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Barriers to communication& Factors affecting the effectiveness of
communication skills
Year 12
Health & Social Care
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Lesson Objective
Gain knowledge & Understanding ofClients & Care settings
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Communication can become blocked if individual
differences are not understood. The three main ways that communication becomes blocked are:
A person cannot see, hear or receive the
message.
A person cannot make sense of the message.
A person misunderstands the message.
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Examples of the first kind of block, where people do notreceive the communication, include visual disabilities,
hearing disabilities, environmental problems such aspoor lighting, noisy environments, and when speakingfrom too far away.
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The use of different language,including Sign Language
The use of different terms in language,such as jargon, slang, or dialect.
Physical & intellectual disabilities, such asdysphasia, being ill, or suffering memory
loss, or learning difficulty.
Examples of situations in which people may not be
able to make sense of the message include:
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Labelling or stereotyping of others
Cultural influences different culturesinterpret non-verbal and verbal messages,
and humour in different ways
Assumptions about people - about race,
gender, disability and other groupings
Reasons for misunderstanding a message include:
Social Context statements & behaviourthat are understand by friends & family
may not be understand by strangers
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Emotional differences can sometimes beinterpreted as personal clashes, or
personal difficulties. Very angry, or veryhappy, or very shy people may
misinterpret communication from others
Emotional barriers a workers ownemotional needs may stop them from
wanting to know about others.
Time pressures can mean that staff
withdraw from wanting to know aboutothers.
Reasons for misunderstanding a message include:
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In order to minimise communication barriers it will beimportant to learn as much as possible about others.
People may have preferred forms of interaction. Thismay include a reliance on non verbal messages, sign
language, lip-reading, the use of description, slangphrases, choice of room or location for a
conversation and so on.
Everyone has communication needs of some kind.
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Barriers to communication
Lack of common or shared language
Use of unfamiliar technical or dialect words orphrases
Differences in cultural beliefs and assumptions
Prejudice on the part of client or practitioners
Practitioners lack of confidence or experience Hostility between client and practitioner
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Clients
Infants and young children People with specific learning difficulty
People with sensory, speech or other communication
impairments People with other disabilities
People (including relatives) attending an accident andemergency unit
People resident in a hospital ward
People in consultation with a practitioner
Elderly people
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Audience / Care setting
Staff nurses from a hospital ward Young Mothers / Teenage Mothers Parents Teachers (secondary/primary)
Care workers Social workers Special needs assistants Friends/relatives of ill patients Doctors Midwives Single parents
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Introduction
This should give an overview of what your talk is going to beabout. Who your audience will be, and why you have chosen todo this. It is also useful to include how you are planning tocarry out your talk. What audio visual items you will include.
How you are going to research etc.
Your talk should be about good practice in communicationskills for one type of client in one care setting.
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Your assessment Your report should not be a shared exercise or based on a who
group topic, but wholly your own work. Work which does notdemonstrate independence cannot be awarded high marks.
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The following sections must be included.
Introduction
Transcript for the talk (annotated)
Copies of illustrated materials used (PowerPoint)
Feedback analysis (one copy of the feedback sheet)
Graphical analysis broken down & explained for each question
The analysis should enable the reader to see which communication skills theaudience judged to have been performed relatively well or badly.
Evaluation (this should include justifications of the design decisions youmade when planning your talk, your own evaluation, your evidence withreferences made to range of communication skills used and how it could beimproved.
Appendix ( Relevant support and source material including all completedanonymous feedback sheets)
References to published and website sources that have been used
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