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Bad habits that cause performance measurement struggles
Economic Development Council of Ontario, Plenary, February 3, 2016
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Measurement done right can transform your organization
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Strategic Plan is done!
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What are you going to measure?
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What are you going to measure?There is an easier way
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Give me a lever long enough and a fulcrum on which to place it and I shall move the world. Archimedes
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Give me a lever long enough and a fulcrum on which to place it and I shall move the world. Archimedes
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Struggle: No real buy-in.
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Struggle: Immeasurable goals.
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Struggle: Meaningless Measures
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Our KPI struggles are caused by bad habits that have become common practice.
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Bad Habit: Judging people with measures.
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Try this: Use Measures as a tool in the hand, not a rod for the back.
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Bad Habit: Writing goals with weasel words.
accessibility, quality, capacity, dynamic, efficient, fit-for-purpose, holistic,
innovative, key, leveraged, high impact, productivity, reliable, sustainable,
transparent, state of the art, world-class
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I found some goals in Economic Development:
Can you spot the weasel words? Leverage the City’s existing strengths as a
competitive global hub for innovative, knowledge-based talent, businesses and organizations to inspire and facilitate future economic development activities.
Culture of Innovation: Develop Our Local Assets to Create a High Quality Urban Environment
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Try this:Write goals a 5th-grader can understand.
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Goals made more measurable: Culture of Innovation: Develop Our Local Assets
to Create a High Quality Urban Environment Downtown streets are filled with people The air is safe to breathe People walk, bike and take transit to travel around our
city. Leverage the City’s existing strengths as a
competitive global hub for innovative, knowledge-based talent, businesses and organizations to inspire and facilitate future economic development activities. • Businesses open head offices in our city• Local businesses grow through selling their goods and
services outside our region.• People start new businesses• Employed residents have better paying private sector
jobs.
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Bad Habit: Brainstorming measures.
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What is a performance measure, really?
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Try this: Evidence before measures: quantify what you see, hear, feel, observe.
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Measure Design in Economic Development
Result or Outcome: Local businesses grow by exporting goods and services outside our region Connect businesses with markets where we have
air cargo capacity. Export Revenues Earned – The average
quarterly percent growth of EDC client companies’ sales revenues earned from exporting goods or services to markets outside our region.
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Design more meaningful measuresUse a deliberate approach that • Quantifies evidence • Tests for strength and feasibility
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Performance measurement is a process, not an event.
Fix the focus on
continuous improvemen
t as the purpose for
measurement.
Step 1Translate
strategy into clear,
focused, measurable performance
results.
Step 2Choose
feasible and relevant
measures that
evidence the
performance results.
Step 3Get
ownership from
stakeholders quickly,
easily and engagingly.
Step 4
Document in detail the
data, analysis and reporting for
each measure.
Step 5Focus on
gaps between as-is and to-be performance
.
Step 6Create useful and usable
performance reports that
inspire action.
Step 7Improve business
processes to move as-is
performance toward to-
be.
Step 8
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Stop wasting time and resources.Overcome your struggles and reach your goals more easily and quickly.
Reducing average days from 67 to 23 saved $500,000 on a $12,000 investment
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Remove fear, weasel words, and brainstorming.
To transform your EDC using measurement: Make measurement about process improvement,
not judgement Write goals in everyday language, not weasel
words Design measures by quantifying the evidence of
those goals, not brainstorming www.adurastrategy.com
on the performance measurement pageDownload White Paper: 8 bad habits of performance measurement
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How to un-do your bad habits now
Vancouver Public Workshop:
Feb. 25-26 2016• Only one seat left
Toronto Public Workshop:
March 31-April 1, 2016• Still seats left
Ask about an in-house workshop
www.adurastrategy.com
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Thank you! Any Questions?
PuMP® your transformation!