Download - Basic concept of quality by pawade
A SEMINAR ON
“BASIC CONCEPT OF QUALITY”
Prepared By :- MR.PAWADE RAMESHWAR
M.Pharm (QAT) II-SEM
Guided by :- Prof S.A.NIRMAL
Pravara Rural College of Pharmacy,
Pravaranagar.
1
Quality Defined: Quality Is Also Defined As Excellence In The Product
Or Service That Fulfills
The Expectations Of The Customer.
1. External Customer Include Ultimate Users And Also Intermediate
Processors As Well As Retailers.
For Eg. Government Regulatory Bodies Share Holes Investor.
2. Internal Customer Include Other Divisions Of A Company That Are
Provided With Information And Also Departments Supply Product To
Each Other.
Reduces costs
Increases dependability
Increases customer retention
Increases profit
Internal Benefits External Benefits
Customer gets correct
product or service
Correct specifications
Customer retention
These external and internal customers are
some times called stake holders.
There are three categories can be identified:
Goods: for eg. Automobiles, reagent chemicals
Software: for eg. Computer Programme, Report
Services: For eg. Banking, Insurance.
IMPORTANCE OF QUALITY
Lower costs (less labor, rework, scrap)
Motivated employees
Market Share
Reputation
1. Time & Timeliness Customer waiting time, completed on time
2. Completeness Customer gets all they asked for
3. Consistency Same level of service for all customers
4. Accessibility & Convenience Ease of obtaining service
5. Accuracy Performed right every time
DIMENSIONS OF QUALITY SERVICE
COST OF QUALITY
Quality affects all aspects of the organization
Quality has dramatic cost implications of:
Quality control costs
Prevention costs
control
Quality failure costs
Internal failure costs
External failure costs
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COST OF QUALITY
Cost of good Quality Cost of poor Quality
• Prevention
• Planning
• Design
• Process
• Training
• Information•control
•Inspection
•Testing
•Equipment
•Operator
• Internal failure
• Scrap
• Rework
• Process failure
•Downtime
•Price reduction• External failure
• Complaints
• Returns
•Lost sales
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QUALITY MANAGEMENT
is a systematic set of operating procedures which is
company wide, documented, implemented and
maintained while ensuring the growth of business in a
consistent manner.
Quality Management
Quality PlanningQuality
AssuranceQuality Control
BASIC PRINCIPLES
Scope Company Wide
Scale Everyone is responsible for Quality
Philosophy Prevention not Detection
Standard Right First Time
Control Cost of Quality
RELATIONSHIP: QUALITY PRODUCTIVITY, COST,
CYCLE TIME AND VALUE.
1. Quality And Productivity: Productivity is the ratio of output divided by the resources used. the resources include labor, raw material and capital.
2. Quality and cost: The Quality of Design increases cost typically increases.
3. Quality And Cycle Time: the manufacturing and service sector, the cycle time to complete the activity require for customer is now a key parameter.
4. Quality and value: value is quality divided by price.
QUALITY DISCIPLINES AND OTHER DISCIPLINES.
Quality disciplines is the term used to denote
the body of quality related knowledge.
Knowledge for discipline has become useful.
QUALITY: THE CHANGING BUSINESS
CONDITIONS
Competitions
The customer focused organization.
Higher level of customer expectation.
Performance improvement.
Change in organization forms.
Change in work force.
Information revolution.
Role of quality department.
REFERENCE
Quality planning and analysis, Fifth edition,
J.M. Juran and F.M. Gryna, Publisher Tata
mc- graw hill.
Juran’s Quality Handbook, Fifth edition, J.M.
Juran and F.M. Gryna, Publisher Tata mc-
graw hill.
THANK YOU….