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New dition
B SIC
lnternational ommunication
for
Professional People
PETER
VIN Y
M CMILL N
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ontents
hart
TOPIC UNIT
COMM
UNICATION GRAMMAR AREAS CULTURE FILE
1
1
On
bo
ard Boarding an airplane;
to be; location; On an airplane
nderstanding numbers demonstratives:
this, that
•
2 ln-flight meals
Requesting an d offering
please, thanks
etc. ln-flight meals
3
Landing card
Personal details; form-filling
to be; present simple; Do you have ...?
Asking questions
4 Welcome to the Arriving by air; family relationships imperatives; was (bom); Origins
l
.S A present continuous
5 Baggage in hall ldentifying (baggage) imperatives; warnings; States and provinces
l
emonstratives; Which one?
•
6 A ri
de
downtown Transportation; requesting information
H
ow
much?
(price);
Transportation from
ow
many?
(quantity);
Can I help you?
airports
7
Hotel check-in
Checking in to a hotel
Do you / Does it have . ..?
Hotel reservations
•
8 An appointment Making an appointment; time present continuous;
Appointments
present continuous future
•
9 Breakfast buffet Making requests ; recommending
There is ... / There are ... ;
H
ot
el b
re
akfasts
countable vs uncountable
1O Hotel reception Requests; ability; problems
can ... requests; Language in Canada
for
you
/ him /
her
Titles
11
City guide Describing places; adjectives;
Home t
ow
ns
location; facts and figures be
/ have
compareci
12 Concierge desk Asking for and giving directions
prepositions of place; instructions
Spelling
13 Wrong number Telephone ca
ll
s; apologies; present simple: want / wants;
Phone pads
asking for repetition
May I (help you)?
14 A taxi ride Making change; tipping
What
do
you do?; Where are you going?
Tips, taxis
•
15 lntroductions lntroducing yourself;
introduction formulas;
lntroductions
talking about acquaintances
greetings and responses
•
16 ltineraries Timetables; fixed arrangements going to future; Dates
present simple (timetable) future
••
17 Visitors Receiving visitors; offering; introductions
would
Jike
go
ing
to
(do) Welcoming
1
18 Connections
Telephoning; recorded information
fr
equency adverbs; present simple Phone phrases
•
19 Fast food Requesting and paying for food
/ d like .. . ; and / or
Taxes
20 Gift store
Shopping for gifts
How
much?;
How
o/d? Traveler s checks
What size?; demonstratives
21 Small talk Starting conversations; asking about opinions
possessive pronouns; superlatives Topics of conversation
22 Routines Routines and habits;
in
vitations present simple; frequency;
Routines
sequence words
•
23 Your company Talking about your work; in charge / responsible for;
Companies, titles
ompanies; organizations
reports to
•
24 Lunch Suggesting lunch; ordering lunch; suggestions: Let s / How about ...? Paying
offering to pay
offering: Let me I / li
.
• Business
Socializing
•
Trave
i
Hotels Money • Food
Drink
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TOPIC UNIT
O UNIC TION GR MM R RE S
CULTURE FILE
25 Dealing
with problems Checking out; hotel problems
will / won t formulas; time words (urgency) Hotel facilities
•
26
Arrangements
Making appointments; booking flights
wil/ / won t future uses; Air travei: hubs and
Letme ...
spokes
•
27 Meeting people lntroducing others; meeting new people; want / d like + infinitive;
Friendly names, titles
formal greetings
good
/
glad
+ infinitive;
enjoy / look forward to
+
-ing form
•
28
About yourself
Talking
about yourself; personal history past simple: was / were Degrees
was bom;
How
long?
•
29 h o ~ e systems Getting through on the phone; apologies when as a connector;
Phone systems
want
+
you +
in
finitive
•
30 Polite inquiries
Starting conversations;
past
simple: had, went; Friendly questions
asking about the past
was, were
•
3
Laundry Checking information; asking about laundry
past simple: took, left, called, to/d,
put
Clothes
•
32 Directory assistance
Asking for information; telephone services giving instructions Emergency codes
•
33
Attractions Describing places; asking about plans going
to
future
Attractions
•
34 Suggestions Apologizing; suggestions; advice
modais: should I will; Outside office hours
Why
don t
you ... ? etc
•
35 The menu Ordering a meal; describing food
/ d like ...
/
li have ... ; What would you like? Food words
•
36
At
the table
Receiving food orders; etiquette
requests: coutd / may / can Starting a meal, toasting
who / whose; possessive, reflexive
pronouns; poss. adjectives
•
37 lnterests Leisure interests; likes and dislikes
like / don t like + -ing form;
Sports
good
/
bad at
+ -ing form
•
8
e-mail e-mail;
the
Internet; business messages instructions The Internet
•
39
Sales talk Persuasion; rnaking a sales pitch
passives; superlatives (biggest); was Brand names
•
40 Flightseeing
Vacations; narrating
past
simple narrative;
Fl
ightseeing
regular
irregular verbs
•
4 Let s make a deal Comparing things; business deals past ability: cou/d / couldn t; Business comparisons
more, less, fewer. comparatives (bigger)
•
42 At the airport
Checking
in
for flights; security checks past simple; formu las with
Standing in line
present perfect; nane, ai/
•
43 Checking
out
Hotel check-ou t; using credit cards mixed tense review:
did
/ will /
going
to Minibars
•
44
Yourcabin Describing rooms and facilities tooking forward to hope,
won t
Traveling
by
sea
•
45 Making friends
Starting conversations; becoming friends so, so
far
then; verbs
of
perception:
Question
in
tonation
look, taste
•
46
Souvenirs Shopping and bargaining wou/d /ike; passives; made of made in Bargaining
•
47 Good news Giving and receiving n
ews ask
I te// (someone)
to
do; Reacting
to
bad news
going to / have to / want to / need to
•
48
Goodbye
Saying goodbye; thanking wi/I / going
to
future;
Goodbyes
someone for help
predicting
Transcripts pages 55-58 Communication Activities
ps
59-70 Grammar Files ps.
7
- 80 Vocabulary Files ps. 81-83 Culture Files from page 84
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lntroducing
the course
These are the main characters that you re going
to
meet in
the book
. You re going
to
meet other people
too
, all
of
them
surviving in Engl ish. Enjoy the course.
SIMON CH NG
His name s Simon Chang. He s
Canadian. He lives
in
Vancouver
and
works for Pacific Rim Cruises. He s an
assistant in
the
marketing department.
nchorogc
Vancouver •
• Seattle
San
F
rancisco
• Denver
Los ngeles •
Phoenlx
Chicago
.
PIERRE DUCH MPS
His name s Pierre Duchamps. He s
Canadian. He s from Montreal but
works
in
Vancouver. He s
the
Beverages
Manager
at
SaveCash
Sup
ermarkets.
Ouebec City
•
•
ontreal
Toronto • Boston
e NewYork
•
• tlanta
San Diego Houst
on
•
EDG RYOUNG
Ta
mpa
• Orlando
His name s Edgar Young. He s
American, but he works
in
Vancouver
in
Canada. He
works
f
or m
Can
Mexico City •
Travei. He s the Sales Director.
J CK HUDSON
His name s
Jack
Hudson. He s
American. He lives
in
Phoenix, Arizona.
He works for Absolutely Arizona Mine
ral
Waters. He s a sales representat
ive.
CECILI GR NT
Her
name s Cecilia Grant. She s
American. She s from
Lo
s Angeles,
California. She s the Entertainment
Director
on the
acific Rim Voyager
Uma •
•
ogota
• • Rio de Janeiro
ão Paulo
Buenos
ires
London •
Pari
s •
Madrid •
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•
Wars aw
•
thens
Cairo •
Moscow
•
•
apeTown
JOSIE CAMPBELL
Her name's Josie Campbel
l.
She's
British, but s
he
lives in Vancouver
now. She s an excursions manager
for Pacific Rim Cruises.
Beijing
•
eool •
• • Tokyo
• hanghal
Bangkok •
KuaJa Lumpur •
•
ingapore
ALICIA ROMERO
•
Hong
Kong
Her name's Alicia Romero. She's
American. She's from San Diego,
California. She's a photographer.
She
works
for Sagebrush Marketing.
e T ai Pei
Osaka
e Sydney
•
Melbourne
PEARL LI
Her name's Pearl Li. She's
Canadian. She's a reception
clerk at the Columbia
Towers Hotel
ín
Vancouver.
KENJI NAKAMURA
His name's Kenji Nakamura. e s
Japanese-American. He's fr
om Sa
n
Francisco. He's a sports manager.
He works for Pacific Rim Cruises.
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elcome
_____
.
________ .__________
Welcome to this exciting and practical course for people
who need English
for
work or travei.
This
book
is based around real-life situations, and
along with the cassettes or CDs, gives you everything you
need to survive in English. There's a Practice Book too, if
you want more written work.
Every page is easy to use and learn from, and gives you
important new language which you can read, listen to ,
practice and use. You'll be able to make simple everyday
conversations, order meals, introduce yourself and others,
check in to a hotel, have meetings and much, much more
You
can access the
book
page
by
page,
or
dip
into it
by
using the topic symbols to find the situations and language
which you need most. ·
t
the back of the book, in addition to the Student CD,
you 'll find: helpful cu ltural information related to every unit
(Culture Files); useful vocabulary lists (Vocabulary Files);
grammar reference and verb charts (Grammar Files); and
the Communication Activit ies for extra speaking practice.
You 'll also find additional transcripts for the listenings
found on both the Student and Class CD.
Whether you need English for business trips, vacations or
work with English speakers, this course is right
for
you
Symbols
Recordings marked with th is symbol are on the
Class CD/ Cassette only. The numbers indicate the track
numbers on
the
Class CD, e.g. Class CD 1 Track 2.
[ 1.0ti 6 Recordings marked with this symbol are on
the Class CD/Cassette
nd
on the Student CD found in the
back of this book. The numbers indicate the track numbers
on the Class CD, e.g. Class CD 1 Track 6. Transcripts for
these
re
cordings are in the back
of
this book.
Pairwork activities are marked with this symbol.
lndex of
topics
Business
8 15 17 22 23 26 27 34 38 39 41 46 47
Socializing
3
11
15 21 24
27 28 30 33
36 37
45 48
Travei
1 2 3 4 5 6 11 12 14 16 26 33 40 42
Hotels
7 9 10 12 13 20 25 31 43 44
Money
6 14 19 20 35 43 46
Food and drink
2 9 17
Communications
10 13 18 25 29 32
34 38
47
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On
board
Conversation A
Alicia is
at
San Diego lnternational Airport.
Check-in Clerk: Here s your board
in
g pass, ma am.
Flight CG 186 to Vancouver. Seat 29K. Please be at
Gate
11
at two thirty.
Alicia: Thank you very much.
Conversation B
Alicia is on
the
plane.
Flight Attendant: Good afternoon, ma am.
What s your seat number?
Alicia:
Uh,
twenty-nine K.
Flight Attendant: That s on the left side
of
the
ai
rplan
e.
lt s by the window.
Alicia: Thank you.
MS
. ALICIA
DIEGO
4
Conversation C
Alicia is near her seat.
Alicia: Excuse me.
Yo
u re
in
my seat.
Man: Sorry?
Alicia: That s my seat. Twenty-nine
K.
Man: Th
is is
twenty-eight K.
Alicia: No,
it
isn t.
Man:
We ll,
where is twenty-eight
K?
Alicia: That's twenty-eight K there.
Man: Oh, yes.
You re right. lt
is.
Sorry.
LEFT CENTER RIGHT
COUVER
ª 111111
E 11111
~
3
AISLE AISLE
~
t Class
Y COACH
Date
23 MAY
number Boarding
tim
e Seat number
NOSMOKING ®
1 ç ? Listen to Conversations A to C. Complete
Alicia s
board
i
ng pass
. Then
practice the
conversations.
2 1 05 Listen
to a different
recording.
Complete
the boarding
information.
Flight Number Gate Number
Seat Number Boarding Time _ _
Culture
File GJ On an airplane
3
r
06 Listen to the announcement. Alicia is
in the
departure
lounge.
Complete
the
sentences.
a First, passengers
in
rows hrough
b Next, passengers in rows hrough
e Next, passengers in Business Class,
rows hrough
d Finally, passengers in First Class,
rows hrough
4 Look
at
Conversations
B and C and the
picture.
Make more conversations
with
these words.
LANGUAGE BANK
on the left
in the center on the right
straight ahead
by
the window in
the
middle on the aisle
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2 ln-flight meals
[U
Conversation A
Hiroshi is Japanese. He
is on
a flight from Tokyo
to Vancouver.
Flight Attendant:
Fi
sh, chicken or vegetarian?
Hiroshi: What's the fish?
Attendant: lt's tuna.
Hiroshi: Chicken, please.
Attendant: Anything to drink?
Hiroshi:
Ye
s. Water,
pl
ease.
Attendant: Still or sparkling?
Hiroshi: Sorry, don't understand.
Attendant: Thi s is Evian . lt's
sti
ll. And this is Perrier.
lt s sparkling .
Hiroshi: Oh , yes.
Evi
an, please.
Attendant: The
re
you go. Enjoy your meal.
IN FLIGHT
M NU
TOKYO - VANCOUVER
Selection
of
drinks from the bar:
Water: Still or Sparkling
Soda: Cola, Lemon-Lime, Orange
Wine: Red {California) I White {British Columbia)
Mixed salad w ith French dressing
Chicken. peas rice
or
Fresh tuna, new potatoes, sweetcorn
or
Vegetarian pasta
Chocolate cake
Tea or coffee {regular or decaffeinated)
1 Complete the notes. Hiroshi is in
seat
31 C.
2 ç :?
Order
a meal and a drink. Use the menu and
the pictures.
1.oa Conversation B
Alicia is flying from San Diego to Vancouver.
Attendant: Tea or coffee?
Alicia: Coffee, please.
Attendant: Regular or decaffeinated?
Alicia: Regular.
Attendant: Cream and sugar?
Alicia: Cream, please. No sugar.
Attendant:
The
re
yo
u go.
Alicia:
Than
k you.
Attendant: For you, sir?
Man: No, thanks. l'm fine.
Culture File
2 n flight
meals
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~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
_
_ -
. . . . ~
3 Landing card
1 19 Conversation A
Josie Campbell is British. She is on an airplane flying
from
Vancouver to San Diego.
Flight Attendant: Excuse me, ma am. Are you
an
American citizen?
Josie: No. No, l
m
not.
Flight Attendant: Do you have a visa for the United
States?
Josie: Y
es 1
do.
Flight Attendant: Can you complete this card? lt s for
immigration.
Josie:
All
right. Uh, do you have a pen?
Flight Attendant: No, 1don t. Sorry.
1 111
Conversation B
Josie: Excuse me, do you have a pen?
Edgar: Yes , 1do.
Josie: Uh can
1
borrow it?
Edgar: Don t
yo
u have one?
Josie: No.
Edgar: Huh ...
all
right. There you go.
Josie: Thank you.
1
l .
12 ~ On
the
airplane there are
instructions on
video
about the immigration
form.
Listen
to
the
instructions, and complete
the
U.S. Arrival Record
with
true information.
2
COMMUNICATION ACTIVITIES
Student 1 - Go to Communication Activity A
Student 2 - Goto Communication Activity N
Culture File 3 Asking questions
1.11__ _
Conve
rsation C
Josie: Here s your pen back. Thanks.
Edgar: Are you here
on
vacation?
Josie: No l m not.
l m
here on business.
Edgar: Are you British?
Josie: Yes
1
am, but
1
work in Vancouv
er.
Edga
r:
1 work in Vancouv
er
, too.
Josie: Are you Canadian?
Edgar: No l
m an
American citizen.
----==
1 i
I m t I
''
,, I Unitcd tatt 1
10
L L - 1 ~ - - - L
L
-L
L L l_J
'\Jrl1 ' l1'-un.1,..,
l 53 1qGlf85
10
L.L...L. I
1 1 ,
lmm1rr.uion Jnd
·
1
1
1 1
~ i l l u r J h 1 1 1 1 o r i n
K t
•
\r rhaJ Rf Ord
3
Which question or questions do the
replies
match? Write
A, B
or
C.
Then
practice
Conversation
C.
Questions
A Are you here on vacation?
B Are you here on business?
C Why are you going
to San Diego?
Replies
_ _ Yes 1am.
No, l m not. l m here
on business.
No, 1 live in San Diego.
l
m
in college there.
l m visiting friends.
l m visiting family.
lt s a business trip.
l
m
not. l
m
changing
planes ther
e.
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4 Welcome
to the
U S A
[I .13
Conversation
A
lmmigration Contrai in San
Diego
, California.
Listen and practice in groups
of
three.
lmmigration:
... From Taiwan?
How
long are you staying?
Woman: One week.
lmmigration
: Fine. Enjoy your stay.
Guard: Step this way. Please stand
be
hind the
ye
llow
line .. . Please stand behind the yellow line ...
Go
ahead,
ma'am. Booth four ... Step this way ...
lmmigration:
Good afternoon, ma'am. Your passport,
please.
Josie:
There you go.
lmmigration:
How long are you staying in the U.S.A.?
Josie
: About
two
weeks.
lmmigration:
Thank you ... that's it. Welcome
to
the
United States, and en joy your stay.
}5
Listen.
Number the instructions in
the correct arder
from
1 to 7.
O
Goto Booth
fifteen.
O Then please take
your
bags.
O .Please s
how your
passport.
O Step right up to
the
yellow line.
O Proceed to c
ustoms co
ntrai.
O Please step
this
way, s
ir.
O
But
please stand behind it.
'
Culture
File 4
Origins
Jakob Sikorsky
Grandfather
b. Warsaw, Poland
.14 · Conversation B
Guard: Please pick up your bags, and walk through to
Customs Contrai .. . Please pick up your bags, and walk
through
to
Customs Contrai ...
Customs: We lcome
to
the United States. Where are you
traveling from?
Josie:
l m
traveling from Vancouver.
Customs:
Are you British?
Josie:
Yes,
1am.
Customs: My
grandfather's British He was born in York.
Do you know York?
Josie:
Yes, 1do . lt s a lovely city.
Customs:
Do you have any prohibited items?
Josie: No,
1
don 't.
Customs:
OK. Enjoy your slay here.
Josie: Thank you.
Look at
Suzanna s
family
tree
and make
sentences. Use Vocabulary
File 3.
Frankie s
her
grandfather. He's ltalian-American.
He
was om
in
lt
al
y
Maria Suarez
Grandmother
T
b. Monterey, Mexico
Frankie Rossi lngrid Sven
so
n
Grandfather Grandmother
b. Milan, ltaly
T
. Stockholm Sweden
J
akob
Sikorsky Annie
Ro
ss
i
Father Mother
b. Los Angeles
1
. New York City
Suzanna Sikorsky
b. Chicago
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5 Baggage in hall
4
The
Baggage
Hall
at
Vancouver lnternational
Airport
. Alicia's
waiting at the
carousel.
So
is
Jack
Hudson.
Alicia: Pardon me.
Jack:
Yes?
Alicia: That
s
my bag over there, and
1
can't reach it.
Jack: Which one? This one?
Alicia: No, not that one. The red one.
Jack: Phew There you go. lt s heavy
Alicia: Oh, and those are my suitcases too.
Jack:
Which ones?
Alicia: Those
two
blue ones and that aluminum one.
Jack
:
1
can't reach them ... just a minute.
Alicia: Please be careful Don't stand on the carousel.
Jack: Don't worry, ma'am. l'm OK. 1 can get them.
Alicia
: Oh, dear. Are you
all
right?
Jack
: Uh, sure. Are tt
1ese
your suitcases?
Alicia:
Well,
no. They aren't. Sorry
1 Look at the words in red and
blue
in the
conversation Make more conversations with the
words
below
LANGUAGE
BANK
this re
bag
that blue hard case
these green
so
ft case
those
metal case
black backpack
brown vanity b
ox
gray suitcase
silver
/
LL
-
o
&
CANADA
1
1
2
American states and
Canadian
provinces have their own flags What colors are
they? Listen
to the
descriptions
and
check
Does your state
or
province have
a
flag?
Describe
it.
Culture File
States and
provinces
•
..
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6 A ri e owntown
/1 .18
4
Conversation A
Alicia is at the tourist information booth at
Vancouver lnternational Airport.
Alicia: Excuse me ...
Clerk: Can 1 help you, ma 'am?
Alicia
:
Is
there a shuttle bus to downtown Vancouver?
Clerk: Sure. Just go right through those doors. The
Airport Express stop is right outside.
Alicia: How much is it?
Clerk: $12 .50.
Alicia: Hmm. 1 have a lot of baggage. How much is a
taxi?
Clerk: How many bags do you have?
Alicia: Four.
Clerk: How many people are there in your party?
Alicia: Just me. l'm traveling alone.
Clerk: Well, a taxi
is
around _;28.00.
Alicia: OK. Thank you.
Clerk:
You'
re welcome.
Jl.19 Conversation B
Clerk: Can 1help you, sir?
Hiroshi: Yes. Where can 1 get a taxi downtown?
Clerk: Right outside the terminal. Just follow the signs.
Hiroshi: Thank you.
[ ll Conversation C
Alicia: Excuse me ...
Hiroshi:
Yes?
Alicia: l'm taking a cab downtown, too. Do you want
to share the ride?
Hiroshi: Sorry? 1don 't understand. What do you mean?
Alicia: We can take a cab and split the fare.
Hiroshi: What does 'split the fare' mean?
Alicia: Well,
1
can pay half the cab fare, and you can
pay the other half . fifty
I
fifty.
Hiroshi: That's a great idea. Thank you.
1
COMMUNICATION ACTIVITIES
Student 1 -
Goto
Communication Activity B.
You have the meaning
of
the
blue highlighted word
s.
Student 2 Go to Communication Activity O.
You have the meaning of the pink highlighted w ord s.
Culture File
6 ·
Transportation from airports
2
Match.
a tenth
a quarter
a third
a half
33.3
75
50
25
three-quarters 10
Airport Express - shuttle bus
to
major downtown hotels. Every
30
minutes. Cost: $12.50 per
person.
Taxi - cabs to the downtown
area are between $25 and $30
on the meter. (More
in
heavy
traffic.) This is cheaper if there
are three or four people
in
your
party.
Airport Limousine - Airlimo has a
24-hour service to and from
the airport. Flat rate of $35
to
downtown area.
' '
ç ? Ask and answer:
Public transit buses - take the
100 Port Coquitlam Centre /
New Westminster Station bus,
and transfer at 70th Street
to
the
20
Vi
ctoria route.
$2 to $4 per person.
a How much
is
the Airport Express shuttle bus /
a taxi / a limo / a public transit bus?
b How
mu
ch
is
the Airport Express bus for six
people?
e Do the airport buses leave every 15 minutes?
d Can you
get
a limo at night?
e How many bags
do
es Alicia have?
f How many people are in her party?
g Where is Hiros
hi
going?
h H
ow mu
ch is half the
ca
b fare?
Are taxis more expensive at busy times of day?
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7 Hotel check-in
1 21
Conversation A
Vancouver -
Alicia is
c
hecking in
to
the Columbia
Towers Hotel. Pearl
Li
is
at
reception .
Pearl: Good
eve
ning, ma am.
Alicia: Good evening. 1 want to check in.
Pearl: Do you _have a reservation?
Alicia: Yes,
1
do .
Pearl: What name?
Alicia: Romero . Alicia Romero.
Pearl:
Justa
moment ...
1 don t
have your name on the
comput
er.
Alicia:
Try
my company. That s Sagebrush Marketing.
Pearl: Ah, yes.
1
have
it
here. Sagebrush Marketing, 1276
Market Street, San Diego. Ms. Romero. A single room
for five nights.
Alicia: That s right.
Pearl:
A11d lll
room s reserved on your Visa card?
Alicia: Yes, it is.
1 Write
down:
Your name / Your company s name / Your company s
address / A type of
credit
car
d /
Tod
ay s date / A
4-d
igit
roam n
umb
er
Then practice Conversation
A,
in
pairs.
2 1
1 23
Listen
to the
rest of Edgar s
conversation
at
the
hotel,
and
check .f)
the
boxes. What facilities does Edgar s room have?
Facility
Yes
No
Yes
No
King-size bed o o Cable TV o o
Bath o o ln-room movies o
o
Shower
o
o
Minibar
o
o
Internet o o Room safe o o
connection
Pearl: Are you paying with that card?
Alicia
:
Yes, 1
am.
Pearl:
_ )K. 1
ust need you to complete this registration
card.
Alicia: Thank you. Uh, sorry, what s the date today?
Pearl: May 23rd. You re in Room 1631.
Tu Conver
sat
i
on
B
San Diego - Edgar Young is
check
ing in to the
Quantity lnn.
Edgar
: Do you have a room for three nights?
Clerk: Do you have a reservation?
Edgar: No,
1
don t.
Clerk: l m sorry, si r. We re nearly full.
Edgar
: You
do
n t h
ave
a room, then?
Clerk: Well, we have a small room. lt s at the back, right
over the kitchen ...
3
1 23
] h Listen
again. Find tive
reasons
why the
room is not quiet.
4
COMMUNICATION ACTIVITIES
Student 1 -
Go
to Communication Activity C
Student 2 -
Go
to Com munication Activity P
5 çs::? Work
with
a different
student.
Ask
and answer
about the completed registration
cards
from
exercise
4.
What s h is) family name? His family name is (Young).
Culture File
Hotel reservations
..
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8 n appointment
Conversation A
The
Columb
ia Towers administration department.
Jack: Good morning And
how
are you today?
Secretary: Good morning. How can 1help you?
Jack: Jack Hudson. Absolutely Arizona Mineral Waters.
Here
s
my card. Can
1
see the manager?
Secretary: The Catering Manager?
Jack: Yes, is he in?
Secretary: Ms. Alvarez is in. Is she expecting you?
Jack: Uh , no, she isn't.
Secretary: So you don 't have an appointment?
Jack: No, 1don't, bu t ...
Secretary: Ms. Alvarez is in a meeting.
Jack:
1
can wait
...
Secretary: Sorry. She has appointments
all day.
b 5 ° f t . t P f ~
\ r ; i . o ~ A
mineral water
Jack T
Hudson
West Coast Representativa
Suite 543
The Geronimo Building
1654
Van Buren Street
Phoenix, Arizona '
Tel
: (602) 453-0877
Fax: (602) 453-9821
E-mail: [email protected]
Listen
to
Conversations
A
and
B.
Then
ask and
answer:
a Does Jack know the catering manager?
b Does the catering manager know him ?
e Is she expecting him?
d Does he have an appointment?
e Does she have any appointments today?
f Does the secretary have Ms. Alvarez's
appointment diary?
g Who has it? / Where is it?
h Is Jack staying
at
the Columbia Towers?
Does Jack have a large expense account?
j
Where is he staying?
k Is the Pioneer an expensive hotel?
1 Is the Columbia Towers an expensive hotel?
1.25
Conversation B
Jack: Can 1 make an appointme
nt
for tomorrow, please?
Secretary: 1 can't access her appointment diary right
now. She has it on her laptop. Can 1ca ll you later?
Jack:
Uh, sure.
You
can leave a message at my hotel.
Secretary: Where are you stay ing?
Jack: l m staying al Lhe Pioneer Hotel on Granville Street.
Secretary: So you aren't staying here?
Jack: Here? On my expense accoun
t?
No way. Are you
kidding?
Secretary: Is any time tomorrow OK?
Jack: Sure. Yes . Any time's OK.
rT
dd
event : : : J subtract event rem
in
d 1every 30 mins. I
Password 1AngelinaA. IToday IThursday 24 May 1View l 24 May to 25 May 1
1 categorias Hotel bookings ln -company Personal 1
Thursday May 24
9 a.m.
No appointments please
10
a.m. Managers meeting 1 O 1
+
lunch 1 - 2
11 a.m.
12 noon
1 p.m.
2p.m. Den t ist: 2:15
3p.m.
Video conference: with head office in Toronto
.m. Mrs Lee: discuss new coffeebar for swimming pool area
5p .m.
l r
evening Meet David
f 11:i1s club
Friday May 25
9a.m.
10 a.m. Mr. Suzuki. Discuss his daughter s wedding reception (July 3rd)
11 a.m.
'
12 noon
1 p.m. Lunch: Roger Perrier, From Mineral Waters of France
2 p.m.
3p.m. Meeting: Hotel brochure for next year
4 p.m.
5 p.m.
Buffet: H.A.L. Computer lnc. Annual Conference
evening
Party: H.A.L. Computer lnc. Annual Contérence
ç57 Look at the
screen from Ms.
Alvarez s
calendar.
When can she see Jack Hudson
tomorrow? Ask and answer about
her
day.
What is she doing t 9 o clock?
She 's meeting Tony from Soprano Soda Waters.
Culture File à ·Appointments
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9
Breakfast buffet
l .26 4 Conversation A
Edgar's in his hotel in San Diego.
Edgar: Good morning.
Hostess: Good morning, sir. Table for one?
Edgar: Please. ln the smoking section.
Hostess
: There isn't a smoking section, sir.
Edgar: Pardon me?
Hostess
: There's no smoking
in
restaurants
in
California,
sir. Right th is way.
[ 1.27 if Conversation B
Waiter: Good morning. l m Juan, and l m your waiter
for today.
Tea
or coffee?
Edgar: Coffee, please.
Waiter: Can 1 ecommend our buffet? That's $14.95.
Coffee's included.
Edgar:
Yes,
that's fine. The buffet.
Waiter: lt's right over there. Help yourself, and enjoy
your breakfast.
1
l_J .ig
What hot food
is
on Edgar s plate?
Listen and check
(.t)
the boxes.
O bacon O scrambled eggs
O fried potatoes O fried eggs
O hash browns O
boiled eggs
O mushrooms o ham
O
to
matoes O sausages
O English muffins O French toast
U .28 Conversation e
Edgar: Excuse me, is there any more milk?
Waiter: Sure there
is.
Coming right up.
Edgar: Cornflakes ... Cheerios .. . Granol
a.
N
o.
Are there
any Rice Krispies?
Waiter: Aren't there any in the bowl?
Edgar:
No
, there aren't.
Waiter: Then we don t have any Rice Krispies.
Edgar: No Rice Krispies 1don' t believe
it
Waiter: Sorry. But it
§
nine thirty. We serve breakfast
from six.
2 1
.30
h
What cold things
are
on Edgar s plate?
Listen and check (.t) the
boxes.
O ketchup o salt
O barbecue sauce O
peppe
r
O maple syrup O French mustard
O breakfast ro lls O milk
O English muffin O jam
3 ç ?
Ask
questions about
Edgar s
breakfast
plate, e.g.
/s there any ketchup? No, there isn t. / Yes, there
is.
Are there any fried eggs? No, there aren t / Yes, there are.
'
Culture File 9 Hotel
breakfasts
..
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1 O Hotel reception
[ 1 31 Conversation A
Pearl
Li
is the
Reception Clerk at
th
e Columbia
Towers Hotel in Va
nc
ouver.
Alicia: Can you mail these for me?
Pearl: Sure. Where to?
Alicia: U
h,
one to France, one to San Diego, two to
Boston and one
to
Toronto, please.
Pearl: OK, one international, three U.S.A. and one to
Canada. That's 4.39 altogether.
Alicia: Here's four fifty.
Pearl: Thank yo
u.
That's eleven cents change.
@2
_ Conversation B
Woman: Can
1
leave
a message for
Alain
Charest? H
e s
a
guest here.
Pe arl : Sure, do you know h
is
roam number?
Woman: Uh, no,
1
don 't.
Pearl: That's OK.
1
can find
it.
1 Look
at
Conve
rsation A.
Make conversat
i
ons
with these place names. Guess a p rice.
lnterna
tio
nal: Brazil, The U.K.
Canada: Ottawa, Quebec U.S.A.: Oallas, ston
2
Wr
ite
and address a postcard to a friend.
3 Look at Conversat
i
on
B.
Make conversations
with this information:
Alicia Rome
ro
/ she / her roam number
Mr. and Mrs. Steinway / they / their roam number
[ J 33 Conversation C
Alain: Good morning. Are there any messages for me?
Alain Charest. Room 1132.
Pearl: 1132?
Yes,
there's one. There you go.
Alain: Thanks. And can you fax this for me?
Pearl:
Two
pages, to Montreal,
(514)
087-9321?
Alain: That's right. Can you charge it to my roam?
Pearl: Of course, M
r
Charest.
34
_ . C
onv
ersation D
Man: Excuse me, 1 have a problem with my room key.
Pearl: What's the problem, Mr. Park?
Man: lt doesn't wo rk.
1
can't open the doar.
Pearl: The black side goes in the slot. Then you swipe it
slowl
y.
Man:
1
know. And it doesn't work.
Pearl: No problem.
1
can programa new swipe card
for you .
4 Look
at
Conversat
i
on
C.
Make conversations
wi th this
information
:
fo r us / Mr. and Mrs. Steinway / Room 1819 /
4 pages / New Yor
k /
(212) 974-4377
5 Look at Conversation D. Make a conversation
with this
information
roam-safe key / safe / blue side / swipe it quickly
Culture
File
10
·
Language
in Canada,
Titles
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11
City
guide
e o o
4
t. \ ft :
e t i ~ ~ h Home A1.noF1 1 f r·nt M.t1I
city guide to Vancouver
e
1 >Wl
õ
Horn e
Hotels Transportation
Industry
Entertainment Contact us
1
11.35 _ Read the text. Underline words you can t
pronounce. Then listen and check.
2
Describe San Diego
in
the sarne way. Use
th
is information:
San Diego / state / California
more than 220 years o ld (1769)
population 2.6
mi
lli
on
2nd city / California
dry sunny climate
ocea
ns
, mountains, desert
San Diego Zoo - largest in wo rld
18 miles / Mexi
co
t
ou
rism 3rd largest indust ry 1 st = manuf
actur
ing,
2nd =U.S. mi
li
tary)
building - old Spanish Mi
ss
ion (San Diego de
Al
calá) (1769)
The
City of Vancouver, in the province of
Brit ish Co lumbia, is
just
over
100
years old
(1886).
The population of British Co lumb ia
is four mi llion, and more than ha lf lives in
Greater Vancouver.
t
is the
third
la rgest
city in Canada.
I t
has a beautiful location
with
water
on three sides. Vancouver has a
mild climate. You can get
to
the ocean, the
beach,
or
the mountains very quickly. t is
only 25 miles from the border with the
U.S.A. Vancouver is a m
ajor
N
orth-
American port (the second largest in
America).
It s the la
rges t port on the West
Coast. It s also a major center of tourism.
The most famous bu ilding is Canada Place
(1986).
Canada Place is
the
terminal for
cruise ships to Alaska .
Culture File 11 Home towns
Talk about your town. Ask and answer:
What s your home
town?
Do you live there now?
What state / province is it in?
Is it the largest city in the state / province?
What s the population?
What s the climate like?
Is it mild / hot / dry / wet /
co
ld?
Is it near the mountains / desert a river?
Is it far from the border with another country?
Is it a center of tourism?
What industries are there?
What s the most
famo
us building?
How old is it?
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12 onc ierge desk
Peter Grotowski
works
on
the concierge desk
at
the Columbia
Towers Hotel.
Alicia: Good morning. l m going to the cruise ship terminal.
Do 1need a taxi?
Peter: Canada Place? No, ma am. You can walk. lt s not
far. lt s only about a five-minute walk.
Alicia:
Fine.
Which way is it?
CANADA PL C
BO T TERMIN L
MAR INE
BUILDING
e
CANADIAN
VISITORS
INFORMATION
•
CHRIST CHURCH
CATHEDRAL
•
WATERFRONT
CENTRE
•
•
CANADIAN PAC IFIC
RAILWAY STATION
•
•
•
óv
•
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13
Wrong
num er
Luo Conversation A
Edgar: 321-7844 ...
Voice: Beauty Salon. This is Tania. May 1help you?
Edgar: Sorry. Can you repeat that?
Voice: Beauty Salon. This is
Tania
. May 1help you?
Edgar: 1don't want the Beauty Salon Is this 321-7844?
Voice: Are you calling f
ro
m inside the hotel?
Edgar:
Yes.
Voice: And do you want an outside l
in
e?
Edgar: Of course
1
want an outside line
Voice: This 32. lt's
an
internai number. Press 9 before
the number for
an
outside line.
1
çs:
Look at Conversation A and change the
blue
text to
make similar conversations
Which internai number does Edgar press for
these inquiries?
a He wants a sandwich and coffee.
b He has some dirty laundry.
e He wants an airline ticket.
d He has a
problem with his shower
e He wants the police.
f He wants a haircut.
g He wants a dinner reservation.
h He wants the exchange rate
for
Canadian dollars
into U
.S.
dollars.
He wants the hotel Operator.
Conversation B
Edgar:
OK.
9-321-7844.
Voice: Hello?
Edgar: May 1speak
to
Ms. Lowe, please?
Voice: Who?
Edgar: Ms. Lowe.
Voice: Who is this?
Edgar: This is
Edg
ar Young. AmCan
Travei.
l'm in ...
Voice: What number
are
you calling?
Edgar: 321 -7844.
Voice: l'm sorry. You have the wrong number.
Edgar: Oh Sorry to disturb you.
Voice: That
's
OK.
t
~
HOTEL OPERATOR
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14 A taxi ride
[ 1.
4
Conversation A
Josie Campbell is outside
her
hotel
i
San Diego.
Doorman: Are you checking out, ma'am?
Josie: Yes .
Doorman: Taxi?
Josie: Please.
Doorman: Where are you heading?
Josie: Downtown.
3
_ Conversation B
Driver: Where to?
Josie: Pier B on Harbor
Drive.
Driver: OK. Are you going on a cruise?
Josie: 1work on a ship. The
Pacific Rim Voyager
Driver: Oh, right. So you'
re
a sailor, huh?
Josie: No, l'm nota sailor
Driver: What do you do?
Josie: l'm the Excursions Manager.
' Conversation C
Driver: Th is is it. That s $8.50.
Josie: Thanks. Here you go.
Driver: Out of twenty
..
. that's $11.50 change.
Josie: Just give me $10.00.
Driver: Thank you. Have a good trip.
1
ç ? Look at Conversation B.
Make
conversations with
this
information:
Sea World / on Mission Bay
Here on vacation?
No. Work at Sea World.
Tour guide?
No. Whale trainer.
Globe Theater / Balboa Park
Going to see a play?
No. Work there.
Actor?
No. Directo
r
Culture File
14 J
Tips, taxis.
2
Complete these:
e.g. A quarter anda nickel = ' ' ' ' ' ~ c.e +.s
a Three quarter
s
a dime, and two cents =
b Four nickels and a dime =
e A five-dollar bili, four quarters, and a cent
=
d A ten-dollar bill, a quarter, and two dimes =
e Four cents, a nickel, and a quarter =
f A twenty, a dollar, and three nickels =
3
ç ?
Look
at Conversation
C and
make
conversations
.
Fare: thirty-four dollars ...
You
have:
two
tw
enty-dollar bills
Fa
re: Sevent
ee
n dollars ...
You have: a twenty-dollar bill
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5
lntrodu tions
1. 5 Conversation A
Jo
sie is
on
board
the
acific
Rim
Voyager She s
mee
ting
her
new
boss
for the first
time.
Sailor: Good morning. How may 1help you?
Josie: Hi. l m looking for
Ms.
Grant s office.
Sailor: Ms. Grant? Her office
is
straight along the hallway
on the left. lt s number
104.
Her name s on the door.
Josi
e:
Thank you.
Sailor: You re welcome.
1 2
THEATER
MANAGER
112
COPY
ROOM
You re on the
stairs
. Ask
for dir
ections to
the places on the diagram.
Culture
File 1S ] lntroductions
Ma
tch the
s
entences
:
Greeting
ello.
-1ow
do you do?
>
ease call me
Tom
.
.elcome to Smith lnc.
So
you re the Director.
3
ease sit down.
Response
OK .. . Tom.
l m glad to be here.
Thank you.
Fine, thanks. And you?
That s right.
Hei o.
Conversation B
Josie: Good morning ... Ms. Grant?
Cecília: l m Cecilia Grant. How may
1
help you?
Josie: How do you do. l m Jos ie Campbell. l m the new
Excursions Manager.
Cecilia: Good to meet you, J
osie.
Take a seat.
Jo
sie: Thank you, M
s.
Grant.
[ Conversation C
Cecília: Please call me Cecil i
a.
Josie: OK ... Cecilia. So, you re the Entertainment
Director.
Cecíl ia: That s right. Welcome aboard the
Voyager
Josie: Thank you. lt s good to be here.
Cecília: You re from the
Pacific Rim Traveler.
Do you
know Philip
Van
Dorn?
Josie: Of course. He s the First Officer.
Cecília: He s a good friend of mine.
Say,
come and see
your new office. lt s right next door.
Jo
sie: Thank you.
1
3
REST
ROOM
1 4
MS.GRANT
ENTERTAINMENT
DIRECTOR
1 5
EXCURSIONS
MANAGER
1 6
SPORTS
MANAGER
1 7
HEALTH CLUB
MANAGER
113
PERSONNEL
MANAGER
T I RS
OECK 2: SHIP ADMINISTRATI
ON
OFFICES
114
CATERING
DIRECTOR
115
BARS
MANAGER
3
Put the sentences below in the correct arder,
then
practice
the
conversation.
B: Th
ank you.
B:
Of
course. She works in the Data
A:
B:
A
A
B:
A:
Processing department.
She s an old friend
of
min
e.
Th
at s
cor
rect.
You re
fr
om the London office, aren t you?
Do you know Cathy Stokes?
Oh, really?
Please have a seat.
Now make conversations with this information:
New
Yo
rk office / Gloria Manuel / Computer Department
Washin
gt
on factory / Steve Change / Quality Contra i
Departme
nt «J9
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17
Visitors
1 51
_
,,,,
Conversation A
Simon Chang works
at
the Pacific Rim Cruises office
at
Canada Place in Vancouver.
Simon: May 1 help you?
Alicia:
Yes,
thank you. l'm Alicia Romero.
From San
Diego.
Simon: Oh, right
You
must be the photographer.
Alicia: That's right. l'm the photographer from Sagebrush
Marketing.
Simon: And you're going to take pictures of the Alaska
crui
se
for the brochure.
Alicia:
Yes,
1am.
Simon: Well, that's great. Take a seat. l'm Simon Chang.
l'm M
r
Dawson s assistant. Good to meet you.
Alicia: Good to meet you too.
Simon: And welcome to Pacific Rim.
lemon half 'n' half
sugar
coffee
sweetener cream
l .52
Conversation B
Simon: Can 1get you something to drink?
Alicia: Uh, yes. Thanks.
Simon: Would you like coffee, tea or a cold drin
k?
Alicia: l'd like tea, please.
Simon: With milk or lemon?
Alicia: Lemon, please.
Simon: Sugar?
Alicia: No, thanks.
Simon:
OK.
Justa minute. Excuse me. l'm going to make
the tea. Here's last year's brochure.
You
can
ta
ke a look
while you're waiting.
1 ç: ? Look at Conversation
A.
Then role-play the
conversation replacing some of the expressions
in
blue
with words below.
3 Match
the containers to the
contents
.
LANGUAGE BANK
lntroduce yourself
l'm Steven Lee.
My na
me
's
An
na Garcia.
state
your job
l 'm a sales representative.
l
m from
XY
Z lncorporated.
1work for
We
st Travei.
sit down
Take a chair.
Please sit
down.
Would you like to
sit th
ere
?
2
ç: ? We often
offer visitors
a drink. Use
the
picture
above, and role-play Conversation B with different words.
Which conta
i
ners match
w i
th more than
one
word?
container
contents
packet tea
pot herb tea
cup coffee
jug hot chocolate
pack milk
spoonful cream
jar sugar
can
sweet
n
low
'
Culture File Welcoming
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18
Connections
Questionnaire
1
Which of these do you
use?
O a telephone
O a car phone
O a modem
O a pay phone
O a cell phone
O
an
answering machine
O text messaging
O a fax machine
O a caller display
O a vídeo phone O a phone card O a WAP cell phone
2 How often do
you
use the
phone?
O very often O often
O once
or
twice a day
O occasionally
O not every
day
3 How
often
do
you text on
the
phone?
O very often O sometimes O never
4 When
you
hear an
answering
machine,
do
you
leave a
message?
O always O sometimes O hardly ever
5 When
you
don t know a number, what do
you
prefer to do?
O look in a phone book
O check the Web
O ca ll Directory Assistance
1 lnterview a partner and complete the
questionnaire.
Compare
the
answers for
the
class.
2 Edgar
Young
is calling from his
room
in
San Diego. Listen to his
phone
call.
Call 1,
Part
1.
Complete the transcript:
Thank you
for
SouthCal Tours. Your call
is in a call-waiting system. Your call is important to
Please until one
of
our telephone
operators is
3 1 54 Call 1, Part 2. What does the
operator
say?
a Thank you for (calling / holding / waiting).
b How (can / may) 1help you?
e Please (bear with me / hang on / hold).
d l m (calling her / trying her extension /
connecting you).
Note: a
ll
the answers are possible.
Culture
File
1s Phone phrases
Part 3
Welcome to the Sprint voice mailbox
of
Cathy
íY y
de0k
Lowe . l m not at work right now. Please give your
name and phone number after
the
beep, and 1
call you soon. Th
an
k you
for
contacting me.
4 l 55 . Call
1,
Part
3.
Underline the
differences
in
Cathy Lowe s message. Then listen
again and
correct
them.
5 Edgar
Young s
message is
too
long for
the
answering machine. Write
a short
message.
(The
phone number of
the
Quantity lnn is
866-
1414. He s in
Roam
213.)
6
1
1 56 _ Call 2.
Write
the numbers
in
the
spaces
.
a Press for reservations.
b Press for recorded information.
e Press for brochures.
d Press _ _ for
ot
her inquiries.
Write
an
answering
machine
message
for
yourself. Then practice saying i t to a partner.
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~ ~
19 Fast food
lt s eleven thirty.
Jack
Hudson is at a
fast-
food outlet in a mall.
Server: Next. Yes sir?
Jack: l d like a Big Burger, please.
Server: Big Burger. Anything else?
Jack:
Yes.
With fries.
Server: Regular or large fries?
Jack: Large.
Server: Anything to drink?
Jack: Yeah coffee .
Server: Is that everything?
Jack: Yup. That s it.
Serve
r:
OK. That s a Big
Bu
rger with a large fries, and
coffee.
Jack: Right.
Server: That s seven ninety-three with the t
ax.
JacK: 1here you go.
Server: Out of twenty. Twelve dollars and seven cents
change. lt s coming right up.
1
ç:5:? Look at the conversation, and
make
more
conversations with the menu.
2
1.58
Listen to Jack and
the
server. Then
answer
the
quest
i
ons
:
a Would he like vanilla or chocolate ice cream?
b H
ow
much is it?
c What bili does Jack offer the ser
ve
r?
d Can the server make the change?
e Does Jack have anything smaller?
3 ç:5:? Use the menu and role-play more
conversations Use
the expressions in
the
Language Bank.
616
~ U R G U _ + oz
kin,er
616
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20
Gift store
9 Conversation A
Hiroshi is at
the
Columbia Towers Hotel
gift
store.
Hiroshi: Excu
se
me. How much
is
this?
Sales person: The baseball cap? lt s 18.95.
Hiroshi: What size is it?
Sales person: They're all the sarne. One size fits
all.
Hiroshi: That s
OK
.
1
Conversations A to C. Underline all the
quest
i
ons
. What are the answers?
2 Conversation A. Make conversa tions using
the Language Bank and
the
five items above.
LANGUAGE BANK
'How much is this / that?
How much is this / that one?
How much is the blue on
e?
What size is it? / What sizes do you have?
More co lors
light g
ra
y
e
d
ar
k
gr
ay
e
brown beige
e
maroon cream
e dark blue •
li
ght blue
l1.
6
Conversation B
Hiroshi : How much
are
those T-shirts?
Sales person: Which ones?
Hiroshi: The dark blue on
es.
Sales person: They're twenty-three dollars each.
Hiroshi: What sizes
do
you have?
Sales person: Small, med ium , large and extra-large. Is it
for you?
Hiroshi: No. lt's for my son.
Sales person: How old is h
e?
Hiroshi: Thirteen.
Sales person:
1
suppose medium, then.
[l.
f
Conversation C
Hiroshi: OK. The cap and the
T-s
hirt, then.
Sales person: That's forty-one ninety-
fi
ve together. Forty
eight sixty-five with the tax.
Hiroshi:
Do
you take traveler's checks?
Sales person: Sure. Just sign and date
it. 1
have a stamp
with the store name.
Hiroshi: There you go.
Sales person: That's one thirty-five change.
baseball cap, 18.95
scarves, 25.50 each
ties, 49.55 each
T-shirts, 23.00 each
3 Conversation
B.
Make
conversa tions using
these phrases. Total
your
purchaSes, and
pay
with a traveler s check.
How much are these / those?
How much are the la
rg
e ones?
Is it for you? No, it's fo r my ...
father daughter husband wife
mother brother sister son
'
Culture File 20 Traveler's
checks
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21 Small talk
[ 1 :62 · Conversation A
Alicia
and Simon are making small talk or social
conversation , before
they
discuss
work
.
Simon: There we go. Two teas.
Alicia: Which one's min
e?
Simon: That one. The one without a spoon. There's sugar
in mine, but there's no sugar in yours.
Alicia: Thanks.
Simon: Be careful , it's hot
[1.i3 Conversation B
Simon: Is this your
fi
rst visit
to
Vancouver?
Alicia: Yes, it is.
Simon
: What do you think of it?
Alicia: lt's beautiful. Rea
ll
y beautiful.
Simon:
1agree, but t hen it's my home town
1 Look at
Conversatio
n A.
Answer the questions
:
Which cup is his? Is it
the
one with a
sp
oon or the
one
wi
thout a spoon? Does she take sugar?
2
Look at Conversation
B.
Which
of these are
good
topics for
small
talk?
• the city you're in • the weather
• business
pr
oblems • politics
• your journey
• food and d rink
3
These are
replies
to
What 's
it
like? Put (V)
for
positive
replies,
and
(X) for negative replies.
Excellent /
Not
very good Not t oo bad
A long way from the center / Very noisy / Busy
Full
Near the airport / Right by
the
mall / Fine
.64
Conversation C
Simon:
Where are you staying?
Alicia: At the Columbia Towers. Do you know it?
Simon: Yes, it 's on Granvi
ll
e Street. What's it like?
Alicia: lt's excellent.
Simon: Good.
f 1.65
Conversation D
Simon: How do you like the weather here?
Alicia: lt 's fine. Not too hot. San Diego's pretty hot at this
time of year. Anyhow, is it going to rain? 1want dry
weather for my p ictures.
Simon: We get a lot of rain
in
the fali and winter.
December and January are the wettest months. But the
weather forecast is OK for this week.
Alicia: Great.
4 Look at
Conversation
C,
and ma
ke
conversat ions about accommodation using:
Stay & Save Motel / Next to the airport
Grand Royal Hotel / Near
th
e park
5 Look
at
Conversation
D,
and
talk
abou
t
your
town or city. Use these questions:
Does
it
rain in
sp
ring / sum mer /
fa
li winter?
Which is the hottest /
co
lde
st
/ wettest / dr iest month?
Culture
File
2 ·Topics of conversation
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22 outines
1 6 i Josie Campbell
is
with
Cecilia
Grant on
board
the Pacific Rim Voyager They're
discussing
Josie
's
daily
routine.
Cecília: So, Josie. Let's go through your da
ily
routine.
1expect it s the sarne as on your last ship.
Josie: Sure. When do we begin?
Cecília: At 7:
a.m.
Fi
rst, you always speak
to
your
excursions team.
Josie: OK.
Cecilia: Then passengers usually meet in the Ship s
Theater befo
re
they leave the ship - that's thirty minutes
after we arrive in port.
Josie: And the excursions normally leave thirty minutes
later?
Cecilia: That's right. Next, you always check the buses
and the passenger
li
st.
Josie: Sure.
1
Ask and answer:
a
What does Josie
do
first?
b When do the passengers meet?
c When do the excursions leave?
d What does she do next?
e
What
do
es she
do
then?
f
What
doe
s she do in the evenings?
g
Is the routine the sarne as her last ship?
2 COMMUNICATION ACTIVITIES
Stu
de
nt 1 -
Go
to Communication Activity F
St
ud
ent 2 -
Go
to Communi
ca
tion Activity S
Cecilia: Then, after they leave the sh i
p,
you generally
have time for administrative work.
Josie: Do 1
go
on any excursions?
Cecília: lf you have time
You
usually don't.
Josie: OK. What about the evenings?
Cecília: Fina
lly
in the evenings you take reservations for
the next
day.
Josie: lt
s
not exactly the sarne as
my
last ship, but
it s similar.
Cecília: Great Well, the passengers arrive tomorrow
morning. You're free this evening.
Josie: Thanks.
Cecília: Some
of
us from the entertainment team are
going out to dinner. Would you like to come with us?
You
can meet everyone in
an
informal setting.
Josie: That's wonderfu
l.
Thank you, Cecília.
3
Ç ? Ask and answer about daily·routines
a
When
do yo
u usually leave home?
b
What t ime
do
you usually arrive
at work
?
e
What do you normally
do
first?
d What do you do next?
e
When do you normally have breaks / lunch?
f What time
do
you normally finish
wo
rk?
g
When
do yo
u arrive home?
Culture File Routines
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23 Your company
U Simon
is
explaining
his
company to Alicia
.
Look at
the
chart
and listen to
their conve
rs
ation
.
PAC IF IC RIM CRUISES: ORGANIZATION CHA
RT
President Sven Hansen
C.E.O. Patrícia Brooke
V P. Sales
Olga lvanov
Marketing Di rec
tor
Dan Burgess
Reservations Director
Anna Maria da Silva
V
P. O
pe
rations
Michael Perez
Administration Direct
or
Rosa Wong
Ship
s
Ca
pt
ains
Public ity Mana
ger
Phil Dawson
Sales Manager
Wanda Sikorski
Catering
Manager
Marco Bl anche
Personnel
Manager
Karen Skov
aveler Voyager Explorer
1 1 67 Listen again and
underline
the
people Simon talks
about.
2 Find a
bbreviations on
the
chart for:
Chief Executive Officer Vice President
What
do
these abbreviations mean?
Admin.
Mn
g
r
Pres.
3
Ask
and answer. Use
the
words in the
Language
Bank.
What does Wa
nd
a Sikorski do
She s the Sales Manage
r
4 Josie Campbell is the Excursions Manager on
board
the Pacific
Rim
Voyager Cecília
Grant
is
her
immediate
superior,
and
she reports
to the ship s
captain, Captain
Carlsson.
Look at the
Transcript,
th
en
make sentences about Jo
sie s
job
.
Entertainme
nt
Director
E
xc
ursions
Manager
Sports
Manager
Theater
Manager
5
Describe
your job
in the
sarne way.
Culture
File 23
·Companies,
titles
LANGUAGE
BANK
He s in charge of
She s responsible for
l m
pub licity
accounts.
the Los Angeles office.
He re
po
rts to the Sales Director.
They
wo
rk in the Accounts Department.
Her boss is the Sports Manager.
She has
thr
ee assistants
l m one of her secretaries.
He s my immediate su
per
ior
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25 Dealing with problems
[
2 112 _ Conversation A
Pearl Li is working at the Front Desk at
the Columbia
Towers Hotel.
Man: Excuse me
Pearl: Yes, sir?
Man: 1want
to
check out. l 'm
in
a hurry. 1have a plane to
catch
Pearl: OK, the cashier's desk is right over there . 1
11
tell her
you're in a
hurry.
2 13
_
Conversation B
Pearl: Front Desk. This is Pe
arl
speaking.
Phone: 1need someone
in
Roam 652 immediately
shower is running, and it won't stop There's water all
over the floor
Pearl: Don't worry, sir. 111 send an engineer right away.
1 Look
through
the conversations, and
highlight
the
offers of help.
Then
Sthe equests.
2
Student
1: You re
a
guest
at the hotel.
You re
calling the Front Desk. Request
help in
these
situations:
a The toi let won 't work.
b There are
no
towels in
your
roam.
e You want someone to take your bags to the
lobby.
d You're in a hurry.
You
want the hotel to prepare
your bill now, before you come down to
the
lobby.
Student 2: You're the Front Desk Clerk.
Decide
who to send. Use
this
list:
room maid / bell captain / engineer / cashier
L
Conversation
c
Carlos: Maintenance. Carlos speaking.
Pearl: This
is
Pearl
Li.
Carlos, will you go up to Roam 652
right now? lt's urgent.
Carlos: What's the problem?
Pearl:
The shower won't stop.
Carlos: l'm on my way.
L2
os Conversation D
Pearl: Front Desk. This is Pearl.
Phone: This
is
Roam 552. Will you send someone
quickly? There's water coming through the ceiling
Pearl:
All
right.
1 11
deal with it, ma'am. Front Desk.
Thi
s ...
Phone: l'm in Room 452, and the
re
's water ...
3
Imagine
that you are the Front Desk
Clerk.
Offer
help in these situations:
• l'm checking out after lunch. 1don 't want
Housekeeping to make up my roam.
•
My
room 's very cold . 1can't turn
off
the air
conditioning.
• The TV isn't working.
'
Culture
File
25 Hotel facilities
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26 Arrangements
- - - - - - - - - - - - - ·
[
io6
-
Conversation A
Jack Hudson
is
making some phon
e calls.
Pierre: SaveCash Supermarkets. Pierre speaking.
Jack: Hi, Pierre. This is
Jack
Hudson. Absolutely Arizona
Mineral Waters .
Pierre: Ah, Jack. Yes, how are you?
Jack:
l m fine. l m in town for a couple of
da
ys. Can 1
come and see you?
Pierre:
OK
. l m pretty busy at the moment. Can you make
it
Fr
iday afternoon?
Jack:
Friday afternoon? 1
11
be there. What time?
Pierre: Anytime after four.
Jack: OK. Does 4: 15 suit you?
Pierre: Yes, that s OK. 1
see you then.
1
Look
at
Conversation
A
Make a
conversation with this information:
Alicia Romero / Sagebrush
Mar
keting
ln
town
for two weeks.
Is Saturday morning OK?
No
t before eleven.
Eleven thirty?
Underline
//, will
and
won t
in Conversation B
Make
a conversation with this information:
Vancouver to Denver / Saturday lunch
1 45 flight
90
minutes E
conomy
/
60
minutes Coach
No other direct flight on Saturday or Sunday
Ne
xt
flight -
Monday at
6:45 a.m
12 07 Conversation B
Agent:
Ali Canada Airlines. Can 1help you?
Jack: Yes.
1need a flight from Vancouver
to
Phoenix on
Friday. Do you have
any seats?
Agent: Let me see. Yes, 1have one on the 5:30 flight.
Jack: Five thirty What s the check- in time?
Agent: One hour Economy. Thirty minutes Business
Class. W ill you take that?
Jack: No. 1
won t
get
to
the airport
in
time. When w ill the
next flight leave?
Agent: There
won t
be another d irect flight on Friday.
There ll be one on Saturday at the sarne time.
Jack:
Fine. 1 11 take it.
Agent: J
ust
let me check. Oh, l
m sorry,
that flight s ful
l.
San
Francisco
All-Canada Airlines
Partner airlines
Las Vegas
Winnipeg
Phoenix
San Diego
3
8 Listen to the agent describing a
different route Find answers
to
these questions:
a
When will
the
fligh t leave Vancouver?
b
What will the last check-in time be?
e Where will it stop?
d What time w ill it
ar
rive there?
e When will the next flight leave?
f What time
will it arrive in Phoenix?
4
COMMUNIC TION ACTIVITIES
Student 1 - Goto
Communication Activity G
Student 2 - Go to Communication Activity T
Culture File s· Air travei: hubs and spokes
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27 Meeting people
Cecilia Grant is introducing Josie to her new acific
Rim
Voyager
co-workers
.
I
09
. Conversation A
Cecilia: Josie, 1want you to meet
Kenj
i Nakamura. He's
the Sports Manage
r
Kenji, t
his
is Josie, who's in charge
of excursions.
Kenji: How do you do, Josie.
Josie
: H
ow do
you do .
Kenji: Oh, so you're British.
Josie: That's right.
Kenji: Well, it s good to meet you, Josie.
Josíe: And you, Ken
ji.
Kenji: Everyone calls me
Ken
.
Josie: OK
...
Ke
n.
2 10 Conversation B
Cecilia: And th
is
is Britanny Harding. Britanny works in
your department. She's a tour guide.
Josie: How do you do, Britanny. l'm Josie Campbell.
Britanny: Pleased to meet you, Josie.
Josie: l'm looking forward to working together.
Britanny: Me too.
2.11 Conversation C
Cecilia: Captain Carlsson? M
ay
1 ntroduce Josie
Campbell,
ou
r new Excursions Manager?
Carlsson: l'm glad to meet you, Ms. Campbel l.
Josie: And l'm glad to m
ee
t you, Captain Carlsson.
Carlsson: Aren't you from the acific
Rim Traveler?
Josie: That's right.
Carlsson:
We ll
, 1hope you enjoy working with us.
Josie: Th
an
k you, si
r
1 Look at Conversations A to C. Josie meets three
people. One
has a similar job, one is her superior,
and one has a junior job.
Answer
the questions:
a Who has a similar job?
b Who has a junior job?
e
Who
is
her
superior?
d
Does
it change
the introductions?
e When do they use
first
names?
2
Underl
i
ne
the expressions that
are
about working
together in
the
future .
Culture File 1
27 Friendly names,
titles
l i l
3 ç ?
Write down
your name
and
job title.
Exchange
it with a partner. Go around the room
introducing
your
partner
to other
people.
Don't
forget to shake hands Vou can use these
phrases:
LANGUAGE BANK
This is ... , and this is .. .
1want you to meet ... / l 'd like you to meet .. .
1want to in troduce ... / l'd like to introduce .. .
Can 1 ntroduce ...? / May 1 ntroduce ...?
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..
28
About yourself
2.
12 Conversation
A
All the entertainment staff are on their way to a
restaurant
by
taxi. Ken is sharing
a
cab with
Josie.
Kenji: OK, Josie. 1know you're British, but that's all Tell
me about yourself.
Josie:
Mmm, right. Well , 1was on the Pacific Rim Traveler
for
two
years ... 1was a tour guide. And .
..
uh, l live
in
Vancouver and , uh ... what
do
you wan t
to
know?
Kenji: What were you before you were a tour guid
e?
Josie:
Before? 1was a reservat
io
ns c lerk with Cunard
in
Europe, and before that 1was a student. 1was in co llege
f
or
three years. 1have a degree in t
ou
rism.
1
Look at Conversation A. Ask and answer:
a Where was
Jo
sie born?
b
How
long was Josie on
the
Pacific Rim Trave/er?
e
What was
her job?
d What was she before that?
e Where was she a reservations clerk?
f
How
long w
as
she in
co
llege?
g Does she have any qualifications?
2 Look at Conversation
B.
Ask and answer:
a Where
wa
s Ken born?
b What was he before he was a sports
co
ach ?
e Was he an amateur or
wa
s he a
prof
essional?
d Was he good? Was he fantastic?
e
What
was his
job
last year?
f
Was
he
in matches
with
any
famous
tennis
players?
[ I IT§
Conversation
B
Josie:
Come on lt 's your turn
Kenji: Me? 1
was
a pro tennis player before this job .
Josie: You
were a professional?
Kenji: Oh, yeah. 1was good,
pr
etty good.
But
1wasn't
fantastic . Then 1was a sports coach last year and this
year
l m
the Sports Manager.
Josie:
Were y
ou
in matches with any of the stars?
Kenji: Some. 1was
in
a lot of tournaments at home.
Josie:
Where s home?
Kenji: San Francisco's my home town. 1was born there.
My parents still live there.
3 COMMUNICATION ACTIVITIES
Student 1 - Go
to Commun
ication Activity H
Student 2 Go to Communication Activity U
4
ç5? lnterview a
partner. Ask
these
questions:
Where were you born?
Where were you
at
school / college?
Do you have any qualifications?
What was
your
first job?
How
long were you in that job?
What
was
your
next / last job?
5 ç5? Change partners. Ask your new
partner
about their
first
partner, e.g.
Where was she) at school
What was his) first
job
Culture File
is
·
Degrees
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29
Phone systems
How easy is
i t
to get through to people in companies?
1 DIRECT LINE
1:r-+-+-+1r
n some companies,
departments have their own
separata phone lines. With
others, you can dial
the
company s number, then
press the pound sign ( )
followed
by
the extension
number you require.
2 TOUCH-TONE PHONES
ft -+AECORDE
D
M
ENU-+'ft'
When you get through to
the company, you hear a
recorded menu. Listen to
the example.
3 VIA THE SWITCHBOARD
-+-+ ft SWITC
HB
OA
RD-+-+1J'
When you get through to
the operator, you ask
for the
name, the extension, or the
name and extension you
require.
Questionnaire
4 VIA THE SWITCHBOARD
ANO SECRETARY
-+1rswrrcH
O RD-+sEcRETARY-+ ft
Sometimes
the
switchboard
puts you through to a
secretary or personal
assistant first.
1 Would you prefer your own direct line at work? Why? Why not?
2 Do you always want to speak to people
who
call you?
3 When do you use an answering machine?
a when you re out
b when you don t want to be disturbed
e all the time
4 Do you always tell the truth to callers? (e.g. Do you ask s
om
eone else
to say you re out when actually you
re
in?)
5 Someone has information
fo
r you. lt s important, but it isn t very
urgent. Would you prefer them to:
a phone you immediately? b fax?
e use e-mail? d write a le
tt
er?
6 Do you agree
or
disagree with these statements:
a Phone calls often disturb me when l m busy.
b 1always stop what l m doing when the phone rings.
1 e;>: lnterview a partner and complete the
questionnaire.
4
OJL"
4M
Listen to Part 3.
Complete
the sentences:
a l m _ _ he s in a meeting. Can 1 take a _ _ ?
2 [
15
Edgar
is calling
Simon. Listen
to Part 1
of Edgar s phone call, and
complete
the sentences.
Edgar: 1want _ _ speak _ _ Simon Chang, _ _ .
Operator: _ _ may 1 who s ca lling?
Edgar: Yes. s Edgar Young _ _
Am
Can Travei.
Operator:
Thank you, Mr. Young. Please
3 CI L.4M Listen to Part 2. Answer the questions:
a What s Simon do ing?
b Does he want
to
speak with Edgar?
e What are Simon s instructions to the secretary?
d What d oes the secretary ask the operator to do?
b C
an t
you _ _ him?
e l m not.
d Do you want o call back?
Ask and
answer
:
Who says the above lines? Where is Edgar?
Does Simon know this?
5 Write three things
vou
want
to
do
in the nex:t
week, and three things you want other people to do
for
you
. Ask about your partner s list.
Culture File 29 · Phone systems
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3 alite
inquiries
i
a4
Conversation A
Simon Chang's boss,
Mr
. Dawson, is meeting Alicia
Romero for the first time. They are in Mr. Dawson's
office at Pacific Rim Cruises in Vancouver.
Mr. Dawson: Ah, you must be Ms. Romero. How do you
do. l'm P
hil
Dawson.
Alicia: Glad to meet yo
u.
Please call me Alicia.
Mr. Dawson:
Th
anks, Al icia. Call me Phil. Did you have a
good flight?
Alicia:
Yes,
1did. lt was fine.
Mr. Dawson: Was the plane on time?
Alicia:
Yes,
it was right on time.
1
Mr. Dawson asks severa questions. He doesn t
ask because he needs information.
He's
trying to
be
polite and friendly.
Underline
his questions.
2
Ask
and answer:
a Did Alicia have a good flight?
b Wa s it on time?
e Did she have lunch with Mr. Dawson?
d Who did she have lunch with?
e Did she have pizza?
f What did she have?
2 19 Conversation B
Mr. Dawson: l'm sorry
1
wasn't here this morning.
1
was
on one of our ships. Did you have lunch?
Alicia: Ye
s,
1 had lunch with Simo
n.
Mr. Dawson: Where d
id
you go?
Alicia: We went to an ltalian place near the office.
Mr. Dawson: Yes,
1
know it. Was everything OK?
Alicia:
Yes,
thanks. lt was very good.
Mr. Dawson: Did you have their pizza? They do
great pizza.
Alicia: No, 1didn't. 1had the lasagne. lt was O
K.
Mr. Dawson: Try the pizza next time Well, Simon
s
going
to look after you during your visit. lf you have é y
question
s,
you can ask me anytime.
Look at Conversations
A
and B, and underline
ali
the sentences
which
contain a past
tense.
4 Ask
a
partner these questions:
What did you have for breakfast?
When did you have
lu
nch?
Where
did
you go for lunch?
What did you have for lunch?
Did you go out last weekend?
Where did you go?
Did you have a vacation last year?
Where did you go?
Culture File .
30
Friendly questions
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31 Laundry
0
4'
Conversation A
Morning. Edgar Young is at his hotel.
Edgar: Morni
ng.
1 have some laundry
in
Roam 213.
Valet: 213? Did you put a laundry list in the bag?
Edgar: Yes ,
1
did.
Valet: OK. Somebody will be right up. Leave the bag
behind the doar.
LAUNDRY LIST
San Diego
........................
.AME: ..
.........
..
...................................
NO: ........................
ti
cck service required
Regular (next day 7 p.m.)
Same-
day
servi
ce
(Pick up
by
8 a.m., return by 7 p.m.)
Overnight (add 50%)
EN'S no . of items WOMEN'S no. of items
rts $6.00 Biouse $6.00
-shirts
$4.50
Dress $7
.00
dershorts $3.00 Skirt $6.00
$6.75
Nightgown
$5.25
$6.50 Slacks $6.75
orts $4.00 Underwear $3.00
eatshirts
$6.00
Pantyhose
$2.50
ks $2.50 Robe $6.50
her
OTALS
Other
TOTALS
ecial instructions: .................. ..................................... ..... .............. .
: the
li
st is not completed our
co
unt must be accepted . ln case
loss or damage, liabil ity is limited to ten times the price charged
•e are not resp
on
sible for shrinkage, colar fastness, zippers, or
icles left in cloth ing.
est signature: ..... ..................... ......... ...................................... ....... .
1 Look at Conversation
B. Then
ask
and answer:
a When did Edgar ca
ll
the valet service?
b Was this too ea
rl
y
or
too late?
e What's the last time for same-day service?
d Did he put a li
st
in
th
e
ba
g?
e Where did he leave the bag?
Cuiture
File 3 JClothes
2 Look at the laundry
list.
Check
(. ')
the
items of
clothing
you
wear
BELOW
the wai
st.
Underline
items
you wear
ABOVE
the
i s t i t m s
you ear
a.bove ANO
bel
ow the
waist.
U1
4'
Conversation B
Evening. Edgar's back in his room.