment
• Scope of Work Undertaken One customized set of cards for Satellite
Two additional sets for individual properties (Valdez Plaza and St. Patrick’s)
Satellite Housing
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Satellite Housing
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Satellite Housing
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Satellite Housing
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• Goal of Project
Create visual cues that tie together a variety of green initiatives but that is also consistent with RCD’s existing brand elements
Provide information that reaches the most possible RCD residents, regardless of building type or resident demographics.
• Scope of Work Undertaken
Move all tips to Word doc for ease of incorporation into newsletter
Set of signs that can be installed at all RCD properties
Resources for Community Development (RCD)
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Resources for Community Development (RCD)
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Resources for Community Development (RCD)
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Resources for Community Development (RCD)
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Companion Tools
Tip sheet
Video tutorial on using cards (4 min.)
Image library
Sample quizzes and answers
Going Green’ Video (6 min.) Tips and actions for each category
“Pause points” for discussion
Companion Tools and Where to Find These Resources
http://www.greencommunitiesonline.org/tools/tool
kits/resident_engagement_cards.asp
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Who: Enterprise, Bay Area Organizations, O’Brien & Company
What: Showcase and Training
Where: TBD – Bay Area
When: October 2011
Why:
• Showcase completed Bay Area Projects
• Inspire others to use the Resident Engagement Tools
• Share with others the customization process
• Gather ideas about resident engagement
Next Up: October Showcase
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Potential Future Call Topics
• Financing Strategies for Low-Income Participants
• Strategies for Mixed/Multi-Use Buildings
• Multi-family Program Design
• Targeted Marking for Low-Income Programs
• Strategies to Address Split Incentives in Multi-family Buildings
• Working with Multi-family and/or Low Income Programs and Partners
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