Learning Objectives
Selecting impactful measures
Presenting the data
Educating stakeholders
Influencing improvement
Benchmarking:
Evaluating or checking by
comparison with a
standard
Benchmarking Standards
RPA Benchmarking Survey
MGMA
Other Professional Organizations
Internal data
Image: http://www.digitalconsultant.it/corsi-online/
Image: http://pitchonnet.com/blog/2010/10/04/pitch-7th-anniversary-impactful-launches-the-perfect-launch-pad/
I
M
P
A
C
T
Benchmarking Financial Performance
Gross fees Svc Chgs Write Offs Adjustments Net Fees Med Dir Research Other
Practice Actual 1,105.00 409.18 140.42 1,388.19 250.97 87.71 7.92 355.93
RPA Benchmark (Mean) 1,283.89 650.57 76.23 726.80 557.09 96.39 6.24 185.38
% of Benchmark 86% 63% 184% 191% 45% 91% 127% 192%
-
200.00
400.00
600.00
800.00
1,000.00
1,200.00
1,400.00
1,600.00
Fee for Service Charges / FTE Nephrologist
Benchmarking Financial Performance
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Personnel Occupancy Medical Supplies G&A Total Operating Exp Net Income
Expense & Net Income as a % of Net Practice Revenue
RPA Benchmark (Mean) Practice Actual
Benchmarking Financial Performance
2011 2012 2013
Total Revenue $ 5,898,300 $ 6,024,458 $ 11,645,354
Personnel 1,208,562 1,193,445 3,809,195
Occupancy 343,281 298,813 957,248
Medical Supplies 377,491 440,990 1,432,379
G&A 507,844 500,030 1,192,484 Total Operating Exp 2,437,178 2,433,279 7,391,306
Net Income $ 3,461,122 $ 3,591,179 $ 4,254,048
Benchmarking Financial Performance
2011 2012 2013
Total Revenue $ 5,898,300 $ 6,024,458 $ 11,645,354
Personnel 20.49% 19.81% 32.71%
Occupancy 5.82% 4.96% 8.22%
Medical Supplies 6.40% 7.32% 12.30%
G&A 8.61% 8.30% 10.24%
Total Operating Exp 41.32% 40.39% 63.47%
Net Income $ 3,461,122 59% $ 3,591,179 60% $ 4,254,048 37%
Benchmarking -Internal Standard
83.70%
72.30%
61.20%
14.38%
23.50%
32.90%
1.92% 4.20% 5.90%
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
2013 2012 2011
MCP Billings
ESRD 4+ Visits ESRD 2-3 Visits ESRD 1 Visit
3% 1% 1%
35%
6%
36%
27%
21%
55%
89%
64%
72%
78%
7% 4%
0% 0% 1%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
RPA BenchMark Practice Average 2011Sample
2012Sample
2013Sample
Physician Office Follow-Up E&M Services Levels
99212 99213 99214 99215 Level 2 Goal Level 3 Goal Level 4 Goal
RPA Benchmark vs Practice Average vs Dr. Sample RPA Benchmark vs Practice Average vs Dr. Sample
Double Axis Graph
1.02%
4.25%
9.81%
4.84%
12.72%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
0
200
400
600
800
1000
1200
1400
1600
1800
2000
2009
New Patient Clinic Referrals with Growth %
2009 2010 2011 2012 2013 % Growth
Image: http://www.bedrockdata.com/blog/crm-lead-pipeline-management-tricks-3-quick-tips/
Misleading Graph
0
0.5
1
1.5
2
2.5
2009 2010 2011 2012 2013
Millio
ns
Profit / Year
0
1
2
3
4
5
2009 2010 2011 2012 2013
Millio
ns
Profit / Year
Misleading Pie Chart
Images: Wikipedia.com
Image: http://www.mnpatientsafety.org/
Image: http://www.foxbusiness.com/personal-finance/2012/03/12/what-actors-can-teach-us-about-giving-presentations/
Image: http://studentsuccess.unc.edu/setting-goals/
Image: http://garethonit.wordpress.com/2013/07/19/ucisa-support-services-conference-2013-part-1/
Image: http://www.theunitive.com/change-is-hard-becca-arrowsmith/
Collaborate
Image: stock.xchng
REMOVE OBSTECALS
Image: australiansuccess.com
Image:
http://harakabaraka.
wordpress.com/
Image: http://clarabridge.com/2013/12/measuring-the-success-of-
social-customer-service/
Mary Alice Stanford, CMPE
225.767.4893
Renal Associates of Baton Rouge, LLC