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Being a World Class Agency
For:
IPMA-MCC 2012 Spring T & D Forum
By:Mauricio Velásquez, MBA
President, CEOThe Diversity Training Group
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Mauricio Velásquez, MBA ….is the President and CEO of The Diversity Training Group
(DTG) in Herndon, VA. Mauricio serves as a leadership and management consultant, diversity strategy consultant, diversity trainer, sexual harassment prevention trainer, executive coach, mentoring trainer, and expert witness (listed with TASA).
Mauricio presently works with NIST, NIH(NCI), USPS, USCIS and DOJ. Past include White House, US Navy, Coast Guard, DOI, NSA, USIA, USDA, ATFE, FCC, EPA and more.
Mauricio has trained in every state but North Dakota and work and life have taken him to more than 70 countries.
Mauricio earned a BA (Econ/Psych) from the University of Virginia and an MBA from GWU in HRM.
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Mauricio’s Mission Today Provoke Thought Facilitate Discussion & Learning Surprise You Entertain You Add Value Provide Subject Matter Expertise Make it real, pertinent, practical, and hands on
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About Being “World Class”What You Don’t Know You Don’t
Know
(DKDK)
What You Don’t Know
(DK)
What You Know
(K)
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All mean well, about action!
Intent(what you meant)
vs.
Impact(what you actually said)
(actions have consequences)
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To be “World Class”• What does this mean to you?• What pops into your head?
Context - Please relate to this whole notion of– Better relationships foster greater engagement
(more trust) and higher performance and productivity!
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“World Class” – As a Leader and Organization
As a Leader As an Organization
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• What pops into your head?• Top 3 – 5 Critical Success
Factors / Qualities / Characteristics
• What pops into your head?• Top 3 – 5 Critical Success
Factors / Qualities / Characteristics
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Employee Engagement Key to Creating a World Class Organization
Source: Gallup Consulting
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Organization is focused on:(What I have seen)
Mission, Vision, Core Values (adding value, being world class) - clear
Investing in people (training measured in weeks per year) – not “oh training, again..”
Challenge Status Quo – abhor “we have always done it that way”
Collaborate, innovate (no fear of making mistakes) – love change, eat it for breakfast, thrive
High levels of trust, engagement Constantly studying competition, best practices, etc.
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How do you fair?
What percentage of your team is engaged?
What percentage of your team is not engaged?
What percentage of your team is actively disengaged?
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“Organizationally and individually ‘Being World Class’ is about your values being aligned with your
organization’s core values”- MV
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Are your personal values aligned with organization’s core values?
Behaviors
Attitudes
Personal Core Values
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Sample Core ValuesIntegrity...We always tell the truth and do what is in
the best interest of the patient and client.Quality...We strive for the best patient outcome,
highest level of client care and satisfaction, and the optimal professional and mentoring relationship with the referring veterinary community.
Innovation...We strive to discover and apply better methods of diagnosing and treating neurological disease
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INTEGRITY
Behaviors that honor cv
Support
Prefer to see
Behaviors that dishonor cv
Undermine
Don’t want to see / Never
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QUALITY
Behaviors that honor cv
Support
Prefer to see
Behaviors that dishonor cv
Undermine
Don’t want to see / Never
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INNOVATION
Behaviors that honor cv
Support
Prefer to see
Behaviors that dishonor cv
Undermine
Don’t want to see / Never
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To Be World Class….
Respect and Value Each Other
INCLUSION
To Encourage, Support Each
Other COLLABORATION
Be Engaged TRUST
To Perform at Higher Level
DELIVER VALUE
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Tool, Approach….
PERSON
SEPARATE
BEHAVIOR
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Individual - Stop, Start, Continue
Start with a Positive
Please stop_______________________________________ (describe negative/unproductive behavior)
Start_____________________________________________ (describe new, more appropriate/positive behavior)
Continue_________________________________________ (describe ongoing positive behavior)
End with a Positive
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Orgnzntlly - Stop, Start, Continue
Organizationally what are the policies/practices we need to:
Stop_______________________________________ (describe negative/unproductive behavior)
Start_____________________________________________ (describe new, more appropriate/positive behavior)
Continue_________________________________________ (describe ongoing positive behavior)
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In Closing….Ultimately a critical lynchpin in all of this…
SHARED RESPONSIBILITY – we all have a shared responsibility, a responsibility to each other, to hold each other accountable, to push each other to be world class!!!!
“I can’t be successful without you. We are all in this together!” MV (say it all of the time)
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Action Plan
How can I promote and nurture better relationships which will increase employee engagement and in turn drive better results and ensure we are world class?
How can I use what I have learned in this class in my department and beyond?
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Brought to you by:
The Diversity Training Group692 Pine StreetHerndon, VA 20170Tel. 703.478.9191Fax [email protected] Mauricio Velásquez, MBA - President
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